blackberry connect install problem / reboot frozen screen - Tilt, TyTN II, MDA Vario III General

I've searched the forums, and can't find a report of anything similar...so this might be new...if it isn't, help locating a thread would be great.
- Downloaded Blackberry connect install cab
- Seems to install fine (log looked good before reboot)
- Press "ok" to reboot device, but upon reboot, the device screen is locked at the Windows Mobile screen
The unit seems to be operating fine... I can receive calls - the phone rings, the caller ID pops up, but it stays on top of the Windows Mobile boot screen...
The power button will not shut the unit off...only turns the locked screen on and off
Battery removal and reboot freezes at same spot.
I had deselected all the ActiveSync options including the 'connect via USB' option... and now can't view my device from my laptop...
I've had the TILT only a couple of days...I'm running the stock ATT Tilt ROM & software...added two themes (night palms and the planet reflection ones)... have a 6G microSD card with some songs, pictures, and a device backup...
Looking forward to your suggestions & solutions!!

I tried it on mine and it did the same. So I gave up and did the hard reset and started over without even attempting to install the bb connect.

after hard reset
thanks for the quick response...
the hard reset worked fine...
I repeated the bbconnect setup, this time installing to the device instead of to my card... everything worked fine.

How did you do a hard reset on it?

hard reset
a hard reset will wipe all your data and set it everything back to the default status...it isn't supposed to clear anything on your sd card ... i take mine out anyway.
to do a hard reset, hold both the soft buttons while pressing the reset button w/ the stylus (the reset button is on the bottom edge under the hard OK button )

wprocter said:
a hard reset will wipe all your data and set it everything back to the default status...it isn't supposed to clear anything on your sd card ... i take mine out anyway.
to do a hard reset, hold both the soft buttons while pressing the reset button w/ the stylus (the reset button is on the bottom edge under the hard OK button )
Click to expand...
Click to collapse
One thing the instruction did not say rright was to hold the two soft keys and then press the reset then release and wait for the screen to give the instructions. Well the real way is to hold all 3 and wait and the process will be on its way.

wprocter said:
a hard reset will wipe all your data and set it everything back to the default status...it isn't supposed to clear anything on your sd card ... i take mine out anyway.
to do a hard reset, hold both the soft buttons while pressing the reset button w/ the stylus (the reset button is on the bottom edge under the hard OK button )
Click to expand...
Click to collapse
this is just not working for me, how long are you pressing the stylus in? how long are you holding the buttons?
When I do it I get the AT&T logo screen (a short vibrate) then it continues to the windows mobile boot screen. I can never get the prompt to erase all data. I've tried the procedure a dozen times, no luck.

Make sure you are pressing the soft buttons and not the 'call' and 'end call' buttons as stated on some sites. Hold those and press stylus into reset until it turns off. Continue holding the buttons until the message comes up.
I've just had to do this for exactly the same reason!

I had the same problem on my Touch. After the hard reset I have found a solution: install application to device memory not on storage card. That helped me and now BB Connect is working fine.

Related

Help wit hard reset read b4 shooting me for this

ok this is scary
i cant hard reset
I know!
wiki said:
BlueAngel WM5 For Beginners
Hard and Soft Reset and screen types
How to Hardreset a WM5 BA device
Doing a hardreset is easy if you have 3 hands - you have to press camera, record, power and reset buttons simultaneously! Or what I have found also to work is softreset and then as soon as you see the Strips hold Camera and Record. If this worked then you will be a debugger screen (something about KITL), reset registry and format built-in storage. Navigation in menu is done with camera and record buttons, exit - "mail" button.
You will know if you have performed a hard reset if you are lead through the setup of your device section. All else is just a softreset.
How to Softreset a WM5 BA device
Use the old way Power and stylus in the bottom
Click to expand...
Click to collapse
But This is there i get my problem
wiki said:
What is this 4 colored screen with writing at the top
You have got yourself in the Hardreset boot screen and you are given the option to format storage, its in the upgrade so read it again
Click to expand...
Click to collapse
I get no such thing it does a normal soft reset, i press power and reset thing hole thing at the bottom, and yes i am sure it presses it coz i so feel it and it does normaly do a soft reset, but i cant achive a hard reset.
Here you go:
Do a normal soft reset - hold power and reset with stylus. The moment the screen flashes and before you see the loading screen of Windows (you must be fast - it takes 2-3 seconds and then you're late), press and hold the Camera and the recording button (the two buttons on the left side) until you see three lines with text and YES or NO next to them. I guess you were not very fast and that's why you were not getting the 3 lines with text. I just did that yesterday after my upgrade and it works fine.
When you get these, follow the rest of the instructions from the wiki.
TY......

