Related
Breaking news available via my twitter feed or #vibrantFFC
FFC works in 2.1 with Bionix 1.6. No video calling available yet, but FFC does work.
10/8: There are a lot of changes coming to this thread over the next 12-24 hours. This has turned into a thread with too many functions that is cluttering each other. Due to this, and a few requests from our moderators, I feel I need to make these changes before continuing too much further.
This was originally intended to be a thread on making an FFC work, and getting the expected use out of it, both on the hardware side, as well as some needed software development. I have been asked to move the purchasing buddy system to another thread in Vibrant general as well as a couple other things. I will have these all set up tomorrow.
I would like to apologize for being a bit silent recently. I had been called to take on some projects out of town for work, and just got back into town last night. I have been trying to pack for my move since, and still have some more to do.
Beyond this, I have good news. The first shipment has been ordered with expedited shipping. Should have it in hand by the end of the week. Details for those that have sent pms will be sent out tomorrow to give you details of a private buy it now ebay auction for presales of the first shipment. Once those people have been taken care of, or the shipment arrives, the single item purchase will be open to everyone.
Unfortunately, selling on amazon does not look like it can happen at this time. Once I can get past a couple hurdles, it should be good to go.
Thanks guys. Can't wait to hear everyone talking about their FFC's on their vibrants...
10/5 pm:
Hey guys,
I have gotten a lot of feedback from people interested in the FFC mod, and the wholesaler keeps changing the minimum order like a douche (10/6: Talked to the owner today - He's pretty cool, not a douche, but MOQ will stay set at 3 from now on). So, I am setting up an account on Amazon to sell them individually. The price is going to be about 30.00 bucks (It basically covers the units + wholesaler shipping, Amazon retail account, warehouse storage, and fulfillment services - with a little left over for beer) per unit plus shipping. If you are interested and haven’t contacted me yet, please PM me so I can order enough units to cover everybody.
Also, Amazon has free shipping with a Prime Account. For people who don’t know, you can sign up for a free Prime Account if you have a valid college email address (anything that ends with .edu). The signup page is a little hard to find, so here you go.
To those who have already pm'ed me: I will be sending individual pm's as soon as this is all set up, thanks.
10/5:
Sorry all, I have had a tight schedule the last few days... I will have more info very soon regarding the Amazon stock. Thanks for your patience and showing interest!
10/3:
With the supplier upping the minimum order quantity to three already, I wouldn't put it past them to increase again. With that said, I am looking into a way to do a large purchase of i9k cameras and drop shipping with amazon. I have a couple other ideas... whichever makes the most sense and costs the less I'll roll with. Chances are that after the extra costs, the price will be in the mid $20s to $30 each. If anyone is interested PM so I can get an idea... will have to make an initial purchase with cash out of my pocket, so need to know how many we are looking at. I'll get a chance to make a couple calls tomorrow and update this with more info.
tested, working
Needed:
Replacement Camera with ffc: GlobalPartsDirect.com *** Wholesaler (Min order requirements, keeps changing, had been as high as 10) Working on individual purchases through Amazon **
Eugene's Froyo JP3(Latest as of this writing is R3)
Cameradata file: datapattern_front_420sp.zip (attached to post below)
Other things that can help:
Tools to open phone, fiberglass pen (not confirmed) or denatured alcohol, tear down video
How to do it:
1. Shutdown your Vibrant, remove battery, sim card, sd card
2. Remove each screw in the back plate
3. Using an opener tool (or something to wedge between the back and front plates), snap off the back plate.
4. Disconnect all of the "snap on" assemblies
5. Remove the Camera
6. being careful not to snap the connection to the power button (it is glued on the phone), move the main board to the side slightly so it stays safe.
7. Using your method of choice (paint remover chemical or fiber glass pen), remove the paint inside the circle molding where the FFC mounts to.
