Related
But after updating to 2.3 it has really screwed my phone up. I used the lg updater and did everything the legit way, the night they released it. Now my phone doesn't keep time, I'm lucky if my phone rings once out of every ten phone calls, and I don't get text messages until I turn my phone on and unlock the screen. I don't even get missed call alerts, just a voicemail alert some hours later. I rooted my phone back when I was on 2.2 using super one click I think. Could this be what is messing it up?
Sent from my LG-P925 using XDA
Not the root causing problem it is ghost calls and I have heard many developers say it is 2.3.5 issue and have heard LG will come out with a fix for it soon but knowing LG I wouldn't hold your breathe
Sent from my LG-P920 using XDA
I know I don't get the text message icon half the time on the notification bar.
Yes the update is to blame. I decided to drop the thrill and move on. Grabbed a htc vividly official ice update and it works great. The face recognition is nice..wont use my thrill as a phone any longer..
I am using Thrill Seeker 2.0, and I am not having any of these problems. I had to mess around with some things to free up resources since I have using the SPB Shell 3D Launcher, but after using the AutoKiller I'm all good.
Ghost calls are indeed a part of V20p (and all gingerbread updates for this phone as far as I can tell). Nothing to do with root. There's no way to know its happening unless the person who tried to call you chews your ear off later on about not answering your phone or calling back (my wife). Or when you recieve the voicemail to the call you never got.
Now if only the ghost calls would limit themselves to telemarketers...sigh
Seriously though, if the person calling doesn't make it known they tried to call you then you'll likely never know it even happened. This is something they need to fix ASAP and I would suggest flooding their emails and forums demanding a fix. I know I am.
Sent from my LG-P925 using XDA App
No ghost calls on Thrill Seeker 2.0 on my V20P thrill.
Did you verify APNs and try a factory reset? Whats your signal db look like?
I can confirm that while I have not experienced any ghost calls my phone's clock was 20 minutes behind today when I was in class. Thank goodness I didn't rely on that time when going to school today.
I called at&t today to see what they had to say. They told me that this is the first time he is hearing about this problem, and they want me to try a factory reset first. So I guess I will try that.
I get all my calls. And text
Sent from my LG-P925 using XDA
That's the thing about ghost calls, you really DONT know that you're not getting them.
For example, if somebody calls you and doesn't leave a voicemail, you will never know it even happened. To the person calling you the phone rings like normal and goes to voicemail just as it should. But on your end the call never makes it to your phone and you are oblivious to what's going on.
I didn't think it was happening to me either until somebody actually brought it to my attention they had just called me.
Sent from my LG-P925 using XDA
I started getting worried about the ghost calling issue and so I just got off the phone with AT&T. After explaining my problem the customer service person talked to their business center, tech services, and she even called LG for me. After everyone acknowledged the ghost calls as a problem but also had no solution for it... she eventually waved an upgrade fee, waved the phone fee, and is sending me a new, not refurbished, Samsung Galaxy SII for FREE... and I think I even get to keep my Thrill...
Goodluck trying to get that deal again... but I'm excited and can't wait to get my SGSII on Monday.
thrill_seeker said:
I started getting worried about the ghost calling issue and so I just got off the phone with AT&T. After explaining my problem the customer service person talked to their business center, tech services, and she even called LG for me. After everyone acknowledged the ghost calls as a problem but also had no solution for it... she eventually waved an upgrade fee, waved the phone fee, and is sending me a new, not refurbished, Samsung Galaxy SII for FREE... and I think I even get to keep my Thrill...
Goodluck trying to get that deal again... but I'm excited and can't wait to get my SGSII on Monday.
Click to expand...
Click to collapse
Couldn't hurt to try. A free phone would be nice!
Sent from my LG-P925 using XDA
How long have you had your Thrill 4G? What did you have to say exactly? I looked over the specs of the Samsung GALAXY S II. It looks pretty nice actually.
I have had my Thrill since January. I simply asked if there was some information about the ghost call issues that started happening after the recent Gingerbread update. I explained that I had done some research and found out that it was a problem for many people, not just my individual phone. I went into the baseband issue and demonstrated that I knew what I was talking about. She then contacted support, tech, and even LG. After 45 minutes everyone recognized that the Thrill has issues but there aren't any good solutions at the moment. LG claims that they have not had many complaints about the Gingerbread update yet, so we need to fill their inboxes/forums with complaints.
