Home and back button response trouble due to screen protectors - One (M7) Q&A, Help & Troubleshooting

I have a Ghost Armor screen protector and my home and back buttons do bot always respond. Thus is my first android phone so I am not sure if this is normal. Has anyone had the same trouble but have it fixed if they removed the screen protector.

giper54 said:
I have a Ghost Armor screen protector and my home and back buttons do bot always respond. Thus is my first android phone so I am not sure if this is normal. Has anyone had the same trouble but have it fixed if they removed the screen protector.
Click to expand...
Click to collapse
on ebay they do ones that just cover the screen and not buttons thats what i use

Try this,
settings > language & keyboard > htc sense input > advanced > calibration tool
see if that will make the response better.

I had this trouble but the new update fixed the response for me
Sent from my HTC One using xda app-developers app

giper54 said:
I have a Ghost Armor screen protector and my home and back buttons do bot always respond. Thus is my first android phone so I am not sure if this is normal. Has anyone had the same trouble but have it fixed if they removed the screen protector.
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Click to collapse
Are you on latest firmware?
Sent from my HTC One using xda premium

jadaress1 said:
Are you on latest firmware?
Sent from my HTC One using xda premium
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Click to collapse
My software number is 1.26.502.10. Is that the most current?

giper54 said:
My software number is 1.26.502.10. Is that the most current?
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Click to collapse
No
Sent from my SAMSUNG-SGH-I747

phositadc said:
No
Sent from my SAMSUNG-SGH-I747
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Click to collapse
I am on ATT and i have checked ATT software hosts and HTCs update but it data my software is current. Amy suggestions to update?

I use trickdroid. Is there a solution?
The home and back button are not good.
Danny Schaukens Service 》》》 http://www.ds-service.be

I'm on the sprint version (not updated yet) and I was having the same issues with response - I'm using a screen protector. It could be just placebo, but when I use power saver or if I turn the vibration on the buttons off, they seem to always work. I've been testing it for the last fifteen minutes without a mispress.
Maybe the rest of you could try it and see as well?

giper54 said:
I am on ATT and i have checked ATT software hosts and HTCs update but it data my software is current. Amy suggestions to update?
Click to expand...
Click to collapse
That's the most current available on AT&T. To get the actual most current you'd have to root and install custom ROM on 1.29....13
Sent from my HTC One

I just put on my otterbox screen protector and now I am having troubles with the capacitive buttons. No issues prior to the screen going on.
I'll have to try out the SPGs, I haven't had a problem with them back with my last cell.

I have a Rogers SIM card. What version is Roges on? If it is higher, will the Rogers SIM card update my software?

I think skin oils are causing a drop in capacitive button response. Wipe the button area clean with a sleeve and it should start working again.
Sent from my HTC One using xda app-developers app

To me it happens mostly with the back button. Drives me crazy in tapatalk. I'm not buying the screen protector as the issue. I had the issue before and after putting one on.
Sent from my HTC One using Tapatalk 2

nhutpham said:
I'm on the sprint version (not updated yet) and I was having the same issues with response - I'm using a screen protector. It could be just placebo, but when I use power saver or if I turn the vibration on the buttons off, they seem to always work. I've been testing it for the last fifteen minutes without a mispress.
Maybe the rest of you could try it and see as well?
Click to expand...
Click to collapse
As soon as I disabled vibration, the back button started working ALL THE TIME for me.
I am on 1.29. 661.5
Thank you for this finding.
If you don't mind I am going to spread the news, worth knowing it.
Sent from my HTC One using xda app-developers app

I've used it like this for quite a bit longer...and while it's a great temporary solution it's not fool proof.
In my experience the buttons need to be "reset" every once in a while...power switch, long press, vibration switched.
But I do think taking off the vibration helps the buttons to not mess up as often. I recommend people to try it for sure.

