Corrupted software and PIN no longer unlocks phone - Sony Xperia 10 Questions & Answers

I have a Sony Xperia 10 (I think it's a I3113 and it's from the UK) that when switched on displays a triangle with tools in it. After 30 seconds or so it then boots up and goes to the PIN unlock screen.
The phone belonged to a friend who sadly died about 6 months ago and we don't think the phone has not been switched on since then. At the time it's believed that the phone had a pattern lock (which she thinks she knows) and not a PIN code setup and we don't think it had the warning triangle prior to this.
The deceased's wife would like to access the photos on the phone but can't access it without unlocking it. The photos don't look like they've been backed up to Google Drive or similar and they're not on the SD card.
I've tried to access it via ADB and unsurprisingly it seems USB debugging is not enabled and the Google find my device account doesn't list the device.
The official Sony software that may fix the software fault looks like it will reset the device and wipe the data which we obviously want to avoid.
Can anyone think of anything else that we can try?
Is it possible to use something like Flashtool or Newflasher to fix the software or reset the PIN or am I right in thinking that these still require USB debugging to be enabled?

Related

[Q]

Hello there people of XDA, I am glad I've found a place where I might find the answer for the problem I have been facing with nowadays.
I am using LG P880 Optimus 4xHD, but I haven't done any Android OS upgrades, I bought it at May 2013 so I think it still has the Ice cream sandwich system. Anyways, I had somehow forgot my screen lock pattern and tried to unlock it unsuccessfully 15 times, and my phone was locked. I couldn't confirm my Google account details as Wifi and mobile data were turned off. I hadn't have enabled USB debugging by then, also I don't have CWM recovery mode and so on. What can I say, I was just a simple user. But right now, I don't want to lose all the data I had stored inside. It used to work as MTP device but as it is locked right now I can't even access my files in it. I found some programs and guides about how to unlock this pattern lock but not for my device, instead Nexus devices and so on. I am so lost about this, all the guides and videos I have found either require USB debugging enabled, or a Samsung/Nexus/HTC device :/ I really hope you guys know how can I can solve this before taking it to another Tech service. I have tried 2 of them but they were simply unqualified and never heard of any process people mention about here, they just wipe all the data and give the phones back to customers.
Have a nice day everyone
Since you are probably on ICS, there is almost no chance you can unlock it in the situation you described.
katilemre said:
Hello there people of XDA, I am glad I've found a place where I might find the answer for the problem I have been facing with nowadays.
I am using LG P880 Optimus 4xHD, but I haven't done any Android OS upgrades, I bought it at May 2013 so I think it still has the Ice cream sandwich system. Anyways, I had somehow forgot my screen lock pattern and tried to unlock it unsuccessfully 15 times, and my phone was locked. I couldn't confirm my Google account details as Wifi and mobile data were turned off. I hadn't have enabled USB debugging by then, also I don't have CWM recovery mode and so on. What can I say, I was just a simple user. But right now, I don't want to lose all the data I had stored inside. It used to work as MTP device but as it is locked right now I can't even access my files in it. I found some programs and guides about how to unlock this pattern lock but not for my device, instead Nexus devices and so on. I am so lost about this, all the guides and videos I have found either require USB debugging enabled, or a Samsung/Nexus/HTC device :/ I really hope you guys know how can I can solve this before taking it to another Tech service. I have tried 2 of them but they were simply unqualified and never heard of any process people mention about here, they just wipe all the data and give the phones back to customers.
Have a nice day everyone
Click to expand...
Click to collapse
I don't think that you have any chance to get your data. sorry
None of the services can do that, so you can reset phone by yourself to save money and time

Nexus 6 no longer recognising PC (and PC no longer recognising phone) in Fastboot etc

Around February, my phone was working fine and connecting to my PC and being recognised (in both the phone AND PC/Device Manager). Because I was rooted, I used Wug's toolkit to flash the latest factory image at the time (which included the February security update) and kept data as I've done in the past. It was fine for ~2 weeks after that factory image flash and then my phone just stopped recognising the PC, and my PC stopped recognising the phone as a device. It was completely out of the blue, and seems unfixable.