So this is actually my business line and I am on a small business plan with AT&T so I explained how ghost calls just aren't acceptable. She totally agreed with me (I'm telling you I got lucky to get this customer service person). She talked with her manager about giving me an early early upgrade exemption. He approved it. I think waffled on the price... so she offered it to me completely free of charge. BAM. At first she did offer it at the normal $99 upgrade cost plus $18 activation fee...
Has anyone else successfully swapped their phones?
I'm getting host calls and delayed texts no matter which gingerbread baseband I flash. If I could swap this for a galaxy SII, I would in a heartbeat.
Dang that's cool they hooked you up like that! I haven't had any problems at all on stock gingerbread or with roms. A GSII would be sweet but I love this phone and enjoy the 3d way more than I thought I would.
Sent from my LG-P925 using XD
I read on the SGSII forums that ATT has decided to discontinue the SGS i777 in favor of the skyrocket. The funny thing is most people say the i777 gets better benchmarks and is still a better phone but whatever. The great thing is I get to keep BOTH phones. I'm very new to deving but will try my hand at porting some SGSII Roms to our thrill when I get some time.
sent from my AOKP'd SGSII
WeWearFedoras said:
I read on the SGSII forums that ATT has decided to discontinue the SGS i777 in favor of the skyrocket. The funny thing is most people say the i777 gets better benchmarks and is still a better phone but whatever. The great thing is I get to keep BOTH phones. I'm very new to deving but will try my hand at porting some SGSII Roms to our thrill when I get some time.
sent from my AOKP'd SGSII
Click to expand...
Click to collapse
So now you won't be eligible for an upgrade for another two years?
Looks like they're just trying to clear out some inventory before the next wave of new phones hit.
Sent from my CM7 Thrill
Yep. But my contract only extended 2 months longer than it was already! Lol
sent from my AOKP'd SGSII
I called AT&T about having ghost calls on my phone. I was directed to tech assistance for them to troubleshoot the problem, they never found anything wrong on the network side. They are still "investigating". I was on the phone for a total of 4 hours in a 2 day time span. Never informed them of root or custom roms or anything modified (they never asked so why would i tell). I told them I have read about several other Thrill users complaining about this issue. They offered to warranty me with a refurbished device of the same make and model. I told them the problem is not just isolated to my device many other P925's have them and that I wanted s DIFFERENT phone. They refused to give me a different one. My phone is less than 3 months old. But this is bull **** because when i first called in, the first woman i spoke with named Yolanda said they could get me a different phone no problem! So long story shortened after speaking with management they told me to contact LG, i contacted LG and they told me to call AT&T!!!! This goes deeper but im sure you folks don't want my life story.
SMH!
LG or at&t doesn't feel the heat. I have created a thread. Let them feel our problem by clicking "me too" button to show them we all have the issue.
simply log in from Facebook or use you lg username password.
http://support.lgforum.com/lg/topic...etting_or_any_other_simple_methods_so_help_us
I wonder why and what causes it. From what I can see it Is only a minority issue. It seems like a lot of people do... especially when you do. But more then not are fine.
And so I have spoken it.. and so it shall be.
I don't know that I've had ghost calls ( no one has complained to me for not answering), but I have had a problem with my clock. I rely on my phone for my alarm and three times in the past couple weeks I woke at around 9 to find that my phone was stuck around 4 AM. After restarting the phone it shows the correct time and I get a bunch of messages and voicemails form the hours it was not responding. I'm gonna try my luck with at&t this week and will post back whatever info they give me (if any)
Sent from my LG-P925 using XDA
Never had that issue
And so I have spoken it.. and so it shall be.
That would be ghost calls I believe I have had a few ghost texts and calls
sent from my acidhazard thrill
kevhuff said:
I called AT&T about having ghost calls on my phone. I was directed to tech assistance for them to troubleshoot the problem, they never found anything wrong on the network side. They are still "investigating". I was on the phone for a total of 4 hours in a 2 day time span. Never informed them of root or custom roms or anything modified (they never asked so why would i tell). I told them I have read about several other Thrill users complaining about this issue. They offered to warranty me with a refurbished device of the same make and model. I told them the problem is not just isolated to my device many other P925's have them and that I wanted s DIFFERENT phone. They refused to give me a different one. My phone is less than 3 months old. But this is bull **** because when i first called in, the first woman i spoke with named Yolanda said they could get me a different phone no problem! So long story shortened after speaking with management they told me to contact LG, i contacted LG and they told me to call AT&T!!!! This goes deeper but im sure you folks don't want my life story.