nhutpham said:
I've used it like this for quite a bit longer...and while it's a great temporary solution it's not fool proof.
In my experience the buttons need to be "reset" every once in a while...power switch, long press, vibration switched.
But I do think taking off the vibration helps the buttons to not mess up as often. I recommend people to try it for sure.
Click to expand...
Click to collapse
I can't believe how responsive the back button is now. Where before only registered every other touch, now it gets them all!
Sent from my HTC One using xda app-developers app

i know this sounds like dead stupid but.. how do you update your htc one's os.. do you have to be rooted?

ria__x said:
i know this sounds like dead stupid but.. how do you update your htc one's os.. do you have to be rooted?
Click to expand...
Click to collapse
Updates are in the settings under "system updates"
Currently the updates for the htc one have pushed to the euros, in the state's we're waiting for the carriers to release it.
Your other alternative would be to root your phone and flash a rom with the update fixes.

Related

Power button is mushy

I am most likely just going to take my phone back to the store soon since I've had it for less than two weeks. I want to see if anyone else has this issue though. My power button is really mooshy. There is basically no tactile feedback when you push it. It hardly feels like I've pushed the button when it activates. Anyone else? Should the button have any sort of click to it?
Same here. 3rd replacement and this is the worst power button out of all of them and i shouldn't have to use s2w or dt2w
Don't have that problem. It clicks.
Sent from my HTC One using xda app-developers app
RomanHelmet said:
I am most likely just going to take my phone back to the store soon since I've had it for less than two weeks. I want to see if anyone else has this issue though. My power button is really mooshy. There is basically no tactile feedback when you push it. It hardly feels like I've pushed the button when it activates. Anyone else? Should the button have any sort of click to it?
Click to expand...
Click to collapse
Mushy sounds yummy. It's a good thing (i just had cake)
Lol no it's not good. Buttons flick because of a small piece of .. man hard to explain, it's like a small bump that goes up and down.. and makes noises?
I'm out of ways to explain this haha but basically, they bump is what creates contact between the button and the input or system. Mushy means it's broken and the button may not work later in my experience.
Hope some of that made sense
Sent from my HTC One
I knew if i didnt install bulletproof kernel, my power button was destined for doom...
No issues myself (yet)
Besides it being so annoying with only 1 stock "wake up" method on this phone.....
Sent from my HTC One using xda premium
the power button of my first one was also very crappy
it was go down into the One and you could press it only with your nails. very annoying :/ Went to the T-Shop and returned it. one day later they called me that my new One ist already there with a working power button.
At the HTC One T-mobile General forum there's also a thread about the quality management of the HTC One.

My HTC One's touch is acting weird...

