Hi, I just bought the HTC One and I'm absolutely loving it. However, upon unboxing it, I inspected the phone and noticed that the screen is not flush at the top. I was fine with that but I've been watching videos and I've noticed light leakage under the front facing camera. Coincidentally, that's also where the screen starts to lift up a bit. Is this going to get worse and should I go and replace it?
Thanks
MeshMage said:
Hi, I just bought the HTC One and I'm absolutely loving it. However, upon unboxing it, I inspected the phone and noticed that the screen is not flush at the top. I was fine with that but I've been watching videos and I've noticed light leakage under the front facing camera. Coincidentally, that's also where the screen starts to lift up a bit. Is this going to get worse and should I go and replace it?
Thanks
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this is a "known" issue, it's called backlight bleeding. many devices suffer from this (some more, some less). it's up to you if you want to get a replacement, i didn't replace mine because i don't notice it very often
herwegan said:
this is a "known" issue, it's called backlight bleeding. many devices suffer from this (some more, some less). it's up to you if you want to get a replacement, i didn't replace mine because i don't notice it very often
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Ah thanks for the reply! I might leave it then since it's not that bad.
Related
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
i haven't got that problem, and that doesn't look good at all for you
jewhaen said:
Hello there, XDA.
This thread is more for an ensurance for me that I've done nothing wrong when using my phone - and it might show up that some other people have the same problem as I do.
Now, to the thingie. Bought a HTC Diamond about 3 months ago - working just fine. Although about 3-4 weeks ago I realized that when I tilt my screen, I can see some crazy stuff going on... There is two pictures attached and linked to further down.
Anyone else has this problem? Would be lovely to hear what you've done. I sent an e-mail to HTC and the manu... manufactourer-/or~ (spelling :b).
http://img403.imageshack.us/img403/6462/htcbrokenkx4.jpg
http://img393.imageshack.us/img393/2473/htcbroken2wl7.jpg
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That just looks like moisture between the screen protector and the screen itself.
Odd that it's in a perfect rectangle. I've seen this before on a mates LG Viewty (Horrible phone!), but he never followed it up so I don't know what the cause was. It did have a touch screen, but no protector. Perhaps its moisture actually in the screen or a manufacturing fault?
Good luck.
Oh my - I had rectangle on the screen today when I removed the protective front later (brand new phone).
Though It's no longer showing I'm scared its going to become more apparent and eventually become like this.
What is going on with QA and HTC?
There was another exact case like this that I saw this week. Can't really remmeber but do a search and you will find it.
I have the same thing on my Touch Pro, and another user has had the same problem on his (her?) Diamond:
http://forum.xda-developers.com/showthread.php?t=428262
Unfortunately it isn't moisture below the screen protector, but that the touch resistive layer was subject to heavy pressure (eg: being squeezed in the pocket). It shouldn't affect anything in the short term, but in the long run the touch screen might become erratic or imprecise, so you should keep an eye on it.
The store I bought my TPro from doesn't accept returns/exchanges, and so far HTC hasn't replied to my support ticket. Unfortunately I think some of us are going to be left out in the cold. Personally I'm tempted to buy a replacement touch layer and replace it myself, but of course that would void the warranty (even though it doesn't seem to be doing me any good).
If this becomes widespread, there could be a chance for a class action lawsuit (hopefully HTC will wise up and help us out before it comes to that).
Ouch >.<, feeling sad (but somewhat a bit of relief) that some others has the same problem.
Yes, the rectangular shape is very, very odd - since that makes me think that just pressure can create this mess. It feels more like a manufacturing fault.. But, as for fhsieh, HTC hasn't respond to my support ticket.
Wondering if I should call them to get a direct answer.. Hm.
I've suffered this
But in a Touch Cruise I own before. I thought, as said, that this regular shape can only came from a pressure problem.
