Database Develop

E-Mail from HTC europe

i received this e-mail this weekend in regards to my breeze always dropping calls. it refers to a new update but only via the support centre
Good Morning,
?
The fact that your calls drops is?not normal, if it does that you should try
to Hard reset the device.
If the hard reset doesn't sort the issue you will need to send the phone to
repair.
Note: hard reset will delete all data from the device, you need to save your
personnal files and synchronize your device first.
I can confirm we have recently released a new ROM update for the Mteor.
?
Due to the complex nature of this ROM update we will not be offering this
download via our website. Instead we are offering it through our network of
repair centres.
?
From the information you have provided your local repair centre are:
?
HTC Europe Co.Ltd
Communications House
Presley Way
Crownhill
Milton Keynes
MK8 0ES
+44 (0) 1908 55 64 64
Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html
?
Best regards,
Lena
HTC Europe
[email protected]

does anyone know what the turn around time from being received to being sent out from HTC is?
in regards to a software update and a repair/replacement which would include any tests they'ed need to do.
thanks

HI, just try to deactivate the Umts Bandselection... means don't choose Auto .... just try GSM only....
i have Problems to when have activated the AUTO feature...
steve

i have done, thought it fixed it for a whole day aswell, however it seems to make it happen less but it still happens a few times a day

well got the phone back, they actually replaced it so got a new 1 out of the mix and the fact i bought it off ebay second hand - bonus!
the dropping of calls still occurs but it seems its the 3G orange payg sim i have. i will try and get a new one out of orange on saturday and see if that works, i know its the sim as i tried a orange 2G payg sim and it has no problems whatsoever
so its oranges fault and HTC's for not making it work correctly with the sim.
Dan

No new rom on it then? ;p

the rom had a .3 at the end of it instead of .1
the radio was the same too.

My MTeoR arrived today. I also have a "3G sim" or whatever they are.. the one that came with my Nokia N95. That same sim has worked perfectly in my E50 for the past three months, but in the MTeoR I am frequently being disconnected during calls, and even when the phone is off-call, the display changed from "3G Orange" to "No Service" quite frequently.
This is no good

wow, i know it doesn't help its nice to know its not just me breaking the phone like i seem to do to everything electrical
by the way t-mobile, vodafone sims i have work fine in 3g mode, its obviously a orange problem. i have e-mailed them again asking if its a common problem. all i can say is you do the same and maybe our collective voices will be heard.

Registering Diamond on 2G Networks - problem

Hi all,
I got my diamond in London (through Orange UK) , unlocked it , did hardspl, changed the radio to 05 and have now come to holidays in a country (Iran) whose network is 2G.
When I put the local SIM Card in Diamond , it recognizes the various networks and asks me to choose one and register. But as soon as I hit register, it tries to register for ages and finally fails to do so.
Is there anyway I can get over this problem and use the Diamond in Iran?
I also have my Hermes and Kaiser with me and they both work fine with the 2G network here in Iran.
Any help is highly appreciated.
Bardia

just wanted to add the both my Kaiser and Hermes are also from Orange UK (but i've flashed hundreds of custom roms on them).
the Diamond, however, is still on the original rom. It might sound very stupid, but could it be because of the rom? i mean is it possible that by flashing a custom rom the device is able to register on a 2G network?
any idea ?

Insert SIM card

Hi everybody!
They have given me in the company a vodafone ´s TyTN II and I have liberated her following the instructions that exist in the Post created by Olipro in:
http://forum.xda-developers.com/showthread.php?t=375583
And also I have tried with the instructions that exist in the Post created by jockyw2001 in: http://forum.xda-developers.com/showthread.php?t=396922
Everything has gone genially the machine is unlocked now don´t work the Sim Card of Vodafone. (I have tried with cards of Movistar, Orange and work right, vodafone will have tried like with 5, none was going (it puts me " inserts SIM card ").
I have loaded as 4 or 5 ROM's without problems (Official, vodafone original, cooked ROM's) and nothing, it continues going out the mesaje Insert SIM card
Now this one with the SPL-1.0 Olipof.
I have looked for information in Xda but I do not find anything.
I have tried of putting the HardSPL v3.28 for if the flies and nothing.
Help, please!
Thank you,
Greetings!

Sounds like you need a new SIM card. Try your VODAFONE Card in another phone and see if it works. Contact Vodafone for a replacement.

I have tried the card with other phone and it works. Now I´m working with it card in a unlocked HTC P3300 and run right.
Now I have tried with six diferents vodafone card and none work. the phone say "Insert SIM card"

Looks like your Vodafone SIM cards are still the older 5 volt standard than the (these days) common 3.5 volt

Insert SIm
Hi I had a similar problem (SIM card missing when inserted Vodafone SIM card. I asked Vodafone to send me anotherone, that worked. My old SIM still worked in my Blackberry.
Good LUck
Richard

Junner2003 said:
Looks like your Vodafone SIM cards are still the older 5 volt standard than the (these days) common 3.5 volt
Click to expand...
Click to collapse
I check card on other vodafone Kaiser and work.
Thanks!

richardracer said:
Hi I had a similar problem (SIM card missing when inserted Vodafone SIM card. I asked Vodafone to send me anotherone, that worked. My old SIM still worked in my Blackberry.
Good LUck
Richard
Click to expand...
Click to collapse
Tomorrow I will call to vodafone and will tell him the problem.
I hope that vodafone change it on warranty!
Thanks Richard!

