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I bought nexus s from craigslist and got ripped off... Someone sold me a phone without back battery cover. It came with a case and seller was in a hurry so I bought it by inspecting the software.
Can some one help me in buying a cheap case? Nfc is not a problem for me... I just want a 10-15 bucks battery cover...
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ceo.mtcl said:
I bought nexus s from craigslist and got ripped off... Someone sold me a phone without back battery cover. It came with a case and seller was in a hurry so I bought it by inspecting the software.
Can some one help me in buying a cheap case? Nfc is not a problem for me... I just want a 10-15 bucks battery cover...
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
lol he probably wasnt actually he in a hurry. it missing the back cover leads me to believe that he probably stole it off a display.
mbh87 said:
lol he probably wasnt actually he in a hurry. it missing the back cover leads me to believe that he probably stole it off a display.
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Click to collapse
Ohh, then if I call samsung will it get me into trouble?
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Return to stock for warranty...
malikadnanm said:
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
Thanks man! you saved my life. Just called samsung support and had them send me the back cover for $16.23 with free 5-7 days shipping.
I also asked for the warranty on the product and they said that it was till March 2012. I also noticed that the screen has permanent impression of the virtual keyboard on it. First i thought that restoring to factoring settings will fix it but no... I still have the virtual keyboard impressions on the screen. I think it is the problem with the digitizer. They said that they will replace it for free. Now I am gonna have a cool phone once it comes back from Samsung.
Thanks a ton for showing me the way.
Anyhow, one more question, My phone is rooted and is running a custom rom on it, is it still under warranty? I am sure there should be a way to unlock the bootloader and return back to stock ROM, can you show me a thread please... I am gonna search also but I want to make sure I am doing it right before i do it... so that they don't deny me the warranty...
Thanks,
Edit/update: searched and found everything. Returned back to stock. It's so simple with nexus s! Thanks everyone who helped me
malikadnanm said:
Call Samsung support. They'll ask for imei and just tell then you broke your battery cover. Then say you heard they sold replacements. They'll check and then they'll sell it to you for $16. Took a little more than a week for me to get one.
Sent from my Nexus S using XDA App
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Click to collapse
What number and department did you call? Thanks!!
johnkim0011 said:
What number and department did you call? Thanks!!
Click to expand...
Click to collapse
Go to samsungs nexus s website, the number will be listed where it says support. You just talk to a rep who will handle everything.
Sent from my Nexus S using XDA App
Just google samsung support phone number. It will help if you register your phone on their website before calling because that will save you some time.
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did any one find a way to get white cover?
bobbych said:
did any one find a way to get white cover?
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Click to collapse
Nope
Sent from my MB860 using XDA Premium App
Got my new one replacement from 3 yesterday and most of the handset is perfect
I can see a little defection on the plastic between the glass and the body but my wife says she cant see it , but I know its there so it will bug me
however ive just been checking light bleed and my screen at the top isn't fully sealed
Do I reject the handset and get another replacement ?
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
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Jme369 said:
Get that **** replaced, you have 2 years to live with that phone, and it doesn't cost you anything to get it replaced.
Sent from my HTC One using xda app-developers app
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Click to collapse
Just speaking to 3 ... they can replace again - my thoughts entirely .... should be perfect but it isn't
annoying thing the fault I had before is not apparent on this handset grrrrr
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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Jme369 said:
Am also with three, received my second handset yesterday and have a third one coming Monday, which they assure me will be inspected before it leaves them.
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Click to collapse
third handset en route to me also will be with me on Tuesday .. not good is it if this third handset has faults
im swapping to the s4 which pains me
hopefully the 3rd handset will come from the new batch - what was the fault with yours ?
fingers x for you - let me know how you go on
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
They also said that I can keep getting the phone replaced if it's faulty as long as next time I don't connect the phone to wifi/the network next time, as it's still 'new' in their books if you do that.
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---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
First had hissing behind the audio, this one has gaps/overhangs, as well as the audio issue. Serial is HT33JW, so 18th of march in Taiwan.
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giorgoxxi said:
Can you guys post the first half of your serial numbers to check what batch these replacements are coming from?
Click to expand...
Click to collapse
HT338W what ever that means
3 cant stop you connecting to the internet , if a handset is faulty its faulty - what happens if you connect it and then find
the microphone doesn't work ?
