Poor signal reception on AT&T with AT&T Note 3 - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Switched to Note 3 from Lumia 920 (phone upgrade, had my SIM replaced as well). Now on all places where I previously had stable LTE signal my Note has couple bars of HSPA or from time to time HSPA+. I still can catch LTE signal from time to time but not in the area I live (and had stable LTE for a year on Lumia).
What may be the reason? Is it a phone problem or just Nokia modem has better sensitivity?
Don't want to initiate replacement procedure, the phone seems perfect in all other aspects...

I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.

I have bad reception also
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.

Dankchild said:
I've also been disappointed with the reception vs the S4. I'm also having trouble installing apps from the play store >.< even on wifi.
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Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Bladerunner1825us said:
Is it telling you its encountered an unexpected error? Ive had that on several devices today. I wonder if the play store isnt futzed up
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Yep, have had issues with downloads from the playstore here, on wifi.

saints72 said:
I am thinking of returning, I have had to switch to airplane mode twice in the past hour to get it to reconnect to LTE. It sometimes drops out all together when accessing the play store. I am in Baton Rouge, and didn't have any issues on my iphone 5.
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That's crazy, I'm in Baton Rouge too.Just got my Note 3 from the Best Buy Mobile on Bluebonnet. Maybe its borked because of the impending hurricane doom.

Yes, switching airplane mode on and off helps to establish LTE link everywhere... But it switches back to HSPA in 20-30 min and never return back by itself. Definitely software bug

I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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I'm from just south of Baton Rouge, reception has either been great or next to none for me. I can manually put the note 3 on lte but the speed at that point is slower than the 4g. Sadly my s4 active was nearly the same way...
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Yeah, maybe the storm is causing issues ,I'm going to give it a few days.
In the same room, my wife's iphone has 4 bars and this one has 2
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I'm east of Baton Rouge, in Hammond, and I've seen the same thing! lose LTE and sticks to HSPDA! Airplane mod does fix it as well. I hope it's the storm, but I don't thinks so!

For you guys with a Google play issue...
If you connect to a VPN like privateinternetaccess.com (also avaliable on the play store) and select a country other than the US it will more than likely work.
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Zach Alt said:
I'm getting much better signal than I ever got with my 920 or S3. I'm in Houston FWIW.
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I'm in Southeast Houston and not having the same luck as you .Been 1 or 2 bars all day .
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I'm in the Sugar Land/Missouri City area. That's strange because my house is a dead zone. I'd get 1 bar on my S3 and 920. I get 2-3 with my Note.
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I live in SF Bay area and this definitely not storm, it's some software/modem firmware fault. It seems not trying to switch to LTE once kicked to HSPA. If I do airplane mode switch on a place I have good LTE signal it would jump to LTE and keep connected for a long time until I move and it loses it. After that it jumps down to HSPA and not trying to return back on LTE even if I go back to same place where it had full bars of LTE before

Well good to know it isn't just Southeast Louisiana. Also, just plain nuts to me that we're all posting in the same thread miles apart, go figure.
I haven't had time to switch my Sim back to my S4 to do some testing. But I feel like my speeds are definitely suffering.
Post your speed tests for comparison. BTW one of my favorite features about the s pen are the easy screen captures and edits.
Maybe it's just an APN issue? Has anyone tried playing with that? I tried a few from rootzwiki but don't really know what I'm doing in the APN neighborhood.
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delete

For what it's worth, FL is having issues as well. Play store has been wonky and the reception has been less than stellar. With all these reports I'm willing to bet it's something on their end.

I am going to try and swap it out at the local store tomorrow even though I ordered it online. I should be able to according to the terms. I am willing to give it another shot, although at work today I had absolutely zero signal just a circle with a line through it. I normally get at least phone and text functionality at work.

All your phones are perfectly fine - they just need a firmware update or two.
I've seen mine even drop off to edge just sitting here at my desk.

