Note 3 Touch Stops Responding or Working - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Has anyone had issues with their Samsung Note 3 and touch input?
Mine will get into a state where it not longer responds to touch. It will respond if I pull out the stylus and use that; or if I turn off the screen then turn it back on, it will start responding again.
It has done this maybe 50 times since I got it two days ago :-\

Yes I have the same issue. Do you have the Rogers version of the Note 3?
I created a couple of threads in hopes to find a fix.
Here they are
http://forum.xda-developers.com/showthread.php?t=2471123
http://forum.xda-developers.com/showthread.php?t=2471171
Sent from my SM-N900W8 using Tapatalk 4

djnoicatse said:
Yes I have the same issue. Do you have the Rogers version of the Note 3?
I created a couple of threads in hopes to find a fix.
Here they are
http://forum.xda-developers.com/showthread.php?t=2471123
http://forum.xda-developers.com/showthread.php?t=2471171
Sent from my SM-N900W8 using Tapatalk 4
Click to expand...
Click to collapse
What is the "Rogers" version? And how would I check if I have that?

Dunno if it matters, but these are the apps I have "Turned Off" via the application manager:
ANT Radio Service
AT&T DriveMode
AT&T FamilyMap
AT&T Locker
AT&T Messages
AT&T Navigator
AT&T Ready2Go
AT&T Smart Wi-Fi
BlurbCheckout
ChatON
DualClock (digital)
Games
Google Play Books
Google Play Magazines
Google Play Movies & TV
Google Search
Lookout Security
Mobile TV
PEN.UP
POLARIS Office 5
S Voice
Samsung Apps
Samsung Apps Widget
Samsung Calendar SyncAdapter
Samsung Cloud Data Relay
Samsung Cloud Quota
Samsung Contact SyncAdapter
Samsung SBrowser Sync Adapter
Samsung SNote3 SyncAdapter
Samsung Syncadapters
Story Album
Story Album Widget
Swype
TalkBack
Travel wallpaper
TripAdvisor
Weather Widget
Yahoo! Finance
TPmobile

From my chat with Samsung:
Stewart: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Christopher: Hello, I have a Note 3, and I am having issues where the screen becomes unresponsive to FINGER touch.
Christopher: But if I pull out the stylus, it responds to that just fine. It seems to get into this state in a variety of apps & games, as well as on my home launcher screen. Only thing that resolves it is turning the screen off and on again.
Stewart: I understand that your device screen is not responding to your finger touch. Is that correct?
Christopher: That is correct. It happens several times a day
Stewart: Thank you. I will be glad to assist you.
Stewart: Is there any screen protector on the screen?
Christopher: No
Stewart: Thank you.
Stewart: Let us try to troubleshoot the issue by performing a soft reset in the device.
Stewart: Please follow the steps mentioned below to perform a soft reset on your Phone.
1. Turn off the handset.
2. Remove the battery and wait for 30 seconds.
3. Reinsert the battery and turn ON the device.
Christopher: okay, doing that now
Stewart: Please go ahead.
Christopher: Device is starting now
Stewart: Okay.
Stewart: Please check whether the issue persists after the device turned ON.
Christopher: I am checking
Stewart: Okay.
Christopher: The issue happens randomly
Christopher: So it may not repro right away
Stewart: If the issue persists further , you can try contacting the place of purcjase and get the device replaced under 15 days replacement warranty.
Christopher: What other reasons could cause it?
Christopher: If it happens again, is replacement the only choice?
Stewart: We do not have such reported issues at our end.
Christopher: Yesterday, it was also randomly doing the haptic-vibrate even though I wasn't doing anything
Stewart: There might be some issue with the device.
Christopher: How do I replace it? Do I take it to any AT&T store?
Stewart: Yes, please.
Click to expand...
Click to collapse
Surprisingly, since I did that, the issue went away. Now it's only been since yesterday afternoon that I did that, so hopefully I haven't jinx'd myself.......

tmobile version
NaxIonz said:
From my chat with Samsung:
Surprisingly, since I did that, the issue went away. Now it's only been since yesterday afternoon that I did that, so hopefully I haven't jinx'd myself.......
Click to expand...
Click to collapse
Mine has been doing this as well especially on the lock screen and on games have to hit power button to get it to respond. I pulled the battery once but didn't wait 30 secs so I just did it again. I hope it works or I'm taking it back.

I got the same issue. I will also try removing the battery. Hope it works.

I am having this problem too with kitkat 4.4.2 and an international LTE note3
did the battery tip work for you?

Edited...

Note 3 Finger touch unresponsive after kitkat update
alf69mi said:
I am having this problem too with kitkat 4.4.2 and an international LTE note3
did the battery tip work for you?
Click to expand...
Click to collapse
I am facing the same issue ..If anybody finds any fix ...Kindly let me know also .

[email protected] said:
I am facing the same issue ..If anybody finds any fix ...Kindly let me know also .
Click to expand...
Click to collapse
Try a factory reset. If that doesn't help, then it may be time to exchange it.

