WM6 and Exchange email issue - 8125, K-JAM, P4300, MDA Vario Software Upgrading

I'm using the Orwell WM6 rom and having problem syncing email with Exchange via GPRS. I can sync calendar and contacts with no problem and desktop sync is ok for email. But everytime I sync 'over the air' my email inbox ends up empty.
It all works perfectly with WM5.
I've read a few posts about problems with Exchange sync but haven't seen any solutions. Does anyone know how to fix this? This might be the only thing that sends me back to WM5 and I really don't want to do that unless I have to.
Thanks.

I tried to reproduce this error but have not been able to... I am using the PDAVIET3 WM6 ROM though, I use push-email and havent had a single issue with this ROM. Maybe you might want to try that wm6 version ( or pdaviet4 )
cheers

hmm I wonder if its because my Exchange is 2003 SP1. I sync on a schedule rather than push. Maybe SP2 is needed to sync with Exchange mail. Its a work server so I have no say in getting it upgraded.
I'll try one of the pdaviet roms. Thanks for the suggestion.

See if your IT guy can run through the settings. The only thing I could think of is he might not have the "Enable unsupported devices" checked. The screen below is of an Exchange server with SP2 installed. I assume that option is also in SP1.

Exchange 2003 SP2 is required to have Pushmail available, the scheduled synch should already work with SP1

I'd have your IT guy check the event logs on the Exchange box ...
I know it's not your decision but I'd really enjoy hearing the rational of your IT dept not installing SP2...
I remember when SP4 for NT blew up several of my servers (gotta love that BSOD!) but this update has been out for over a year and is considered critical.. and quite stable. Actually more stable than SP1...
Steven
MCSE / CCNA

Thanks for those suggestions guys. But it looks like I've got it fixed.
Before flashing one of the pdaviet roms I thought I'd hard reset the Orwell rom and see if that made a differance. And email is now syncing sweetly!
To make it even stranger, before the hard reset I found I could sync my sent items in email if I enabled that, just not the main inbox. Really strange.
I'm now reluctant to add any of the fixes in the Orwell rom for camera, mms etc. just in case they give me the old problem. But who cares. Exchange email sync is number 1 on my list.
Cheers.

Related

Goodlink

I am using goodlink on my TILT and when i go to send an sms it doesnt pull my goodlink contacts only my sim contacts.. any clue how to access goodlink contacts for sms?
The Windows Mobile OS will only pull up the native contact list. If you are using ver 5 of GoodLink you can get the GoodLink server IT admin guys to be sure that the one way (that is from GoodLink to your native contacts) is enabled on your phone.
According to GoodLink literature the reason for this functionality is just for this reason and for things like Voice Command (or other voice dialers) that also use the native contact list. In this case the OS uses the native contact list for SMS msgs
jmr79x said:
I am using goodlink on my TILT and when i go to send an sms it doesnt pull my goodlink contacts only my sim contacts.. any clue how to access goodlink contacts for sms?
Click to expand...
Click to collapse
Quick question .. how did you get goodlink on your tilt...my restore from backup method did not seem to work. Did you do an OTA install?
EDIT: See my solution posted below
What version of Goodlink are you running?
Do you know if your admin guys have upgraded to ver 5?
jcrompton said:
What version of Goodlink are you running?
Do you know if your admin guys have upgraded to ver 5?
Click to expand...
Click to collapse
Just figured it out ... problem was I had goodlink on my 8525 too (which as of about 20 mins ago, when the fedex guy got here, is being retired), and I could only have it on one device at a time. Once I figured that out, just got a new PIN for the Tilt and it seems to be running the OTA provisioning without a problem.
jcrompton said:
What version of Goodlink are you running?
Do you know if your admin guys have upgraded to ver 5?
Click to expand...
Click to collapse
Mine pushed out 4.9.3.21 and it's working just fine...
I got our admin guys to upgrade to 5.0 then upgraded (it automatically loaded it). It looks a little different to 4.93. its not that much of a big deal except you get a nice RSS and the ability to make a calendar appointment private (finally). BUT admin gets to see all the apps you have on your Kaiser and they can lock anything out! you can also get your admin ppl to allow good contacts to be used for native lookup (phone, sms etc.) but it didnt seem to function as well as activesyncing contacts (it doesnt show company name - in fact it doesnt sync company name and you end up with lots of UNNAMED contacts).
I also had a couple of issues on the install becuase Activesync forces you to add a password and Good doesnt like this when it installs. tyherefore in the end i did it via ahard reset.
All in all, its a luittle better. im testing it for stability before they roll it out to thers where I work.
Please report back on the experience - It would be great to know how things work before I try an push for the upgrade as well.
How well does that RSS work, and is it only set up on the phone, or does it sync with your Outlook acct? (ie - is it a box in your exchange account like the native rss support in Outlook 2007)
Good vs. BBC
I have used goodlink for years starting on my treo 650 then my trusty (kind of) 8525. The whole separate contacts thing really annoyed me so when I got my tilt I switched to, dare I say, blackberry connect. As opposed to using separate software to manage the calendar and contacts, it uses the built in wm apps so the contacts issue goes away. Just something to think about if you have the option to use either one...

mulitple microsoft exchange accounts?

