Database Develop

[Q] SIM Card (UICC) Errors

Hi guys!
To start off, happy Friday! I'm experiencing some issues with my new SIM card on my One. I bought it on eBay, but it didn't have a SIM as it was gently used. So I contacted Sprint, and after 2 hours on the phone I got them to ship a new SIM to me. I got it yesterday, but have been receiving errors constantly. I get the error that says something to the effect of the SIM taking too long to contact the tower, and 4G will be unavailable, and to power cycle the phone. The other error I get is a Self Service screen pops up, says please wait, then says after about 10 seconds "Because of the type of account you have, we'll need to help you with this task. Please dial *2 from your Sprint phone or call Customer Care at 1-888-211-4727 from another phone so we can assist you." I called twice, got two different reps and explained all this to them. One said to bring it into a sprint store, ( I don't believe that's necessary yet.) The other told me to update PRL and Profile. Neither worked. Help?
Thanks,
Nick M.

I'm also rooted, s off via moonshine, running viperRom One v1.1.0 with the latest Bulletproof kernel. I've tried wiping cache/delvik, and doing a nand back to stock rooted but still had the problem. Anyone know how to fix? I'll do a fresh install tomorrow if viperRom.
Sent from my HTCONE using XDA Premium 4 mobile app

They have to make sure that the UICC number on your account matches the one on your UICC, or you will have that problem. Should be easy enough if you get someone decently trained on the phone. I found that the overseas reps keep confusing it for an SD card and can't figure it out, but the American reps can do it easily. I know this is the issue you are having because I tried to use the UICC from my other Sprint HTC One while waiting to get a replacement for the defective one my phone shipped with, and ran into the same exact thing you are seeing (stock ROM too).
Worst case scenario you can take it to a Sprint corporate store. Mine gave me a replacement UICC for free and changed the UICC on the account. (Story for me is that mine wasn't being detected at all, bought phone from Wirefly and Wirefly wanted me to send back the whole phone, Sprint refused to mail me a UICC, really didn't want to send phone back so I went to corporate store instead).

kwolf said:
They have to make sure that the UICC number on your account matches the one on your UICC, or you will have that problem. Should be easy enough if you get someone decently trained on the phone. I found that the overseas reps keep confusing it for an SD card and can't figure it out, but the American reps can do it easily. I know this is the issue you are having because I tried to use the UICC from my other Sprint HTC One while waiting to get a replacement for the defective one my phone shipped with, and ran into the same exact thing you are seeing (stock ROM too).
Worst case scenario you can take it to a Sprint corporate store. Mine gave me a replacement UICC for free and changed the UICC on the account. (Story for me is that mine wasn't being detected at all, bought phone from Wirefly and Wirefly wanted me to send back the whole phone, Sprint refused to mail me a UICC, really didn't want to send phone back so I went to corporate store instead).
Click to expand...
Click to collapse
I found your thread on this I believe just after I made this one. Chatted with a sprint rep and they fixed it in like 5 minutes
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[Q]Do I need to activate the upgrade phone before selling?

Hi,
I got a note 3 as an upgrade from AT&T.
It's still under contract.
If want want to sell it, do I still need to activate it with the new sim card first?
Or do I just wait for a week or to, will they automatically activate it? (the term and condition mentioned something about the line will be activated automatically after a certain date.)
I just don't want my buyer to have any troubles using the phone if I don't activate it probably.
Thanks.

bschai said:
Hi,
I got a note 3 as an upgrade from AT&T.
It's still under contract.
If want want to sell it, do I still need to activate it with the new sim card first?
Or do I just wait for a week or to, will they automatically activate it? (the term and condition mentioned something about the line will be activated automatically after a certain date.)
I just don't want my buyer to have any troubles using the phone if I don't activate it probably.
Thanks.
Click to expand...
Click to collapse
You can leave it sealed in the box. You don't have to do anything. All your buyer has to do is put his SIM in it and done.

agent929 said:
You can leave it sealed in the box. You don't have to do anything. All your buyer has to do is put his SIM in it and done.
Click to expand...
Click to collapse
I see. But I also read stories about people buying brand new at&t "unactivated" phones and cannot use the phone because the seller who got the phone as an upgrade did not activate it.
And i asked AT&T what would happen if I didn't activate it, I will have to return the phone?
It's kind of confusing.

bschai said:
I see. But I also read stories about people buying brand new at&t "unactivated" phones and cannot use the phone because the seller who got the phone as an upgrade did not activate it.
And i asked AT&T what would happen if I didn't activate it, I will have to return the phone?
It's kind of confusing.
Click to expand...
Click to collapse
Nope. What @agent929 said. I've done it before.

