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Replacement handset - do I reject few issues or live with them ?

Got my new one replacement from 3 yesterday and most of the handset is perfect
I can see a little defection on the plastic between the glass and the body but my wife says she cant see it , but I know its there so it will bug me
however ive just been checking light bleed and my screen at the top isn't fully sealed
Do I reject the handset and get another replacement ?

Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
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Jme369 said:
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
Sent from my HTC One using xda app-developers app
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Just speaking to 3 ... they can replace again - my thoughts entirely .... should be perfect but it isn't
annoying thing the fault I had before is not apparent on this handset grrrrr

Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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Jme369 said:
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
Sent from my HTC One using xda app-developers app
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third handset en route to me also will be with me on Tuesday .. not good is it if this third handset has faults
im swapping to the s4 which pains me
hopefully the 3rd handset will come from the new batch - what was the fault with yours ?
fingers x for you - let me know how you go on

Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?

They also said that I can keep getting the phone replaced if it's faulty as long as next time I don't connect the phone to wifi/the network next time, as it's still 'new' in their books if you do that.
Sent from my HTC One using xda app-developers app
---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
First had hissing behind the audio, this one has gaps/overhangs, as well as the audio issue. Serial is HT33JW, so 18th of march in Taiwan.
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giorgoxxi said:
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
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HT338W what ever that means
3 cant stop you connecting to the internet , if a handset is faulty its faulty - what happens if you connect it and then find
the microphone doesn't work ?

You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
Sent from my HTC One using xda app-developers app

Jme369 said:
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
Sent from my HTC One using xda app-developers app
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Ill completely check my handset then before connecting
I usually buy unlocked handsets but as said have always been with 3
this is the first handset from 3 for some time - bit unusual 3 faulty handsets
I was being picky with the small issue with the plastic round the glass but wont put up with glaring light from the top !
If my serial is HT338W (which was the same as my first handset)
which batch does it come from ?
Is it the same as yours ?

That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
Sent from my HTC One using xda app-developers app

The batch from 8th of March from either factory (HT or FA) seems to be the one causing problems. I am due a replacement, hope I get a later batch. If the serial number is printed on the box, I will check first before unwrapping the replacement.

Jme369 said:
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
Sent from my HTC One using xda app-developers app
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course ill have a look for you when I come home
if my next one is the same start of serial its going back without even opening it

I think in the countries where HTC One has already released, getting a replacement doesn't necessarily mean that you'll get a good one because you are getting from same batches again.
I'm hoping us getting a month late will help about those kinda problems.

Just spoke to 3 to ask them to check the handset before it is dispatched they advised they can't open the box
I asked them to check the serial number again they can't do this
Pot luck also 3 handsets is max if next one is faulty they well have to collect the handset asks check it before any more replacements
Fingers x next one is fine or I'll be less than impressed
Sent from my HTC One using xda premium

Weird thing about the handset I've got at moment till I get my 3rd replacement the heat is a lot higher .. I've been surfing for a bit and it's hot to touch didn't notice that on my first weird
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How strange, any new apps? If the third phone is no good I think I'll wait for the s4, which would be a real shame.
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None that I can think of it's cooled down again
Not sure how it goes when I've took out a new 3 contact and paid my old off can I don't delay my contact if the handset isn't for for purpose ?
Sent from my HTC One using xda premium

If you don't connect the phone to either their network or wifi then you have a 14 day cooling off period, when you can cancel your contract. Not sure how it works with paying off your old one. They offered me different handsets over the phone, they might try to charge a couple of quid extra for the s4 but I doubt it will be a problem
Sent from my HTC One using xda app-developers app

Alas I'm over 14,days and connected my first handset to the network so I'm stuck with contact which isn't a problem as I make good use of the internet and get good coverage with them (I took me contact our and paid my old one of)
Would have to use not fit for purpose but I'm hoping the 3rd is ok
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[Q] Xperia Z dead without warranty T.T