Is it possible to have multiple microsoft exchange accounts on my Kaiser - Running Dutty's latest rom 04/03/08
also what would happen with the calendars and contacts?
chriscc01 said:
Is it possible to have multiple microsoft exchange accounts on my Kaiser - Running Dutty's latest rom 04/03/08
also what would happen with the calendars and contacts?
Click to expand...
Click to collapse
In my opinion this is not possible since you only have one activesync client.
Would be nice though....
ok heres is the situation, i have 2 exchange accounts, and i can access one via IMAP but then i dont have same sync up as an exchange
can one of the gods write a program for this
Gods any ideas - im sure nothing is out of your capabilities
http://www.tech-archive.net/Archive...lic.pocketpc.activesync/2006-09/msg00251.html
just found the above link, havent tried it yet
made the registry change but cant see any ability to add any further excange accounts!
someone - anyone - GODS do you have an answer to this?
I have tried and tested this solution however havent had the required results!!! I have an exchange server (my own) and my laptop (work) and I am trying to synch so that I have all my calendar appointments on my phone and my own exchange server! When I synch with my work laptop I get all my own calendar onto the laptop but not on the phone!!! any ideas on how to work around this issue????
Basically I want to synch 2 calendars!! Surely there must be an easier way!!!
As far i know its not possible. it works like outlook. Outlook support (until now) only 1 Exchange account (if u use RPC-HTTP you can switch profiles). And on a PDA there is only one client available. And other technical issue is security, like blackberry, there is a remote wipe function (wipe your PDA if your PDA get stolen). And this not possible if you have 2 exchange accounts (in case of 2 different domains example 2 different companies). Policies on the PDA will be forced by the exchange to make this possible.
So to give you a conclusion, until now its not possible. However if somebody find a hack, it could be possible. But microsoft doesnt support it (yet)
Sandbunny said:
As far i know its not possible. it works like outlook. Outlook support (until now) only 1 Exchange account (if u use RPC-HTTP you can switch profiles). And on a PDA there is only one client available. And other technical issue is security, like blackberry, there is a remote wipe function (wipe your PDA if your PDA get stolen). And this not possible if you have 2 exchange accounts (in case of 2 different domains example 2 different companies). Policies on the PDA will be forced by the exchange to make this possible.
So to give you a conclusion, until now its not possible. However if somebody find a hack, it could be possible. But microsoft doesnt support it (yet)
Click to expand...
Click to collapse
cheers sand bunny thought I maybe attempting the impossible!!
Bearing in mind I have two exchange calendars - is there a workaround that may enable me to get my work calendar in my kaiser? Is there an app that allows you to send the calendar file to my phone in a single file format and then enable me to load into the kaiser calendar? Alternatively is there a calendar sharing facility or publish claendars that may enable me to use both calendars in my kaiser??
anybody got any experience of using the following app:-
http://www.odysseyinc.com/subpages/Software/On-Schedule/PocketPC.htm#multiple
seems to state it can do what I am after - have installed it and trying to get the thing to work though it appears pretty complex!!!
JPHCCFC said:
cheers sand bunny thought I maybe attempting the impossible!!
Bearing in mind I have two exchange calendars - is there a workaround that may enable me to get my work calendar in my kaiser? Is there an app that allows you to send the calendar file to my phone in a single file format and then enable me to load into the kaiser calendar? Alternatively is there a calendar sharing facility or publish claendars that may enable me to use both calendars in my kaiser??
Click to expand...
Click to collapse
Do you use GPRS or UMTS 2 sync your PDA? Or do you use the computer?
I use UMTS2 - I tried that On Schedule software and it doenst appear to do what I need it to! I have tried the registry change and then synched with the desktop pc as well as the exchange server and that doesnt work!!!
Even sent a .ics of my work calendar for the next week and that didnt work!
Surely it shouldnt be this difficult!!!
i do this. here is what i do.....
I have an exchange server that i use active sync with. this server is at company 1.
i have XpressMail running at company 2 that connects to an exchange server.
I have 2 calendars and 2 email accounts that are always in sync. I also have 2 address books. pretty neat.
at company 2, my desktop PC is always on.
Id runner that is exactly what I want to achieve - how do you do that? is it something that XpressMail has built in as I cant get anything to achieve this with Outlook 2007, exchange 2007 and active sync!
XpressMail is a free feature on all AT&T / Cingular smartphones.
if you do not have AT&T then you cannot use it.
http://www.wireless.att.com/businesscenter/solutions/email-messaging/xpress-mail-personal-howto.jsp
I also use Facade. since Facade has an xpressmail plugin, i get both calanders and inboxes on my home screen.
rules me out then! back to the drawing board!
has anyone used pocket mirror? http://www.chapura.com/downloads_trials.php
Perhaps this warning is unnecessary for most users here but be careful where you install XpressMail because your employer might have a policy against it.
JPHCCFC said:
rules me out then! back to the drawing board!
has anyone used pocket mirror? http://www.chapura.com/downloads_trials.php
Click to expand...
Click to collapse
I just called Chapura and they said this product only works via cradled sync so I didn't bother speaking further.
JPHCCFC said:
made the registry change but cant see any ability to add any further excange accounts!
Click to expand...
Click to collapse
I have it.
One exchange server is my company serveur (used by activesync on my laptop)
The second one (maybe it's the trick) is one OTA (mail2web.com)
Working like a charme.
I am synchronizing with my laptop which has Outlook account on a server, my home (stand alone outlook) and mail2web.
rom I have two exchnage servers one mail2web personal and one work exchabge server! I want to synch over the air for my personal exchange account however would be happy to synch via laptop for the work exchange! this is where the problem starts! does your solution resolve that? I only really want the calendar to synch but just cannot find a solution which intergrates with two calendars!
jdsx I would be happy to synch over the pc for my work calendar as I could do this at the end of the day! do you think chapura will cater for this?

