The Samsung website is remarkably difficult to decipher when it comes to this. I am fine with mailing my phone somewhere and waiting for a repair, and fine with being billed for the repair -- the USB port broke because I dropped it one too many times with the cable connected -- but I can't figure out who is supposed to take my money and fix the thing! Help?
there are these parts on ebay and other sites. and lots of tutorials on how to change it.
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nokiamodeln91 said:
there are these parts on ebay and other sites. and lots of tutorials on how to change it.
Sent from my GT-N7000 using xda premium
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Wow. This never even occurred to me; I never imagined it would be user-replaceable. I guess this must be a fairly common problem.
eBay seems to have them only arrive in a month, Amazon doesn't seem to have them at all. Is there anyone who can deliver this week that you know of? I really don't know where to look for this kind of thing.
I'm sorry I am in a different continent and here in know local phone repair shops who can get it soon for me. Try them in ur area
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Related
My captivate appears to have a dead USB port. No connection, no charging. No warranty either.
I have disassembled and cleaned it as best I could.
Tried multiple USB cables, both to PCs and chargers.
Did a factory reset.
Otherwise phone is 100% functional.
Any other ideas?
Can anyone recommend a reputable repair service?
Should I just buy one with a busted screen and frankenstien one between the two?
Take it back, its under warranty.
How is it under warranty. If he posted that its not.
boborone said:
Take it back, its under warranty.
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bulletproof1013 said:
How is it under warranty. If he posted that its not.
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It has a year warranty. Hasn't been a yr.
I don't see where he said he has had it under a year.?or has the phone been out less than a year. I'm lost....
mlewis26201 said:
My captivate appears to have a dead USB port. No connection, no charging. No warranty either.
I have disassembled and cleaned it as best I could.
Tried multiple USB cables, both to PCs and chargers.
Did a factory reset.
Otherwise phone is 100% functional.
Any other ideas?
Can anyone recommend a reputable repair service?
Should I just buy one with a busted screen and frankenstien one between the two?
Click to expand...
Click to collapse
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I guess it came out like August? Then it would be less than a year. Right on
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Well, it may be by time, but I bought it off e-bay. Will ATT still honor the warranty? Hasn't been wet.
If not. Samsung will.
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Here is the whole story....
My phone is on a LARGE corporate account. We get a Windows Mobile phone with it. I wanted something else, so I bought the Samsung off E-bay last fall and put my SIM card in it.
It is an ATT branded phone. What are the chances they would warranty it if I just walked in and told them that my USB port was dead?
Just called att, and they are replacing it. Just need to get the billing address for my account. I guess I just assumed they would not warranty it. Kudos to them.
Sent from my SAMSUNG-SGH-I897 using XDA App
Just flash to stock. Send it in. We can help with any software problems, but everybody's phone is covered for hardware.
Oh, good point. It's rooted and Froyo....
Ok, so a quick look around didn't reveal a way to go back to stock without USB. Any ideas or pointers?
Ooh good point. I've seen people ask about a flashable stock but don't recall seeing one. Maybe change the title of this thread and update op with question. I can see it being ok to send in with custom rom and not being ok. If all else fails, flash a version of cog and delete super user and all other apps that he includes that need root. Then copy over a stock boot and shutdown animation.
I think I am just going to do a master reset and send it back. We have thousands of ATT phones on our account and I don't think they will care.
Replacement phone will be here Wed.
HUGE thanks to everyone who encouraged me and pointed out the foolishness in not trying to warranty it. If not for that, I would have just dealt with it.
I bought nexus s from craigslist and got ripped off... Someone sold me a phone without back battery cover. It came with a case and seller was in a hurry so I bought it by inspecting the software.
Can some one help me in buying a cheap case? Nfc is not a problem for me... I just want a 10-15 bucks battery cover...
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ceo.mtcl said:
I bought nexus s from craigslist and got ripped off... Someone sold me a phone without back battery cover. It came with a case and seller was in a hurry so I bought it by inspecting the software.
Can some one help me in buying a cheap case? Nfc is not a problem for me... I just want a 10-15 bucks battery cover...
Sent from my MB860 using XDA Premium App
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Click to collapse
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
lol he probably wasnt actually he in a hurry. it missing the back cover leads me to believe that he probably stole it off a display.
mbh87 said:
lol he probably wasnt actually he in a hurry. it missing the back cover leads me to believe that he probably stole it off a display.
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Click to collapse
Ohh, then if I call samsung will it get me into trouble?
Sent from my MB860 using XDA Premium App
Return to stock for warranty...
malikadnanm said:
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
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Click to collapse
Thanks man! you saved my life. Just called samsung support and had them send me the back cover for $16.23 with free 5-7 days shipping.