So, this thing drives me crazy...I've tried everything I knew and still nothing solved this problem.
I'm using HTC One. About 10 days ago weird things with touch started to happen. It seems that touch is partly unavailable/unresponsible on touch in one or two small areas. It seems to me like theres an empty place on my touch. Visualy is everything fine. Screen is crystal clear and has no damages or scratches. But I can't slide icons without troubles. Somwhere on 1/4 of screen, touch brakes briefly and I need another try to slide the icon. The same thing happens with status bar on the top of screen - I can slide it until that 1/4 part and it stops there and goes back. If I slide it quick with short move, it works fine, just slide alone over problematic area.
Also, few times I had that problem where screen works things on itself will. Makes pictures, or adds filters on Instagram, or, I don't know, just jumps around for few secons. Then, I lock the screen, then unlock it and usually that calm down the screen.
Also weird thing is that, when I want to send message, I can't reach "send" button in first try. I have to drop down writing sheet, than to touch the letters to put it in writing mode again, and then I can click the "send" button. On the same place where it was previously!
At first, I thought that plastic case or PVC protection is the problem, so I took off the protector from the screen. That solved problem for a bit. Then, I put back screen guard, and problem came back. After I totally rejected screen guard, problem is still here. I've tried to reset phone on factory, but that wasn't helpfull...
I forgot to state that I'm using Android 4.2.2 and this started to happen after that version update. I had no problem before.
So, now I'm here, as I don't know what else to do before I take this beauty to service. I just hope that this happens because of software bugs :crying:
Is there anyone who could help me? Have similar problem or know how to fix this?
In the meantime, I'll just hope that 4.3 will fix it themself... :fingers-crossed:
Sent from my HTC One using xda app-developers app
Anyone?!
Sent from my HTC One using xda app-developers app
I'm desperate, weirdies are here more than ever, everything is jumping around randomly and touch doesn't care for my tries to stop is... Besomes really annoying...
Sent from my HTC One using xda app-developers app
Try to download MultiTouch Vis Test from Play Store...
Then try if touch has problems... Drop me some screens... Anyway there's only one thing to do: assistance.
Sent from my Renovated HTC One using Tapatalk 4 - Beta
So, AlbertoSONIC thank you so much for reply. I'm a girl so not so sure if I did this fine. I have tried to touch problematic area the most, and here are some screenshots...
Sent from my HTC One using xda app-developers app
And I forgot this one...
Sent from my HTC One using xda app-developers app
Here's the thing that seems to be permanent now, it doesn't want to go back to normality...when I want to touch red dot and slide the YouTube song forward, I can't reach it, there's no reaction in that area. But, although I'm touching the red dot, the only thing my touch do is to expand the song title area or opposite of it (English is not my native language, so I don't know to explain better).
This area is the same problematic one that I described in first post...
Sent from my HTC One using xda app-developers app
gracefully_dead said:
Here's the thing that seems to be permanent now, it doesn't want to go back to normality...when I want to touch red dot and slide the YouTube song forward, I can't reach it, there's no reaction in that area. But, although I'm touching the red dot, the only thing my touch do is to expand the song title area or opposite of it (English is not my native language, so I don't know to explain better).
This area is the same problematic one that I described in first post...
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I'm afraid but ther's no way... In this week i'll send my HTC One to htc because wifi won't turn on and camera is crazy... You have to send it to htc, too... You're phone will be repaired in guarantie, of course. I suggest you to talk with HTC Assistence Service's Chat (Google it). I'm talking right now with HTC..
The main problem with me is that in Montenegro doesnt exist HTC official store, so I bought my phone in the regular cell phone store. I'm pretty sure that I won't get another device neither free of charge service. I'll try to ask for advice in Serbian HTC center...
In any case, thank you for your time Alberto
Sent from my HTC One using xda app-developers app
Hey,
I'm having exactly the same problem with HTC one x.
Few months plassed since your problem. Did you find any solution for this issue?
This is driving me crazy.
I have the same problem with my HTC One here, in Australia.
My mobile was working fine but one afternoon, without any reason, it has started to do weird things. It's not getting better. I checked for virus but nothing.
Maybe the software update? Has anybody tried factory reset?