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
Sent from my HTC One using xda app-developers app
Jme369 said:
You're right, they still have to replace it of course, but they're easier to deal with if you don't connect it to stuff. Personally I don't have problems with them replacing it but others have had issues with them giving them more than 1 replacement.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Ill completely check my handset then before connecting
I usually buy unlocked handsets but as said have always been with 3
this is the first handset from 3 for some time - bit unusual 3 faulty handsets
I was being picky with the small issue with the plastic round the glass but wont put up with glaring light from the top !
If my serial is HT338W (which was the same as my first handset)
which batch does it come from ?
Is it the same as yours ?
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
Sent from my HTC One using xda app-developers app
The batch from 8th of March from either factory (HT or FA) seems to be the one causing problems. I am due a replacement, hope I get a later batch. If the serial number is printed on the box, I will check first before unwrapping the replacement.
Jme369 said:
That's the 8th of march I think, same factory. Could you check the audio if you have time please? Connect some headphones, turn the volume down to the lowest on a quiet song, is there any background noise, a hissing noise?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
course ill have a look for you when I come home
if my next one is the same start of serial its going back without even opening it
I think in the countries where HTC One has already released, getting a replacement doesn't necessarily mean that you'll get a good one because you are getting from same batches again.
I'm hoping us getting a month late will help about those kinda problems.
Just spoke to 3 to ask them to check the handset before it is dispatched they advised they can't open the box
I asked them to check the serial number again they can't do this
Pot luck also 3 handsets is max if next one is faulty they well have to collect the handset asks check it before any more replacements
Fingers x next one is fine or I'll be less than impressed
Sent from my HTC One using xda premium
Weird thing about the handset I've got at moment till I get my 3rd replacement the heat is a lot higher .. I've been surfing for a bit and it's hot to touch didn't notice that on my first weird
Sent from my HTC One using xda premium
How strange, any new apps? If the third phone is no good I think I'll wait for the s4, which would be a real shame.
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None that I can think of it's cooled down again
Not sure how it goes when I've took out a new 3 contact and paid my old off can I don't delay my contact if the handset isn't for for purpose ?
Sent from my HTC One using xda premium
If you don't connect the phone to either their network or wifi then you have a 14 day cooling off period, when you can cancel your contract. Not sure how it works with paying off your old one. They offered me different handsets over the phone, they might try to charge a couple of quid extra for the s4 but I doubt it will be a problem
Sent from my HTC One using xda app-developers app
Alas I'm over 14,days and connected my first handset to the network so I'm stuck with contact which isn't a problem as I make good use of the internet and get good coverage with them (I took me contact our and paid my old one of)
Would have to use not fit for purpose but I'm hoping the 3rd is ok
Sent from my HTC One using xda premium
Yes that's right my less than 24 hour old one is broken. There is a hairline crack that runs from home button to heaphone jack. By the home button there is another small crack too.
The phone was not dopped at all and has been in otterbox commuter, and pretty bc much in my hands all day. I was holding the phone and all of the sudden it cracked. I'm really just at a loss for words and dumbfounded at how this happened.
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Someone maybe got a hold of your phone and dropped it then put it back?
Sent from my Evo 3D CDMA using xda app-developers app
Just holding it and it cracked? Suuuuure.
Inb4getouttaheresamsung
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Wouldn't want to shake your hand sounds like you have a mean death grip
Sent from my HTCONE
I hope you have insurance.
Sent from my HTC ONE using xda app-developers app
If you purchased with a credit card such as discovercard, you may be covered by some sort of accidental damage protection.
Pics or it didnt happen...
Sent from my T.A.R.D.I.S
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
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gsxrdennis25 said:
I understand it sounds ridiculous, I ran a phone store for many years and heard stories and saw things I wish I didn't. One guy hands me his phone said it doesn't work, I asked if it got wet and he tells me that his cow ate it and then threw it back up again. We go through a lot of purell. I've never had someone tell me it just broke while holding it and trying to take a screen shot, but that's what happened.
I love the phone, it was running without hiccups all day. I don't want a different phone, but I don't want to be looking at a long road of replacements either and I think most of us can agree on that, so I had to share my experience.
Sent from my HTCONE using xda app-developers app
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Click to collapse
Lmao.... But teacher... My cow ate it!
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motoelliot said:
Pics or it didnt happen...
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Click to expand...