8. Install camera when area is fully dry (5 minutes or so)
9. Put phone back together
10. Flash Eugene's Froyo (R3 is latest as of writing) - remember to flash a 2.1 kernel whenever trying to nandroid restore or installing a 2.1 rom so you don't brick your phone during the downgrade
11. adb push cameradata file to /system/cameradata
12. boot up phone, download "mirror app for samsung galaxy s" from the market
13. Check your hair or something using your newly installed FFC!!
Code:
adb push [location to file]/datapattern_front_420sp.yup /system/cameradata/datapattern_front_420sp.yup
More info coming as I get a chance to add it...
UPDATE 9/30: Camera installed... With eugene's r3 froyo + the cameradata file, ffc works without any further set up. I'll update this post in the morning before I get on the road.
UPDATE 9/28: Found a camera from an i9k. Before I link it up, I would like to have some time to make sure its worth your investment. The i9000s camera snaps in as expected, and the rear camera works without a hitch. Need some dev help to get the ffc software into the build environment/kernel. In the mean time, I'll be plundering through the source.
Unfortunately, I am merely a web/db developer and can do bash scripting, but building android is not in my realm of expertise...
UPDATE 9/28: Good news is that the rear camera works as if I never switched cam assemblies. Also, as you can see in the fourth pic attached, if done right, the mod looks factory once done.
Now on to getting the front cam to work!!
Original Post:
Had to tear my Vibrant apart this last weekend, and in the process I did some research on the camera. See attached photos. The camera chip is the exact same chip used in both the Sprint Epic 4G and the international Galaxy S, as is the rear camera. The only difference is the inclusion of a front facing camera on the epic and i9000s. This got me thinking about how to mod the vibrant to have a front facing camera since they are the exact same thing.
On the hardware side, obviously you need a hole for it. BUT WAIT!! Samsung already left an opening in the body mold for the front camera to mount to! All you need to do is drill a hole through the mold. Looks to be a 7/64" bit would be needed. A 1/8" bit looks like it will take too much away.
Next step would be mounting. Well sh*t. The camera snaps onto the main board under the chip.
So the hardware side is easy (assuming I can actually find the camera), so it comes down to software. From what I can tell is that the galaxy source includes the modules for every phone... so this could be easy, correct?
i would love to pull this off, can you mount a replacement camera from the epic or i9000s?
if you need a tester, ill be glad to help.
i bet sammy is going to release an updated version of the vibrant in the feature with a front facing camera, only makes sense since they left the spot in the chassis.
i would love to give this a try, after its been done of course lol but if u get it working plz let me know lol
not sure but i think this is the camera
http://www.littlediode.com/componen...31d4d4e1&xid=761c237b005c7758f0c56efbc4c1b464
I too would love to do this, but I cannot find the damned camera. Still looking though. Put an inquiry into a US based company that has 5 "MC10170's" in stock. Let's see what they get.
Still want to know anyone's thoughts on the software side though....
Julianmgn said:
i would love to give this a try, after its been done of course lol but if u get it working plz let me know lol
not sure but i think this is the camera
http://www.littlediode.com/componen...31d4d4e1&xid=761c237b005c7758f0c56efbc4c1b464
Click to expand...
Click to collapse
Nice find, now we need a dev. willing to work on the s/w part of this hack!
almyz125 said:
Nice find, now we need a dev. willing to work on the s/w part of this hack!
Click to expand...
Click to collapse
Oh didn't see that link. I have an email in to them to see if I can get some more info.
siirial said:
Oh didn't see that link. I have an email in to them to see if I can get some more info.
Click to expand...
Click to collapse
great, i hope this is all possible, i posted over on the captivate forums to take a look at there H/W and see if it is possible for them, more people working on it the better
Well first things, first. We need to find the camera. I have a good feeling about this actually.
Nice find!
masr1979 said:
Well first things, first. We need to find the camera. I have a good feeling about this actually.
Click to expand...
Click to collapse
we believe this is IT!
almyz125 said:
we believe this is IT!
Click to expand...
Click to collapse
That may just be the chip only.
yeah im hoping that can be done, im really looking forward to this lol
Very good point. Still think we have to wait for surplus parts to make it's way out there
Sent from my SGH-T959 using XDA App
sw33t can't wait until we get some cameras in
almyz125 said:
great, i hope this is all possible, i posted over on the captivate forums to take a look at there H/W and see if it is possible for them, more people working on it the better
Click to expand...