When I plug my phone into my Desktop - it just charges. It doesn't appear in the device manager at all (image below - Device manager WITH phone plugged in and not appearing):
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
I've had to do the old 'update drivers' thing in the past with other phones, but they would normally appear under "Phone" or "Other devices" - but both are missing from the list ("Show hidden devices" used in that image). There's also no yellow triangle to say an unknown device has been connected. It just flat out doesn't know it's there. I've also updated/re-downloaded the SDK (and Google drivers) but the phone still isn't recognised.
It got so bad, I had to use USBDeview to uninstall the drivers in the first place because they never appeared. It still didn't help.
On the phone side of things - I'm not given an option to mount the phone as any form of storage. It just behaves like I've plugged it into a charger.
In the USB and Storage settings (image below) - I'm not given an option for ANY form of USB connection.
And in the notification shade (again, while plugged into my PC) no option is given. It just charges:
I've also tried factory resetting the phone, since it charges fine so I don't think it's the charging port but now I've lost root AND the problem is still there. I still can't install OTA updates because in order to get Root, I had to use a kernel which disabled those "this device has been modified" alerts when you boot it, which means the OTA just fails (Error 7 (or 6) - and something about recovery).
In Fastboot, it just says it's 'charging' and makes no attempt to connect via USB. Recovery is the same so it doesn't sound like an Android problem per-se since it affects Fastboot but hardware wise - would could it be?
As a last resort, I've also tried multiple cables (working one for the Nexus 7, DS4 one and a Motorola one) and none of them seem to have helped.
I've also tried different USB ports and on different machines - both running windows 10 and both with the drivers installed but still no luck.
Any help would be greatly appreciated because I'm just sick of this problem at this point.
Zenamez said:
I'm just sick of this problem at this point.
Click to expand...
Click to collapse
You've tried a lot.
My idea is to try to connect to another PC, when possible not Windows 10.
This to check that the problem isn't caused by the phone.
NLBeev said:
You've tried a lot.
My idea is to try to connect to another PC, when possible not Windows 10.
This to check that the problem isn't caused by the phone.
Click to expand...
Click to collapse
That's a very good point. Pretty glad one of my PCs didn't like the 10 upgrade and is still on 7.
I'll try it when I get home. Thanks for the reply!
Zenamez said:
That's a very good point. Pretty glad one of my PCs didn't like the 10 upgrade and is still on 7.
I'll try it when I get home. Thanks for the reply!
Click to expand...
Click to collapse
Wish you luck.
W10-updates are causing issues on my PC
If changing PCs doesn't help, try a different cable. If that still doesn't work, you likely have a problem with the micro USB port.
Strephon Alkhalikoi said:
If changing PCs doesn't help, try a different cable. If that still doesn't work, you likely have a problem with the micro USB port.
Click to expand...
Click to collapse
Tried 3 different USB cables and no luck.
I've got a spare microUSB I bought from eBay which I'll need to solder but the only thing I could find on faulty ports were that it doesn't charge right but mine does.
Going to try connecting it to a windows 7 laptop and see where that goes. If it still doesn't work - the only thing left would be the port itself which will be a pain to replace (and still doesn't guarantee it'll be fixed).
Honestly it sounds like a hardware issue with the MicroUSB port. I can confirm it works fine under my Windows 10 PC at home, both normal access for files and I've also had no issues with using fastboot or ADB. If it's under warranty try to RMA it. If it's out of warranty see how much it would cost to change the MicroUSB port from a local shop or try it yourself
I've had the same thing happen to me twice. I think that some times Windows updates and kills the drivers. Whenever it's happened to me I've installed a universal adb driver that's floating around XDA. Once that alone fixed the issue. Once it didn't. The time it didn't I had to open every device heading in the device manager until I found one that had Google hidden inside it. I uninstalled the Google driver from there in the device manager and then plugged my phone in. Windows did the normal device install from the phone and all was fixed. Hope that helps. Good luck. Windows 10 truly sucks.