Click to collapse
When I get to work tomorrow I will post
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There is the defect, and this is turning into quite the process to have replaced
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
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The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
D3luSi0n4L said:
The way the crack is so hairline and straight it does seem believable some freak pressure point could have caused this. I have a good feeling we won't be seeing any more of these stories though =P
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I'm pretty sure it was from pressing the home button, I was having some of the issues with the home and back not working properly. If you are having those issues too I would try to get and exchange while you can, hopefully this is just a freak accident.
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gsxrdennis25 said:
There is the defect, and this is turning into quite the process to have replaced
Sent from my HTCONE using xda app-developers app
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That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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eXplicit815 said:
That's not a crack in the screen. It looks like a line of pixels went out. Who's replacing it for you? Sprint? Walk into a store and tell them this happened out of nowhere. If you're still within 14 days, they have to replace it.
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Click to collapse
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
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gsxrdennis25 said:
It is the internal LCD that is broken, not the outer glass. Sprint is giving me a fight but they will replace it, just sucks waiting and getting the run around. The more I use the phone the worse it's getting.
Sent from my HTCONE using xda app-developers app
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Click to collapse
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
I hate to be that guy, but I'll be the second story of "my screen actually did break and I have no idea how".
I will admit, the phone did take a drop off a couch on to tile; but no screen damage was done, just a slight scuff on the landing zone. That was 2 days ago.
Yesterday i'm out with some friends, doing some gardening at his place, and I pull out my phone and there's a hairline crack from the volume buttons to the home button, I'll update with a picture when I find my camera. And now today, when i woke up, I was using my phone and noticed some stuck pixles on the middle top of the screen. I bought the phone on the third and I'm not sure if this kind of thing should be covered or not; if it's even worht calling or going into sprint?
EDIT: LINK TO ALBUM HERE
I couldn't get the pixle since they are so damn small and i don't have a macro lens for the camera.
I don't even know how it could have happend while it was in my pocket or from the fall(last picture) since it wasn't broken at all that day.
I reveretd to stock rom without SU but we cannot removed the tamper markings if i contact sprint what do i do about that?
I am going to agree and say that is a pixel issue. Glass does not crack like that or a LCD screen unless it is intentionally scored.
felacio said:
From the picks it doesn't look physically broken at all, it looks like, what someone else said, like a strip of pixels died. So, that could be a bad flex cable or a screen defect. maybe the otterbox was warping the phone? was it a snug fit?
Click to expand...
Click to collapse
this is what I was going to say... I wonder if the case put some kind of pressure on the phone that damaged it or messed with the ribbon cable? or just bad QC
Does anyone have their screen slightly lifted from one side? It's like the adhesive is missing resulting in the screen lifting just from that part bending the glass abit. I just noticed after my hand sliding off the screen I can feel that it's been lifted. Will this be considered a manufacturer defect allowing me to swap the phone for free? Also how exactly does this work? Do I just show up with the phone and they swap the phone or do I have to take everything such as the box? I already took precautions and locked the bootload and ruu
Sent from my HTCONE using xda pemium
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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marksedge said:
If the screen is undeniably raised I don't see why sprint won't help u out ...take it to a corp store that has tech support.either way u have a year manufacter warranty
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Click to collapse
It's not raise a lot but it's best to fix things early before they get worse. It's to the point where if u push on it u can feel the screen sink abit. I also got that red noise issue
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
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marksedge said:
Give them a call ..hopefully you'll get a good rep that will leave notes on your account for repair or replace at your local pub (sprint ) ....haha yeah ..what's this red noise issue ?
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
When taking pictures in lowish light u get red noise on the image. If u cover the camera u get a red screen instead of black
Crap that's an issue ...geez great I get that too ..golly ..wow is me ...Christ ....shenanigans...baloney
Sent from my HTCONE using xda app-developers app
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
luigi311 said:
Here's a comparison between a defective and a good one
http://forum.xda-developers.com/showpost.php?p=43265994&postcount=89
Click to expand...
Click to collapse
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
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marksedge said:
Hey thanks for that ...I was actually holding out on rooting and what not just so I can see if I got a faulty device and don't wanna go thru the bother of unrooting ...sounds like I need to take my own advice huh ...haha . Damn
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
as long as the device is active on your account, sprint should help you.. Sounds like you got a bad store/employee
luigi311 said:
So I just went in and they said they refused to help me because my phone was purchased through best buy. I guess I have to send it to HTC and see if they will fix it since I've unlocked although I wouldn't see y that would be an issue. Also tried bestbuy and they were no help since I was past the 15 days and I had no issurance. Time to see how it works with HTC
Click to expand...