SMH!
Click to expand...
Click to collapse
This exact scenario happened to me about a couple weeks ago. I was told the exact same thing. I even told them I was going to switch providers but they don't care about just one person. Their customer service has been horrible since I have been with them and that is over 7 years. I am going to go into an ATT store and see what they have to say about themselves in person rather than talking to some clown that makes minimum wage.
I just wanted to share my full story of how I ended up with a "working" nexus 4 months after ordering one.
Anyone from the official shipping thread will recognize the first part of my story.
I was one of the unlucky stiffs that ordered on release day and had to wait 3 weeks for the phone. My Order went through at 2pm that afternoon and I was backordered until the end of November. When I finally got the Nexus it had a faulty radio so after a week of troubleshooting I requested a replacement. I kept on Google about the replacement, emailing and calling every few days for status updates. I was told it would be delivered within the week and not to worry. Then one dark December evening...(Dec 14th) i received an email telling me i would have a 3-4 week wait because the RMA stock was backordered as well. Now I've learned my lesson from reading on XDA; that may not be the case for all, but apparently it was for me. Keep in mind they put a hold on my account for the price of the phone when I first ordered the replacement and took over a week to drop off. The phone was great for the week I had it before I realized it couldn't switch between towers and I was missing calls etc, but i just dont really want it that bad anymore. Not enough to go without a phone for another 3-4 weeks and let google hold another 350. I cancelled the RMA and requested a refund. They say i should have it 14 days after they receive my device. A hold for the price of the device was put on my account again after a few days because apparently they didn't actually cancel the RMA. I called for more information and was told it was a mistake. Not because they didn't cancel the RMA, but because a device wasn't sent to me. I would still be on the backorder list if I hadn't cancelled. I fussed the phone zombie out and told then to cancel everything. I waited on the phone for a supervisor and confirmation of my cancellation. Fuming, I posted the device on craigslist and sold it to someone willing to deal with an LG replacement. I went out and purchased a Lumia 920, partially to spite google (....a moot gesture im afraid since i love my nexus 7 and im not getting rid of it), partially because after using a vanilla jelly bean device nothing else running android measures up IMO, and mostly out of curiosity. Ive had issues with my google account for years that google cant fix, like a useless calendar because of endlessly multiplying events. This allowed me to set up a new outlook calendar. So far im very happy with my Lumia, and even though it doesnt have nearly the developer support, app selection or following as android, i think i will have it for a while. I mean hey, I've always got my nexus 7.
30 days after purchasing the Lumia I began to realize....its not enough. Yea it looks cool and can do the basics but its just not an android. I can't tweak it with tasker and I can't even use custom notification tones. I check out craigslist just to see what I could get for it and see that its still going for full price. I post it and take a look at my monthly statement. BLAM. A refund for my nexus 4 slaps me in the face. Turns out Google goofed and gave me a refund. Being the honorable man that I am, I called them. I know I know. Dumb move. I begin and email chain with a CSR that is utterly confused as to why I was refunded. I stop hearing from him and two days later have a missed call from a debt collections agency. I freak and call them back, but no one answers or gets back to me. I email the csr and the jerk tells me I shouldn't have received the refund and I will have to deal with the debt collections agency. After sending an email full of words I probably should use here like "you" and "f*ckhead" I research debt collections agencies and realize this doesn't add up. Why can't I reach them and why weren't they specific in the message they left. I begin to think that maybe it was a phishing call conveniently timed and it has nothing to do with Google. I call them back and hold for a "supervisor" and confirm, no they don't send people to collections, the asshole from the emails was probably new" and to enjoy the money, merry Christmas.
All of the hate drained out of me, I check my craigslist emails, and get rid of the lumia the same day. I planned on getting an S3 since the nexus aka white unicorn is impossible to get, but I see an ad selling one for 400 bucks. I pounce like a starving black panther and snatch that bad boy up.
