Database Develop

Unlock Warranty Consequences?

I'm dying to get root (event temp) so I can chroot debian but due to the apparent flimsiness of the dock am a little scared to loose warranty coverage.
What are the real consequences of unlocking on warranty? If the hinge or connector breaks (hardware issuss) does Asus just turn it away if unlocked?

I don't know how Asus handle this, but I know from Sony and HTC that there never was a problem when unlocked. Just if you grill your processor or hardbrick the phone MAYbe they refuse, but I never ever heard something like this.
If the dock breaks it more common that a seller states that it is your fault because of using too much force.... But they can't refuse warranty on hardware dock because of rooting the tablet...
A friend hardbricked his Samsung and the message from service center was that it fell on the floor I guess in most cases they can't tell if you brick if it's from rooting/flashing or not....

I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.

huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
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He can say that, but I don't believe that they would have any chance in court...

huball said:
I talked to Asus polish support yesterday, about this. The guy said that when you unlock the bootloader, you loose WHOLE warranty.
He even said that if you bought yours with keyboard dock, you loose your warranty on that too.
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Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk

aznmode said:
Yup. Unlocking any asus tablets fully voids your warranty. But I don't know how they can deny warranty on the dock if you just send the dock.
Sent from my SGH-M919 using Tapatalk
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Because that's what you agree to when you unlock...
The text you have to agree to before you use the unlock tool doesn't leave any doubt's: You kiss your warranty good bye - no matter what. There have been cases where TF700 users got a warranty repair even after unlocking. But I would not count on it. And you certainly cannot demand it.
Unless you live in the EU, it seems. Stronger consumer protection laws seem to give users a leg up, so research your country's laws.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 4

Yezariael said:
He can say that, but I don't believe that they would have any chance in court...
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Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world. Go for it I dare ya.
Anyway if you search on this you find some that tried to send it back and they WOULD NOT fix it. Wanted to charge them hundreds of dollors to fix. Yet I think I remember someone that got it fixed. Not worth it. Its ASUS

Zeblade said:
Huh? Got that kind of money do you? Know the law do you? Those guys are the 5th largest PC vendor in the world.
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Yeah, I know the (Swiss) laws, and if I need a good lawyer I have an insurance for this Anyway, consumer have a lot of rights, at least in Switzerland and EU, and a company cannot deny any warranty. If the defect is a consequence of unlocking they could, but not if the dock is not working properly... The problem is, most people would not go to court because of this 500 bucks...

In Europe (EU) they can't deny warranty by law. Doesn't matter what Asus tells on their website.
When for example the dock cnnector is broken and you are unlocked the manufacturer MUST PROOF that the malfunction was caused by unlocking the device and they can't.
Would they reject warranty then a letter of a lawyer does miracles.

Hi, here in Germany we have two warranties. One comes from the law and helps you six months, after this time you have to prove that the damage existed from the beginning which is practically nearly not possible. They can´t deny you this warranty as it´s a law.
The other warranty which comes from the manufacturer is something they can deny as it is voluntary.
So at least for me right now I don´t want to root even though I really want to root .
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...

SHadowral said:
My question belonging to this is if there will be a chance to root without unlocking the bootloader? As I read that unlocking the bootloader on an Android device helps in first place to install a custom rom. So getting root with the stock kernel schouldn´t void any warranty...
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There is. On other devices some developers made it possible, but usually it takes "some" time... can be tomorrow, can be in 1 year, can be never... Has nothing to do with stock kernel, when you can install a recovery you can change kernel, too. With official unlock tools like Asus or Sony are doing they get a database with all unlocked devices... What they do with this data is another question