diamond wm6.1/problems deleting e-mails off server

Tried the several ideas (unchecking-checking e-mail server deletion option and hard reset) posted on sprintusers.com/forum/showthread.php?p=1864960&posted=1#post1864960, but without success. Messages stay on server (have several different e-mail servers), relevant feature for me to organize on the road. Had a HTC 3300 until last week, with no issues on this matter at all, now with Diamond/WM 6.1 it simply doesn't work. Made several more tests, notice that until connecting again to server for sending new message, seems that the deletion worked but once new message is sent, messages are downloaded again. Didn't find any mention to this on several threads (am I missing something?) and appreciate help to fix!
same here.
what i did is instate of using POP, I change to IMAP.
my email support both POP & IMAP.
I've got the same problem with POP3 accounts. I'm guessing it's a WM6.1 thing - used to work fine with the exact same config on my TYTN II.
Would really love to hear from anyone that finds a fix.
hi!
i don't think that this is depending on wm6.1!
i had a trinity with wm6.1 and always synced with exchange (as i do now
with my diamond) with no problems.
since i have the diamond the deleted items don't disappear in my exchange
account, when i return to office the deleted items are still there...
regards,
markus
I can confirm that this is a bug with exchange and wm6.
You delete or move an email and it will not make the changes to the server until an email or appointment is pushed through to you.
only solution is then to wait for WM7?