Now I'm rocking a nexus 4. I do love it, although I have a slight data drop issue. Its better than then first one though since I don't need to reboot then phone to restore data. I will work on it a bit more before sending to LG.
that's my story. I hope that's the end of the Nexus drama for me
Sent from my Nexus 4 using Tapatalk 2
Wow that's a big story ..happy endings :thumbup:
Sent from my Nexus 4 using xda premium
Looks like your voice dictation is working well.
KJ
Some of that info is very interesting.
I can't believe you typed that entire thing from your phone! Must've taken 45min!
---------- Post added at 05:47 PM ---------- Previous post was at 05:47 PM ----------
Noncon said:
Looks like your voice dictation is working well.
KJ
Click to expand...
Click to collapse
Or that too
Yea the first half was copied from my previous post in the official shipment thread. The rest was key monk two finger swyping.
Sent from my Nexus 4 using Tapatalk 2
Too make a long story short... welcome back!
WOOT WOOT!!! :thumbup::thumbup::thumbup:
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
---------- Post added at 07:38 PM ---------- Previous post was at 07:38 PM ----------
galaxys said:
Too make a long story short... welcome back!
Click to expand...
Click to collapse
Best post all day. I like what u did there
Sent from my Nexus 4 using Xparent Blue Tapatalk 2
Dang ....welcome back
Sent from my Nexus 4 using Tapatalk 2
Where's the TLDR version?
Good to be back!
Sent from my Nexus 4 using Tapatalk 2
Hey OP. I just got my RMA and after using it for a day I've noticed problems with the radio. I keep getting disconnected all the time from the mobile network and it won't work again until I restart the phone. Also if I upload on the mobile network it becomes so unstable that it disconnects and reconnects a few times before it just stops working again.
Now this is a huge issue for me as it's a phone and it can't connect to the mobile network properly. So I reflashed the radio and shut down my device for a few minutes. Nothing changed and it's still unstable. Could this issue "go away" or am I faced with ordering and waiting for another Nexus? The issue I am having is real right? I am just in total disbelief that LG messed it up two times in a row.
Wifi works fine though. It's just the radio is so unstable even after reflashing it with the stock radio. (checked MD5 hash too!)
BUT there is one thing I did that could possibly be the reason I am having these problems so I need somebody that is an even better expert to double check if a nandroid restore from another Nexus 4 can cause this problem. I didn't want to have the hassle of moving everything so I just restored the nandroid backup from my first Nexus 4. It works fine and nothing is corrupt (again I checked the md5 hash!) but the radio just seems to fail A LOT.
So do I RMA. Yes or no? I am saying yes but I'd just like to see if there is a chance I am the one to blame because it's a hassle to go through this.
mines a rev 10 and ive never had an issue with data or disconnecting, but im running a custom rom and kernel. just a side note, random data and signal drop issues are almost always software related, so an update COULD fix it, or maybe a custom kernel
So right now I'm following this topic... http://forum.xda-developers.com/showthread.php?t=2084706
My first device disconnected anytime it seemed to switch towers. It only happened when I moved maybe 100 feet or more. And it didn't reconnect until a reboot. I tried flashing different ROMs and kernels and switching the sim but nothing fixed the issue. If I were you I would try stock with no restore just to cross it off the list, but it sounds like you should RMA it. My second device disconnects and reconnects every now and then, but its seemed to improve after flashing cm10.
Sent from my Nexus 7 using Tapatalk HD
Greetings all. Im here trying to help out a friend.
He and his gf have had iPhone's for quite some time. They just recently both upgraded to the S5. Ive never had an iPhone, currently on a Note 3 and on Verizon so I couldn't really help them hence I am here.
Anyway they're having some serious problems sending and receiving group messages. Specifically from their S5 to other iPhone's. They either don't even get responses or get responses individually as apposed to in the group thread. On top of that they're constantly being prompted to download messages as if they were mms. I've also sent him a picture and they only get any error message stating it could not be downloaded. They're both completely stock, phones are 2 days old.
Any help would be appreciated. Just checking here in case anyone else is seeing or have heard of these issues. Thanks again.
Sent from my SM-N900V using Tapatalk
From what I understand, it is because of their prev iphones (if that makes sense). With the Iphones, msgs were being sent through there servers first, then out again. I have a bud on my hockey team, that he recently had an iphone and switch the S5, and had the same problem. I cant recall what he has done since then to fix the issue.You may get a better answer on her before I could ask him to see what he has done.
gerg004 said:
Greetings all. Im here trying to help out a friend.