bschai said:
I see. But I also read stories about people buying brand new at&t "unactivated" phones and cannot use the phone because the seller who got the phone as an upgrade did not activate it.
And i asked AT&T what would happen if I didn't activate it, I will have to return the phone?
It's kind of confusing.
Click to expand...
Click to collapse
You have my word that what you heard is all BS. It doesn't work like that.

agent929 said:
You have my word that what you heard is all BS. It doesn't work like that.
Click to expand...
Click to collapse
I see. So what about the sim that comes inside the Note 3 box?
If I don't do anything, will AT&T automatically transfer my existing line to this new sim in the box ?

bschai said:
I see. So what about the sim that comes inside the Note 3 box?
If I don't do anything, will AT&T automatically transfer my existing line to this new sim in the box ?
Click to expand...
Click to collapse
The activation process requires the person who buys your phone to enter their phone number if/when they try to use the SIM that comes with the phone. So it will either activate under their number or it wont work if its programmed to your phone which I am not sure. I assume the person buying your phone will most likely just put their SIM in. Maybe @agent929 can answer better.
The only downside to selling your upgrade is now you have to wait 2 years for your next discount.

How much are you selling it for ?? I'm looking tobuy one. Send me a private message
Sent from my iPad using Tapatalk HD

bschai said:
I see. So what about the sim that comes inside the Note 3 box?
If I don't do anything, will AT&T automatically transfer my existing line to this new sim in the box ?
Click to expand...
Click to collapse
Don't activate that SIM card. He can use it for himself. It's that easy. Just don't open the box.

Must use new sim

Not sure if this is the right place but this post is just to inform people of what i learned the hard way today.
There are new SIM cards, they should come shipped with your phone. If you are like me, you just toss your old card in and go with it. I was unable to get LTE with it, but i didnt know that was the issue. I went to the store, they gave me a new SIM to try, and the same thing. The manager got involved and when she looked at the SIM she said it wasnt right. Apparently, the new SIM cards have grey and purple on them in one of the corners. Not 100% what it is but one of the guys said it had something to do with ISIS.
Anyways, long story short if you are getting 4g in the notification, but not LTE and you ,know you are in an LTE area, make sure you are using one of the new SIM cards, it is apparently a requirement because as soon as we put one in, i was good to go.

cloudraker said:
Not sure if this is the right place but this post is just to inform people of what i learned the hard way today.
There are new SIM cards, they should come shipped with your phone. If you are like me, you just toss your old card in and go with it. I was unable to get LTE with it, but i didnt know that was the issue. I went to the store, they gave me a new SIM to try, and the same thing. The manager got involved and when she looked at the SIM she said it wasnt right. Apparently, the new SIM cards have grey and purple on them in one of the corners. Not 100% what it is but one of the guys said it had something to do with ISIS.
Anyways, long story short if you are getting 4g in the notification, but not LTE and you ,know you are in an LTE area, make sure you are using one of the new SIM cards, it is apparently a requirement because as soon as we put one in, i was good to go.
Click to expand...
Click to collapse
More than likely the ISIS issue has to do with a secure element SIM. LTE should be available as long as a LTE enabled SIM is used but it will be interesting to see if AT&T has changed the game again. I guess we will soon know when others try to use their LTE enabled SIMs (from their S4s) in their S5s.

scott14719 said:
More than likely the ISIS issue has to do with a secure element SIM. LTE should be available as long as a LTE enabled SIM is used but it will be interesting to see if AT&T has changed the game again. I guess we will soon know when others try to use their LTE enabled SIMs (from their S4s) in their S5s.
Click to expand...
Click to collapse
I was using an LTE enabled SIM from my G2, and the new one they gave me originally was also an LTE enabled SIM. Thats the reason for this post. The new SIM has to be used, at least thats the only way they were able to get LTE to work on mine and i truly dont think thats coincidence.

cloudraker said:
I was using an LTE enabled SIM from my G2, and the new one they gave me originally was also an LTE enabled SIM. Thats the reason for this post. The new SIM has to be used, at least thats the only way they were able to get LTE to work on mine and i truly dont think thats coincidence.
Click to expand...
Click to collapse
That's interesting, but not surprising. I have to wonder if they did it to keep people from just switching SIM cards from an older phone to a newer phone without telling AT&T.

scott14719 said:
That's interesting, but not surprising. I have to wonder if they did it to keep people from just switching SIM cards from an older phone to a newer phone without telling AT&T.
Click to expand...
Click to collapse
That was the store managers theory as well. They hadnt even unboxed the new SIMs yet, so i had to hang out for a bit to wait on it.