Click to collapse
I looked at the captivate teardowns and pics. Although they seem to have the same hardware (very much the same), the whole thing is laid differently. From what I could see there is not a spot where a front facing camera would easily go.
siirial said:
I looked at the captivate teardowns and pics. Although they seem to have the same hardware (very much the same), the whole thing is laid differently. From what I could see there is not a spot where a front facing camera would easily go.
Click to expand...
Click to collapse
Yea i looked at some too after posting, kinda stinks for them, looks like AT&T wanted there iPhone to be the only phone with a front facing camera, lucky for them AT&T users can unlock Vibrants and use them on AT&T! I believe the vibrant supports AT&T's 3g band, correct me if im wrong.
Why could we not just contact samsung and send our phone to them and have them add the camara for us....Our order one from the with the ffc as a option then we would have it all sw and hw....
g1g said:
Why could we not just contact samsung and send our phone to them and have them add the camara for us....Our order one from the with the ffc as a option then we would have it all sw and hw....
Click to expand...
Click to collapse
i dont think it works that way, but if you want to ask samsung, go ahead.
siirial said:
i dont think it works that way, but if you want to ask samsung, go ahead.
Click to expand...
Click to collapse
haha i wasnt going to say anything about that post but, yea go ahead and ask, i put money on Samsung laughing.
This is very interesting. *Crosses fingers for progress*
Hi Guys,
Thought I might share the first experiences with LG's VIP service.
Canyouhandlethespeed.nl is a regional LG initiative where P990's are registered and given 1st year VIP membership to support. Registration is only for a limited time and promises 24hr device replacement if all pre-req's are met.
So, 7 days after unpacking and completing registration on the website I had to call support... call was logged this morning, let's see if they can handle the SLA's
I called in to get the battery cover replaced; after only 4 days (!) of light use and stored safely in a sleeve, the brown silky coating on the battery cover was fading away, initially thought is was some dirt, but it appears the "paint" is coming off after only 4 days, wonder how this will look after 4 months of moderate use.!?
So on the phone explaining my 'problem' , the internal speaker died, strange conversation that was, hello...hello... anyone...anyone... Bueller...why aren't you responding..? -glad I didn't loose my temper, the mic was perfectly OK so all I could do is use the handsfree or headset and found another reason to swap the device.
So , the clock is ticking, let's see if support is aligned with marketing and hopefully tomorrow there's a new shiny O-Speed 2x in my hands.
EDIT 13h15: just got off the phone with support, they will send a new device, appointment is arranged for tomorrow afternoon.. I'm impressed
hmmm, today I had the same again (dying speaker, first with alot of noice, then very low volume then entirely dead) only a battery pull seems to help.
Almost sounds like the speaker cables are contacting something....
Anyway will try the VIP service aswell. Let me know how yours goes ?
Mine was replaced this morning as my touch buttons only responded above the icons, not on.
Called monday 10.30, received a call back from support on tuesday 10.35, had a new phone this morning (wednesday) 9.55 am. Not quite the 24 hours new phone, but i did get an appointment for a replacement in +-24hours.
Handed in my phone lose (no box/accessoires) and received one in a box, with charger/cable/headset.
Only thing I was worried about is that the plastic was taken off the backcover already (where is shows how to peel it of if i remember) and the battery was nearly charged, and placed inside the phone already. Doubting how new the 'new' phone was they promised haha.
To conclude it's a great service compared to sending it off for 2 weeks without replacement!
Sounds good, except for the maybe not so new phone. :~
my cleaner threw out the box did you have to show them the barcode of your packaging at all ?
Seems kinda silly...
oh and was yours rooted ? Does it matter ?
Good to know there are refurbished phones floating around as a replacement, I was under the impression they sent out new phones, I'll doublecheck before accepting the phone and check for screen issues and such, I can refuse the swap and apply for a new phone, after all we're VIP's right !
LG's service partner just left and delivered me a brand new device !!