He and his gf have had iPhone's for quite some time. They just recently both upgraded to the S5. Ive never had an iPhone, currently on a Note 3 and on Verizon so I couldn't really help them hence I am here.
Anyway they're having some serious problems sending and receiving group messages. Specifically from their S5 to other iPhone's. They either don't even get responses or get responses individually as apposed to in the group thread. On top of that they're constantly being prompted to download messages as if they were mms. I've also sent him a picture and they only get any error message stating it could not be downloaded. They're both completely stock, phones are 2 days old.
Any help would be appreciated. Just checking here in case anyone else is seeing or have heard of these issues. Thanks again.
Sent from my SM-N900V using Tapatalk
Click to expand...
Click to collapse
If they did not changethey numbers, they have to unregister they iPhones from iTunes account. They messages trying to send and receive thru iMessage that why they have problems.
Swiping from dark side of Galaxy S5.
agreed, part of the problem is a known issue with the iMessage service not "letting go" of numbers that are no-longer iPhones, sounds like deregistration via iTunes may help.
I had previously disabled use of iMessage completely on my account before I left the iPhone behind so I didn't have the problem (unreliable data service in my area for my iPhone so actual SMS was better, waaaay better).
I've also seen issues sending MMS to friends from my S5 ... and my wife, who has an HTC One M7 ... and the upshot was that the pictures I was sending were too big for the target handset to be able to get. I had to reduce the size of the image I was sending to make it go through w/o issue.
If most of a person's pictures are shared online I'd advocate setting the default camera resolution appropriately, instead of the default full-megapixel-glory, in order to have the least issues.
Yeah just call Apple customer support and have them deauthorize your Apple ID from iMessage. I had to do the same thing before. Had an M8, went back to iPhone 5S, then, I knew I was swapping for an S5 in like a day, so the day before turned off iMessage in settings, and then called Apple to deactivate. Since they've already switched, once they deactivate it'll take about 8-12 hrs(they'll tell you 24-48, but it never takes that long) and stuff will start flowing again
Sent from my SAMSUNG-SM-G900A using XDA Free mobile app
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I'm within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
mohlsen8 said:
Hi all,
I imported a Z3 Compact from Handtec and received around 10/3 or so - so about 3 weeks ago. I noticed over the weekend that the magnetic charger wasn't charging my phone, and then after looking at it and playing with it a little bit, the magnetic charger was lifting a the charging section "module" out of the phone... and then it came out entirely. Looks like it's just glued in. I looked around and it looks like this is a semi-rare issue (as I had to look on z2 forums etc) and so probably a manufacturing thing. I contacted Handtec and they accepted a return, but with return type "repair". At this point I'd rather get a refund and order from Sony USA if I still intend to keep this phone. I saw the one page on returns on their website and it's pretty vague and mentions 14 days, but then after some googling I came across their terms and conditions that state that i have 30 days to return for a refund - can anyone with experience here confirm what's real here? I want to push the issue if I"m within my rights.
Thanks.
edit: i think i'm wrong - it looks like it's just 14 days. i guess i'll post a response if anything else changes here.
Click to expand...
Click to collapse
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
phositadc said:
Sucks and is weird. Keep us posted. Contact Sony U.S. too and see if they will help....
Sent from my D5803
Click to expand...
Click to collapse
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
mohlsen8 said:
I'm glad you mentioned trying Sony USA. Based on what I read, I thought they were just telling people who imported to go take a hike, so I wasn't even going to go there, but I just got off the phone with them and they gave me no issue whatsoever giving me an RMA. 14 business day turnaround time.. average time.. but whatever. It's better all around than dealing with shipping back to Handtec and having them ship to Sony.
Click to expand...
Click to collapse
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
phositadc said:
Awesome good to know. I've seen 3 reports (including you) if people trying to get support from Sony U.S.A., and now 2 were successful.
Sent from my D5803
Click to expand...
Click to collapse
I never received my RMA info from Sony so I had to go into another chat with a rep. This one was a little more interested in location information. Sounds like everything is ok still but he added the below. Got the RMA email while on the phone with him.