LTE worked for me with old sim i had from SGS4 , but ISIS complained that it's not secure sim ect. ISIS wont work with old sim, if you dont care for ISIS old sim should get you LTE if you had it before.
New sim did come with the my SGS5 phone when i preordered , droped that in called customer rep to provision it and was set.

ordered mine with Next program, and it shipped with a new sim. Ignored the new sim. popped my nano sim card in using an adapter and works well and I get LTE.

not true. i popped the same micro sim from my S3 into my S5 last night and it worked perfectly fine. LTE works and is just as fast. the only thing was the ISIS app was complaining that i needed to use the new sim to use the new features. I disabled ISIS completely and no more notifications.

ExTREmE99 said:
not true. i popped the same micro sim from my S3 into my S5 last night and it worked perfectly fine. LTE works and is just as fast. the only thing was the ISIS app was complaining that i needed to use the new sim to use the new features. I disabled ISIS completely and no more notifications.
Click to expand...
Click to collapse
I am also using my S3 sim in my S5 showing LTE and getting LTE speeds with no error messages. Not sure what ISIS is though.

Pretty sure the new gray sim card is built out of security to use ISIS ( an E- wallet that use money in your cellphone account, etc ).
When I switch from G2 to Note 3, the guy in AT&T store ask me to change the sim card.
The season is just to make sure ISIS is secure when you doing transaction using your phone

laofan said:
Pretty sure the new gray sim card is built out of security to use ISIS ( an E- wallet that use money in your cellphone account, etc ).
When I switch from G2 to Note 3, the guy in AT&T store ask me to change the sim card.
The season is just to make sure ISIS is secure when you doing transaction using your phone
Click to expand...
Click to collapse
Well, that's exactly what I said to start with but the OP insisted a new SIM was needed for LTE.

Also using a SIM that is about 2 years old.
On top of that I was constantly (like 2-3 times a week) switching between an S4, Nexus 5, and an iphone 5 with out issues and got LTE on all of them.

shockandawe said:
ordered mine with Next program, and it shipped with a new sim. Ignored the new sim. popped my nano sim card in using an adapter and works well and I get LTE.
Click to expand...
Click to collapse
Same here and all is well. ISIS wont work but I dont care for now.

scott14719 said:
Well, that's exactly what I said to start with but the OP insisted a new SIM was needed for LTE.
Click to expand...
Click to collapse
Maybe im just a bad bad man trying to spread misinformation to the masses. J/K
I was simply sharing what had been determined by myself and a few at the AT&T store. If its wrong, i apologize. Like i stated we had tested with 2 other SIM cards, the old style and even after several reboots, we could never get it to switch from 4g to 4g LTE. Of course as its been mentioned here, i also find it odd that in the time we had other SIM cards in, i never saw an ISIS error. Maybe my phone is just jank.

No harm in the info just had that problem today with gf pro. She wanted to use isis to get the free 50 bones they are offering and she had to get the new Sim with secure in it.
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My question is will Google wallet still work after the new Sim it installed and setup with old Sim have not tested tap and pay yet
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bookmonke said:
My question is will Google wallet still work after the new Sim it installed and setup with old Sim have not tested tap and pay yet
Sent from my SAMSUNG-SM-G900A using Tapatalk
Click to expand...
Click to collapse
That wasn't easy to follow, but if you are asking if you can switch back to an old sim card after ISIS is setup, the answer is no. The new sim with the secure element must be used for ISIS to function.

Yes it was but have wallet already set up and want to get the new Sim, was hoping it doesn't kill wallet
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bookmonke said:
Yes it was but have wallet already set up and want to get the new Sim, was hoping it doesn't kill wallet
Sent from my SAMSUNG-SM-G900A using Tapatalk
Click to expand...
Click to collapse
the wallet wont work without the secure sim

Without using the new sim Isis wallet will not work and you will not receive the $50.00 on Serve.

Sim from another country in sprint N6

Looking for some general imput, i recieved my N6 right before deployment, i have purchased a wifi device that runs off a sim card the company is "ooredoo" (kuwait) my account says i have a phone number and all that jazz. Now sense the n6 has all the radios for the u.s carriers, can i just pop the sim into the n6 and have it work? Even with being purchased from sprint? I dont want to throw it in and cause any issues..(wifi device battery blows, and always seems to die when i try to talk to the wife) also, not rooted at the moment, dont have computer access to download stuff, 5.0.1. Any imput would be great! Thanks fellas.

should work. but you posted in the wrong place. you shoukd have posted your thread in the q&a section.