Maybe to rule out pc, find a buddy with android phone and see whether you can detect it with adb or fastboot on your pc. I think those drivers are supposed to be universal (all phones)....aren't they?
electricpete1 said:
Maybe to rule out pc, find a buddy with android phone and see whether you can detect it with adb or fastboot on your pc. I think those drivers are supposed to be universal (all phones)....aren't they?
Click to expand...
Click to collapse
Tried it on my Windows 10 laptop as well and it's the same problem. Just tried it on my older Windows 7 laptop as well, and same story.
My older Nexus 7 2012 connects fine to all 3 so I don't think it's the drivers.
Dvoraak said:
I've had the same thing happen to me twice. I think that some times Windows updates and kills the drivers. Whenever it's happened to me I've installed a universal adb driver that's floating around XDA. Once that alone fixed the issue. Once it didn't. The time it didn't I had to open every device heading in the device manager until I found one that had Google hidden inside it. I uninstalled the Google driver from there in the device manager and then plugged my phone in. Windows did the normal device install from the phone and all was fixed. Hope that helps. Good luck. Windows 10 truly sucks.
Click to expand...
Click to collapse
Sadly already tried this but what's worse is - I've looked through all the possible 'dropdown' options and the drivers/device doesn't appear but it appears in USB Deview (where I uninstalled them).
Tried both the universal ADB driver and Google's own one from the SDK - sadly didn't work in the end.
Dopamin3 said:
Honestly it sounds like a hardware issue with the MicroUSB port. I can confirm it works fine under my Windows 10 PC at home, both normal access for files and I've also had no issues with using fastboot or ADB. If it's under warranty try to RMA it. If it's out of warranty see how much it would cost to change the MicroUSB port from a local shop or try it yourself
Click to expand...
Click to collapse
I'm beginning to think the same to be honest. It doesn't connect in Fastboot, which leads me to believe it's more hardware than software because if it were Android itself screwing up - it would at least work in Fastboot as that doesn't touch Android.
It doesn't mount as anything, so I can't access my files on any of the systems I've tried. I've even tried my younger brother's laptop and it doesn't 'see' it (but his Nexus 4 connects and works just fine).
I bought my Nexus 6 ~6 months after release so it's out of warranty (what a time for it to run out of warranty). I bought a new USB port from eBay ages back so I might have to fit it myself since all the repair shops I've contacted would take ~3 days to do it and I need to have a phone.
I really hope replacing the port will fix it. It charges fine, which makes me slightly worried it won't work (as it's not an obvious port issue) but I can't think of anything else which could be the problem.
Thanks to everyone who's replied though! I'll see how the USB replacement works out.
Hello all, long time lurker 1st time poster....
I've never really felt the need to post because i normally just do a search and work things out for myself, but i'm now having the same problem and noticed this around 2-3 weeks ago after trying to copy some pictures i'd taken onto my Laptop from my Nexus 6 and it not being recognised, only charging.
I've tried EVERYTHING (apart from reverting back to Windows 7) mentioned in this thread and in a couple of the other threads i've found where a few Nexus 6 users have had the same problem. I'm now stumped for ideas.
My Nexus 6 runs as flawlessly as usual, no battery drainage, stutters etc.
I'm currently running Temasek's 18.2 (5.1.1) rom, and have been using it now for a long time (probably for 8 months or so with absolutely no problems whatsoever). I've updated to MM a few times and tried a few different Roms, but to be honest i just found that LP worked better for me so have always just reverted back to the last official LP 5.1.1 LVY48I Rom using Wugfresh's Tool Kit (i know i know , but having rooted/played about with other Samsung/HTC Phones in the past, i just preferred to use it) and then restoring my backed up reliable Temasek's 18.2 Rom.
So, what else can i say....well, i called Motorola around a week ago for some advice, just incase there is a potential warranty claim (because my Nexus 6 is only around 9 months old), but as i have a Custom Rom on it, they said that there is nothing that they can do.