Hide activesync popup on my device

I have searched all weekend for a solution to this with no luck.
I upgraded my TILT to the new official ROM.
I am using exchange server for my email.
When I am using the device or sometimes when I start to use it, a window is opened full screen with the title "Activesync." The form has a big empty rectangle in it.
I know the device is "syncing" however , i don't want it moving to the top of everything I am working on.
Is there a way to hide this function?
Thanks
If im not mistaking, there is a setting in kaiserTweak that allows you to do this
I have been through KaiserTweak and haven't found it.
Do you know which setting?
KD8DNS said:
If im not mistaking, there is a setting in kaiserTweak that allows you to do this
Click to expand...
Click to collapse
yes, i would like to know as well...i have never seen this before
Well I discovered the cause of the window popup... This empty activesync dialog is actually an error received from the exchange server, specifically exchange server 2007.
There is a known BUG that Microsoft has been working for the last few months that occurs between WM6.1 and Exchange server 2007. If you mail from your phone on your exchange account, it will send the mail, however the mail remains in your PPC outbox that results in sending the mail again upon the next server sync. The mail never leaves your outbox - resulting in the error dialog, and the mail sending over and over - 26 times for me last night to a group of 20+ people.
I may have to downgrade my Tilt to WM6.0, unless I can find a magical way of deleting the email from the PPC outbox after it is sent....
thex said:
Well I discovered the cause of the window popup... This empty activesync dialog is actually an error received from the exchange server, specifically exchange server 2007.
There is a known BUG that Microsoft has been working for the last few months that occurs between WM6.1 and Exchange server 2007. If you mail from your phone on your exchange account, it will send the mail, however the mail remains in your PPC outbox that results in sending the mail again upon the next server sync. The mail never leaves your outbox - resulting in the error dialog, and the mail sending over and over - 26 times for me last night to a group of 20+ people.
I may have to downgrade my Tilt to WM6.0, unless I can find a magical way of deleting the email from the PPC outbox after it is sent....
Click to expand...
Click to collapse
umm...are you sure about this, what about the people that have never used an exchange setup. or are you saying that by default, that the phone is trying to connect to an exchange server?
What I am trying to say is if you are using an exchange server for you email - as I do for work, then this bug occurs only for the OUTLOOK mail.
I have two yahoo accounts and one gmail account and I do not get this "stuck" sent mail in the outbox. Only in the OUTLOOK mail that communicates with the company exchange server.
Sorry for the confusion...
Well, I have to downgrade back to 6.0. Bummer! I was enjoying the battery life from the new radio in the ATT6.1 rom.
I sent one mail from my device, went straight to the OUTBOX to delete the mail - and during this 30 second time frame, it sent the mail 5 times!
Just a warning, if you are using exchange server 2007 - do NOT upgrade to 6.1. Sending mail is just broke.
I use WM 6.1 and ES 2007 without issue, never heard of this bug. Do you know anyone else at your job with the same issue?
another issue
hi i have another issue with AS and i cant seem to find anyone else with the same problem. while syncing music/videos with wmp11 on vista the connection is always lost about 1/4 the sync list. anyone know about this?
marty...
Yes I do. Someone just got a TILT for work that came with 6.1 already installed. He has the same issue with the email.
I have searched all weekend for a solution to this with no luck.
I upgraded my TILT to the new official ROM.
I am using exchange server for my email.
When I am using the device or sometimes when I start to use it, a window is opened full screen with the title "Activesync." The form has a big empty rectangle in it.
I know the device is "syncing" however , i don't want it moving to the top of everything I am working on.
Is there a way to hide this function?
Thanks
thex
I don't use exchange server myself but have you tried changing your schedule settings to sync manually. I beilve it's in activesync/menu/schedule
HBEAR,
Yes I have. I tried setting it to exclusive. Heck, I even mapped the PPT button to show the today screen to get by the popup.
The popup you are seeing is the error from exchange server. When you send mail from the exchange account, the mail will get stuck in the outbox and keep sending until you delete it yourself.
Our company is going to implement the Microsoft patch to fix this in the middle of October. I couldn't wait, so I downgraded back to 6.0. TF2D works great on it. However, now my battery drains fast again.
I looked through the forums to see what radio and SPL that could be flashed for a 6.0 rom but everything I found was for 6.1. So I am using the unbloated ATT rom.
Man i miss the 6.1 radio!