I'm happy to say it all worked out fine, in this case they lived up their promise , the phone is new, not refurbished as far as I can tell, all the protective covers are in place, even the tiny ones over de vol buttons so there's a fair chance this is indeed brand-new.
I'm a happy camper, it worked out fine, within a day a replacement I can't complain.
Time to root and a Ti-restore
is this service only availiable in Netherlands? or is it also availiable in Norway?
jawiz said:
is this service only availiable in Netherlands? or is it also availiable in Norway?
Click to expand...
Click to collapse
For the moment only Netherlands.
Belgium and Luxemburg too
Hello fellows,so i have to register on that website to get vip service?
Im live in netherland but not speaking Dutch...
http://www.canyouhandlethespeed.nl/#/serviceform
Choose the third option from the left with text "Registereren voor Vip service" (register for vip service) click the dutch flag next to the yellow button...
Translations of the fields:
From left down to top right down:
Naam = Name
Adres= Address
Postcode= Zip code Plaats= Town
Telefoonnummer = Telephone number
emailadres= obivius email address
Imei nummer = Imei number
Gekocht = purchased by which shop
Aankoopdatum is = Purchase date
Then select the two option and push the yellow button with the text verstuur ;-)
Good luck
Hmm, so far a no go here...
Contacted them yesterday at 10 AM, was told I would be called back, however nothing yet today 3:30 PM (almost 30hrs later).
Called them today a couple of times, still a no go... everything from LG's end seems to be ok, they say, it is the 3rd party "pro assist" that seems to be messing up....
latest call, issue was escalated to LG's management, will get a callback today... let see....
(p.s. problem with the phone is the speaker, which seems to break down during a call with alot of noise)
ok well after 50 hours and several phone calls, i got a "new" phone. It has clearly been used before even the gmail account was still there [email protected]. reset it and will see if it is working better now... Still the call volume is not really good....
At least the speaker issue is not present on this one...
Naadi900 said:
Mine was replaced this morning as my touch buttons only responded above the icons, not on.
Called monday 10.30, received a call back from support on tuesday 10.35, had a new phone this morning (wednesday) 9.55 am. Not quite the 24 hours new phone, but i did get an appointment for a replacement in +-24hours.
Handed in my phone lose (no box/accessoires) and received one in a box, with charger/cable/headset.
Only thing I was worried about is that the plastic was taken off the backcover already (where is shows how to peel it of if i remember) and the battery was nearly charged, and placed inside the phone already. Doubting how new the 'new' phone was they promised haha.
To conclude it's a great service compared to sending it off for 2 weeks without replacement!
Click to expand...
Click to collapse
Hmmm Naad... think it was [email protected]... looks like i got your previous phone
Hmm and it still has your issue, not reacting to touch buttons on the buttons only above...
Arawac said:
ok well after 50 hours and several phone calls, i got a "new" phone. It has clearly been used before even the gmail account was still there [email protected]. reset it and will see if it is working better now... Still the call volume is not really good....
At least the speaker issue is not present on this one...
Click to expand...
Click to collapse
Arawac, oh man, I wish you weren't going through this silly phone exchange mess. Is there any way you could e-mail the previous owner & ask why he returned his phone? Therefore, when you contact LG again, use it as leverage now *knowing* you were sent a phone that perhaps wasn't fixed to begin with.
fen_nyc said:
Arawac, oh man, I wish you weren't going through this silly phone exchange mess. Is there any way you could e-mail the previous owner & ask why he returned his phone? Therefore, when you contact LG again, use it as leverage now *knowing* you were sent a phone that perhaps wasn't fixed to begin with.
Click to expand...
Click to collapse
Lol i think I know, and i told them as soon as I found out ! The phone still has the same issue as the previous owner and wasnt even wiped, in fact on the internal sd i can find whatsapp conversations !!!! (and readable)
So yes i do think this is a painfull issue, considering privacy regulations and the whole VIP service idea....
Offcourse I was send to call pro-assist by LG, who after trying to reach the right person told me I would be called back.... (offcourse it doesnt happen)...
What a painfull mess. I hope i never have to use the service...