I do have an official clean 5.1.1 Rom LMY48M that i fortunately backed up to my TWRP Folder on my laptop just after installing TWRP+rooting. I did 1st of all also try connecting my Sandisk Ultra Dual USB DRIVE 3.0 to my Nexus with the Rom on there, but the Nexus just doesn't even know that the USB Drive is connected, so I have had to send it via bluetooth to my Nexus from my laptop, as that was the only way to get it on there. I found that Zipping the file 1st, sending it to my Nexus via Bluetooth and then extracting it once i'd received it saved hours in time because the file was too large in its original form (something like 4+gb down to 1.9gb). I've also tried a few other LP Rom's in the last couple of weeks, hoping that maybe i'd accidentally switched a setting off or something and that the phone would correct itself and my connection problem would correct itself but i've had no joy.
NOW...........................probably a silly question but it's the only other way i can think of returning to Stock for a potential warranty claim. I know that i can install the official 5.1.1 Rom i backed up via TWRP because i've tried, but is there a way to remove Root+TWRP and return to Stock Recovery+remove root without using a PC ? I'm pretty sure that there isn't but feel the time is right for me to ask the Question as i'm really not 100% sure.
Many Thanks in advance for helpful advice given, like i've said at the start of this post, i've held off asking Questions before because i had no real need and just searched :angel: , but this has really stumped me .
CHEERS
Some quick thoughts.
1. The Motorola rep you spoke to I think read from a script and didn't realize you were talking about the Nexus 6. As this is a developer device, having custom software on it should make no difference for warranty purposes. If I am mistaken however, read on.
2. If you're going to install a stock ROM on the Nexus 6, a PC will be required, especially if needing to replace TWRP with the stock recovery. So why not download the latest Android 6.0.1 image from Google's Nexus firmware page and flash that? There's no point in reverting to an Android 5.x image simply for a warranty claim.
Many thanks Strephon Alkhalikoi for your quick reply and sorry for my slow 1 (work was getting in the way....)
1 - at some point today, i hope to chase my potential problem up with Motorola or possibly Expansys because i purchased the Nexus 6 from them via Play.com/Rakuten.co.uk
2 - The 5.1.1 Stock image that was going to be put on the Nexus was only a normal TWRP back up i'd saved by chance straight after flashing+rooting that i had saved to my Laptop. There is no way for me to flash any new Stock software because my Nexus is just not recognised by my Laptop. I've tried installing+uninstalling drivers/Minimal ADB Fastboot file/Wugfresh's Toolkit, plus Developer options usb debugging on/off etc and Settings/Storage/USB Connection (3 little dots top right) which gives me 2 options Media Device (MTP) + Camera (PTP) but after changing either, still no sign of connection, just charging.
As it stands it works fine on 5.1.1, but with me not being able to Flash any Stock Roms because of my Laptop connection issue, it will be forever more on LP. I could put up with that but obviously i need to try and sort this out also because i can't transfer normally any media files backwards/forwards (only via the much slower Bluetooth) and it will affect any future sell on value when it's time to move on.
Many Thanks once again
**Latest Update** for those not asleep yet....
i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.
It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.
"Thank you for contacting Motorola.
As promised, I have spoken to a technician who has a couple of suggestions.
A. As we discussed, he also suggested connecting your phone to another computer.
B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.
[link removed due to my lack of XDA posts]
C.
At this point, I would like to suggest that you restart your phone on Safe Mode.
Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.
Please long press the power button > long tap on power off > reboot to safe mode >ok.
If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.
To move phone from Safe Mode back to normal mode, you can simply restart it.
D.
To be sure if the problem is software or the port itself:
1. Reboot phone in Fastboot Mode
2. Plus phone into computer
3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.
In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.
Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.
Kind regards,
Anna
Motorola Mobility UK Ltd.
[another link removed] "
I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.
*I've posted the above it as it might help someone else out in the future*
qprjim said:
**Latest Update** for those not asleep yet....
i spent nearly 20 minutes on the phone around an hour or so ago explaining my problem to Motorola. It's not something they've heard of before so couldn't really help and that by being Rooted, their repair center will not touch it. I can only think that if i'd purchased the Nexus 6 straight from Google, it would not have been such a problem to handle a Rooted device so it would have been taken in for repair i'm guessing.
It was explained to me that i would be contacted via email once a technician had been consulted and here is the reply i received a little while ago.
"Thank you for contacting Motorola.
As promised, I have spoken to a technician who has a couple of suggestions.