Enable all air controls. The problem to me has disappeared and I'm sure it's sw
Inviato dal mio Note 3

Any other fixes? Already brought my phone to the service centre twice

Related

[Q] LG G Watch R Freezing and Getting Static Screen Since Update

Hello, I have received an update to Android Wear 5.0.1 yesterday on my LG G Watch R. Ever since I've updated it, the watch as been freezing and giving me a static screen. The screen will remain there for 5-10 minutes and then it will act fine again, but then it will randomly freeze and give this issue again. I deeply regret updating as the watch has been perfectly fine and running smooth before the update. I will try to attach a picture of the screen, but has anyone else run into this problem? Is there a possible fix?
rsharzaman said:
Hello, I have received an update to Android Wear 5.0.1 yesterday on my LG G Watch R. Ever since I've updated it, the watch as been freezing and giving me a static screen. The screen will remain there for 5-10 minutes and then it will act fine again, but then it will randomly freeze and give this issue again. I deeply regret updating as the watch has been perfectly fine and running smooth before the update. I will try to attach a picture of the screen, but has anyone else run into this problem? Is there a possible fix?
Click to expand...
Click to collapse
I have a some what simillar problem.
After the update my custom faces no longer go on standby mode.
I'd remove all wear related apps on your phone. Uninstall android wear too. Then I'd factory reset my watch. Reinstall wear from the market and see if the problem persists
fr0st420 said:
I'd remove all wear related apps on your phone. Uninstall android wear too. Then I'd factory reset my watch. Reinstall wear from the market and see if the problem persists
Click to expand...
Click to collapse
This sounded like a hopeful idea but upon resetting to factory settings, the device shut off and reboot(as expected) and then it just gave a static screen. The static screen stayed there for five minutes and it allowed to select a language, ect. I have just re-installed Android Wear onto my phone(I had it uninstalled before resetting the watch) and it is now paired and it is behaving as it did after updating it yesterday, just giving me random static screens I'm leaving the country tomorrow, but I will be checking back for any solutions between now and then. Anything would be helpful. But it does look like I will be contacting LG about the matter, it doesn't seem to be a common issue to have a static screen...
Some face are not compatible with new face api in V5. Try with a LG Standard face (Camping) to see if you freeze or not ?
I have issue with intellicom, weather Watchface..... now I'm trying original face and no issue in 24H
rsharzaman said:
but has anyone else run into this problem? Is there a possible fix?
Click to expand...
Click to collapse
My first one did this, but would not get normal until the battery was empty, charging it did cause a reboot. Contacted LG, they said a Hardware failure, and send me a email with their conclusion (i send them a picture, with a description) so if the webshop i bought it from was reluctant to swap it for a new one, i was supported by this, not necessary, they swapped it, that one got the blinking issue, and now i have a third new one Get it replaced!
dersie said:
Some face are not compatible with new face api in V5. Try with a LG Standard face (Camping) to see if you freeze or not ?
I have issue with intellicom, weather Watchface..... now I'm trying original face and no issue in 24H
Click to expand...
Click to collapse
I've tried this as well with the suit face and there was no difference unfortunately
RoosW said:
My first one did this, but would not get normal until the battery was empty, charging it did cause a reboot. Contacted LG, they said a Hardware failure, and send me a email with their conclusion (i send them a picture, with a description) so if the webshop i bought it from was reluctant to swap it for a new one, i was supported by this, not necessary, they swapped it, that one got the blinking issue, and now i have a third new one Get it replaced!
Click to expand...
Click to collapse
I might just go ahead an do this once I get back home. This morning the screen was acting very odd as I was swiping through notifications and it just began blinking and showing black lines near the edge. It stopped once I hit the power button twice. I'll just get it exchanged before it gets worse Thanks guys, I really appreciate it. Hopefully I get lucky the second time!

S Health not working properly

I got my new S6 edge about half a month ago. In the start the pedometer was counting steps perfectly, but then it suddenly stopped for no apparent reason. What it does now is that it does not count the steps properly, i go to the gym every day and run for about 20 mins but it only registers 200 steps. I have tried uninstalling and then re installing, removed updates and updated from google play but nothing seems to have worked.
If any one has faced this problem in the past and fixed it, then your help would be greatly appreciated. Thank you in advance
deathi6 said:
I got my new S6 edge about half a month ago. In the start the pedometer was counting steps perfectly, but then it suddenly stopped for no apparent reason. What it does now is that it does not count the steps properly, i go to the gym every day and run for about 20 mins but it only registers 200 steps. I have tried uninstalling and then re installing, removed updates and updated from google play but nothing seems to have worked.
If any one has faced this problem in the past and fixed it, then your help would be greatly appreciated. Thank you in advance
Click to expand...
Click to collapse
Check if your accelerometer works correctly… *#0*# then tap sensors… my first device was DOA with broken accelerometer (stuck X axis). S-health had the same symptoms as yours and camera app was stuck in landscape mode.
subcode said:
Check if your accelerometer works correctly… *#0*# then tap sensors… my first device was DOA with broken accelerometer (stuck X axis). S-health had the same symptoms as yours and camera app was stuck in landscape mode.
Click to expand...
Click to collapse
I tried using this code but it is not working. I go to the key pad and type *#0*# but nothing happens. I have no idea why this is so.
AFAIK, 'codes' aren't honored by the dialer on Verizon S6/Edge phones.
Anyone ever have one work?
deathi6 said:
I tried using this code but it is not working. I go to the key pad and type *#0*# but nothing happens. I have no idea why this is so.
Click to expand...
Click to collapse
if you can't access samsung's diagnostics screen, download sensor kinetics from google play to check the sensors...
subcode said:
if you can't access samsung's diagnostics screen, download sensor kinetics from google play to check the sensors...
Click to expand...
Click to collapse
Thnx for letting me know about this app. I downloaded it and checked, the accelorometer is working just fine.