ATT Tilt and hard resets issue

It seems that with the ATT Tilt, you are not able to do a hard reset using the left and right soft key plus the reset hole. Has anyone figure out how to do a hard reset on the device without using the program in "Settings"->"System"->"Clear Storage" ?
Thanks
-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
This and more located in the upgrades section...
Thanks for the information. I have the information you mention. I have not tried the boot loader mode yet, but the hardreset functionality does not work on the ATT tilt. I've tried it quite a few times, it does not prompt for the erase data, it just did a soft reset and everything comeback normally.
Thanks.
It worked for me...
Make sure you aren't accidentally pressing any other key...
hmm... on the ATT Tilt ?
Yep...
The drone at the store did the customization, which let all of the bloatware install.. The first thing I did when leaving the store was to hold the two buttons in, then push the reset button for about a second or two (while holding down the button), release the reset button, then release the two softkeys.
I then got the white screen asking you to hit send...
Have you looked at the Kaiser Sticky about ALL Kaiser facts? the link is in my sig below but becareful you might learn something!!
When a hard reset is done, does the phone goes to a state when you first got it from ATT with all the programs, games, tools etc installed?
I was able to do it on an ATT Tilt. However, you have to be sure that you are not fat-fingering any other buttons. Also, hold down both softkeys until prompted to press another button.
It works well
I thought my partial ROM flash cooked my AT&T Tilt. The power + camera reset took my phone back into the hardspl screen for updating again. Thanks.
Many thanks for the info! The power/camera/reset did it for me.
Back to original specs.
Now I can upgrade.
The people at the ATT store were clueless.
Go figure!

Hard Reset Kaiser/AT&T Tile?

I did the search, but not finding anything...Thanks for the help
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
austinsnyc said:
-Enter Bootloader mode: Hold Camera + Power buttons together and reset with stylus(thanks pof)
-HardReset: Hold Both soft keys in while pushing in Reset button :When prompted push Green Talk Button to clear data.
Click to expand...
Click to collapse
This is the information I found... bu t I HAVE NOT been able to get my Tilt to Hard Reset from pushing any combination of buttons...
But this does work...
grizzley said:
you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Ron
I know this already. I am looking for combination of bottons + reset. As press softkeys + reset for 8525...etc
grizzley said:
Not sure what you want... but you can go to Start...Setings....System and choose CLEAR STORAGE and that will give you a hard reset as far as whiping data.
Click to expand...
Click to collapse
Don't forget about your good friend, WIKI.
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Jim_R said:
I hard reset a TILT that was locked up after installing Blackberry connect to SD card (known issue). Hold down the two soft keys, then use the stylus to press the reset button for a few seconds, then release while still holding in the soft reset buttons. The warning message comes on, and as said earlier, use the green send key to initiate the data wipe.
Click to expand...
Click to collapse
interestingly, it does not work on my TyTN II.
However, its working on the Trinity.
It worked on my Kaiser/Tytn ll. Thanks!!!
not for me :-(
Hi,
maybe me being stupid, but this procedure does not work for me. Problem is that I installed software for the iGo bluetooth keyboard (I know ...) and ever since the Kaiser is resetting itself every 30 seconds. So what I get is only the smart mobility message, a short vibrate and then back to start. Anyone any idea how to get out of that? May I just press the wrong softkeys?
many thanks in advance
eRay42
new situation: the keys I press are definitely the right ones, I can also get into bootloader mode. I flashed the original rom (RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88.07_1.27.12.11_Ship) back which finished successful but the situation is the same. When I hard reset I am told it has been done, being asked to press the green button and it reverts to the old problem immediately. I should say that I have not modded my device so far, it was in original state before I installed the above mentioned software. Could it be a coincidence and it is a hardware problem?
HELP!!!
I found hard-resetting my HTC TyTN "GB" somewhat unpredictable. Holding down both soft keys while depressing the reset buttone is the correct procedure. It's either related to the HTC_END.cab. Do you have this installed?
Cheers
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
pietrucci said:
Strange, can't perform a hard reset either, using the softkeys of my TyTn II. No matter how long I press and hold them, no message screen, no option to hard reset.
The only way is to use Clear Storage.
Click to expand...
Click to collapse
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
pietrucci said:
haha, my two fat fingers...
I finally managed to hardreset, using two pencils to push (only!) the softkeys.
Click to expand...
Click to collapse
Pencil trick worked for me tooooo
reset
thank you..my tilt went crazy and won't bot...just keep restarting and turning off.
I had to use the pen and hold down
damn it now i have to restore everything
No still not working. These button things doesnt work. BTW does using Clear Storage give same effect, anyone?
I also haven't been able to perform hard reset on my TyTN II with the Soft Keys.. it just keeps rebooting! Can anyone help me?
Cumpz
LoL.. nothing like keep trying..
Already got it..
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
icum said:
i read on another forum that i need to press the camera button and the power button, they are both located on the same side and press the reset button..
i done that but keep getting a red green blue and white bars, the text say sspl-1.0.0lipof and at the bottom serial..
its the same as the first thing i had to do to load wm6.1..????
thanks
Click to expand...
Click to collapse
It's in the Kaiser Wiki, under 'Kaiser resets'.
this is what is says...
Hard Reset **NB** This cannot be performed while the device is connected/charging!**
* Press and hold both soft keys
* Using a stylus, press and hold the soft reset button at the bottom of the phone
* Keep all three buttons pressed until the keypad lights turn off and then flash
* Release the soft reset button while still pressing the soft keys
* Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
* Finally, press the green call button to perform the hard reset, or press other key to cancel
1. what buttons are the soft keys..
2. i pressed the power and the camera buttons then the reset set pinhole button.. release the reset pinhole button after the keypads lights go off still nothing..