A. As we discussed, he also suggested connecting your phone to another computer.
B. Be sure that you have Windows Media Player and the PS Drivers installed on your laptop.
[link removed due to my lack of XDA posts]
C.
At this point, I would like to suggest that you restart your phone on Safe Mode.
Safe Mode puts a phone in a diagnostic state and it can help us determine if a third-party app is causing the device to malfunction (freeze/reboot/run slow/error message). Safe Mode temporarily disables all applications that have been installed via the Google Play store. Performing this troubleshooting step is necessary to determine whether a third-party app is the cause of the issue you are experiencing.
Please long press the power button > long tap on power off > reboot to safe mode >ok.
If you find that the issue is resolved in Safe Mode, please delete all apps from the phone, and gradually add them back one or two at a time, until you are able to identify which is causing the sound issue.
To move phone from Safe Mode back to normal mode, you can simply restart it.
D.
To be sure if the problem is software or the port itself:
1. Reboot phone in Fastboot Mode
2. Plus phone into computer
3. If phone is recognised as 'Fastboot Shamu NS,' the issue is software, rather than a physical issue.
In this case, you would need to reset the phone, which I know you are hesitant to do, but you should then be able to reflash the factory images, available on the Google website.
Unfortunately, there little else that we are able to do to help you since, as discussed over the phone, SBE UK, our repair, centre will not accept a rooted device.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 03339 997 550 to discuss the matter further with one of our experienced customer service agents. Please contact us any time between the hours of 8am and 8pm from Monday to Friday.
Kind regards,
Anna
Motorola Mobility UK Ltd.
[another link removed] "
I've tried all of the above (apart from connecting to another PC) and still no joy so it looks like i'm stuck on LP. Like i've said before, it still works as normal so no real hardship apart from the lack of Software updates and the normal easier transferring of media files. I'll keep an eye out on this and the other threads to see if a solution becomes available.
*I've posted the above it as it might help someone else out in the future*
Click to expand...
Click to collapse
SBE repaired my nexus 5, when it was rooted/unlocked.
Is there any damage to the usb port? Never tell the customer service rep that your device.
Cheers for the reply JonesL
As far as I'm aware, there isn't any damage to the USB Port. I did say I thought that that might be the problem but she said if it was the reason, then the phone wouldn't charge at all.
I could still send it in and hope that on the off chance they don't check for Root, but i will be liable for the postal returns plus the hassle of being without a mobile whilst it is away. Also, I've now given my IMEI number and a couple of other details so I'm sure I'll now flag up on their system when its checked.
Oh well....

Samsung ATIV Odyssey shows nothing in tethered Windows laptop Explorer

I have an Odyssey that currently has 57644 minutes before I can try another code combination. I would like to flash a new ROM on to it that would allow interop unlocking and let me get all the stuff I want off of it. Granted, that isn't a long time to wait to try again, but that is the tail end of a couple years of waiting. I wrote some possible codes down near to the time it got locked, but that is about all I have to go on and I'm not optimistic.
So, I connected the phone to my Windows 10 laptop and it was recognized (eventually.... had to do several soft resets of the phone). In Explorer, however, there was just an empty root directory showing up. I tried MBN_Creator but it also could not see a valid phone to flash to.
In Device Manager, I saw that only a generic (from 2006) USB/phone driver was installed. I have not been able to find a driver (Samsung or otherwise) that will install on Windows 10. I have tried a few on a WIndows 8 Pro system I have, but they also have not worked at showing any kind of file system on the phone. Is there something in the Windows Phone SDK that could be used?
I saw several references to being sure to use the original Samsung cable. I can't find that, but I tried one I did have along with borrowing a newer Samsung. The cable I have shows several folders on the borrowed Samsung (as does the cable my friend's using ... also not a Samsung cable), but neither cable works with the Odyssey.
I've tried soft resetting and power-cycling several times, but no dice.
I'm out of ideas, and would appreciate any insight you can give me.
I stumbled across a 'fix' for the huge number of minutes which was to pull the SIM and reseat it. So, I gave that a try and it came back on with 1.2 million minutes. . not the result I was hoping for.