[Q] Orange connection issue ROM related?

I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.

JM7 said:
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
Click to expand...
Click to collapse
This is not a rom related question and should be posted in other forum. Please try and abide by forum rules in future.
Try these 2 things:
1. Go to settings > connections > connection setup and select your country and operator, i.e. UK & Orange and let phone set this up automatically, see if this makes any difference.
2. Try a different radio. Available radio's can be found here. Obviously you will need either USPL or HSPL first to be able to flash any radio. Guide for flashing USPL & HSPL can be found here.

JM7 said:
I recently bought a Blackstone off Ebay, it arrived yesterday (Orange branded), I inserted my sim card and set everything up, i could send and receive calls and text messages and access internet etc. Then a few hours later i went out, returned to find no signal. It can find networks but will not connect to Orange.
ROM Version - 1.19.61.1 WWE
ROM Date - 11/25/08
Radio Version - 1.09.25.14
The serial number indicates it was built in 2009 week 4.
After doing a search i found a topic that suggested it had been blocked with a link to a site to do a check. I've done that and the results all came up clean.
I've tried another Orange sim card in it and its the same.
I've tried an 02 sim card in it and it works.
I've tried hard rest and soft reset.
Althought i can't access the network through orange it still lets me contact to the internet through them, sometimes!.
Any suggestions would be greatly appreciated, I've contacted the seller (Ebay) with my problem. His feedback indicates he's sold an awful lot of these and other phones.
Click to expand...
Click to collapse
Sounds like it's been reported lost to Orange and they've blocked it on the network. If it had been reported stolen it would have been blocked on all networks. The site you've checked it for stolen phones (which are blocked on all networks) not lost where they're just blocked on the one...
Not must help to you I know, sorry. . .
(It does happen quite a bit, some joker reports his phone lost, get a new onw and then sells the old one).

Blocked
Give Orange UK a call tell them what has happened and where you got the phone from, ask them to check and see if the phone is blocked, they would need imei Number to carry out check, if it turns out to be blocked report this back to ebay and ask for a refund.

[Req]Blackstone with O2 Uk

Hello everyone.
I'm beat. I was up to silly o'clock this morning trying to get this thing working.
I purchased to unlocker from this site as I have no posts. I've tried many different roms and radios but I still get no service when I plonk in my o2 sim card.
I have a touch HD that was registered to the orange network that I bought off a friend of mine. I wanted it to work with o2 so I downloaded the unlocker program (paid for) and did all the updating and unlocking that entails.
I then tried a few different roms (even tried win 6.5 but my battrey was getting drained at a silly rate)
The problem I have is that whichever radio I get it's not working with my O2 sim card. I have the little G symbol but it keeps asking for data connection setting and the phone is showing no service. I have even tried radios from other phones with no luck. I'm on the offical htc 1,56,401,0 (43972) WEE rom at the moment and the 1.12.25.16 radio and I'm also getting the greenscreen at the load up but a quick on off fixes that.
I searched the forums but still no joy.
What do I have to do?
Please, you are my only hope.
Thanks in advance.

Do you have the right SPL? (http://forum.xda-developers.com/showthread.php?t=431217)
I used to be Orange, had it unlocked, and am now on o2 with no problems. I use 1.17 radio but I don't think that's the issue

Tried it just now.
Thanks for the advice.
Tried the HSPL Wrapper on that thread, updated the radio to 1.17 but it's still showing no service. Any other ideas?
Thanks again.

did you try put another sim card inside the phone?

I just have O2 cards atm. Still now joy though.

I am a failure.
I've just done a cracking stew in the slow cooker. First time making dumplins. I can rebuild and format a PC in less that two hours but this thing has got me beaten. I suppose I could use it for an e-book reader.
I've now got SPL-1.56.Olnex on there with the blackstonehenge Rom.
and 1.17.25.09 radio but it still won't connect.
If anyone has any better ideas I will make them some stew and dumplins. Geographical location allowing, and if the gf lets me have friends round.
Thanks anyways.
henshu

http://forum.xda-developers.com/showthread.php?t=521206

@chg1282002
i think the OP said that they have bought this already

i used to be on orange, now on O2.
how old is the O2 simcard? i think this is the most likely cause

Yes, I already purchased the unlocker. I also tried a newer sim card that was a Christmas present. I'll nip out today and get a 99p sim card from another network. Any suggestions which would be best?

Works with vodaphone
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu

henshu said:
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
Click to expand...
Click to collapse
Your operator does have any rom for Touch HD on their site? If it does, try it and see if it works.
Also read this page, seems to be an O2 rom for Blackstone devices http://wiki.xda-developers.com/index.php?pagename=HTC_Blackstone_Versions .
This page may be usefull too http://forum.xda-developers.com/showthread.php?t=444170

henshu said:
Yes, it registers and works with a vodaphone simcard. It also works with t-mobile but I can't send or recive calls on that (mightbe a sim thing with a need to top up or something) But a new o2 PAYG sim card and my old one still bringing up no service.
Anyone got any suggestions about any manual settings I can do?
Cheers,
henshu
Click to expand...
Click to collapse
Hi henshu. Have you tried checking your band settings. Make sure they all are set to Auto. Tap on phone then options then band.