Wow wtf. I sent you a private message. Yes was my phone. Yes my issues. Didn't hard reset because they picked it up when I was about to take a shower haha... I'm gonna call LG first thing in the morning and respond not well. Messed up this. Sorry you got a faulty phone.
Just one thing.. is your IMEI number by any chance 356***-**-006608-8 with serial number 102KPAE0***08?! I have the original box here... with that on there!
Sent from my LG-P990 using XDA App
Naadi900 said:
Wow wtf. I sent you a private message. Yes was my phone. Yes my issues. Didn't hard reset because they picked it up when I was about to take a shower haha... I'm gonna call LG first thing in the morning and respond not well. Messed up this. Sorry you got a faulty phone.
Just one thing.. is your IMEI number by any chance xxxxxxxxxxxxxx with serial number xxxxxxxxxxxxxx?! I have the original box here... with that on there!
Sent from my LG-P990 using XDA App
Click to expand...
Click to collapse
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxx
LOL yes , I knew it !!!
trust me wont mess around with your data ....
But is to crazy for words they just gave me the phone you handed in to them... rly it is an blamage... One thing needs to be clear it might not be LG directly responsible for this but that Pro-Assist that does this..... wonder what they do to new phones they get from LG ???
All in all quite amazing and good a forum like this exists and we are both on it
Guys,
Strip emails, serial numbers and IMEI's from your posts now! Seriously, never publish this stuff, it will get cloned like tomorrow...
To your VIP issue... well I'm here too and that's illegal here in NL!!!!!!!! Man, they should get caned and both of you can get € for this!
Escalate within LG (forget about the other company) and keep going until they give you something really cool (like a guaranteed free handset upgrade in 12 months!).
My google experience
I pre ordered the google nexus 7 on the day the went on sale. One week after they started shipping i sent google a email asking them when mine would ship. I was told within a week. Two weeks later i call them to see what is up. As at this point my account was charged for the device. They tell me shipping any day. Two days later i see on my wallet account as google nexus 16 gb ORDER CANCELED BY SELLER.
So i call google back and ask what is up. they said it was a computer issue. And that i would have to reorder. At this time they where backorderd for up to 4-6 weeks on the 8 gb . OUT OF STOCK ON 16. So i ordered the 8 gb version. After a week i received it. Two weeks later i start seeing lines on the screen when you hold it on the left side of the screen as well as the screen moving.
I CALL GOOGLE BACK . they tell me that I can send it back and DO A advance replacmeent exchange. I tell them im not having my money put on hold. I will send it back in a few weeks and just reorder another device when they receive it.
So i decided to just order the device and send this back into them when i receive the new device. .
Its now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN . SO not 30 minutes after usp drops the device off i call GOOGLE YET AGAIN. TO GET A RMA for the brand new replacement device. I GET THAT JUST FINE.Send google this device that i only had for 30 minutes in my posession. still at this time holding on the original device as its still working . you just cant push on the left side of screen. GOOGLE Recieved the device on the 5th of september. Since then i have had several phone calls and exchange of emails. Being told that the device i sent them back was the original device and they WOULD NOT ISSUE A REFUND OR REPLACE THE DEVICE. STATING THAT i would have to prove what device i sent in. They have it so i have no way of doing so . Other then they can see what device is being used and connected to my google wallet. They understand and can see this so im told. But still refuse to help me in any way. So now today on 9/27 I contact them for the last time and demand i get a RMA to send the original device back to them as proof that it was not the one they keep saying they have. SO NOW GOOGLE HAS ALL OF MY MONEY BOTH OF MY DEVICES . AND COULD CARE LESS ABOUT ME AS A CUSTOMER
I'm sorry about your adverse experience with Google CS, I truly am! But, maybe you should read the advice in your signature. I mean, you have told your story in pretty much every thread in the General/Question sections.
Hopefully everything will work out to your satisfaction. Good luck to you.
didnt i just see this thread in another part of the forum? OMG I SMELL SPAM!!!