I repeated the reseat and it was back to the 57k and change.
On the off-chance that the directories would show up, I checked and still nothing.
Once, I got the confirmation pop-up on my laptop for access to photos on the phone, but that had be finished on the phone. It seems weird that I wouldn't have been prompted for that last night, or the other times I tried this morning.
Now I'm thinking what I saw last night with my friend's phone was solely due to one being locked and the other unlocked (so, user error and ignorance). I thought I remembered seeing things when locked and connected to my old computer. I guess I must have allowed access.
From poring over the internet, it looks like what I want to do isn't possible and I'll just have to wait it out and hopefully guess right. If I'm wrong about having to wait, I'd appreciate being corrected.

Samsung A71 2020 PIN removal

Hello,
I have am issue with my Galaxy A71.
Two years ago I have setup fingerprint unlock for the phone, I don't remember setting up a PIN for the phone, but I do remember that I did setup fingerprint and a pattern to draw.
Everything worked without any issues, I even upgraded to android 12 this year and all was good.
This morning the phone decided to ask me a PIN to unlock. I don't remember setting up a PIN for it, and I tried all of the pins that I usually use, nothing works.
I can't bypass the phone lock, the bad things is that the phone is not registered to findmyphone by Samsung and USB debugging is not enabled.
I have looked on the entire internet on how to bypass the phone lock and I'm posting here because I'm desperate, I don't want to factory wipe because I have important data on it (the phone is also used for work, I know, you can mock me for everything).
While I was trying to troubleshoot it, I have had an idea and I'm posting it here in hope there is some one that can help me.
I can force the phone into recovery mode, and I saw the option to apply update from SD Card.
My question is, is there a way to write a script that removes the PIN lock (sort of like ADB gesture.key removal), put in on SD Card and use the SD Card to update the phone?
I am really desperate.
Thanks!
Nevermind, I factory reset it. F it
maikkan said:
My question is, is there a way to write a script that removes the PIN lock (sort of like ADB gesture.key removal), put in on SD Card and use the SD Card to update the phone?
Click to expand...
Click to collapse
Nope, not possible as far as I know.

Question 11T Pro - LockScreen Pattern - Not recognized

Hi everyone,
so my issue is simple, yet I don't know what to actually do.
After a recent update via Google Play of some applications (i think that's the main problem), my draw pattern (a correct one) is not recognized by the phone anymore. Whatever I do, my Lock Screen doesn't recognize my correct pattern and lock itself from 10 seconds to 5 minutes depending on how many times I've tried to open it. Even my fingerprint is not recognized (altough as far as I remember, it never is when my phone boots for the 1st time, as pattern must be validated first).
My phone becomes unusable, as it can't unlock. The only 2 options I have are "Emergency call" or "Forgotten password". The latter option just says I have to Wipe Data Format which is not an option for me, as I have important things on my phone.
What solution could I apply, so I can unlock my phone WITHOUT having to delete my data :/
Important to note:
- It's not a problem from screen protector (I've removed it..)
- Generally I was using the option for invisible draw pattern, thus no one sees what I draw as extra protection (maybe it could be part of the problem now after some updates of random apps).. but obviously is working
- My SIM code is still accepted and it's fine, so not everything was Reset for whatever reason, as it's not 0000..
- My phone is updated to the absolute latest version available via OTA and nothing else was added or done
- I didn't use 3rd party Lock Screen other than the one included with the Xiaomi 11T Pro from the system
- I was using Bitdefender (which was not updated when the problem occured), which has the option to randomize pin for applications only (not pattern)
- I've also made the battery drop and the phone to turn-off and left it like that for 2 days to see if it will somehow reset/remember my pattern, but nothing..
I read so many guides online from Google and all seem are promoting some sketchy software which I dont want to risk with unless it's 100%.
Model: Xiaomi 11T Pro 5G 256GB 8GB RAM with Miui 14 (European version)
Thank you Xiaomi friends!
Weird that updates on the playstore have created this problem.
Not much to do, security issue.
NOSS8 said:
Weird that updates on the playstore have created this problem.
Not much to do, security issue.
Click to expand...