[Q] Back button light

Hi all, I've noticed that when the hard keys light up, the back button is lit up but not as brightly as the other two. Has anyone else noticed this too or do I have a hardware fault? Thanks.
That's problem is not present on my device
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
tropical cactus said:
Hi all, I've noticed that when the hard keys light up, the back button is lit up but not as brightly as the other two. Has anyone else noticed this too or do I have a hardware fault? Thanks.
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Click to collapse
Don't that problem either and are u a 901e or 901s
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
daorderdillonI6409573 said:
Don't that problem either and are u a 901e or 901s
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
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Click to collapse
Hi, I think 901s as I'm in SE Asia. It is noticeably dimmer than the other two. The shop said they'd get back to me.
I'm using a 901s and all three buttons are lit pretty equally. Sadly there doesn't appear to be a way to alter the brightness in the settings.
901s here and they are all the same brightness.
Sent from my HTC Butterfly s using XDA Premium 4 mobile app
Hi all, thanks for the feedback. I've been informed by HTC I will be getting a one to one exchange. Waiting for the shop to call me.
tropical cactus said:
Hi all, thanks for the feedback. I've been informed by HTC I will be getting a one to one exchange. Waiting for the shop to call me.
Click to expand...
Click to collapse
That's great news! So much to love about this phone :good:
Crimso said:
That's great news! So much to love about this phone :good:
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Click to collapse
It is a great phone. So much better than the one. This is what the one should have been. Anyway, think I found a bug in the music app. Happened on two of my earlier ones.( had the black before the silver one). The music will start skipping and tripping for no reason when using headset. Sometimes, it takes a while, sometimes straight away. Really annoying. Sometimes calls last number. Anyone else? Cheers.
tropical cactus said:
It is a great phone. So much better than the one. This is what the one should have been. Anyway, think I found a bug in the music app. Happened on two of my earlier ones.( had the black before the silver one). The music will start skipping and tripping for no reason when using headset. Sometimes, it takes a while, sometimes straight away. Really annoying. Sometimes calls last number. Anyone else? Cheers.
Click to expand...
Click to collapse
Seems that the button on the headset is too sensitive, so it's accidently pressed when wearing, so you have such problem. I have HTC RC E160 which came for me in the box and I also experienced such things when buttons were pressed by my bag, although they're tougher.
tsokh said:
Seems that the button on the headset is too sensitive, so it's accidently pressed when wearing, so you have such problem. I have HS160 which came for me in the box and I also experienced such things when buttons were pressed by my bag, although they're tougher.
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Click to collapse
It happened with my old sensation xe beats headset too. If I unplug and plug headset, then the problem goes away. Maybe something to do with the jack. Shouldn't be happening.
Hi all, finally got my new phone. All lights working now. :good:
Sad that I too have this problem. Gonna go to HTC Service Centre and try to get a new one. And if I'm not wrong its the 901s model.
stealthenator2 said:
Sad that I too have this problem. Gonna go to HTC service Centre and try to get a new one. And if I'm not wrong its the 901s model.
Click to expand...
Click to collapse
Guess we must be the unlucky two. Didn't even cross my mind to check for this. Anyway, hard to notice when buying the phone during the daytime. It should be a one to one exchange. Good thing I didn't root it yet. Otherwise, HTC will no doubt give you a song and dance.
tropical cactus said:
It is a great phone. So much better than the one. This is what the one should have been. Anyway, think I found a bug in the music app. Happened on two of my earlier ones.( had the black before the silver one). The music will start skipping and tripping for no reason when using headset. Sometimes, it takes a while, sometimes straight away. Really annoying. Sometimes calls last number. Anyone else? Cheers.
Click to expand...
Click to collapse
Pardon me, are you from Penang?
yan5619 said:
Pardon me, are you from Penang?
Click to expand...
Click to collapse
Yes.