Good day my xperia z can't charge and can't turn on it has been 2 days now my battery was flat down empty and now i tried charging it in the pc and in the wall adaptor it doesn't show a red light nor a orange and still it doesn't charge but when i click the power button while it's plugged in the usb chord to the wall adaptor the red light appears only when i push the power button and when i didn't plug it and i hold the power button the red light appears blinking 3 times but still it won't turn on. can you please help me how to fix this ? It has been 7 days now since i used my phone i need to contact my sister from japan because of important matter help please. And i bought my phone in amazon. Tried charging it overnight still can't turn on and no life. tried power button + rocker volume up still nothing tried charging in pc still nothing it can't detect. Help please :crying::crying::crying::crying:

Send to sony service centre

eddietah said:
Send to sony service centre
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they need 2 copies of the warranty. sadly the international version doesn't have one :/ i don't know why such a expensive phone doesn't have a warranty

Try another charger and cable.
Sent from my C6603 using xda premium

tried still no use

What you doin before that? Oohh no RIP
Sent From C6603 Using xda premium

Sony told me they also can go by manufacturer date. And since the phone isn't even a year on the market yet and Sony offers 2 years warranty u should be able to sent it in for repair. At least in Germany it is like that.
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dante501 said:
Sony told me they also can go by manufacturer date. And since the phone isn't even a year on the market yet and Sony offers 2 years warranty u should be able to sent it in for repair. At least in Germany it is like that.
Sent from my C6603 using xda app-developers app
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Were you updated? If you were still on .350, maybe it SOD'd
Btw, why would you buy the phone W/O Warranty?
Sony offers 2 years warranty, so whereever you bought it - hustled you and hustled you good.

I got it as a present and I must have thrown the receipt for it but no biggie since I am already in Sonys system and still have a year and 10 months warranty in it even without the receipt because they go by the date of manufacturing. What makes sense because u can see when it was made and if it isn't over Sonys warranty then that isn't an issue.
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dante501 said:
I got it as a present and I must have thrown the receipt for it but no biggie since I am already in Sonys system and still have a year and 10 months warranty in it even without the receipt because they go by the date of manufacturing. What makes sense because u can see when it was made and if it isn't over Sonys warranty then that isn't an issue.
Sent from my C6603 using xda app-developers app
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i send my phone to sony so i hope they fix it they will just text me when it's okay

Screen lifted

Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
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If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue

Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black

Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
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Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89

luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
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Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
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Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC

luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee

luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
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Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.

It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
Sent from my HTCONE using xda app-developers app

Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
Sent from my HTCONE using xda premium

New z1 with dust under display.

So I just received my xperia z1 yesterday from clove and after spending the whole night setting it all up painstakingly, I found 2 small specks of dust under the display. Seems the QC isn't terribly good -- anyone else face any similar ssues with the first batch of phones?
I'm now waiting for clove to get back to me. Sigh.

No issues here... Is it under your screen protector?
Sent from my C6903 using Tapatalk 4

No issues with this device either
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Clownzer said:
No issues here... Is it under your screen protector?
Sent from my C6903 using Tapatalk 4
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nope. Under the display unfortunately. Argh, just my luck.

ianford10 said:
No issues with this device either
Sent from my C6903 using XDA Premium 4 mobile app
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glad you got a good unit! I'm contemplating what to do now, as clove days I can either return the device or I can get a "discount".

If you are unhappy with the dust then best to get another unit, it would anoy me knowing it was there
Sent from my C6903 using XDA Premium 4 mobile app

ianford10 said:
If you are unhappy with the dust then best to get another unit, it would anoy me knowing it was there
Sent from my C6903 using XDA Premium 4 mobile app
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you're absolutely right. just waiting for their reply. Just sucks that I have to pay a huge chunk in shipping.