Loosing my warranty (due to the long time to be repaired here in Spain), I opened it, confirming that was not a problem with moisture (at least in my case). Also I saw the resistive layer poorly sticked to the body, with zones unglued, causing the layer to raise, specially in the bottom edges. This bothered me a lot, because I ended with lot of dirt between the layer and the screen itself, unable to clean.
Maybe that was the problem. If the layer is not correctly assembled it gets an irregular surface (as lightly squeeshed) , yielding this. But, functionally speaking, the screen was performing well, as it should be.
Hope this helps.
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
Immanuel01 said:
It's only humidity... it happens also in my diamond... try to dry it under the sun..(not so good for lcd but it works for me)..
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in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
jewhaen said:
in a perfect rectangular? that doesn't seems right. although I could try it i guess.. still no answer from HTC Support -.-
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Yes, it's due to the prefect pressure of the screen, exactly in the center..if you try to press a corner for example near to Start button (with screen off) you should see the spot follow your finger's pressure. So there is a small drop between LCD and screen..(for me)
I had same problem in polaris. Send it for warranty as this is manufacturing fault. Why keep ****??? its htc s fault!?!
Well I thought i was the only one who had this problem till I came across this thread.... it's quite weird it's in a perfect rectangular shape anyone tried removing the protective screen and checkin whether it is the display... but one thing you hve to notice once the display is on we can't see tht on the screen only against a black background can you notice it....
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
angler said:
It is the problem of screen protector. You may not see this watermark after you take off the screen protector. Try other good screen protector like Brando, Martin Fields ....
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I tried removing the screen protector and the rectangular shape is still there then I put it in front of an A/C cooler unit and it went away!!!! then after awhile it returned back and the place I live is very hot and humid so I guess it's weather which plays a role....
I bought htc one of phones4u and i notice when watching videos or something with a dark background, light bleeds from the home button on to the screen. The light bleed comes from the bottom right hand corner of screen, looks like there is missing a bit of seal from the screen so the light comes through, so i arranged for an exchange as i wanted it perfect and it was annoying, anyway just received my second handset and guess what still the same problem, It is not the same phone if any of you guys thinking this!! As the problem with this new phone is the light is bit more on the side and worse. So two phones both with the same problem.
Have any of you guys had this problem?? as i have scanned the internet and i cannot see anything about this issue. Surely i can't be the only one!!
I will be sending this back for a third time if it happens again will probably be getting the s4.
I have not had this problem nor heard anyone else with it. Can you get a picture?
Sent from my HTC One using xda app-developers app
Never seen this problem either.
daleski75 said:
Never seen this problem either.
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I just tried this. I found I could see a tiny bit of leakage from the back button. But only if I went into the room with no windows, all lights off, and gave my eyes about 20 seconds to adjust....then I could "just" see it. I would never ever have noticed this in normal usage and I imagine some will not be able to see it on my phone at all.
The time i finish work it is pretty dark, so this is why i notice it. Mine is def worse than yours you can clearly see it best way to do it is to be in a dark room and put brightness right down on htc one, i will try and take a photo later for you guys to see.
Theaceisace said:
The time i finish work it is pretty dark, so this is why i notice it. Mine is def worse than yours you can clearly see it best way to do it is to be in a dark room and put brightness right down on htc one, i will try and take a photo later for you guys to see.
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I have light leaking where the screen meets the body. Is this common?
My first one had this issue, just like in photo above.
The replacement is perfect light bleeding wise..
Sent from a pizza
millicent said:
My first one had this issue, just like in photo above.
The replacement is perfect light bleeding wise..
Sent from a pizza
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I also have this issue like the photo above in the exact same spot. Mine is only a pin hole tho.
Was really surprised to see this topic. My HTC One has easily been the most flawless screen I've ever owned. I've had some light bleeding, even if barely noticeable to anyone who doesn't have severe OCD, on almost every LED-backlist display I've used...until this phone. Even my new Nexus 10, which I settled on after many exchanges, has minor light bleeding.