Tap to Speak ... NOT going away after use.

Is Anyone else having this issue?
A couple of days ago over night I got some sort of google update..
Heck, It might even be the updated google NOW..
When ever I use speak to text mic ..
It literally takes over half the screen and get this... DOES NOT GO AWAY!!!
This is so freaking ridiculous! A Google update that does this crap?!
I too own a S6 Edge Verizon 128GB and I noticed a couple of things.
If you bring up text to speak and then power off your phone.. Once you come back... you have locked it (Until restart)
I tried the following...
1) Reset the Dalvik Cache .. No luck.
2) tried force closing TTS and samsung text to speech.. no go.
3) Uninstalling latest update to the high quality voice. .. No Go.
4) Tried holding both buttons at the Same Time... No go..
5) For quibs and giggles.. Held down the close "X" for 5 whole minutes.
********************************************
What I think is going on is a time out error in the code.
So how i am able to get around it RARELY is..
Bring it up with the microphone button
Say what I need to say then hit the X to close it as FAST AS I CAN!!
I know that with all of our phone hackers, crackers and experts that we can ALL reach a Fix on this.
Damn Google...
Hmm... Seems to be the google update that just released!
I think I have figured it out. GOOGLE APP UPDATE.
What was your fix?
mrneoz81 said:
Hmm... Seems to be the google update that just released!
I think I have figured it out. GOOGLE APP UPDATE.
Click to expand...
Click to collapse
What did you do and did it fix the problem. I have been contacted by two different friends today with the exact same problem.
They have Android 5.0 on a Samsung Note 3 and Note 4. The 4 has kernel of 3.4.0.
I have an S5 with 5.1.1 and have tested, I do not have the problem.
My Google App is at 5.2.33.19.arm.
What was/is your version?
I spammed the phone by clicking the home button until it went away. It's happened to me 3 times now and it worked on all three occasions. Hope this helps
Dvhuerta said:
I spammed the phone by clicking the home button until it went away. It's happened to me 3 times now and it worked on all three occasions. Hope this helps
Click to expand...
Click to collapse
Sorry, was out of town.. All I did was go to my settings and uninstalled the Google App (Uninstall Updates) I stopped the play store from automatically installing the Google App Update. I have yet to have a problem now.
I will be posting a YouTube Video on the subject this week.