Thanks, i´ll patiently wait for the day to come

asus reply
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
Dear Mr. Dunwell,
thank you for your email request.
This unit is Out of Warranty due to Unlock device.
In the case of an under warranty repair is first created a cost estimate.
Here, a service fee in the amount of about 135 CHF.
This amount is also refusing to pay the cost estimate, and covers the cost of inspection and the shipping of the unrepaired unit.
It is not possible for us to name the price in advance without having to inspect the equipment, please be understanding of this.
1. Please fill in the relavant warranty application (3. Send in Service - Einsendung defekter Ware) form for your product, by clicking on the link:
https://eu-rma.asus.com/pick_eu/ch_d/eee.html
2. After approval of the submitted data you will receive the RMA number and shipping instructions from us by e-mail.
3. Please read our Terms & Conditions before filling in the RMA forms.
Please don't hesitate to contact us, if you have any questions.
We are committed to customer satisfaction.
You will receive in the next few days by e-mail a link to your satisfaction survey.
We would be very happy if you take the survey and evaluate our service.
Your answers will help us identify the areas where we could improve.
Sincerely,
Mehmet Adyakar
Click to expand...
Click to collapse
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear

lpdunwell said:
So as most will know, my TF701 is unlocked.
I do have trouble with the dock connector, I agree it's annoying.
So I contacted the ASUS support of doom, to find out more (I don't actually think of returning it, I just wondered).
As the The unlocker phones home, my warranty is bust.
What do I learn of this?
Screw ASUS support
Wait for diy fix to appear
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Click to collapse
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...

berndblb said:
CHF - you're in Switzerland? Check your consumer protection laws. You guys in Europe are much better off than us here in the US. Netherlands and I believe Germany does not let Asus get away with voiding the warranty just because you unlock. So check the laws in your country...
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Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-

lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
Besides that, I always hate returning things. If there's a way to get it sorted with little hassle, that's my choice.
IMHO the only thing worse than warranty with broken electronics is broken guns. -.-
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Indeed here in Holland they can't refuse the warranty because of unlocking. In fact ASUS must proof that the connector problem was caused by unlocking the device and they can't of course.
Sent from my superfast Asus Infinity TF701with Dock

lpdunwell said:
Yes, Switzerland. Thanks. I will! I replied to ASUS and asked about that.
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Do you have an insurance for things like that? (Rechtsschutzversicherung) They would do the work, as I don't believe that Asus will say "Oh yes, Swiss guy, no problem!"

I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK

linuxkidd said:
I had a tf700 which I'd unlocked, rooted, etc..
The display developed a few solid rows of red pixels depending on pressure from the dock hinge. I sent the unit in under RMA and they replaced the screen and sent it back. It was returned still unlocked and loaded w/ the same OS load I sent it in with. No questions asked.
My expectation is that if the issue could be software related to something you've done, then you'll be in a pickle.. but if it's actually hardware, they'll honor things without problem (at least, that was my experience).
LK
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That is nice and all but your speaking for Asus and you can't. We always find that one person on that one day that didn't do their job. You got lucky. I am sure more posts like this will help Asus really slack off more.
I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever.
So NEVER listen to posts like this. You void the warranty and you want them to look the other way. Granted I don't know one time a unlock was the cause of a broken tablet lol but Man if you ever learned anything then remember when you took that tag of your mattress and look what happen.. what happen? Yeah

Zeblade said:
That is nice and all but your speaking for Asus and you can't....
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linuxkidd said:
...My expectation is that ...
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Nope.. not speaking for Asus.. Giving my expectation, not policy of Asus (as caveated with "My expectation is that...")
Zeblade said:
...I just read last week someone sold their Tf700 unlocked on ebay. The buyer new all this bought it anyway. The screen cut out a month later Asus would NOT touch it unless the guy gave up about $150. The unlock had nothing todo with the screen what so ever....
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I believe you found the reason it wasn't honored right here... Warranty almost never transfers across owners. They (in general, not speaking specifically for Asus) usually state that they are only good for the original owner of the device.
It is true that either
A) I found the one person (or persons... ) slacking in their job and they replaced a hardware component which was clearly defective and had nothing to do with the device being unlocked.
or
B) The few other people who've had issues found the one or two people who were being dicks.
Either way, the story you provide doesn't even apply due to the tablet not being with the original owner.
LK

rooted phone cracked screen what to do?