Just checked my phone, don't have this issue. If possible, I'd contact the seller you purchased it from or get in contact from HTC to check out the warranty.
I came across the same issue. Anybody knows what's the cause of the issue? and how to repair it!
i'd appreciate it!
Got my NOOK HD+ a few weeks ago and I have been really satisfied with it. I love the big screen and how smooth Cyanogenmod runs on it.
Yesterday I noticed that if I apply SLIGHT pressure on the plastic sides of the NOOK (not the screen!) the lcd distorts. With distortion I mean that the LCD fluid gets visable and you see white marks (just like oil on water) on the screen. Those disappear when the pressure goes away.
For those of you who might say "it is a touch screen, not a press-incredibly-hard-screen": I am really not pressing hard, just e.g. when you hold the NOOK with one hand - there is automatically pressure where your hand holds it.
Now: Have any of you experience that too? I know that LCD screens do that. I know how they work. But is it normal that I get that effect when I barely put pressure on the sides of the NOOK?
PS: For those who still don't know what I am talking about, this video shows this effect pretty good (even though the guy seems to press really hard ON the screen): https://www.youtube.com/watch?v=DPtwGfzchA8
Thanks in advance. I just want to know if you guys thinks it is normal or of I should start flashing stock and claim a replacement.
Well I also have this "problem", I think it's normal.
asakurato said:
Well I also have this "problem", I think it's normal.
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Okay. Thanks for your reply. Really strange, but it makes me feel bette that the problem is out there and it's not only my device.
Today I noticed the bezel on the top right corner is coming loose, you can see between screen and bezel (around 2mm).
I called customer support and they said both problems should not be there and I will get a new NOOK in a couple of days.
Well, LCD distortion is there for all LCD screens(I'm pretty sure). About second problem through, yea you should get it replaced.
asakurato said:
Well, LCD distortion is there for all LCD screens(I'm pretty sure). About second problem through, yea you should get it replaced.
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I thought so, too. If it were just for the distortion, i would have lived with it. But when I noticed the bezel coming off, this was another sign to get a new one. I just bought it like 2 weeks ago. Shouldn't happen IMO.
So last night I noticed that there appears to be a thin line of light coming up from above both the right and left bezel. Can anyone else reproduce this? It's most noticeable in a dark environment with the screen brightness relatively high.
Red line indicates where the light leakage comes from.
here are some actual pics. I just want to know if this is normal or not. Thanks
Nope, your phone should not do that. It appears your screen inst adhering as it should. If I were you I would take it back and get a new one if you're in your 2 week grace period.
Cronus577 said:
Nope, your phone should not do that. It appears your screen inst adhering as it should. If I were you I would take it back and get a new one if you're in your 2 week grace period.
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Thanks for your reply. Unfortunately I'm not. But I've reached out to Samsung and they acknowledged the defect. Hopefully they'll send me a like-new replacement.
shadow82x said:
here are some actual pics. I just want to know if this is normal or not. Thanks
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mine has the same problem here!! should i replace it??thanks
So in the end I did end up getting a replacement because of this. Turns out I'd totally regret it because this is actually normal behavior.
The replacements I got had far worse issues such as yellowing screen, overheating, and rotation issues. And on top of that all of them still had the light bezel bleed. Ugh.
Has anyone else had the problem of the light bleeding through on certain colors? On the left side of mine, there's a white-ish hue coming through. I chatted with LG to see if it's a known issue. They told me to reset the device. Or send it in for repair.
See pic..may be hard to tell.
Does it affect viewing content? If not it's technically not worth it, unless ur super picky
Sometimes it does. When anything dark except black is on the screen..it's shows. Kind of annoying too.
Hmm ii see, have you try Factory resetting it first
Same!
Did you ever find a resolution? I'm on my second v40 with the same issue. After a while, the screen kept flashing when I would put it to sleep. I had to swap the phone out.