MY Exchange issue with all ROM's

I have been having with all the ROM's (and I have tried haykuro, JF, Rogers cyano, ramjet, virtudude etc. with the same error message 'cannot create the account, please try again later.'
Now, Moxier, RoadSync Beta and Touchdown all work just fine with the same inputs (SSL, exchange server name, user, passwd, domain etc.) I am giving the HTC mail app.
I Think the problem is ISA. My company uses ISA security.
All the 3rd party apps (Moxier, TD etc.) all support ISA, but I don't think the HTC mail app supports it.
Reason for this post is two-fold:
-I know there were/are others who are in the same boat, thought I'd at least pass this along
-Question is, the new Mytouch 3G announced clearly mentions Exchange support, so I am wondering how that can be since I have tried all variations/ROM's based on cupcake here already with no avail.
The only thing I haven't tried is the stock cupcake update which i don' think has Exchange? So does the MyTouch have a customized ROM or would ISA probably not work on MyTouch as well?
I am guessing the later?
KG
I think i know what is the issue, the account you are trying to create is Secured, and HTC mail client is not secured, and you will have the same issue with MyTouch 3G ,i tried it myself and i've got the same error (
kgdg said:
... the new Mytouch 3G announced clearly mentions Exchange support...
Click to expand...
Click to collapse
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
username issue
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
About the Exchange thing:
I imagine they're using advertising speak to say that you can get your Exchang email - which is possible over IMAP (depending on your Exchange server settings, obviously).
From what I understand, Google won't allow the "with Google" tag on phones that include ActiveSync.
The MyTouch3G most definitely is "with Google". So it's probably the IMAP thing.
I think it is the ISA issue. I also have the same problem with the stock HTC activesync exchange software. ISA option is the only difference I notice between the stock HTC activesync and the 3rd party apps (touchdown, moxier, etc)
lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
Here is where i saw it, under Communication, it says Exchange supported:
http://androidcommunity.com/wp-content/uploads/2009/06/t-mobile_mytouch_3g_fact-sheet_2.JPG
joners said:
Hi,
Have a look at this Thread
There are some issues with the exchange client, it could also be your server setup, check out Brian's comments in the thread.
That might help.
Cheers,
Jon
Click to expand...
Click to collapse
Jon, ya, i have tried everything on there....besides, i don't have a user/pwd issue, it just keeps saying 'Account cannot be created'.
ckrest said:
Make certain you are on Exchange 2007, 03 has way too many issues w/mobile devices, 07 has many designs based around mobile.
Click to expand...
Click to collapse
huh? this is not my decision to make. My company uses 2003, that's that. Dunno if/when they will upgrade to 2007, point was that 2003 works fine with Moxier, TD and Roadsync, that is all the other 3rd party apps work, only the HTC app doesn't work.
exchange contacts sync
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
lancealtar said:
Where do you get this information? http://www.t-mobilemytouch.com/ does not mention Exchange support anywhere.
Click to expand...
Click to collapse
linked directly from this very link you posted:
http://www.informationweek.com/news/internet/google/showArticle.jhtml?articleID=218100660
where i work we use Zimbra which has an "exchange" server. It utterly fails on any HTC exchange support
touchdown works perfectly, iphone exchange works perfectly. Pre exchange works perfectly.
Right now this is the single biggest "fail" with android.
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
there is zero support for exchange most official builds. the builds that do have it, use HTC's poor implementation.
mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
Here are some of my observations.
-JAC Hero - my HTC exchange works fine. Just can't seem to include original email in replies. I can't cut/paste either. No HTML.
**is this the same in Rogers builds?
-Dudes Rogers - wouldn't create account similar to you issue. Went back to hero.
JAC Hero - I reinstalled, but did not set up email durin begining phone setup. Later when configuring it would connect, show my folders, then fail to create account. I did a logcat and it is trying to delte an account that does not exist.
JAC Hero - reflashed and setup during phone setup and it works fine.
***anybody know the difference for HTC mail between Rogers and Hero??
I'd like to give Rogers a more solid try but need exchange.
-oldsk00lz
mongofrye said:
Here is my issue with exchange. it sync all my contacts. after about a day, it comes back with 'client server conversion error' only way to fix it is to delete the account and start over. Any ideas on this one?
Click to expand...
Click to collapse
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
kgdg said:
So anybody know if the Exchange s/w that comes with cupcake will do better than HTC's s/w? (i.e. will/does it have ISA access)?
It's too much work to try it out, would have to downgrade down to RC29->RC30->cupcake. And i would lose root?
I guess it would be too much to ask if someone on this board would be:
-running cupcake (stock)
-have an ISA exchange account to test with
*sigh*, this is literally the ONLY thing I hate about Android.
KG
Click to expand...
Click to collapse
Then go get a Windows Mobile phone people are trying to help you, no need to be so impatient. Who can you really blame if it is a compatibility issue between Exchange 2003 and the app? HTC or your company for not keeping things up to date?
Also, I wouldn't say this thread belongs in Android development.
kicker1 said:
I got the same issues that you have with contacts i have tried the ravenge rom, The dudes rom and they i end up with the same error client server conversation error, sometimes i get "error occurred on the computer running the exchange server" and the only way to get rid of it if to delete the account and try again i have 586 contacts... My colleague has a G1 and running any of the above mentioned Rom's he gets no errors he has 150 contacts.
It could be that its toooo many contacts for the sync to handle, i have created a new Exchange account imported my 586 contacts and i will let you know how it goes in a day.
I cant live without exchange!!!! and i don't fancy buying touchdown (even though it works really well)
help solving this issue will be higly appreciated
Click to expand...
Click to collapse
NO luck with new exchange account and imported contacts help help help!!
kicker1 said:
NO luck with new exchange account and imported contacts help help help!!
Click to expand...
Click to collapse
I have the same problems... I have 138 contacts. I plan to back them up and strip there content down, like removing comments and contact images and see if that helps.

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