I bought my phone earlier this month. Just now it feel off my table and the screen is cracked and not working. You can see the crack on the screen. What are my options here? The phone is rooted and you can see the custom unlock screen (if the screen was working). I do have insurance. Im still within the 15 day return period too. Im not sure if that matters

thegameksk said:
Is there anyway to unroot it and have the att service center or samsung center fix it?
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You can just fix it yourself, or pay a service to - google N3 lcd and see what your options are.
What was it doing do close to the edge of the table, and who knocked it off, (N3 doesn't move by itself) :silly:

thegameksk said:
Is there anyway to unroot it and have the att service center or samsung center fix it?
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First of all I'd compare the prices of having samsung repair it and insurance replacing it.
The samsung service center will fix it no matter what, but for a fee of course. About a year ago I smashed my S III's screen and sent it for repair to the service center in Texas. It cost me $170. In the end it's all a matter of how much time and $ you want to spend.
Do you know if your LCD is still intact? If it's not, I'd pay to have samsung repair it. LCD/glass assemblies are expensive last time I checked.
Repair glass only:
https://www.youtube.com/watch?v=HwrSdrySqec&feature=youtube_gdata_player
Sent from my SAMSUNG-SM-N900A using Tapatalk

thegameksk said:
I bought my phone earlier this month. Just now it feel off my table and the screen is cracked and not working. You can see the crack on the screen. What are my options here? The phone is rooted and you can see the custom unlock screen (if the screen was working). I do have insurance. Im still within the 15 day return period too. Im not sure if that matters
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Click to collapse
The return period is only 14 days and that does not cover damage caused by you.. The insurance will cover that but only after the 200 dollar deductible.
If you used kingo to ROOT then just use Kingo again to unroot and boot the device twice and the lock should go away.. Even if you rooted it does not void the warranty since rooting does not trip KNOX. Only changes that trip KNPX will void the warranty..

Please do not discuss fraudulent methods for replacement of devices, pay up, do the right thing.
And questions belong in the Q and A thread...so, thread moved.

these stupid Wacom digitizers have the glass completely stuck on with adhesive on the whole undersurface...it's a beetch to replace

Solarenemy68 said:
Even if you rooted it does not void the warranty since rooting does not trip KNOX. Only changes that trip KNPX will void the warranty..
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You sure about that? When I contacted AT&T to get my phone replaced, the rep asked me if I was rooted, twice. I know you were talking about Samsung, but I always feel they are in cahoots with each other.

Denied warranty on rooted oneplus 3

Hello guys, i recently made a post on reddit oneplus subreddit about how i was denied warranty for my oneplus 3 phone since i was rooted and i was told i should share it here so here it goes.
So I went to the oneplus service center today since my display had some issues. My phone was in the warranty period. Right on checking the phone the guy says that since this is a rooted phone they don't provide hardware warranty. I argued with him saying that oneplus advertises quite proudly that rooting does not infact void your warranty so how can they claim otherwise. On this I was told that they have officially been given in mail that hardware warranty will be void on rooted phone and it will only get software warranty. After arguing with him for quite some time he threatened me that if he marks this phone as rooted in the system I will never ever be able to claim warranty on the phone. I literally had to pleade and beg him for several hours to change the display did he finally agree. Even in this he said he is doing a big favor to me and warned me not to ever root the device again if I want warranty.
Now I want to ask has oneplus officially changed their policy on rooting? If so why does their website still say that rooting does not void your warranty if the service center claims otherwise.

The technical process of rooting or unlocking the bootloader does not void the warranty of a OnePlus device. However, we strongly suggest for you to only root or unlock the bootloader of your OnePlus device if you are confident in your understanding of the risks involved.
By accessing resources regularly unavailable to the software, you may damage your hardware during or after the procedure. Such damage is not covered under warranty. In warranty handling, we will first need to verify that any faulty behavior is unrelated to rooting / unlocking.
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This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.

Bobbika said:
This is what the website tells us about rooting and warranty. (source: https://oneplus.net/nl/support/answer/will-rooting-or-unlocking-the-bootloader-void-my-warranty)
As far as I know the policy didn't change. I can understand the confusion from the service center point of view, but there is no such thing as hardware or software warranty. Only hardware damage caused by software related hacks/tweaks (which can be used after unlocking/rooting), is not covered under warranty. I assume your screen damage does not fall under that category and it is caused by fall damage for example.
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I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
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May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..

i_rock098 said:
I did not have a screen damage, my phone screen had lost sensitivity and was registering swipe motion as touch . This started happening even before I was rooted and in no way connected to the process of rooting. They tried to deny me warranty on this.
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In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting

At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.