"
Me: Ok. Then everything is set and I just follow those instructions? I think I just received the email
Agent: Yes, that is correct sir, don't you worry, but I need to clarify that since your phone is from UK, the service center does not have a time frame to return it back from repair becuase they could be requesting parts to the original market that the phone was made for
Me: Ok. Would it be much longer than a usual time frame?
Agent: Yes, that is correct, the regular time frame would be 14 business days but in this case it will be longer than that, we cannot specify how long
"
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
mohlsen8 said:
in case anyone cares, sony received phone on 10/30, logged it 10/31 (this is their "received" date), and shipped it back out to me on 11/04. looks pretty good now, so we'll see. there was zero communication throughout this. it would've been nice to know they received the phone, and also that they shipped it back - it sat with UPS for 2 extra days because they couldn't deliver and i didn't see the door tag. so i'd recommend anyone in my situation to follow-up with them frequently.
Click to expand...
Click to collapse
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Either use Twitter or carpet bomb them via email
Sent from my D5803 using XDA Free mobile app
mohlsen8 said:
And the waiting continues. I sent it in with a SIM tray, and it was returned without one, making it unusable as a phone. Had to contact them, setup another RMA, was given another 14 business day turnaround time, all for them to send me the little black piece of plastic they removed when I sent my phone to them. This is all unbelievable. I've owned the phone for all of 4-5 weeks.
Click to expand...
Click to collapse
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
mohlsen8 said:
still ongoing. they stopped responding to my emails for the last 3 or 4 days. finally i got into a chat with them and really gave them an earful about how this should've been a simple, quick thing. the guy followed up with me after the chat and let me know that he received a tracking number that shows it was delivered already the night before. again, no communication there.
then i get the package, open it up and it's a Micro SIM tray.... not Nano SIM. you think they would know this. now I'm back to waiting for them to respond to me. this is a f*cking sh*tshow at this point.
Click to expand...
Click to collapse
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
tudork said:
Oh my god, are you ****ing kidding?
Sent from my D5803 using XDA Free mobile app
Click to expand...
Click to collapse
Nope. Figured I'd check in and update this again. It's been 43 days since I sent my phone in. About 30-35 days of looking at it as a paperweight on my desk. I spent a few weeks emailing and calling a few times a day. I was promised that a manager would call me back multiple times, but no one ever did. One day in the last week of November, I called at 9am, was promised a manager would call me back. No one did. Called at 2pm, the person on the phone set up a time for a manger to call me back - at 3. No one called. Called back at 4pm, and had someone say they were personally taking ownership of my case and convince me that they were going to do everything they could to help me, even gave me their name. Not like it helped when I emailed or called after that. I've been tweeting to Sony Support and Sony Xperia and they took my info but that was it really. Late last week a guy named Josh from Consumer Relations called me and said he was following up on a phone survey I took after one of my calls.. basically where I trashed Sony and their customer service and begged someone to call me. He told me he was having a SIM Tray overnighted to me. And he did... and actually, there were two UPS packages sent again (first time there were two of the same sent as well for some weird reason). Awesome... until I opened the packages and found Micro SIM Trays again. Even explaining this to him and how I needed Nano didn't get me anywhere. I don't have a direct number to this guy, the only number connects to a voicemail system where you leave a message, but anyway I called from the UPS parking lot and left a message and haven't heard from him yet. That was yesterday morning. I've received 4 Micro SIM Trays and have been blown off and ignored for going on 2 months soon. Now I guess I'm doing what I should've done a month ago - buy from China on Ebay.
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
mohlsen8 said:
F*ck you Sony. You f*cking suck, hard. And lost a customer. I hope my post helps someone else not deal with this complete bullsh*t. It gets tossed around a lot, but seriously, this is by far the worst customer service I've ever experienced. By far.
Click to expand...
Click to collapse
You should post your experience with Sony to their facebook pages.
Peeveli said:
You should post your experience with Sony to their facebook pages.
Click to expand...
Click to collapse
Maybe, as yet another last ditch effort. They don't allow wall posts to be public, so who knows if they read them at all.
Edit: Yes, they are public. Nice. G+ is a nice public place too.
does anyone know of any sony email addresses i could use? i looked around, but they do as good a job hiding that stuff as they have for customer service for me. i sent a detailed account of my experience to [email protected] as well as posting on Sony Xperia's facebook page. i wish i had more email addresses to bombard.