[Q] Z1 screen skipping

I noticed that every once in a while, the touchscreen on my Z1 "skips". i.e., if I draw a straight line with my finger, it will actually come out as a few short lines with a break between them.
I notice it most in the pattern unlock screen. I will draw my pattern, but it will connect 2 dots, jump, connect another 2 dots, jump again, until I get the pattern wrong error, and in the second attempt everything is fine.
Has anyone else experienced that?
Distaplia said:
I noticed that every once in a while, the touchscreen on my Z1 "skips". i.e., if I draw a straight line with my finger, it will actually come out as a few short lines with a break between them.
I notice it most in the pattern unlock screen. I will draw my pattern, but it will connect 2 dots, jump, connect another 2 dots, jump again, until I get the pattern wrong error, and in the second attempt everything is fine.
Has anyone else experienced that?
Click to expand...
Click to collapse
This happens every once in a while for me while using Swype keyboard. I thought it was a Swype issue, but if you're having this then maybe it's the phone. Haven't noticed it anywhere else but haven't tested.
Sent from my C6902 using Tapatalk
I have this problem too... I tested it with "touch test", and confirmed my suspicion...
Sent from my C6903 using xda app-developers app
I've run into something like this when trying to pull up the pie menu. Normally, sliding up onto the screen from below will trigger the pie menu to pop up (similar to the default "google now" trigger gesture). Every once in a while it'll instead register as a number of taps on whatever is already on that area of the screen (thus triggering some untended action or link most of the time). Of course it won't happen when I'm trying to reproduce it or running some kind of test, but when I least expect it, it happens again.
To verify this issue you can also try going to: Settings, About Phone (last entry on the bottom), Diagnostics, Test Device, Touchscreen.
If the recorded line really does skip you should contact your reseller/ Sony.
If it is just an occasional error it might be Software and not Hardware related. I have not had this problem yet, though.
Oh finally so it's not me alone. Great phone but this single problem lets it down. I'm suspecting a lot ppl have it and dont realise. Not everyone uses swype keyb or swype pattern unlock.
My suspicion is the sony screen protector fitted at factory. Tempted to rip it off.
Sent from my C6903 using Tapatalk
Hmm strange my phone's been having fur over a day now. I removed the screen protector that came supplied in the box and found the problem still existed. Now I've got a real cheapy one on and swyping has been real good.
Sent from my C6903 using Tapatalk
Hey guys I'm having the same problem, too! Which firmware version were you guys using? Because I think the newest firmware .257 has problems has touch I will try to revert to .524 and update you guys later
EDIT : Okay, I have just went back to 524 firmware to test and I can confirm that the problem still persists.
No problem here, maybe it's related to screen protector?
Ok now
@[email protected] said:
Hey guys I'm having the same problem, too! Which firmware version were you guys using? Because I think the newest firmware .257 has problems has touch I will try to revert to .524 and update you guys later
EDIT : Okay, I have just went back to 524 firmware to test and I can confirm that the problem still persists.
Click to expand...
Click to collapse
Running 257: tried it with screen protector packaged in box plus no screen protector = same problem. Day 2 and still seems ok since installing the cheapest screen protector going
amm009uk said:
Running 257: tried it with screen protector packaged in box plus no screen protector = same problem. Day 2 and still seems ok since installing the cheapest screen protector going
Click to expand...
Click to collapse
Hi, is your problem fixed? havent tried changing my screen guard.
Nope not really even though I was convinced at first. Problem comes and goes randomly.
My real issue is using Swype and it's driving me mad. As a workaround if I use my thumb it works fine. Must be the amount of surface contact while I swype.
Sent from my C6903 using Tapatalk
I confirmed the problem too
Please see this video
ttp://youtu.be/CeAw17LrdKE
Probably it is a cause of a hardware issue.
router0520 said:
Please see this video
ttp://youtu.be/CeAw17LrdKE
Probably it is a cause of a hardware issue.
Click to expand...
Click to collapse
Can't see the video, how does it look like? is it really a hardware issue? if then my phone is hopeless.
Defenetly hardware... The metal frame ruinsvthe touch screen when finger connect them. Some onsulating case will solve this though, not such a horrible hw fault...
Sent from my C6903 using Tapatalk
shteren said:
Defenetly hardware... The metal frame ruinsvthe touch screen when finger connect them. Some onsulating case will solve this though, not such a horrible hw fault...
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
where to get an insulating case and what it's made of so I can get it to check if that works
brapicoco said:
where to get an insulating case and what it's made of so I can get it to check if that works
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Click to collapse
Any thing feom plastic that will seperate the body from the screen I think, so you can't short them with your fingers
Sent from my C6903 using Tapatalk
I have mine since end of September & I don't have any problems. Maybe bad batch ?
Sent from my C6903 using xda app-developers app
LahiruRD said:
I have mine since end of September & I don't have any problems. Maybe bad batch ?
Sent from my C6903 using xda app-developers app
Click to expand...
Click to collapse
yes it's a batch problem..
brapicoco said:
yes it's a batch problem..
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Click to collapse
So is hardware problem and will never be fixed?
For few weeks I never saw that problem on mine so I was not worry about it but today I tested few nice games and I realized that after a minute playing the game (Minimotor or HAWX) the virtual joystick stopping working. I have to retouch the joystick with my hand or take off my hand from the phone. All the time.
This is bad, so the Flagship Device is comming to be a Crap Device.
Wee are here too:
http://forum.xda-developers.com/showthread.php?t=2540950
http://forum.xda-developers.com/showthread.php?t=2564985