Puddi_Puddin said:
May i ask in what country this happend? It's not only Oneplus that does this stuff btw. Next time show him what is on the site. If he denies you simply ask his name and send Oneplus a email about it.. I can work at a service center too and say this stuff.. Its not only Oneplus..
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This is in India. we have one of the worst consumer policies in the world where often service centers treat customers like ****. He was pretty confident in telling me to go talk to oneplus if i want it wont help and that if he ever marks the phone as rooted in the system i would never ever be able to claim warranty on the phone.
Bobbika said:
In that case I'd say it was your own risk to start rooting your device after you knew there were issues with it.
The problem with the current warranty policy is that it's hard to prove what damage rooting could cause. In your case the repair shop could say that you might have overclocked your device with the acquired root. With that the device can overheat and the digitizer (which handles the touchscreen input) could be overheated as well and starts to fail. Not saying that is the case here, but it would be hard to prove otherwise.
In other words, when you have to deal with warranty and repair, it's a good advice to give them no reasons to deny the warranty.
TLDR: Repair your device before rooting
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Click to collapse
I agree that I should have gone to fix it before rooting but then again if they had not mentioned on their site clearly that rooting does not void your warranty I would have not rooted at all in the first place till my warranty period got over. I dont mind taking a brunt for a fault of mine due to flashing like getting stuck in a bootlop or something but this clearly was a manufacturing defect and not mine.
emuandco said:
At least here in Germany this is illegal and NOT possible. At least the given by law warranty has to be given even with root unless they can prove it caused the defect, so they have to prove their claim and not you. Any extened warranty from the company itself can be waaay different though.
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Yeah unfortunately I am in India and here like i mentioned in the post earlier we have very weak consumer laws, even if i would sue them the case would drag on for like 5 years with no guaranty that it would still get resolved.

@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?

LS.xD said:
@i_rock098
I have no local stores in my country, everything must be shipped. When facing a problem you need to get some repair ticket from the website. That would mean you don't need the ... local support store. Also it should be possible to simply restore the phone's software to stock before sending it to OnePlus. Have you tried bringing itr back to stock or is the phone freaking out in a way making it impossible?
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And to add to this.
If you have an issue with your phone feel free to make a post. As long as you provide decent information I'm pretty sure people including me are here to you help you.

Repeat after me, the store is in INDIA. I don't do business with India. I did business with OnePlus China and OnePlus US and received superior assistance, including a free replacement phone when my rooted phone could not be repaired.

These are topics where OnePlus customer service could (and should) step in and make a name for themselves, or at least start to.
OP, send a support ticket to OnePlus, add the e-mail address of the service centre to the cc and when you get a response from OnePlus, go back and politely ask them to repair the phone according to the OnePlus warranty terms.

Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM

jim262 said:
Forget these repair shops in India. These are probably not official OnePlus service centers, as I don't think they have stores set up anywhere. According to the YouTube video that they OnePlus made, they only offer repair services through their website, OnePlus.net/support. You need to contact them via phone (It is listed on their website), and they will then determine if it needs to be sent to them for repair via RMA. https://youtu.be/KCdu8VhleVM
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There are official repair centres (approved by OnePlus but not run by them) for OnePlus in India. But I don't know whether the OP went to an official centre or not.
As with almost all official repair centres of any manufacturer, there are two ways of asking for repair during warranty. One is what is mentioned by you ie. contact OnePlus directly, they will issue a ticket number and then armed with that, you approach the repair centre. The other way is directly walking into the repair centre and asking for warranty repair. I think the OP adopted this and as is likely in most such situations, the repair centre tried to outsmart him. IMO, if the OP had contacted OnePlus first, this issue might not have arisen at all.
I am speaking on the authority of my experience of approaching Acer directly the first time and going to the repair centre directly the second time. Ofcourse the second time I was given a run around which I ultimately overcame.