Just keep it up, you will soon be able to open up a store selling micro sim trays. This is freaking unbelievable.
Sent from my D5803 using XDA Free mobile app
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Alex2x3 said:
Wow, I am actually having the EXACT same problem.
Also preordered from Handtec, and was using a Magector adaptor from Amazon, and noticed that it stopped working some nights and that it was coming out.
I am so happy that Sony USA helped you, I was worried I was out of luck unless I was willing to send it back to the UK.
Gonna call them today and see if I can get mine fixed too!
Do you know if they sent you a different phone back or the same one?
Edit: Didn't see all the problems you were having with the sim car tray though.
Going to keep it when I send it back...
Click to expand...
Click to collapse
Yeah I had the same problem - the magnector adapter on amazon pulled the charging port out of my phone after 3 weeks of use. Definitely keep your SIM Tray!
My issue is actually resolved now as of today, 45 days into this mess. The Consumer Relations guy Josh eventually called me back around 3:30pm yesterday and said he was out of the office until then, and that he was going to call the service center because it seemed like they had a part number wrong - he was looking it up while on the phone with me and they had the part listed for all of the z models. Who knows if that's real because when he called back with the tracking number for a new overnight delivery, I could see the info had been sent to Fedex at 11:49am. So who knows. Especially because yesterday morning I typed up a huge detailed account of every interaction I've had with Sony since October and posted it on Facebook, G+, their consumer relations site, and the one email I found.
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
In case you or someone else who is reading this could use it, here's all the other means of contacts I found:
[email protected]
-It doesn't look like they respond (or even check? I don't know). A lot of others saying the same thing, even though they're directed to email them at the forum site below.
http://community.sony.com/t5/Customer-Relations/bd-p/customer-relations
-This looks kind of helpful.. they at least have mods who seem to be responding and putting people in touch with people who can help them. Also great for a fun read on just how god awful their customer service really is.
Sony Xperia Customer Relations (866) 737-3366
-This dumps you into a generic voicemail. My guy's name was Josh, so I'd just say this message is for him, etc. This was how I was finally able to get this resolved.
mohlsen8 said:
Y
Anyway, I got the correct SIM tray this morning, so I'm just glad this is finally resolved. If it weren't for the SIM tray sh*tshow, I would've said this was great customer service. Phone was back in my hands in like a week and a half. And even after that, they sent me that first Micro SIM tray in like 4 or 5 days. But after that they were completely incompetent. F*ck you Sony.
To answer your questions, yes I got the same phone back. I had a tempered glass screen protector on it and it came back with it... but looks like it got some pretty hard pressure on the one corner because it's noticeably... different. Hard to describe. Like oily, if you press down hard on it you can see the impression.. it has a permanent impression across the triangular corner. Also I took a picture of the About Phone screen/IMEI before sending in to confirm.
.
Click to expand...
Click to collapse
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Alex2x3 said:
God damn, really seems like their customer service is ****ed.
Kinda scaring me from even dealing with them...
Do you think our magnetic ports were defective, as in are you going to keep using the magnetic charger?
I love the feature but don't want to **** up my port every month...
Did you call that number and leave a voice mail from the start, or should I start with their customer service number first?
Click to expand...
Click to collapse
i'd probably go through official channels first. they seemed helpful enough when the problem was easy for them to tackle. not sure the people at the number would appreciate a cold call right away either. but hey, F 'em after my experience. that's why i posted it. most everyone I talked to at normal customer service was always nice. they just either lie, have too much on their plate, or both. josh at that number was nice and seemed to be pretty genuine and interested in getting my issue resolved.
i'm going to keep using the magnetic charger. i dunno, this is part of the reason i got the phone. i would've preferred qi, but this is a runner-up for me. no way am i taking off the port covers every day, they'll never last doing that. at least i don't think, never had a phone like this before.
but something to probably keep in mind is that the phone wasn't designed to be use with these third party chargers (so leave that out if sony asks, hah). the only magnetic charging things sony makes are the docks, i believe. there's no pulling and twisting with the magnets that i know i was doing before this happened. heck, i was using my phone here and there while it was charging.. moving it around like that had to put some pressure on it. i just never thought the thing would pop out like it did. i'm going to at least be more careful to not bother it while it's attached now.
good luck & god speed.
same issue
MagNector X2