Nougat 7.0 bugs - problems

I know most of us are happy with new Nougat firmware but i also see some people posting problems. To track this better i would like to all of us post here. This way some problems/bugs maybe look by more people and someone my have idea.
I got problem with Screen Mirroring. Whatever i do can't connect to my Samsung TV or Samsung Blue Ray player. I did restore software to PI2 and Screen mirroring worked fine. I did try on K1 and no problem buy soon as i update to BQA6 can't connect to any devices. Any help for this, anybody have problem like this? HELP. This is not like i use a lot but i make drives me crazy to point i may go to AT&T and warranty exchange my phone.
norbarb said:
I know most of us are happy with new Nougat firmware but i also see some people posting problems. To track this better i would like to all of us post here. This way some problems/bugs maybe look by more people and someone my have idea.
I got problem with Screen Mirroring. Whatever i do can't connect to my Samsung TV or Samsung Blue Ray player. I did restore software to PI2 and Screen mirroring worked fine. I did try on K1 and no problem buy soon as i update to BQA6 can't connect to any devices. Any help for this, anybody have problem like this? HELP. This is not like i use a lot but i make drives me crazy to point i may go to AT&T and warranty exchange my phone.
Click to expand...
Click to collapse
Mine had issues when I first upgraded to nougat with mirroring but it magically fixed itself lol
Only thing I've noticed is even with Auto rightness off the screen still dims itself ever so slightly when you leave a lighted area and go to a darker area, I'm assuming it's the blue light filter....Even though I have that option turned off.
Sent from my SM-G935T using XDA-Developers Legacy app
Only issue I've had is a daily "Android System has stopped" popup, but it's pretty uneventful. Nothing crashes, phone doesn't restart. Just hit "ok" and go about my business. I assume it's related to the disabled package list I've carried over from MM.
norbarb said:
I know most of us are happy with new Nougat firmware but i also see some people posting problems. To track this better i would like to all of us post here. This way some problems/bugs maybe look by more people and someone my have idea.
I got problem with Screen Mirroring. Whatever i do can't connect to my Samsung TV or Samsung Blue Ray player. I did restore software to PI2 and Screen mirroring worked fine. I did try on K1 and no problem buy soon as i update to BQA6 can't connect to any devices. Any help for this, anybody have problem like this? HELP. This is not like i use a lot but i make drives me crazy to point i may go to AT&T and warranty exchange my phone.
Click to expand...
Click to collapse
Hi Norbarb,
Last weekend, I was on QA4 then I Odin'd back to APK1 and took the Official ATT OTA update to Nougat 7.0.
I just tested screen mirroring and it worked without any problems. Sorry, I don't have a Samsung BluRay to test.
Now the issue that I've been having is reboots. In the beginning, when I was first on N7.0 I had no problems whatsoever for a few days.
- On Feb. 20th, I kept getting a message that one of my apps unexpectedly closed. Now this app is old and wasn't even supported on MM (it's called Webcams widget) but it had worked flawlessly on MM and Nougat QA4.
- Then on Feb. 21st I had a couple of reboots happen, I went into a solid Bootloop that started in the afternoon and kept rebooting for around 10-15 times! It stopped long enough for me to actually Power Off my S7E down in the normal manner and I left it that way for around 5 minutes.
- I searched for solutions and finally ended up clearing the Cache Partition like this:
Wipe cache partition
Turn off the device.
Press and hold the Volume Up key, Home key, and Power key at the same time.
When the phone powers on, the Android System Recovery screen appears approx. 30 seconds later.
Release all of the keys.
Press the Volume down key to highlight "wipe cache partition."
Press the Power key to select.
Press the Volume down key to highlight “yes” and press thePower key to select.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
My phone went without a reboot for almost 2 days then yesterday afternoon I had one single reboot. My next test (if needed) will be to clear each app cache/data. Unless it gets really, really bad again, only then will I resort to a complete reset.
The only difference between using my phone on the official QA6 and the sideloaded QA4 is that I had turned off auto-updating for my Play Store apps when on QA4 (and earlier). I had a lot of updates occur when updating to QA6.
Doing more research today, I found an article talking about some common Nougat problems and possible fixes here.
antizombie said:
Only issue I've had is a daily "Android System has stopped" popup, but it's pretty uneventful. Nothing crashes, phone doesn't restart. Just hit "ok" and go about my business. I assume it's related to the disabled package list I've carried over from MM.
Click to expand...
Click to collapse
Did you preform factory reset ?
It help me with lot of problems. Just make backup using Samsung Cloud and after factory reset using restore from Samsung cloud you will have 97% all of you settings and apps back. It is wort to do it.
Actually I just took a guess and re-enabled com.qualcomm.atfwd. I don't have a wifi display BUT I haven't gotten "Android System has stopped" since I turned it back on. This was never an issue on MM. If it happens again I'll try a few more packages related to Android System before a factory reset.
antizombie said:
Actually I just took a guess and re-enabled com.qualcomm.atfwd. I don't have a wifi display BUT I haven't gotten "Android System has stopped" since I turned it back on. This was never an issue on MM. If it happens again I'll try a few more packages related to Android System before a factory reset.
Click to expand...
Click to collapse
What App did you use to disable it?
manny05 said:
What App did you use to disable it?
Click to expand...
Click to collapse
Package Disabler Pro. It's the only one that currently works in Nougat as far as I know.
I switched to OnePlus 3T today, and here are few observations guys...
Compared to Nougat on S7E... different level of speed and responsiveness, way different.
I used CM and AOSP roms in the past, on different phones, I know they fast, but this... speed demon out of the box, with MM or Nougat.
Feel bad for leaving S7E forums, but believe me guys, it is a flagship killer indeed. Unbelievable.
I will go back to Sammy with S8 only if they will be able to keep up with this kind of speed, plain and simple.
I was hoping with every generation that Sammy will get rid of touchwiz lags... new phones and new chipsets were piling up, but it never changed, unfortunately.
Touch wiz nougat is a bloody mess next to 3T nougat...
Yes yes, I know. But I never used edge panels... or OOD that much.
Peace out guys!
norbarb said:
Just make backup using Samsung Cloud and after factory reset using restore from Samsung cloud you will have 97% all of you settings and apps back. It is wort to do it.
Click to expand...
Click to collapse
Samsung Cloud? Can't find in app store.
[EDIT]
I'm guessing it's part of Nougat 7.0?
http://www.samsung.com/global/galaxy/apps/samsung-cloud/
It's not available in 6.0.1 I'm currently on.
[email protected] said:
Samsung Cloud? Can't find in app store.
[EDIT]
I'm guessing it's part of Nougat 7.0?
http://www.samsung.com/global/galaxy/apps/samsung-cloud/
It's not available in 6.0.1 I'm currently on.
Click to expand...
Click to collapse
Sorry. Samsung switch will work too.
antizombie said:
Package Disabler Pro. It's the only one that currently works in Nougat as far as I know.
Click to expand...
Click to collapse
This... Just figured out ez disabler pro no longer works with Nougat
Sent from my SAMSUNG-SM-G935A using XDA-Developers Legacy app
Quickvic30 said:
Only thing I've noticed is even with Auto rightness off the screen still dims itself ever so slightly when you leave a lighted area and go to a darker area, I'm assuming it's the blue light filter....Even though I have that option turned off.
Sent from my SM-G935T using XDA-Developers Legacy app
Click to expand...
Click to collapse
I have this issue also, it keeps dimming constantly, and my blind self can't read it without manually turning up the brightness.
(Eye exam on Fri LOL)
Hello. My first post here. I have been lurking & reading for years.
I have a few of the minor issues that others have, like the colors will be washed out sometimes, pull down notifications are a bit harder to read. My main issue with this update is that my recently used apps will randomly close when the screen is locked & only keep 4 or 5 open. I want them to all stay open & I close the ones I no longer need. That is why I got this phone in the first place. Now apps that I need to go back to later & continue working are gone. Very annoying. I assumed it was a new performance setting activated without any explanation of how it will affect normal usage. I can't find where to change that particular setting, if it is changeable at all now.
Brine! said:
my recently used apps will randomly close when the screen is locked & only keep 4 or 5 open. I want them to all stay open & I close the ones I no longer need.
Click to expand...
Click to collapse
settings->device maintenance->battery->battery usage->optimize battery usage
Gary02468 said:
settings->device maintenance->battery->battery usage->optimize battery usage
Click to expand...
Click to collapse
Thanks for the tip. I tried that a few times. No change. Even added frequently used apps to be unmonitored. It is still closing all recently used apps, except the last 4 or 5. I just now turned off the app power monitor completely. It didn't change the estimated battery life hardly any. We'll see how that goes for a while.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Brine! said:
Thanks for the tip. I tried that a few times. No change. Even added frequently used apps to be unmonitored. It is still closing all recently used apps, except the last 4 or 5. I just now turned off the app power monitor completely. It didn't change the estimated battery life hardly any. We'll see how that goes for a while.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Click to expand...
Click to collapse
Just go to settings and search for battery. Then you will see what apps you can stop to have better battery live
Clicking from Edge of Galaxy
Battery life is terrible, and no volte, coming from MM 935U.
darthmalus said:
Battery life is terrible, and no volte, coming from MM 935U.
Click to expand...
Click to collapse
Go back to U firmware. If you use Nougat less then week how can you say anything about battery. I got 20-22 hours of use and around 4 screen time. How much more do you need? Why people are so greedy? All i hear everywhere is i want more, i need more, give me more etc. When babble going to blow.
Clicking from Edge of Galaxy
norbarb said:
Go back to U firmware. If you use Nougat less then week how can you say anything about battery. I got 20-22 hours of use and around 4 screen time. How much more do you need? Why people are so greedy? All i hear everywhere is i want more, i need more, give me more etc. When babble going to blow.
Clicking from Edge of Galaxy
Click to expand...
Click to collapse
once samsung gives us 935U nougat maybe ill go back to it.