Related

Weak lte signal

Does anyone else notice a weak lte antenna? Been stuck on 3G where I had full 4G with the EVO LTE. Otherwise I love this phone. I can just stare at the screen, it's a thing of beauty.
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I've actually noticed this as well. Do u use a case? I'm wondering if it maybe has something to do with that. Gonna test when I get home from work.
aaron130 said:
I've actually noticed this as well. Do u use a case? I'm wondering if it maybe has something to do with that. Gonna test when I get home from work.
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No case at all.
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tootseroel said:
No case at all.
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I dont know if it has anything to do with it but i shut off The Sleep Mode in settings/power and it seems like my 4G is alot better. It could be my imagination but it sure as hell seems better! Lol
I'll give it a try
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Found what I believe is a solution. When I changed my network mode from cdma/lte to automatic, my signal changed from 1x to 4g. Strange but true, makes a huge difference
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Didn't work. My phone roams more than ever
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Im really starting to notice as i drive all over Florida(im a driver) that it its not holding 4G as well as my Note II...In sensorly it gives you a good idea where LTE is available,hell i logged a bunch of what is seen in Florida and im noticing in light purple areas where I had 4G before i have to now be pretty stationary for the One to lock in to 4G..But the real kick in the sack that has been driving me crazy these passed 2 days is seeing 4G on the phone and start doing something which transmits data it drops 4G and goes back to 3G..Happened at least 7 times today
Quite honestly, I had this issue pretty much with all my Sprint LTE phones, and I had pretty much all of them. Of course some held LTE more than others, but I was still getting frequent drops. Until Sprint moves into the 800 frequency, Holding LTE is going to be a consistent problem.
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BrianBaker said:
Im really starting to notice as i drive all over Florida(im a driver) that it its not holding 4G as well as my Note II...In sensorly it gives you a good idea where LTE is available,hell i logged a bunch of what is seen in Florida and im noticing in light purple areas where I had 4G before i have to now be pretty stationary for the One to lock in to 4G..But the real kick in the sack that has been driving me crazy these passed 2 days is seeing 4G on the phone and start doing something which transmits data it drops 4G and goes back to 3G..Happened at least 7 times today
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Same here in Texas I drive also and have been testing the usual spots.
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Ryno_666 said:
Same here in Texas I drive also and have been testing the usual spots.
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At 1st I was ready to return the phone because of it but decided it's really not worth it..Central Florida is only at 28% so things should improve once LTE is a little more dense and not so much distance between each tower that has been upgraded..And if i get my panties in a twist I can always go back to the Note II untill more towers are lit up.
Sprint LTE is the Swiss Cheese of 4G...
Yea same here my signal doesn't stay connected switches frequently as compared to my S3 which held 4g constantly Im in Lawrence KS we got good lte signal here
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Same here in Charlotte, NC.. Only complaint I have..
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LTE -117 to -120dbm

Has there ever been a radio update to change this a little higher on any other phone? Dropping to 3G from LTE is killer.. I usually leave my phone in CDMA only in my home town area but I went to a launched area this passed week where the roll out is in the 90% complete zone and it still drops from 4G to 3G a lot..
Just wondering if a radio update has ever fixed an issue like this on any other devices in the past.
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There have been radio updates on the past on other phones that helped but thus far not for the ONE yet
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Yup, I think we r over 80% here in austin Texas and it happens to me all day long. My bud just got his T-Mobile One and he hits 20-25 mbps no matter where and when he does a speed test. I could kick myself in the ass for staying with sprint.
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sand1303 said:
Yup, I think we r over 80% here in austin Texas and it happens to me all day long. My bud just got his T-Mobile One and he hits 20-25 mbps no matter where and when he does a speed test. I could kick myself in the ass for staying with sprint.
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Was thinking about getting the one but after my evo lte was having lte issues and the one seems to have the same I passed . The one is a beautiful phone but dropping lte all the time was a deal breaker .
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parmend said:
Was thinking about getting the one but after my evo lte was having lte issues and the one seems to have the same I passed . The one is a beautiful phone but dropping lte all the time was a deal breaker .
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I don't think the phone is the problem buddy. I think it's a network issue. So unless u are planning on actually leaving sprint it shouldn't be a deal breaker.
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I don't think it's a phone issue but my Note II holds LTE like a champ but damn I don't want to lug that thing around anymore after having the One for this long.. dbm levels are the same on the Note it just doesn't drop to 3G until the -130 range where as the One drops it around -117dbm... I'm holding out on a possible radio update before I do anything drastic like going back to the Note II.
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sand1303 said:
I don't think the phone is the problem buddy. I think it's a network issue. So unless u are planning on actually leaving sprint it shouldn't be a deal breaker.
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If that's the case then my s4 would have those issues as well but it doesn't . not trying yo start a phone war but HTC or sprint need to get it right .
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It's network and phones that are the issue. First off, it shoildnt be that much of a problem to drop to 3g, as long as the data still works. Buut 3g is worthless usually with no throughput.
Then these HTC phones can't hold on (or wont) to lte for ****, for whatever reason. The iPhone 5, gs3, and 4 all held 4g, and when they dropped it, it quickly moved back up to 4g. This phone, on the other hand, will drop 4g, sit with NO data connection for a while, then connect to worthless 3g while still in a 4g blanketed area.
Then on the LTE topic...I've been waiting and waiting but this crap seems to get slower and slower as time passes. Plenty of times I will get less than 1mbps. Ive been waiting almost 2 years for them to get it together but it seems that it won't be happening. Back to tmobole (<10 mbps always) I go
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Well I keep telling myself I need to try a galaxy but the build of the HTC phones keep luring me in. Maybe with this phone being a more popular model because it is across different carriers unlike the Evo line the devs can find away to adjust the settings of the hardware. It is very annoying when my T-Mobile buddy constantly pulls 15-25 mbps on his speed tests and I look at mine and see 3g icon on top. I know there is lte out there we r 80% complete here
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Issues with 4G LTE Service after root

