Database Develop

Note 3 Touch Stops Responding or Working

Has anyone had issues with their Samsung Note 3 and touch input?
Mine will get into a state where it not longer responds to touch. It will respond if I pull out the stylus and use that; or if I turn off the screen then turn it back on, it will start responding again.
It has done this maybe 50 times since I got it two days ago :-\

Yes I have the same issue. Do you have the Rogers version of the Note 3?
I created a couple of threads in hopes to find a fix.
Here they are
http://forum.xda-developers.com/showthread.php?t=2471123
http://forum.xda-developers.com/showthread.php?t=2471171
Sent from my SM-N900W8 using Tapatalk 4

djnoicatse said:
Yes I have the same issue. Do you have the Rogers version of the Note 3?
I created a couple of threads in hopes to find a fix.
Here they are
http://forum.xda-developers.com/showthread.php?t=2471123
http://forum.xda-developers.com/showthread.php?t=2471171
Sent from my SM-N900W8 using Tapatalk 4
Click to expand...
Click to collapse
What is the "Rogers" version? And how would I check if I have that?

Dunno if it matters, but these are the apps I have "Turned Off" via the application manager:
ANT Radio Service
AT&T DriveMode
AT&T FamilyMap
AT&T Locker
AT&T Messages
AT&T Navigator
AT&T Ready2Go
AT&T Smart Wi-Fi
BlurbCheckout
ChatON
DualClock (digital)
Games
Google Play Books
Google Play Magazines
Google Play Movies & TV
Google Search
Lookout Security
Mobile TV
PEN.UP
POLARIS Office 5
S Voice
Samsung Apps
Samsung Apps Widget
Samsung Calendar SyncAdapter
Samsung Cloud Data Relay
Samsung Cloud Quota
Samsung Contact SyncAdapter
Samsung SBrowser Sync Adapter
Samsung SNote3 SyncAdapter
Samsung Syncadapters
Story Album
Story Album Widget
Swype
TalkBack
Travel wallpaper
TripAdvisor
Weather Widget
Yahoo! Finance
TPmobile

From my chat with Samsung:
Stewart: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Christopher: Hello, I have a Note 3, and I am having issues where the screen becomes unresponsive to FINGER touch.
Christopher: But if I pull out the stylus, it responds to that just fine. It seems to get into this state in a variety of apps & games, as well as on my home launcher screen. Only thing that resolves it is turning the screen off and on again.
Stewart: I understand that your device screen is not responding to your finger touch. Is that correct?
Christopher: That is correct. It happens several times a day
Stewart: Thank you. I will be glad to assist you.
Stewart: Is there any screen protector on the screen?
Christopher: No
Stewart: Thank you.
Stewart: Let us try to troubleshoot the issue by performing a soft reset in the device.
Stewart: Please follow the steps mentioned below to perform a soft reset on your Phone.
1. Turn off the handset.
2. Remove the battery and wait for 30 seconds.
3. Reinsert the battery and turn ON the device.
Christopher: okay, doing that now
Stewart: Please go ahead.
Christopher: Device is starting now
Stewart: Okay.
Stewart: Please check whether the issue persists after the device turned ON.
Christopher: I am checking
Stewart: Okay.
Christopher: The issue happens randomly
Christopher: So it may not repro right away
Stewart: If the issue persists further , you can try contacting the place of purcjase and get the device replaced under 15 days replacement warranty.
Christopher: What other reasons could cause it?
Christopher: If it happens again, is replacement the only choice?
Stewart: We do not have such reported issues at our end.
Christopher: Yesterday, it was also randomly doing the haptic-vibrate even though I wasn't doing anything
Stewart: There might be some issue with the device.
Christopher: How do I replace it? Do I take it to any AT&T store?
Stewart: Yes, please.
Click to expand...
Click to collapse
Surprisingly, since I did that, the issue went away. Now it's only been since yesterday afternoon that I did that, so hopefully I haven't jinx'd myself.......

tmobile version
NaxIonz said:
From my chat with Samsung:
Surprisingly, since I did that, the issue went away. Now it's only been since yesterday afternoon that I did that, so hopefully I haven't jinx'd myself.......
Click to expand...
Click to collapse
Mine has been doing this as well especially on the lock screen and on games have to hit power button to get it to respond. I pulled the battery once but didn't wait 30 secs so I just did it again. I hope it works or I'm taking it back.