AEB button plus bricked my Tilt

AEB button plus bricked my device. It will start but when the green screen appears it will not continue. Activesync will not connect and I cannot hard reset. Please help!
You should be able to hard reset as you dont need to be in the OS to do this. Try following the hard reset procedure whilst your phone is booting up.
PROCEDURE EXTRACTED FROM WIKI:
Press and hold both soft keys
Using a stylus, press and hold the soft reset button at the bottom of the phone
Keep all three buttons pressed until the keypad lights turn off and then flash
Release the soft reset button while still pressing the soft keys
Let go of the two soft keys once the message "This operation will delete all your personal data, to manufacturer default" appears on screen
Finally, press the green call button to perform the hard reset, or press other key to cancel
Hope this helps
I have ae button plus on my tilt. How in the world did it brick your tilt?
You installed it to your storage card didn't you? tsk, tsk, tsk...
It will work in storage card only if you change it's start up number in the reg. Otherwise it's stuck trying to load a program from a place it can't see yet. Because the startup directory tells it to boot before your SD card loads. It's not bricked though. You can hard reset you just have to know how.
Firstly do a soft reset. Immediately after the reset depress both softkeys. As soon as the green screen comes up depress the reset button again while still holding the soft keys. Then follow the directions on the screen! Voila!
Thanks guys, I did not install to my card. During installation it read some type of "language" error. Eventually I did get it to hard reset. I hooked it up to my comp and then tried a hard reset, after about 10 tries it worked. Thank you for your help...

phone freezes when i turn on phone and wont go past password screen

im new to this so please be simple if you can help. i love my phone and i am really mad i cant get to anything. i would try to hard reset but i cant get to the start menu or anything. ive soft reset on multiple occasions but it does nothing
You don't have to be able to get to the menus to perform a hard reset.
Simply push both soft keys (keys above the 'E' and the mail icon on your pad) while performing a soft reset. You will then be prompted to push the 'Send' key and everything will be restored.
Welcome to XDA
Yeah, you can hard reset using the physical keys. However, the above method has never worked for my ATT Tilt. The method described in the wiki has never worked either. The method I use which works for me, is:
Press the two "-" softkeys on the front of the device while it is off
Then, while still holding the sofkeys on the front, press the stylus into the reset hole on the bottom for at least 3 seconds
While Still holding the two softkeys on the front, press the power button briefly then release it
You may release the softkeys once you see the warning message
Good luck,
Dave

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