ietsen said:
you're absolutely right. just waiting for their reply. Just sucks that I have to pay a huge chunk in shipping.
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Where you sending it from? If it's defective which it is then surely they should pick up the return postage?
Sent from my C6903 using XDA Premium 4 mobile app

ianford10 said:
Where you sending it from? If it's defective which it is then surely they should pick up the return postage?
Sent from my C6903 using XDA Premium 4 mobile app
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I got the device from Clove but I'm in Hong Kong. Just spoke to their customer rep and he says I either send it back and bear the shopping cost or receive a "discount" for the existing unit. Its my fault I suppose for not checking on returns earlier!!

ietsen said:
I got the device from Clove but I'm in Hong Kong. Just spoke to their customer rep and he says I either send it back and bear the shopping cost or receive a "discount" for the existing unit. Its my fault I suppose for not checking on returns earlier!!
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Click to collapse
That's not very good in my opinion. Did you pay import charges too? If you did and you send it back then they send you a replacement and they do not declare it as a repair then you will probably pay import charges again, is the discount enough that you can live with the phone?
Sent from my C6903 using XDA Premium 4 mobile app

ianford10 said:
That's not very good in my opinion. Did you pay import charges too? If you did and you send it back then they send you a replacement and they do not declare it as a repair then you will probably pay import charges again, is the discount enough that you can live with the phone?
Sent from my C6903 using XDA Premium 4 mobile app
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no import charges (thank god). I'm thinking of just returning it for a full refund and wait for the device to be launched here. But I also want to use it, so I'm torn.
they have yet to revert on the discount that they are willing to offer citing that they are extremely busy with the other z1 orders! I'm sp frustrated as the phone is all set up and its now in the box, and I have to use my wp8 in the meantime.

ietsen said:
no import charges (thank god). I'm thinking of just returning it for a full refund and wait for the device to be launched here. But I also want to use it, so I'm torn.
they have yet to revert on the discount that they are willing to offer citing that they are extremely busy with the other z1 orders! I'm sp frustrated as the phone is all set up and its now in the box, and I have to use my wp8 in the meantime.
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Click to collapse
If the discount was alright then I'd live with it until you can lay your hands on another then eBay the one you have, if you don't lose any money then you could buy a new one, at least then you can just use the one you have for now
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HTC Butterlly S repair in the Uk??

I bought a Butterfly S off eBay and was loving it until I managed to damage the SIM card connection by getting simcard stuck and pulling it out with tweezers. DOH!!! :'(
It wouldn't recognise any SIM card at all after.
I have had it at a local repair place for a couple of months. They can't get hold of the part and I'm gutted.
I was hoping anyone of you lovely guys and girls could give me any advice?
Thanks in advance.
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Send it to HTC for repairs
Sent from my HTC Butterfly s using xda premium

They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app

sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app
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Wow!
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sjred_uk said:
They won't accept it in the UK as it's not a UK phone. I would have to send it to Taiwan apparently. Plus I would have to pay for the repairs.
I was hoping someone knows how to get it fixed here in the UK.
Sent from my HTC One using xda app-developers app
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wow that really sucks =/
That's strange as I thought HTC North America can fix it, didn't think Europe would be any different. Tech support told me to contact RMA department to see if my headphone amp was faulty, but I didn't bother.

daorderdillon said:
Wow!
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Click to collapse
Yeah I thought that too. They told me I could send it to either Taiwan or the states. Not sure what to do.
:'(
Sent from my HTC Butterfly using xda app-developers app

Its a global device, so it can b fixed at any htc repair facility. I had just got mine repaired, dead pixel, and it was freezing up. When i initially contacted htc, they tried telling me the warranty was no good! Lol. I called back an hour later, and they wrote up a ticket, and i sent it in for repair. It took about 2 and a half, maybe 3 weeks, i just got it back. Brand new! They replaced everything almost. I had dropped it, and there were a couple scuff marks on it, plus the screen had a few light scratches. Not anymore. They replaced the screen, and everything. Its mint condition again! There was a 20 fee for the global warranty. But oh well.
My suggestion, send it to the states, to a friend, have them get it fixed through htc repair and send it back to u. Good luck man.
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