Has anyone noticed in their Note 8 or S8+/S8 what has happened to Smart Lock?

Recently, in my Note 8, no matter what I do, I’m having issues with Smart Lock. Specifically when I’m at home with Trusted Places. It works with the other Smart Lock areas, just not the Trusted Places. I thought if i shutoff WiFi, I fixed it. But, no. It still doesn’t work. About 2 weeks ago, it was working flawlessly. Obviously if the phone wasn’t used for 4 hours, I would have to use a method to unlock my phone, but after that when I was at home it would open without entering any method to unlock the phone. Anyone have this issue? If so, any solutions? I’ve tried so many and I’m getting tired and frustrated. I really don’t want a feature that’s been working on many Android phone including this one for years, make me resent this phone. Not sure if resent is the right word, but I’m sure everyone knows what I’m talking about. What is with Samsung, from how they handled the Note 7 fiasco (I got a lot more help through Verizon), not bringing back the original S Note app, constantly giving us great features then taking them away, etc. I can keep going on and on. If there was another Android phone that had a S Pen comparable to theirs, I really think they would be in trouble with how they are treating us consumers. I’m just really frustrated. Hopefully someone can help with this issue, that shouldn’t be. But based on my Google search, it looks like I’m not the only one. Thanks in advance for your help.
sll1313 said:
Recently, in my Note 8, no matter what I do, I’m having issues with Smart Lock. Specifically when I’m at home with Trusted Places. It works with the other Smart Lock areas, just not the Trusted Places. I thought if i shutoff WiFi, I fixed it. But, no. It still doesn’t work. About 2 weeks ago, it was working flawlessly. Obviously if the phone wasn’t used for 4 hours, I would have to use a method to unlock my phone, but after that when I was at home it would open without entering any method to unlock the phone. Anyone have this issue? If so, any solutions? I’ve tried so many and I’m getting tired and frustrated. I really don’t want a feature that’s been working on many Android phone including this one for years, make me resent this phone. Not sure if resent is the right word, but I’m sure everyone knows what I’m talking about. What is with Samsung, from how they handled the Note 7 fiasco (I got a lot more help through Verizon), not bringing back the original S Note app, constantly giving us great features then taking them away, etc. I can keep going on and on. If there was another Android phone that had a S Pen comparable to theirs, I really think they would be in trouble with how they are treating us consumers. I’m just really frustrated. Hopefully someone can help with this issue, that shouldn’t be. But based on my Google search, it looks like I’m not the only one. Thanks in advance for your help.
Click to expand...
Click to collapse
Do you have an Exchange account of some kind on the device? My corporate email disables Trusted Places in my device, but sometimes it kicks in and works for a brief period of time.
Works fine for me
Sent from my SM-N950U using Tapatalk
Actually had the same issue, had to add my current location under smartlock Trusted places (even though it shows as identical address to home)
Jammol said:
Do you have an Exchange account of some kind on the device? My corporate email disables Trusted Places in my device, but sometimes it kicks in and works for a brief period of time.
Click to expand...
Click to collapse
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
SteelPicori said:
Actually had the same issue, had to add my current location under smartlock Trusted places (even though it shows as identical address to home)
Click to expand...
Click to collapse
I’ve tried this, too. I’ve also tried different locations on my street and it was working, but then stopped again. Open to other suggestions.
sll1313 said:
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
Click to expand...
Click to collapse
Oh okay. Only other thing I can think of is software update that was released about that time. Can you try a factory reset after backing up your data?
Jammol said:
Oh okay. Only other thing I can think of is software update that was released about that time. Can you try a factory reset after backing up your data?
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Click to collapse
Thanks for the quick response. I appreciate the thought, but I was trying to figure out another way. I finally got the original S Note app with Action Memo, Photo Note, Idea Sketch, Sketchbook, Easy Chart, etc. on the phone and I really don’t want to take any chances that I lose that app. It’s my favorite app for the Note. Still shocked that Samsung changed it to Samsung Notes. However, you gave me an idea. I normally wipe cache partition when I do updates and I forgot after the last security update. So I just did it and Trusted Places is working so far. Hopefully it continues. Thanks for the suggestion! If this holds up, I will let you know and then I’ll just have to remember to do that after each OTA.
My wife and I use smart lock location at home, hers stopped working 2 days ago and mine stopped yesterday. Must have been an update to an app that is killing it.
Just spoke with a Samsung rep and have a possible solution
Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
This worked for me.
Sent from the delta quadrant.
EVObastard said:
My wife and I use smart lock location at home, hers stopped working 2 days ago and mine stopped yesterday. Must have been an update to an app that is killing it.
Just spoke with a Samsung rep and have a possible solution
Settings >> Apps >> more options ( 3 vertical dots) >> tap on System apps
scroll to "google play services" and clear it's cache, reboot the phone and then check for the issue.
This worked for me.
Sent from the delta quadrant.
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Click to collapse
I just tried this idea for my phone and I thought it worked, but unfortunately I was wrong. I wanted to double check to be certain because one of my work arounds to fix this issue was just rebooting the phone and making sure my location was working and then it would work. So of course since your idea involved rebooting I knew that would help my phone. I was just hoping the added step of clearing the cache would make it work permanently. Are both of your phones still working? I may just forget it and set it up for either the Google Home or mini as a trusted device because this is getting very frustrating. If you could think of anything else, please let me know. Thanks again.
I had the same problem at home and I narrowed down to the GPS not locking down properly in different areas of the house. Open Google Maps and you can see.