I got the same issue. I will also try removing the battery. Hope it works.

I am having this problem too with kitkat 4.4.2 and an international LTE note3
did the battery tip work for you?

Edited...

Note 3 Finger touch unresponsive after kitkat update
alf69mi said:
I am having this problem too with kitkat 4.4.2 and an international LTE note3
did the battery tip work for you?
Click to expand...
Click to collapse
I am facing the same issue ..If anybody finds any fix ...Kindly let me know also .

[email protected] said:
I am facing the same issue ..If anybody finds any fix ...Kindly let me know also .
Click to expand...
Click to collapse
Try a factory reset. If that doesn't help, then it may be time to exchange it.

Enable all air controls. The problem to me has disappeared and I'm sure it's sw
Inviato dal mio Note 3

Any other fixes? Already brought my phone to the service centre twice

[Q] gyroscope

Been looking all day, and can't find an answer. I've been trying to calibrate my gyroscope through GPS status, and a few other programs. Also tried doing it through *#0*#, and waving the phone in figure eights. It will calibrate just fine, but when I reboot the settings go away. Anyone have any idea how to fix it?

if your gyroscope is that far out of wack that you need to calibrate it, i think you need a new device.

I honestly don't think I need a new device. When it was stock it worked fine. But I'm on MLG deodex ROM now and that's where the problem started. I even tried nc2 international and dynamic but those all have the same issue for me. My screen rotation works fine. Maybe I meant to say compass not gyro. Not sure if they are one and the same. But when I use a compass app I have to do the figure 8 to calibrate it then if I reboot it resets it back to being all wonky. Any help is greatly appreciated.

imnew214 said:
I honestly don't think I need a new device. When it was stock it worked fine. But I'm on MLG deodex ROM now and that's where the problem started. I even tried nc2 international and dynamic but those all have the same issue for me. My screen rotation works fine. Maybe I meant to say compass not gyro. Not sure if they are one and the same. But when I use a compass app I have to do the figure 8 to calibrate it then if I reboot it resets it back to being all wonky. Any help is greatly appreciated.
Click to expand...
Click to collapse
Mine has never worked correctly from the beginning. It's a note 3 hardware issue. Replacement phone won't help. Here's a screen shot, just to make sure this is what your talking about. In the picture I'm not facing the direction it says.
Sent from my SM-N900A using XDA Free mobile app

Have you tried calibrating yours at all though? Try the swinging your phone in a figure 8 for a few seconds, then check it. If it works, try a reboot and see if yours sticks or goes wonky again.

imnew214 said:
Have you tried calibrating yours at all though? Try the swinging your phone in a figure 8 for a few seconds, then check it. If it works, try a reboot and see if yours sticks or goes wonky again.
Click to expand...
Click to collapse
Ya I've tried. Even went in the service menu and got the green line aligned and setup. But just like you, after a reboot is over.
Sent from my SM-N900A using XDA Free mobile app

Well at least I know in not alone. Thanks bud.

definitely not alone on this lol. I have done the same things with exactly the same results you describe.

Hear Rate and Pedometer Stop working

Hey all,
I was wondering if any of you have seen the heart rate and pedometer stop working all together. I have not rooted, rom'ed or done anything to this watch yet.
I have also tried reseting the device, powering it down and attempting the reading with both the google fit app and samsung heart rate app. Neither work and neither will turn on the green light that indicates the heart rate monitor is working.
Any ideas? I also have been having problems, like others, with random disconnecting and ok google commands failing to work.
Thanks.