I also asked for the warranty on the product and they said that it was till March 2012. I also noticed that the screen has permanent impression of the virtual keyboard on it. First i thought that restoring to factoring settings will fix it but no... I still have the virtual keyboard impressions on the screen. I think it is the problem with the digitizer. They said that they will replace it for free. Now I am gonna have a cool phone once it comes back from Samsung.
Thanks a ton for showing me the way.
Anyhow, one more question, My phone is rooted and is running a custom rom on it, is it still under warranty? I am sure there should be a way to unlock the bootloader and return back to stock ROM, can you show me a thread please... I am gonna search also but I want to make sure I am doing it right before i do it... so that they don't deny me the warranty...
Thanks,
Edit/update: searched and found everything. Returned back to stock. It's so simple with nexus s! Thanks everyone who helped me
malikadnanm said:
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
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Click to collapse
What number and department did you call? Thanks!!
johnkim0011 said:
What number and department did you call? Thanks!!
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Go to samsungs nexus s website, the number will be listed where it says support. You just talk to a rep who will handle everything.
Sent from my Nexus S using XDA App
Just google samsung support phone number. It will help if you register your phone on their website before calling because that will save you some time.
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did any one find a way to get white cover?
bobbych said:
did any one find a way to get white cover?
Click to expand...
Click to collapse
Nope
Sent from my MB860 using XDA Premium App
anyone out there know a place or website where i can get a new charging port flex cable that will actually work with out problems.
my original one didnt charge right unless i bent it backwards a little
i bought 3 off ebay and had problems with each
1st one off ebay had no sound
2nd one had no service
3rd one didnt charge at all.
the original one was a REV 1.0 connector and so were the others, so if anyone knows where to get one that will work with no problems let me know
THANK YOU
Where are you based?
Sent from my GT-N7000 using xda premium
SpyderTracks said:
Where are you based?
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Don't know about OP, but I'm in the US, having the same issue. Went through 2 orders of 2 cables each from tmart, and sound doesn't work on any of them. I get a click when sound should start playing & nothing else.
I don't care to deal with ebay, due to shady sellers, limited return policy & price gouging ($36 for a flex cable? really?)
In UK, easiest place is amazon
http://www.amazon.co.uk/gp/aw/d/B0018BKDG6/ref=mp_s_a_1?pi=SL75&qid=1351286869&sr=8-1
Search for samsung data cable.
Sent from my GT-N7000 using xda premium
SpyderTracks said:
In UK, easiest place is amazon
http://www.amazon.co.uk/gp/aw/d/B0018BKDG6/ref=mp_s_a_1?pi=SL75&qid=1351286869&sr=8-1
Search for samsung data cable.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
That looks like a USB cable. Pretty sure OP is referring to a flex cable, which is also what I need. Looks like this.
Ok so my usb port broke off so I was using a razr well my daughter broke that by throwing it... so with no phone I grabbed my D4 I pulled the battery charged it to like 3% put the battery back in and powered it up... I made a Frankenstein cable that will charge it via the inductive charging pins... came back a few hours later to see it was charged... so there's the back story... now my issue it will not recognize the sim card says no service no sim card... so I switch back to stock (i was on avatar) same on stock no service no sim... but the stock reboots like every 2-20 mins never the same time frame... avatar it'll go all day with out a reboot... I get my new phone in 2 days but I go back to work tomorrow and need a phone... I have fr the stock ROM, put the sim in a different phone it does work... Put a different sim in mine it did not.... On avatar I Swapped sims, fr full wipe and reflash ROM fixed permissions... I am really at a lose here... I thank you kindly for any in put..
About phone
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I figured it out there is black screws and gold one...I guess the first time I took it apart I got it Twiztid... which it doesn't matter now... phones here... anyone need a screen
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dbreezy187 said:
I figured it out there is black screws and gold one...I guess the first time I took it apart I got it Twiztid... which it doesn't matter now... phones here... anyone need a screen
Sent from my XT907 using xda app-developers app
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you're asking if anybody wants to buy your old one?
je2854 said:
you're asking if anybody wants to buy your old one?
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Click to collapse
If one needs it... pay the shipping maybe throw me a few bucks not trying to sell anything just help someone out... I know what its like had a dead RAZR and could not find a digitizer anywhere...
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dbreezy187 said:
If one needs it... pay the shipping maybe throw me a few bucks not trying to sell anything just help someone out... I know what its like had a dead RAZR and could not find a digitizer anywhere...
Sent from my XT907 using xda app-developers app
Click to expand...
Click to collapse
You might want to send myfishbear a PM. I know he mentioned on another forum he is looking for another D4 to dev on since he gave his to a friend.
kwyrt said:
You might want to send myfishbear a PM. I know he mentioned on another forum he is looking for another D4 to dev on since he gave his to a friend.
Click to expand...
Click to collapse
Will do... but the logic board does not have a USB port attached ...
Sent from my XT907 using xda app-developers app
Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
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If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
Sent from my HTCONE using xda app-developers app
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Click to collapse
It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
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Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
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Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
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