So, the next time it stops working, simply add the trusted zone of your area again even though the coordinates are the same.
I have the same coordinates registered 4 times in my device and haven't had an issue since.
It's a stupid solution but works.
i have an N950F running 8.0.0 and for me it stopped working on Nougat. After i clean istalled Oreo, smart lock worked for about 3 days. Now it doesn't again . I already cleaned cache of google play services and since then it works when it want's sometimes it workes sometimes not. is there no way to force it ? i mean once we have unlocked the device we can tap the lock on lockscreen to lock the device again . Is there nothing similar like this to unlock the device if the Automatad way isn't working propertly?
Adding more locations around my home area also didn't helped.
it is also very frustrating that we only can add bluetooth devices to trusted devices instead of i.E. my home router so it would know that i am at home not only through GPS location.
sll1313 said:
Unfortunately, that’s not it. It’s been working flawlessly since I got the phone on release date. It’s just been recently, approximately 2 weeks, that it stopped working. Even then, I’ll get it to work for a dat and then it will stop again.
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I have the exact same problem! I'm not sure when it started happening, but it has annoyed me more and more over the last couple of weeks. I'll try to add my home again as a second input.
Note8 950F w/ Jan security update (nordic).
edit: it seems to work now when I've added my home two times.
I’ve actually tried all those ideas. I have a paragraph of locations including addresses as well as coordinates. I find that interesting that you mentioned about having four of the same coordinates because I noticed something quite interesting. Sometimes when they’re the same coordinates it will say it’s a duplicate and those I’ve dismissed. However, others that come up don’t come up with that message and I end up having multiple items with the same coordinates. Later on I erase them because I figure they’re just duplicates. I won’t going forward to see if that works. I’m assuming the ones the system catches as duplicates are the ones to not have included. I’m thinking about trying my home or one of my minis to use as a trusted device. I just really would like to get Trusted Places to work, but if not I think that’s the only other option since we can’t use a router as an option and I don’t have any of my Bluetooth speakers on all the time (I’m assuming those won’t work because of that). Please keep us informed in anyone cane up with any other ideas (as I’m sure you all will) and I will do the same.
LegendSmoker said:
i have an N950F running 8.0.0 and for me it stopped working on Nougat. After i clean istalled Oreo, smart lock worked for about 3 days. Now it doesn't again . I already cleaned cache of google play services and since then it works when it want's sometimes it workes sometimes not. is there no way to force it ? i mean once we have unlocked the device we can tap the lock on lockscreen to lock the device again . Is there nothing similar like this to unlock the device if the Automatad way isn't working propertly?
Adding more locations around my home area also didn't helped.
it is also very frustrating that we only can add bluetooth devices to trusted devices instead of i.E. my home router so it would know that i am at home not only through GPS location.
Click to expand...
Click to collapse
I haven’t installed Oreo yet. I was waiting to hear what everyone thinks of it. How do you like it? That was one of my ideas that I was hoping would work. The only reason I haven’t installed Oreo besides waiting to hear what people thought. I want to make sure the Note 8 runs as well on it. I know in the past sometimes you upgrade and it makes the phone run worse. Also, I’ve got Nova Prime running , so it’s seems like I have most of the features that come with Oreo already on my phone. Honestly the last and most important reason I haven’t upgraded is the original S Note app. I had it running with Action Memo for quite sometime, but finally after awhile I managed to get it fully installed with Photo Note, Easy Chart, Idea Sketch, Scrapbook, etc. It’s working in its full form. There’s one very minor thing that I never realized wasn’t around since the Note 4 (because I didn’t own the Note 5 since it didn’t have the SD slot). And that’s not being able to bring in a photo from your gallery to Photo Note. Other than that minor item, it works flawlessly. So I really don’t want to lose it. I know eventually I will take my chances, but I was really hoping someone else already updated their phone and it’s still working. By any chance, did you have it fully installed when you updated to Oreo? BTW, the only other option which I put in my other post which another person posted as well is to use the Google Home/mini/max as a trusted device as a workaround.
sll1313 said:
I haven’t installed Oreo yet. I was waiting to hear what everyone thinks of it. How do you like it? That was one of my ideas that I was hoping would work. The only reason I haven’t installed Oreo besides waiting to hear what people thought. I want to make sure the Note 8 runs as well on it. I know in the past sometimes you upgrade and it makes the phone run worse. Also, I’ve got Nova Prime running , so it’s seems like I have most of the features that come with Oreo already on my phone. Honestly the last and most important reason I haven’t upgraded is the original S Note app. I had it running with Action Memo for quite sometime, but finally after awhile I managed to get it fully installed with Photo Note, Easy Chart, Idea Sketch, Scrapbook, etc. It’s working in its full form. There’s one very minor thing that I never realized wasn’t around since the Note 4 (because I didn’t own the Note 5 since it didn’t have the SD slot). And that’s not being able to bring in a photo from your gallery to Photo Note. Other than that minor item, it works flawlessly. So I really don’t want to lose it. I know eventually I will take my chances, but I was really hoping someone else already updated their phone and it’s still working. By any chance, did you have it fully installed when you updated to Oreo? BTW, the only other option which I put in my other post which another person posted as well is to use the Google Home/mini/max as a trusted device as a workaround.