I guess the premium you pay apple does give you something back... if you know what i mean
erica_renee said:
now the end of Aug the new device comes in the mail . It comes in with a CRACKED SCREEN
Click to expand...
Click to collapse
You've already made posts here saying that the screen on that particular nexus didn't come cracked, but it somehow ~crumbled~ under your thumb when you were using it. Remember ?
erica_renee said:
I had it in my hand about 30 minutes. checking it out letting google do its thing before unlocking it.No screen lift or movement at all on the left side.. so im thinking great.. So then im holding the tablet in my left hand with fingers behind the device thumb in the front right below the home key . I kinda grip Not pushing hard and the screen crumbles under mt thumb.. It looks as thou i thru a brick thru it ..
Click to expand...
Click to collapse
Also, do you see anyone else here typing in caps? .. don't you think there's a reason for that?
I think you mean Google could NOT care less about you. If they, as you say, could care less about you, then their disregard for you is yet to plunge to greater depths.
Erica I suggest you buy an Ipad next time.
Sent from my EVO using xda premium
This has nothing to do with the device breaking or working perfectly.. This is about there whole shopping refund situation..As far as those with the screen cracking . Google and asus knows this is a issue in certain situations. Asus sent me a email re-guarding the screen crack on my tablet and explained there was a metal shaving under the glass.
The issue is about them tying to say i sent them back the wrong tablet . a 8 gb version and trying to claim a refund on 16 gb version.. As far as spaming every post . this is the first time i posted about a refund issues. First time i posted about GOOGLE Outright telling me NO WE are not issuing a refund and we WILL NOT send you the device back or replace it...
I know this really does not belong on a development forum. But there are so many others as well that do not belong here.I can see how people who have had a perfect experience with google will just look over this thread or spam it as i see several have done. My whole experience with buying this device has been one hassle after another.Something you will not get from say Amazon.
Yes i created this thread to blow off some steam and also because i know Google is reading this Forum.
People have a right to know what Could happen to them... Thats all..
so i will say one more time . there is no issue with how the device was damaged . the issue is them claiming im trying to steal from them.
I do not think its google its the google Device store and there policy.There are many post all over about issues this is not the first...
shook187 said:
Erica I suggest you buy an Ipad next time.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
Why a ipad .. the issue is with the google play devices store . Not Android or google development . Sometimes its not what you buy something but where you buy it that can damage the experience.. Things will break issues will come up. Its how a company handles them that count.. Thanks for the advice thou.
dparrothead1 said:
I'm sorry about your adverse experience with Google CS, I truly am! But, maybe you should read the advice in your signature. I mean, you have told your story in pretty much every thread in the General/Question sections.
Hopefully everything will work out to your satisfaction. Good luck to you.
Click to expand...
Click to collapse
Thanks . yes i know we all get carried away over a issue we feel so strongly to make known . But this is not something i have been posting in every thread . On the threads of similar issues with Google Device Customers. People have a right to know. I had to send them back a Perfect working device to prove to them they did not have it. I think people have a right to know
Thanks again..
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app
mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
Click to expand...
Click to collapse
You should post your experience with Sony to their facebook pages.
Peeveli said:
You should post your experience with Sony to their facebook pages.
Click to expand...
Click to collapse
Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.
does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.
Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Click to expand...
Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.
mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
Click to expand...
Click to collapse
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Click to expand...
Click to collapse
i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.
same issue
MagNector X2
Issue solved by Nokia/Hmd together with Mediamarkt Sweden with above and beyond kind of service,
They handled the issue quick and effective without any pressure from social media or newspapers. Kept me up to date with any type of progress in the matter.
And even let me replace the phone with another brands phone due to certain reasons, they also provided for extra accessories to the replacement phone even though it was another brand as well as putting out extra credit at the store of my choice for future purchases.