Lbergin84 said:
Did you ever find a resolution? I'm on my second v40 with the same issue. After a while, the screen kept flashing when I would put it to sleep. I had to swap the phone out.
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No. I just let it go. Figure I'll let it go to it burns out. It seems to be getting worse tho. Thought about sending it in
Lbergin84 said:
Did you ever find a resolution? I'm on my second v40 with the same issue. After a while, the screen kept flashing when I would put it to sleep. I had to swap the phone out.
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Never had this problem. You probably have a Wrong batch. I have the tmo version.
guytano86 said:
Never had this problem. You probably have a Wrong batch. I have the tmo version.
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The first one I got the week the phone came out. This one I got in December. Both from T-Mobile.
The left side of my screen by the volume buttons is green and it's driving me nuts.
I haven’t used a v40 yet, but I did see multiple v30 devices with this issue. For the v30 at least you could look closely at it and the light is bleeding through the gap between the “screen” and the side frame of the phone. I say “screen” because the issue is the bezel doesn’t properly cover the gap between the screen and the body which causes the light bleeding.
You obviously can’t fix this without getting a new phone. However, I would take a guess and say eventually more and more phones will get this issue over time. Because as the phones age glue or whatever else holds the screen to the body will wear and possibly develop this gap. Another problem is bending. Even the slightest little bend will cause a problem, even without other physical damage.
Having same issue on my att v40, once you see it it's hard to not notice it, thinking about sending it to LG for replacement.
twoxa said:
Having same issue on my att v40, once you see it it's hard to not notice it, thinking about sending it to LG for replacement.
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Now that it's been mentioned I looked but luckily nothing showing up on mine
Here is my screen. What do you guys think? Hard to see those in everyday use, but def can see them here and there. To test it I suggest you put uniform grey/dark grey color image on your screen and then you'll see it. In my case basically whole right side is and issue plus top part around the notch. Thinking about sending it to LG for replacement.
Can you guys sound off on this with some pics if possible, to see how bad my case actually is?
Appreciate y'all!
twoxa said:
Can you guys sound off on this with some pics if possible, to see how bad my case actually is?
Appreciate y'all!
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Yeah, take another picture in a dark environment. I'll take some photos of mine later. I have few issues on mine also. But only visible on very low brightness and brown/grey colors. Also one very tiny almost invisible to see stuck/dead pixel.
jblparisi said:
Yeah, take another picture in a dark environment. I'll take some photos of mine later. I have few issues on mine also. But only visible on very low brightness and brown/grey colors.
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That's what I did, those are my pics.
twoxa said:
That's what I did, those are my pics.
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That's not dark at all, im talking in a dark pitch black room.
Take a picture with full brightness On and low brightness On, with the light in the room off preferable at night time.
jblparisi said:
That's not dark at all, im talking in a dark pitch black room.
Take a picture with full brightness On and low brightness On.
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In pitch dark it's only more visible. Pics I took show the issue pretty clear anyway.
twoxa said:
In pitch dark it's only more visible. Pics I took show the issue pretty clear anyway.
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You basically lost the lottery panel. I would exchange if i were you and it bothers you. Mine is pretty even all around except for when on low or mid brightness and on grey/brown colors.
I'll show you what mine looks like later tonight.
I don't get your argument man. If yours is pretty even you don't have an issue. I clearly do.
twoxa said:
I don't get your argument man. If yours is pretty even you don't have an issue. I clearly do.
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Re read what I said. To some degree it is not completely even. There is no such thing as perfect OLED panel, no panel is the same. Mine has it's issues, alot of it can be subjective. Your's is on the pretty bad scale in my humble opinion and it would be worth the hassle of going thru warranty repair involving sending it in, praying, and waiting a couple weeks without a device. I feel like I am repeating myself at this point, if you still want me to upload the photos it's fine. Sorry if i have a harsh tone, I have the flu.