Unlocking and relocking bootloader voids warranty

I had to send my Mate 10 Pro back because it was not charging fast. Phone discharges while charging. the usb-c to 3.5mm jack adapter was also not working. Bought original-backup usb-c to jack adapter. Still not working But luckily my PC could recognise it. Flashed stock firmware, wiped everything, unrooted and relocked bootloader. Got a post label to send it to huawei-authorized repair center in Vienna. After 2 days, got an email and they said that they will not repair the phone under warranty as it has been tampered.
Called them and got a answer from the huawei-authorized repair center: unlocking and relocking bootloader voids warranty.
I send it now to provider. Lets see if they will repair it or not.
Had someone send his mate 10 to huawei and got it repaired even with relocked bootloader?

You should have flashed a dload archive when in firmware mode on it ; As I think it locks both Bootloader and FRP's bootloader.
---------- Post added at 14:00 ---------- Previous post was at 13:57 ----------
Or maybe they did not wanted it cause it was previously rebranded. Your 'provider' may rebrand it back to original, lock bootloader and use local huawei service center.

oslo83 said:
You should have flashed a dload archive when in firmware mode on it ; As I think it locks both Bootloader and FRP's bootloader.
---------- Post added at 14:00 ---------- Previous post was at 13:57 ----------
Or maybe they did not wanted it cause it was previously rebranded. Your 'provider' may rebrand it back to original, lock bootloader and use local huawei service center.
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I did not rebrand it. But lets see what my provider will tell. FRP gets locked by going to developer options and turning OEM-Unlocking (or something) off.

Bordo_Bereli51 said:
I did not rebrand it. But lets see what my provider will tell. FRP gets locked by going to developer options and turning OEM-Unlocking (or something) off.
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Ask them to confirm in writing that unlocking he bootloader is cause of hardware failures, otherwise EU law dictates that unlocking bootloader CANNOT invalidate hardware warranties, IANAL.

ghostofcain said:
Ask them to confirm in writing that unlocking he bootloader is cause of hardware failures, otherwise EU law dictates that unlocking bootloader CANNOT invalidate hardware warranties, IANAL.
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I am going for statutory warranty now, not for the manufacure's warranty. I know the statutory warranty tells me that unlocking or even rooting your phone will not void satutory warranty as I remember. I already told my provider about that If they reject the statutory warranty due to unlocked bootloader, I will hire a specialist/expert to determine, if this usb port get damaged due to unlocking bootloader. Huawei said, it voids the manufactures warranty and pointed me at warrantyguideline from Huawei. I should read 5.5. But the warranty guideline on 5.5 tells me that any damage, that happens due to modification of any kind voids the warranty. Asked the huaweis consultant, if unlocking bootloader damaged the usb-port? that would happen 3-4months earlier, where I unlocked the bootloader but not now. So the point 5.5 in huaweis warranty guideline is not valid here. This is what I told. There was a silence, that took 3-5mins on live chat. After 5mins I got as an answer: We are trusting our authorized repair partner. Their warranty guidelines do not give any answer, if it voids or not. it just says: "damage, that happens DUE to modification of any kind... is not covered" So basically getting an independent specialist that proves my fact that this damage did not happen due to unlocking bootloader, I would win by going through legal action, but I will wait, what my provider will tell.

I had to get a warranty repair after a fault with the usb port so I locked the bootloader to relocked status then just used DC to convert it to locked again, took around 5 minutes total time

Bordo_Bereli51 said:
I am going for statutory warranty now, not for the manufacure's warranty. I know the statutory warranty tells me that unlocking or even rooting your phone will not void satutory warranty as I remember. I already told my provider about that If they reject the statutory warranty due to unlocked bootloader, I will hire a specialist/expert to determine, if this usb port get damaged due to unlocking bootloader. Huawei said, it voids the manufactures warranty and pointed me at warrantyguideline from Huawei. I should read 5.5. But the warranty guideline on 5.5 tells me that any damage, that happens due to modification of any kind voids the warranty. Asked the huaweis consultant, if unlocking bootloader damaged the usb-port? that would happen 3-4months earlier, where I unlocked the bootloader but not now. So the point 5.5 in huaweis warranty guideline is not valid here. This is what I told. There was a silence, that took 3-5mins on live chat. After 5mins I got as an answer: We are trusting our authorized repair partner. Their warranty guidelines do not give any answer, if it voids or not. it just says: "damage, that happens DUE to modification of any kind... is not covered" So basically getting an independent specialist that proves my fact that this damage did not happen due to unlocking bootloader, I would win by going through legal action, but I will wait, what my provider will tell.
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Good for you, try and stick with it, they are in the wrong and such exclusions for unlocked devices have been proven illegal within the EU. Thankfully I will soon be free of such EU jerry mandering once Brexit kicks in