Click to collapse
If you are within 14 days of original purchase, you are entitled to have your defective phone replaced with a NEW phone. If that is the case, that may be why they are "refusing" to help you, just poorly explained. However, if you are outside of that 14 day window, any Sprint corporate service center or ASC (authorized service center) should be able to help you with your issue, although some techs who are on a limited exchange budget may argue that your issue does not affect device functionality and therefore not qualify for an exchange. Not necessarily my opinion, just throwing that out there as a possibility.
As far as coverage and costs if you are outside of 14 day window:
If you have Best Buy insurance, go through Best Buy for a free replacement.
If you have TEP/ESRP, go through any Sprint service and repair location for a free replacement.
If you only have the manufacturer warranty, you can go through HTC for free replacement (could take up to two weeks and you might have to pay for shipping) or go through Sprint for a fee.
It's a known issue. People were posting about the raised screen when the phone first came out. Like someone said, try a different tech/store. I have argued till I was blue in the face over the phone about stuff, hung up got a different employee and had the next one give me zero problems.
Sent from my HTCONE using xda app-developers app
Gave HTC a call they set it up and everything but turns out ups closes early during summer so I didn't have time to ship it and now I can't ship it since I'm taking off to school in a week
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So I know this has been discussed many times already but i am appalled at Google's customer "service". My nexus 5 has the rattle issue pretty bad and also the sim tray protrudes. I contacted Google regarding the issue and they responded by saying this is normal and we wont replace???? Anyone else had this problem?
Sent from my Nexus 5 using xda app-developers app
I think they've been told not to RMA the phones now for what is widely considered to be 'manufacturing differences'. Could be wrong, though
Just say it overheats and you're scared that it might hurt you.
Give it a bit before you do though because all chat logs are saved and they will know you're lying..
Sent from my Nexus 5 using XDA Premium 4 mobile app
yea posting here will help
CheesyNutz said:
yea posting here will help
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Click to collapse
I'm not looking for help? Just wondered if anyone had similar experiences
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snowwhite007 said:
I'm not looking for help? Just wondered if anyone had similar experiences
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Click to expand...
Click to collapse
I had a fantastic customer service experience when I RMA'd my phone. My micro USB chord would not stay in the phone and came out very easily. The service agent was courteous, professional and pleasant.
I think they've had too many people using the "button rattle" to just get a newer phone. Can't say as I blame them.
So you tried to report two non issues as a reasons to get an RMA and you were denied?
Glad to see Google reps doing their job properly.
Sent from my Nexus 5 using xda app-developers app
What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
I'm glad they aren't RMA'ing for rattles. You will be hard pressed to find a smart phone that doesn't rattle. I think after the Nexus 4 debacle with so many people returning them, they changed their stance to stop a lot of frivolous returns. So many people try to abuse the system (and even a poster in this thread encouraged lying) that it makes it hard for people who might have legitimate problems.
Good.
Put your phone in a case. Both issues solved
Sent from my HammerHead
My buttons rattle.
Why would I RMA it?
So you're disgusted with google for not giving you a new phone when there's nothing wrong with your current phone? Is that what we're supposed to understand here?
K.
Stand by for threads complaining about google not doing rmas to get a red Nexus 5.
Sent from my Nexus 5 using Tapatalk
My buttons rattle like crazy, but the phone works just fine. Why would RMA it?
Sent from my Nexus 5 using XDA Premium 4 mobile app
I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
iggie94 said:
I just bought this phone but the Nexus logo on the back goes in a bit when I apply pressure. Is that normal?
Click to expand...
Click to collapse
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
aooga said:
Yup. Mine does that, but only when I actually press on it. If you really don't like it, just take the back off and put some thin foam or something under the back.
Click to expand...
Click to collapse
Thanks. I noticed the problem yesterday and it worried me a bit. I won't look too much into it. :good:
Mine rattled it bugged me so I opened the phone and fixed it. No issues since.
Jattro said:
What do you mean that the sim tray protrudes? That it doesn't close fully and sticks out more than the power button? Or it sticks out less than that?
Click to expand...
Click to collapse
I had this issue on my first device. It was out a bit, but no way near the power button. It wasn't flush thou. But I didn't RMA for this. I RMA for faulty LCD. Orange spot appeared on my screen.
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