Same problem with pedometer. Not rooted or ROM.
Help?
Rachael

Went out for a jog after 30mins said I did 149Steps
Guess I need to pick up the pace?
I restarted the Fit app, and it looks like it started counted again.

AstroDigital said:
Went out for a jog after 30mins said I did 149Steps
Guess I need to pick up the pace?
I restarted the Fit app, and it looks like it started counted again.
Click to expand...
Click to collapse
How did you restart the fit app?

ritkit said:
How did you restart the fit app?
Click to expand...
Click to collapse
You can say "start fit", or navigate to the start menu select the fit icon manually

Yes, yesterday I realised that despite running around after people at work all day I had actually managed 0 steps. Today has had a similar work load and once again I seem to have been floating serenely around the department.

I get two sets of data for step count the Note 3 says 10k
Run "Fit" it tells me 7000 steps?
The step count on the Gear Live just started acting up.

For those having issues with the step counter did you guys use facer or something similar and add the step count? I noticed mine acted up after I added it to face. Nothing short of reseting the watch would fix it either

hungmung said:
For those having issues with the step counter did you guys use facer or something similar and add the step count? I noticed mine acted up after I added it to face. Nothing short of reseting the watch would fix it either
Click to expand...
Click to collapse
I'm using facer, but not to display the step count, only the time & date.

Having the same issue, where steps count stays at 0, and heart rate monitor doesnt even light up. I tried resetting the device, then tried to use HRM before any apps are installed, but still no luck.
I think it started after installing a watchface (devops time). But the problem is still there after factory reset, so I dont think its the app's problem.
Still looking for solution..

Answer for those who are looking at this issue..
Just turn off your watch and wait a few seconds, then turn it back on. (restart doesn't work)
http://forum.xda-developers.com/gear-live/help/heart-rate-sensor-stopped-t2818335
All the sensors are alive now. Pedometer, accelerometer, HRM, compass.
I feel both stupid and relieved now.

heh I had this issue today was about to return the watch.. reset it, restarted it nothing worked then saw this and realized I never fully powered it off. Thanks!

GPe HTC One M8
With a GPe HTC One M8 (KitKat, stock) and a Samsung Gear Live, I found that my step counter stopped working when I installed Google Fit. Lots of tricks (including uninstalling 3rd party watch faces and powering off) didn't work. Uninstalling the Google Fit app fixed my problem.
Was very annoyed to find this on the Google Fit Help - Fit isn't tracking activities correctly: If you have an HTC One M8, your phone may be incompatible with Fit.
Can't tell from the help page if this is referring to the step counting built in to the M8 or something more fundamental to the Google Fit app.

For those experiencing lost steps with Google fit, there is an issue if you ate taking steps with the watch while the phone isn't moving. In any instance where the watch and phone step counts disagree the phone takes precedence.

Cysec said:
For those experiencing lost steps with Google fit, there is an issue if you ate taking steps with the watch while the phone isn't moving. In any instance where the watch and phone step counts disagree the phone takes precedence.
Click to expand...
Click to collapse
Do you know if they are going to fix this? This has not always been the case. It used to sync with my watch and grab those steps. Why the other way around?

Phone frequently hangs or touch screen unresponsive

I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Has it happened to you?

Zisco0011 said:
I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Click to expand...
Click to collapse
Check with the service center if it's a hardware issue or not.
Sent from my Nokia 7 plus using Tapatalk

K.khiladi said:
Check with the service center if it's a hardware issue or not.
Sent from my Nokia 7 plus using Tapatalk
Click to expand...
Click to collapse
It is practically impossible in my country
I have been researching and I have found several comments from people who are exactly the same, check the following link
https://community.phones.nokia.com/...s/7000023755/page/2?url_locale=#reply-to-post

Zisco0011 said:
It is practically impossible in my country
I have been researching and I have found several comments from people who are exactly the same, check the following link
https://community.phones.nokia.com/...s/7000023755/page/2?url_locale=#reply-to-post
Click to expand...
Click to collapse
same thing happens to me from time to time, i have the phone for 8 days now, it started maybe 3 days ago, screen unresponsiveness happened maybe 4 times to this date

temp fix for me was downloading Google GO files and using it to delete cache, it works for now, no screen freeze up to this point

I think is not the same issue, I refer to touch issue thats come unresponsive some times until you lock and unlock screen. Now I'm testing android P which have another firmware for the touch panel. I will report later if dont presents the issue.