Good morning ladies and gentleman,
After root, I noticed that sometimes my service goes out. It usually happens when I restart my device. I know it's not just the service because I live in a big city where 4G/LTE is striving.
Any one have this problem or is it just my phone? Any potential fix?
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Arty Dodger said:
Good morning ladies and gentleman,
After root, I noticed that sometimes my service goes out. It usually happens when I restart my device. I know it's not just the service because I live in a big city where 4G/LTE is striving.
Any one have this problem or is it just my phone? Any potential fix?
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My guess is that it was always doing it as I live in Center City Piladelphia & it constantly switches as I move between towers or start/stop the mobile connection. I'll have my Note 3 today & i'll check that before & after I root it.
I think that's pretty normal. On reboot my phone takes about 30 to 60 seconds to get signal. I do live in the sticks though.
Arty Dodger said:
Good morning ladies and gentleman,
After root, I noticed that sometimes my service goes out. It usually happens when I restart my device. I know it's not just the service because I live in a big city where 4G/LTE is striving.
Any one have this problem or is it just my phone? Any potential fix?
Sent from my SAMSUNG-SM-N900A using Tapatalk
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Click to collapse
That might be the problem. Big city and towers overloaded. I am in Houston and coverage is good with at&t's hspa and LTE but the towers are overloaded during peak work hours. Around thanksgiving and the whole month of December speeds are crazy fast on both networks.
Sent from my SM900T.
I've noticed a weaker signal and slower speeds since rooting. I am 5 mins from downtown Louisville Ky
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Lte frustrations

I'm in austin, had the galaxy note 2 before the 3, and I've noticed that the 3 just doesn't want to stay on LTE. The note 2 would always connect to lte immediately but with the 3 it likes to stay on 4g. Has anyone else experienced this? I already exchanged my first one thinking it was just defective but the new one is doing the same...
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You can set it manually to lte only via the service menu however when you do that gsm (phone calls) will be sent straight to voicemail. There are a few threads on this issue already as well
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yeah mine is less likely to say LTE when i wake it up for whatever reason.
but if i cycle airplane mode on/off, i'll come back into lte.
but i don't normally have a problem in general.
I know that AT&T's LTE in the Tulsa area is messed up currently. Speeds are crazy slow in spots. I do not know how he knows but I know a guy who works at AT&T and he told me that AT&T knows of the issue and is working on it. Of course. I guess it could also be a Note III issue.
I'm just curious if they are truly working on it, don't get me wrong, I love the power of this phone!
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Signal strength issues

I'm having a lot of signal strength issues as of this morning. Losing data signal and going in out of service. This is in a high data strength area, downtown. I never had this issue on my S3.
I love the phone but I might have to sell it.
Any help would appreciated
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Could be an issue with the network?
Srepoleved-Adx said:
Could be an issue with the network?
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Are you using stock rom?
I'll keep an eye on it. Thanks.
But even places were my S3 would get good signal like 3 or 4 bars the motox is getting 1 and 2 bars.
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Jamolah said:
I'll keep an eye on it. Thanks.
But even places were my S3 would get good signal like 3 or 4 bars the motox is getting 1 and 2 bars.
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my signal hasn't been worse with my moto x. It could just be service being done for your network in that area. I know a lot of things started changing across networks recently. Just a few months ago I believe att and vzw sold different bands to each other in different areas in the US that changed things drastically. Also, vzw has been having trouble with 4g in certain major cities recently (or i saw reports recently). And other carriers are doing new upgrades to their system that are slowing things down. Get someone with an s3 on your service and bring look at direct comparison at work, should solve your problem, or let you know if there is one i mean.
I don't think I get LTE as often with the motox as I did with my S3
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