Click to collapse
Well, I see no other reason for this to happen. Doubt someone hacked me, altough at that time I was using Public wifi in a hotel. It can't be Bitdefender as well I think to scramble my pattern and I've remotely removed it. I've read that maybe if in my pocket the wrong pattern was entered by accident many times, that it will reset, but it makes no sense to me. I'm using latest versions of MIUI and standard apps (not using any unknown ones), everything is from Play Store, as I really can't imagine what issue could be, but for sure I would like to enter without deleting my data :/
Never seen or had this problem and it may be Bitdefender that caused this problem.
No solution without deleting your data.
NOSS8 said:
Never seen or had this problem and it may be Bitdefender that caused this problem.
No solution without deleting your data.
Click to expand...
Click to collapse
I was thinking the same, but remembered that LockScreen for Bitdefender was disabled way before that. It was not working for the official Xiaomi LockScreen to scramble anything (especially pattern) as I choose which apps to lock and it was not working on it. It does it only for applications which I've selected and with pin numbers :/ Also I've remotely removed the app support via their Center which means that even if that was the problem (for some unknown reason turned ON lets say), it should not be valid now. Also it was not updated via the last moment I had it working , so for sure it's not this the problem unless someone hacked Bitdefender via my profile, which should be valid also for my 2nd Xiaomi phone, but there I have no problem and it seems very unrealistic scenario for me :/ Also if it was true, they can't change my pattern or pin via website. Problem is somewhere else, as I remember, most were some Google and Xiaomi apps that got updated which I even usually don't use like Auto. I really look for some way to unlock it or somehow make my phone "remember" the correct invisible pattern :/ of course to delete everything would be most easy but that should be last last resort for me :/
Try here to see if the password or account is still the same and works.
NOSS8 said:
Try here to see if the password or account is still the same and works.
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Click to collapse
I didn't register Xiaomi Account when I took my phone, neither it has such, I don't have Xiaomi Cloud or account, I just have Google account in order to use Google Play :/
Is your bootloader unlocked? If yes, try boot a twrp a12/a13 for 11t pro, see if you can retrieve your data using that.
If you're not unlocked, wipe/format data is your only option. Either from recovery or your google account
x3r0.13urn said:
Is your bootloader unlocked? If yes, try boot a twrp a12/a13 for 11t pro, see if you can retrieve your data using that.
If you're not unlocked, wipe/format data is your only option. Either from recovery or your google account
Click to expand...
Click to collapse
As far as I know it's not unlocked/rooted or anything as it's brand new phone I bought in November. So in such case, whatever I do or read from sketchy apps/websites/videos, I should not trust and it's 100% impossible to unlock it or recover my data in any way? In general I can open the notification to turn Wifi on/off, etc, but I can't view messages for example, so just very basic things
Hackera93 said:
I didn't register Xiaomi Account when I took my phone, neither it has such, I don't have Xiaomi Cloud or account, I just have Google account in order to use Google Play :/
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Click to collapse
Interest to have a Xiaomi account:
Ability to locate the phone and erase data in case of theft or loss.
Cloud Backup:
Sms, Calls, Mms, apps, password, bluetooth, etc..
NOSS8 said:
Interest to have a Xiaomi account:
Ability to locate the phone and erase data in case of theft or loss.
Cloud Backup:
Sms, Calls, Mms, apps, password, bluetooth, etc..
Click to expand...
Click to collapse
I am privacy concerned about Xiaomi in general, so that's why I try to minimize services used by it. I have the ability to locate and erase data with BitDefender and Google as well, but that's not an issue at the moment. I can do it, but won't do me any favor. Also Xiaomi Cloud is the last place probably someone would want his private information stored from the hundreds available free alternatives, also is limited to just 2 GB as far as I remember by before, which indeed is useful for SMS, but nothing else. I dont see a reason to use it , neither why would my phone do unnatural things. I worry that this issue will repeat, so yes, backup is always worth to have, but I couldn't imagine I will need it so soon and that it will be for such unlogical reason which none of us seem to know what's the problem which really frustrates me and makes me rethink in general the use of Xiaomi, as such random events happening should be a red flag
Hackera93 said:
Hi everyone,
so my issue is simple, yet I don't know what to actually do.