I installed the preview of the Android P developer and used it for two days and after a day of use I had the same problem, very disappointing, I went back to version 8.1, I do not understand why this happened, I never hit it, threw it, nor nothing. I was very carefully with it.

Has this issue been fixed yet?

We have a few of these phones in our family and one of them is doing this sporadically, several times in a row and then it's fine for days.
I can't see a pattern as to when it happens though.

Short Question : any of you using the Nova Launcher? Ive got same problem but using the Nova Launcher since years. Yesterday i did a clean Nova Launcher (stable) install and not taking my Backup file... And my Problem with hanging (Touch panel not recognized often my Touch) seems gone. Dont know why but after testing a whole of things im trying the standard Launcher and it works better.. So i did a clean install of Nova.

Same issue, V07 Goodix-V1.017.20
I am having the same issue.
V07 Goodix-V1.017.20

schouwb said:
I am having the same issue.
V07 Goodix-V1.017.20
Click to expand...
Click to collapse
I had a Novatek V7 version with firmware V1.017.20 with unresponsivness of the screen when laying and got it replaced. Now it's also Novatek, but with Firmware V1.017.16. what version of Android you have? I am using 8.1 Oreo. Does the android update change the firmware version of the screen?

mikemanpl said:
I had a Novatek V7 version with firmware V1.017.20 with unresponsivness of the screen when laying and got it replaced. Now it's also Novatek, but with Firmware V1.017.16. what version of Android you have? I am using 8.1 Oreo. Does the android update change the firmware version of the screen?
Click to expand...
Click to collapse
I am running Android 9.
I am not sure if the update changed the firmware version of the screen.

Hi guys, do you guys Enable or Disable "Tap to wake" function? If not, try enable that function, maybe that help.

Same problem in my Nokia 5.1 Plus. automatically touched at top of time side and battery indicated area. and i cant open notification bar.

I turned ''Tap to Wake'' on and my screen has worked perfectly since then. So i think this is definetely bug, not HW problen.

has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.

magiQx said:
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
Click to expand...
Click to collapse
The only thing that worked for me was returning the phone untill the screen was replaced.
Everything else I tried (reset, reinstall, change settings, ...) led to the same problems after a while.

Hi there all ... My Nokia 7 plus device brightness go low automatically while loading anything or typing on WhatsApp ... It also happens when adaptive brightness is off.. give me a solution...

find solutions
Hi guys, please join my telegram group to find out a solution for this problem i have same problem with my tuch screen, send your details like me to my group: @nokiaproblem
My phone: nokia x7(8.1) (with global rom)
1.using unofficial theme (htc sense home)
2.using android 10
3.using password protection (pattern and finger print)
4.playing game with over 1gb data
5.using guard glass protection
6.and installed these apps:
Es file explorer Instagram
Uc browser WhatsApp
Telegram (plus) G camera
Mx player ki keyboard
Please send your details to group to see that what app is same to our devices
---------- Post added at 12:38 PM ---------- Previous post was at 12:33 PM ----------
magiQx said:
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
Click to expand...
Click to collapse
Please join to our group in telegram to find out where is the problem from,
 @nokiaproblem