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Ou i like Oreo. I did a clean install and can say that I have Better SOT( on nougat 4 h on oreo 5h ). Else is same as nougat for me... Some changes in Settings UI and some changes in ui here and there nothing interesting. I can't help you with Snote because I didn't use it in past with my older Note 3 or 4 or 5 but now I just learned to use Samsung notes because i am just writing some songtexts with it. I can understand also that users don't want to switch because snote had more features but they are making it harder and harder to get snote back with fully functionality so it is only matter of time until it is fully uncompatible. But I Can find it on play store so it probably still works. If you hold the s pen button and touch the screen with the pen twice you will get an action memo like note with Samsung notes but you probably know that and this is the only thing I need ^^ what do you mean with fully installed after updated to oreo? I did a factory reset before and after I flashed oreo with Odin. And then I restored all my files with smart switch from PC. If you want to keep your data you can wait for OTA update or try dirty flashing with Odin but if you get any fc's after you updated them you will still need to factory reset to get rid of these errors. Thanks for this suggestion but unfortunately I don't own any smart home or Google home devices except of chromecast and this is not enough ^^
Gesendet von meinem SM-N950F mit Tapatalk
I have the same issue lately (maybe 2 weeks at most so mid-March) that I've noticed Smart Lock no longer working most of the time when I'm at home or any other "trusted places". Seriously annoying because as mentioned above (by LegendSmoker) that they should allow routers to be added as trusted devices then it would solve this issue. I'm using the Canadian Note 8 (N950W unlocked) and it was fine from launch up until 1-2 weeks ago roughly and now it prompts the pattern or biometrics most of the time when I am at home. Nothing has helped so far in resolving this so not sure what caused it but hopefully it will start working again soon.
This is very annoying. I've done factory reset but the problem comes back after a few hours of use.
I've discovered something interesting, mine usually works late at night, like after 10p, coincidentally right after my AOD turns off. I've tried manually turning off AOD but that doesn't seem to help. I just realized that I have the do not disturb coming on at 10p also but my wife does not so I don't think it's that. It seems really odd though, that it works late at night, every night.
Sent from the delta quadrant.
LegendSmoker said:
Ou i like Oreo. I did a clean install and can say that I have Better SOT( on nougat 4 h on oreo 5h ). Else is same as nougat for me... Some changes in Settings UI and some changes in ui here and there nothing interesting. I can't help you with Snote because I didn't use it in past with my older Note 3 or 4 or 5 but now I just learned to use Samsung notes because i am just writing some songtexts with it. I can understand also that users don't want to switch because snote had more features but they are making it harder and harder to get snote back with fully functionality so it is only matter of time until it is fully uncompatible. But I Can find it on play store so it probably still works. If you hold the s pen button and touch the screen with the pen twice you will get an action memo like note with Samsung notes but you probably know that and this is the only thing I need ^^ what do you mean with fully installed after updated to oreo? I did a factory reset before and after I flashed oreo with Odin. And then I restored all my files with smart switch from PC. If you want to keep your data you can wait for OTA update or try dirty flashing with Odin but if you get any fc's after you updated them you will still need to factory reset to get rid of these errors. Thanks for this suggestion but unfortunately I don't own any smart home or Google home devices except of chromecast and this is not enough ^^
Gesendet von meinem SM-N950F mit Tapatalk
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Thanks for the quick response. I will probably wait for the OTA for Oreo since I’ve waited this long and I’ve heard rumors it’s coming very soon. Yes, I am aware that you are able to open Samsung Notes the same way you were able to open Action Memo.
The S Note app that’s on the Play Store is not the original version and is missing numerous features. While there still a few features that are better than the Samsung Notes app, if that was my choice I would’ve probably followed your lead and stuck with Samsung Notes. Luckily, I was able to get the S Note app with Action Memo installed on my phone pretty quickly and eventually found a way to get the entire S Note app that besides having Action Memo, it also has Photo Note, Easy Chart, Idea Sketch, Scrapbook, and the rest. So that’s what I meant I took me some time to find a way to get the whole app side loaded and fully installed on my phone. I actually found the answer on this site. So I was trying to explain that I am somewhat worried that when I update to Oreo, it won’t work or I’ll have to do it all over again. I really hope not.
I also really hope that Samsung changes it’s mind with Samsung Notes in that either they improve the app with all, if not more, of the S Note features or just bring back S Notes. I didn’t use the S Pen really at all because I was really unaware of all its capabilities, including S Note until I upgrade from the Note 2 to the Note 3. I really think if they expanded the features of the app they would leave a lot of phones in the dust. There’s a member of XDA, tah480, who has some really great ideas on how the could really perfect S Note and make a phenomenal app. I already feel it’s probably the best app ever and with his ideas it would really be unreal.
I hope that it explains what I posted better. Also, while my phone isn’t perfect, I’m wondering if there is a weird delayed issue with location. I’ve added a lot of places in Trusted Places and will always add more every time it doesn’t let me in, but I’ll also open the Map app or ask Google where I am and then sure enough it works, but again only temporarily. It also seems to work temporarily after a reboot.
Oh and to the other post, I actually found the complete opposite about the AOD. I had mine going off at night and I changed it because I though it was having an effect on a clock/weather widget. Now it seem the Smart Lock is actually working better, still unfortunately not like it did. I’m just disappointed because I was really hoping then when I updated to Oreo I was hoping that would fix it, but it sounds like that’s not going to happen.
The only other thing that’s interesting is I notice I have a delayed issue with updating/installing apps on Google Play. They download and then they sit there and either eventually get installed or I have a workaround to get it to work. The only thing I could think about is I disabled the DT ignite (or whatever it was called before). It was my understanding that you should disable it. I’m wondering if I put it back, if these issues would start working again.

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