Z1S (tmo), swype problems

I did the diagnostics with the touch screen, and turned out ok, but sometimes I get swype issues that are similar to the touchscreen problem on older Z1's-- you can see the swype drag line break up and I get garbage (2-3 letter) words onto my text fields. If I change hand positions/put the phone down, and retry--swype works fine. Anyone else having similar issues?
recharged95 said:
I did the diagnostics with the touch screen, and turned out ok, but sometimes I get swype issues that are similar to the touchscreen problem on older Z1's-- you can see the swype drag line break up and I get garbage (2-3 letter) words onto my text fields. If I change hand positions/put the phone down, and retry--swype works fine. Anyone else having similar issues?
Click to expand...
Click to collapse
Yep, I am. I think people on the Z1 were having the same issue, but some firmware fixed the problem.
Don_Perrignon said:
Yep, I am. I think people on the Z1 were having the same issue, but some firmware fixed the problem.
Click to expand...
Click to collapse
..the only FW which can fix this problem is .136. Reported it does, but always can be the exception.
Interesting, I'm on fw 14.2.C.0.159 (C6916), and definitely seeing it (device test was ok). I'm going to check another phone at the store...
recharged95 said:
Interesting, I'm on fw 14.2.C.0.159 (C6916), and definitely seeing it (device test was ok). I'm going to check another phone at the store...
Click to expand...
Click to collapse
Yes, you should. BTW, different model different FW, that is why maybe your problem is not fixed yet...
eclyptos said:
Yes, you should. BTW, different model different FW, that is why maybe your problem is not fixed yet...
Click to expand...
Click to collapse
This is correct.
Sent from my C6916 using XDA Premium 4 mobile app
Try the one handed keyboard skin. It works better for me.
Sent from my C6916 using xda app-developers app
man I keep seeing this statement about .136 fixing this problem..it does NOT,believe me know all devices are different but bug still there, you will see eclyptos once ur z1 arrives
Sent from my C6906 using xda app-developers app
feddexx69 said:
man I keep seeing this statement about .136 fixing this problem..it does NOT,believe me know all devices are different but bug still there, you will see eclyptos once ur z1 arrives
Sent from my C6906 using xda app-developers app
Click to expand...
Click to collapse
agree! after flashing .136, problem is still there.
i have already highlight this issue to a sony rep at their forum few days ago. he have already escalated this issue.
Trying to hit the store tomorrow.... But I can't reproduce the error consistently, but I have gotten it to fail on the touchscreen test mainly on the lower half of the screen. And every time, if I reposition my hand, it fixes itself. I do notice more dust on the screen when it has problems.
Makes me think the screen is too sensitive in certain cases (dust, fingerprints,??) , or considering this problem started after I got a very, very fine scratch near the top of the screen....i.e. a scratch on the anti shatter film is creating some problem. I'm getting a zagg screen protector but it would be nice if Sony offered a replacement film.
recharged95 said:
Trying to hit the store tomorrow.... But I can't reproduce the error consistently, but I have gotten it to fail on the touchscreen test mainly on the lower half of the screen. And every time, if I reposition my hand, it fixes itself. I do notice more dust on the screen when it has problems.
Makes me think the screen is too sensitive in certain cases (dust, fingerprints,??) , or considering this problem started after I got a very, very fine scratch near the top of the screen....i.e. a scratch on the anti shatter film is creating some problem. I'm getting a zagg screen protector but it would be nice if Sony offered a replacement film.
Click to expand...
Click to collapse
i play dead trigger 2 in landscape, it also have problem on the upper half of screen.
i always clear the dust before using it. therefore not the dust tat cause the problem.

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