After a recent update via Google Play of some applications (i think that's the main problem), my draw pattern (a correct one) is not recognized by the phone anymore. Whatever I do, my Lock Screen doesn't recognize my correct pattern and lock itself from 10 seconds to 5 minutes depending on how many times I've tried to open it. Even my fingerprint is not recognized (altough as far as I remember, it never is when my phone boots for the 1st time, as pattern must be validated first).
My phone becomes unusable, as it can't unlock. The only 2 options I have are "Emergency call" or "Forgotten password". The latter option just says I have to Wipe Data Format which is not an option for me, as I have important things on my phone.
What solution could I apply, so I can unlock my phone WITHOUT having to delete my data :/
Important to note:
- It's not a problem from screen protector (I've removed it..)
- Generally I was using the option for invisible draw pattern, thus no one sees what I draw as extra protection (maybe it could be part of the problem now after some updates of random apps).. but obviously is working
- My SIM code is still accepted and it's fine, so not everything was Reset for whatever reason, as it's not 0000..
- My phone is updated to the absolute latest version available via OTA and nothing else was added or done
- I didn't use 3rd party Lock Screen other than the one included with the Xiaomi 11T Pro from the system
- I was using Bitdefender (which was not updated when the problem occured), which has the option to randomize pin for applications only (not pattern)
- I've also made the battery drop and the phone to turn-off and left it like that for 2 days to see if it will somehow reset/remember my pattern, but nothing..
I read so many guides online from Google and all seem are promoting some sketchy software which I dont want to risk with unless it's 100%.
Model: Xiaomi 11T Pro 5G 256GB 8GB RAM with Miui 14 (European version)
Thank you Xiaomi friends!
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Click to collapse
Weird!! It even happened to me today, all of sudden my daily unlock pattern isn't working. Even I need the data in it
prithvi9679 said:
Weird!! It even happened to me today, all of sudden my daily unlock pattern isn't working. Even I need the data in it
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Click to collapse
Hey, also on 11T Pro? And after update?? Do you remember last things that happened before it "forgot" the pattern? And was it also the invisible type of it? Tell more details, maybe we can get some common points and maybe some solution could be found hopefully :/
Yes on Xiaomi 11T Pro, received miui 14 a week ago. It just randomly happened yesterday as my fingerprint is not detected it asked me to draw the pattern. When I drew it doesn't allow me into phone even though the pattern is correct. For me the pattern is VISIBLE.
did you activate usb debugging? and at least once connected with your pc?
then you can get your files with XIAOMIADBFASTBOOTTOOLS.jar
that's the only option you have left before deleting everything on your phone.
ricos1995 said:
did you activate usb debugging? and at least once connected with your pc?
then you can get your files with XIAOMIADBFASTBOOTTOOLS.jar
that's the only option you have left before deleting everything on your phone.
Click to expand...
Click to collapse
Indeed, it is necessary to have activated the USB debugging and to have already used this program so that the authorization is granted.
Anyway, nothing about this program will remove security or be able to recover data.
NOSS8 said:
Indeed, it is necessary to have activated the USB debugging and to have already used this program so that the authorization is granted.
Anyway, nothing about this program will remove security or be able to recover data.
Click to expand...
Click to collapse
yes it can "recover data" but not reset or change the passcode
ricos1995 said:
yes it can "recover data" but not reset or change the passcode
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Click to collapse
Nope, there is no such option and even if it existed, this data is encrypted.
NOSS8 said:
Nope, there is no such option and even if it existed, this data is encrypted.
Click to expand...
Click to collapse
forgot it was encrypted
Guys, do you think it's worth to wait for some "miracle" to happen? It seems it's some bug that happens to other people too and hopefully Xiaomi takes action. Maybe if I can get update in background, might get fixed without the need to Wipe data?
PS: I did use before USB Debugging, but from the Settings. I dont know how to turn it remotely from the computer. I also have installed ADB, but I'm not sure how to debug it as it doesn't detect my phone now :/ The XIAOMIADBFASTBOOTTOOLS.jar I havent used.

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