So my hat comes of for them for the 11 star of 5 stars maximum service
got real issue on my phone night between 23/24 july wich resulted in me and my girl waking up and in less then 1 min the appartement was smokefilled and the phone was like a blowtorchand we managed to toss it from a 3 floor window onto the street wbelow.
we ggot lucky that we ive in a small 1 bedroom appartment with a working smoke alarm just few meters away in the same room .
the phone is now seng in to nokia/hmd EU service center for inspectionon what went wrongwith the device.
and even though this happend i cant wait to get a replacement/new nokia 7plus since i realy loved the model.
hope they find anything fast if there is something wrong with it since the model in my eyes still is a greatphone
Akibalo said:
got real issue on my phone night between 23/24 july wich resulted in me and my girl waking up and in less then 1 min the appartement was smokefilled and the phone was like a blowtorchand we managed to toss it from a 3 floor window onto the street wbelow.
we ggot lucky that we ive in a small 1 bedroom appartment with a working smoke alarm just few meters away in the same room .
the phone is now seng in to nokia/hmd EU service center for inspectionon what went wrongwith the device.
and even though this happend i cant wait to get a replacement/new nokia 7plus since i realy loved the model.
hope they find anything fast if there is something wrong with it since the model in my eyes still is a greatphone
Click to expand...
Click to collapse
OMG ??????? what Nokia said?
ExaHamza said:
OMG what Nokia said?
Click to expand...
Click to collapse
atm the phone is on the way to nokia/hmd main service in EU since they where extremly eager to check it out on what may have gone wrong and they helpedme to get a basic timeline by lots of questions so to see if there was any strange behaviour with the phone prior to the event
and as i understood this was basicaly a first for themwith this kind of event specially since it wasnt plugged in atm of the explosion . so i am waiting on reply from them for reciving and first checkup on the device.
Akibalo said:
atm the phone is on the way to nokia/hmd main service in EU since they where extremly eager to check it out on what may have gone wrong and they helpedme to get a basic timeline by lots of questions so to see if there was any strange behaviour with the phone prior to the event
and as i understood this was basicaly a first for themwith this kind of event specially since it wasnt plugged in atm of the explosion . so i am waiting on reply from them for reciving and first checkup on the device.
Click to expand...
Click to collapse
Oh yeah, didn't hear such a thing before. Please keep us updated. I'd like to know more about how they handle the issue and what information they provide about the root cause. Also, I'm glad they intervened and took notice of it without needing a special pressure from social media (which is the case for most brands).
Sent from my Nokia 8.1
Sorry to hear that.
I've never heard of HMD Nokia Android Phone explosion incident before - at least in China, only battery bulging incident on overused Nokia 6.1.
Please keep this topic updated, we want to know their attitude upon this issue.
still no news from nokia/hmd other then they are putting everything under a microscope to try and find anything that might have gone wrong.
So update on this issue.
So far they couldn’t find anything wrong in design of the phone and or battery so it looks like it was just one of them crazy bad luck happening.
They still haven’t completely checked everything as I understood but they felt satisfied to close the matter on mud end and do more testing without me having to wait for all answers.
And the solution on the matter for me as I got. New phone and accessories like SD cards, cases, Custom screen covers, wireless headphones as well as a bunch of extra store credit for future purchases.
However due to demands from girlfriend that the same model of phone was not allowed inside ever again if I wanted to sleep in the same bed/apartment ever again I had to pick another model.
However since they didn’t have any similar phone model.
They came up with the suggestion of me picking from any brand of phone even from their competitors. So now I have bramd of phone and really happy with the solution in the end..
So to all that might be worried about this repeating itself don’t be.
Also even hat it took some time I am extremely happy with the solution in this matter as well as they will update me with any future findings in this matter.
Best service i ever experienced in a cellphone warranty issue.
Nokia/hmd gets 11 out of 10 stars for their handeling of the service around this issue.
what phone do you have now?
good to see them being this nice. But i guess they have to because, well, your phone exploded
I took a samsung A40 instead due to the fact that it was good enough for my current needs but I do miss my Nokia. But as My girlfriend Put in her veto against the Nokia 7plus model I didn’t have much choice.
Nokia’s work in the matter is the best I ever encountered when it comes to Customer service and I feel they took it extremely serious to find a solution on the matter and as I understood it was just a one time happening.
But I am happy with the new phone since it is quick software and takes decent photos, but I am going to miss the Nokia.