My phone is now repaired under MANUFCATURES warranty. They exchanged the motherboard and the usb-c module. My provider told me that the technicians said its a known manufacture fault on some devices and they need to exchange the motherboard and the usb-c with the flex-cable. I will get mine phone the coming week according to my provider.

I'm investigating my next smartphone and reading about this seriously discouraged me from going with a Huawei product. If I understand things correctly, unlocking and rooting is a pain too. :-/

gorman42 said:
I'm investigating my next smartphone and reading about this seriously discouraged me from going with a Huawei product. If I understand things correctly, unlocking and rooting is a pain too. :-/
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Unlocking is not more possible through Hauwei. There are paid-methodes, which calculates the unlock-code using IMEI as I remember. But if I was you, I would not go with Huaweis products. I was using Note Edge before getting Mate 10 Pro. I decided to do not buy Samsung ever since they implemented Knox and the warranty void string in odin mode, which tells you if you have still warranty or not. But on Samsung galaxy note edge, I had many audio mod possibilities, which on Huawei Mate 10 Pro does not work like viper4android or dolby atmos(dolby atmos works only on custom roms e.x openkirins provided roms).

I decided to do not buy Samsung ever since they implemented Knox
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yeah me too. an skip LG for slow upgrading and ZTE for the same faschist opinion on root+warranty. that makes picking a fon somewhat difficult :-/

drahtwurst said:
yeah me too. an skip LG for slow upgrading and ZTE for the same faschist opinion on root+warranty. that makes picking a fon somewhat difficult :-/
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Still leaves HTC, Sony and OnePlus of the bigger OEMs.

yeah is was writing (in english) to huawei in germany. they dont offer bootloader unlock codes anymore due to increase of paid service events. i specificly asked what they think about user root and wait for an answer.
for sony - mostly quite pricey and i dont like the feel of theyr phones.
htc - got no experience with them. they run android and allow root?
oneplus - i have not seen them in the bigger german store chains where i like to buy in case of warranty. but they are cool with root?

Got my phone back with new IMEi but luckily its on 145 So I have to pay a little fee to unlock it with DC but firstly need to downgrade to B142

Warranty Service with Unlocked Bootloader

Hi all,
Just wanted to share my experience with Asus warranty service while having an unlocked bootloader.
Maybe a few months after buying my first Zenfone (5z), the rear camera's focusing mechanism failed and would not focus anymore.
I sent my phone into their repair center (which didn't include a shipping label), and waited about 10 days. I was doubtful they would fix it, but it turns out they completely ignored the unlocked bootloader and replaced my rear camera!
I'm not always lucky in getting warranty service on phones with unlocked bootloaders (especially when it's not defect related), but I am glad to know that Asus stands by their products when there is a real hardware defect.
Has anyone else successfully received warranty service with an unlocked bootloader? What service did you need for your Zenfone?

Rumzie said:
Hi all,
Just wanted to share my experience with Asus warranty service while having an unlocked bootloader.
Maybe a few months after buying my first Zenfone (5z), the rear camera's focusing mechanism failed and would not focus anymore.
I sent my phone into their repair center (which didn't include a shipping label), and waited about 10 days. I was doubtful they would fix it, but it turns out they completely ignored the unlocked bootloader and replaced my rear camera!
I'm not always lucky in getting warranty service on phones with unlocked bootloaders (especially when it's not defect related), but I am glad to know that Asus stands by their products when there is a real hardware defect.
Has anyone else successfully received warranty service with an unlocked bootloader? What service did you need for your Zenfone?
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Click to collapse
I had network issue and got repaired (software) twice but still same issue and third time i submitted it and they replaced motherboard.
**My bootloader was unlocked from the 1st time i visited but no issue with the warranty.
I was happy to know about this that it didn't void my warranty.