*SOLVED* Galaxy S10 rotate sensor issues after update to One UI 3.0

*SOLVED*
Hi all,
Have my Galaxy S10 SM-G9730 Dual Sim (unrooted) for about 18months now and has never skipped a beat.... until the new One UI 3.0 update that I got a few days ago.
After a restart everything works fine then after 15min-2hrs I will lose auto rotate, screen brightness is also less responsive (proximity sensor seems to be ok). Toggling auto rotate/adaptive brightness on/off does nothing.
Same issue across all apps (Youtube, Camera, Messaging etc.)
Going to the *#0*# - SENSOR menu shows me that:
Accelerometer Sensor is responsive (x, y, z axis all change to reflect movement) but the "IMAGE TEST" doesn't rotate the image of the dog. Should it?
Gyroscope Sensor doesn't move at all, is it supposed to? "GYRO SELFTEST" shows a PASS.
I downloaded the app "Sensor Test" and most of the sensors give me the error:
"This sensor doesn't report any readings, seems you have error with sensor service in device firmware"
I have tried the following:
- Toggle auto rotate on/off.
- Restart phone (using power button - restart & using power & Vol down combo)
- Cleared cache from Bootloader menu.
- Settings - Apps - Reset app preferences.
- Factory reset (using both settings - Factory reset & using bootloader factory reset)
I have a feeling it is an app that isn't updated to run on One UI 3.0 but I have no way of finding the guilty app.
Called Samsung who were no help (try restart, try factory reset, send it to us but we will charge you as Samsung don't have international warranty , even though yes we agree that it was our update that probably caused it)
Seemed to be good for about 10 hours after the factory reset but came came again,
Anyone come across this and found a way out?
*edit* just checked after restart and Gyroscope Sensor shows values after restart (while auto rotate is working), This leads me to believe it is 100% the gyroscope at first which in time leads to the accelerometer also not working.
*edit x2* well I've just restarted my phone then went through every single app 1 by 1 (downloaded and bloatware) and checking for rotation after each app launch, that is: launch app, test rotation, close app, test rotation and do that 172 times!! I task killed maybe 5 times during the process..
after opening every app I still have auto rotation which leads me to believe its some system background process and not a 3rd party app issue. Damn..
Is there any way for me to monitor these? or monitor sensors stopping functioning?
*SOLVED* See post #6 below

I have same problem. After updating to one ui 3, the rotate sensor stops working after a while and only a reboot helps. Galaxy Note 10+ N9750 (snapdragon). Can't find fix yet

Same problem, autorotate feature is not working after software update (Samsung Galaxy S10 SM-G9730, One UI 3.0, Android 11)

Same thing here! If you read this please send a bug report to samsung we we can get their attention.

Didn't see anything on Reddit about it may be fixed on 3.1
Let's find out

*SOLVED*
Ok then, finally seem to have this sorted.
What I ended up doing was:
Downloading the latest firmware (the firmware that caused the problem) using frija.
I took a complete backup onto my laptop using Smart Switch.
I then flashed the firmware using Odin but again after a few hours sensors started to drop off again.
I then flashed the firmware again using Odin but this time I performed a nand erase while flashing.
Pushed my backup back onto my phone from my laptop using Smart Switch.
And hey presto!
This seems to have sorted it, I'm now well into day 2 and still working 100% which is the best it has been since the OTA firmware update.
Hopefully that will help others

My phone is doing this as well, I've got a US unlocked phone overseas as well. I followed your instructions and did the nand erase but after 2 days the sensors started messing up again.

tkwesa said:
My phone is doing this as well, I've got a US unlocked phone overseas as well. I followed your instructions and did the nand erase but after 2 days the sensors started messing up again.
Click to expand...
Click to collapse
It's the firmware..samsung is releasing buggy firmware..received 3.1 update yesterday... seems to have solved proximity and autorotate issue..smartview and NFC still not working for me.

So they force us into an update that breaks the phone and don't let us go back to the previous version of the software? That doesn't sound right.
Another marketing scam to get us on to the S21.

Same problem with S21 Ultra after Android 13. Rotate sensor flips 90degrees after some day or two of use. Now it was messenger that was active when the flip came.....
Any solutions apart from reflashing via 3rd party? That's quite a job to reset the phone.
Thanks!