Whoops.. My bad lol. Hopefully it works!

blackmang said:
Looking for some general imput, i recieved my N6 right before deployment, i have purchased a wifi device that runs off a sim card the company is "ooredoo" (kuwait) my account says i have a phone number and all that jazz. Now sense the n6 has all the radios for the u.s carriers, can i just pop the sim into the n6 and have it work? Even with being purchased from sprint? I dont want to throw it in and cause any issues..(wifi device battery blows, and always seems to die when i try to talk to the wife) also, not rooted at the moment, dont have computer access to download stuff, 5.0.1. Any imput would be great! Thanks fellas.
Click to expand...
Click to collapse
I have a Sprint N6 on Verizon right now.

Mattv111 said:
I have a Sprint N6 on Verizon right now.
Click to expand...
Click to collapse
Just popped her right it and it worked? About to try it out here soon as i get a break, had to make me a sim removal tool lol

blackmang said:
Just popped her right it and it worked? About to try it out here soon as i get a break, had to make me a sim removal tool lol
Click to expand...
Click to collapse
Yep just pop it in.

Gave my brother my sprint nexus 6 that i had on att to him and he is in mexico and its working fine.

Gonna pop it in now and see how she responds.

What WiFi device do you have? If you are referring to a WiFi hotspot I don't know if you would be able to use voice or not.
If you purchased the n6 from sprint for full retail price, you should be able to pop any sim provisioned for voice and data from kuwait in it and it should work. If you are on contract with sprint, you might have to talk the "sim unlock code" out of them. It shouldn't be too difficult given your circumstances. Sim unlocking doesn't require a computer though, so don't worry about that.
As for causing issues, as long as you don't try to use a camel spider as a sim card, you shouldn't have any issues. Worst that happens is the phone just doesn't detect the sim (in the case of a bad sim card) or either voice or data won't work if not provisioned correctly.

Very useful information. What would require me to have to get the Sim unlock number? Turns out the Sim is too big.. Might break down and cut it after I watch a few YouTube vids. Yes the card is set up for data and voice, but I don't have a plan for voice, just data, which is fine cause I've been using hangouts sense I left the u.s the WiFi device is made by huawei, little oval shaped white mobile hot spot.

Thanks for the imput yall. Works like a charm!

blackmang said:
Very useful information. What would require me to have to get the Sim unlock number? Turns out the Sim is too big.. Might break down and cut it after I watch a few YouTube vids. Yes the card is set up for data and voice, but I don't have a plan for voice, just data, which is fine cause I've been using hangouts sense I left the u.s the WiFi device is made by huawei, little oval shaped white mobile hot spot.
Click to expand...
Click to collapse
I cut mine down it's pretty easy. I didn't even do the best job, and it works fine

[Q] switching from TMO to Verizon?

Hi, I'm interested in switching my N6 to Verizon from T-Mobile. However I input my IMEI on the VZW website checker and apparently the phone (bought at TMO and allegedly unlocked) is incompatible.
I vaguely recall that to get a non VZW phone onto there network, one ahs to use a previously registered sim from another phone. Anyone know if and how this works?

Is there something that starts with 990?
My verizon nexus 6 order shipment email shows the imei start with 990

Theres a few threads that explain how to do this and more than one way. I did this for my dad. Basically, u need a verizon nano sim activated and jus pop it in.

ilanzo82 said:
Theres a few threads that explain how to do this and more than one way. I did this for my dad. Basically, u need a verizon nano sim activated and jus pop it in.
Click to expand...
Click to collapse
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.

JustusIV said:
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.
Click to expand...
Click to collapse
First, thanks to the mod for moving this to the Q&A section! I will remember next time...
I actually decided that, if I can, I would like to move to Straight Talk with my Nexus 6. I ordered a $0.99 CDMA activation off their website (with free delivery, I felt this was a cost I could swallow if it doesn't work out!). The Nexus 6 IMEI doesn't get recognized as compatible on ST either which means, I suppose, that they can only activate Verizon-registered IMEIs.
Not sure how to proceed from here though. I have an iPhone 5S which is ex-Verizon (now T-Mobile) from which I could activate the ST service, after which I can put the SIM into the Nexus 6 to see if it works. There are no other options to the ST service I want, so changing service isn't an issue. Are there any other ways to approach this? Perhaps I should do what JustusIV is doing and register the phone with Verizon first?

dialanothernumb said:
First, thanks to the mod for moving this to the Q&A section! I will remember next time...
I actually decided that, if I can, I would like to move to Straight Talk with my Nexus 6. I ordered a $0.99 CDMA activation off their website (with free delivery, I felt this was a cost I could swallow if it doesn't work out!). The Nexus 6 IMEI doesn't get recognized as compatible on ST either which means, I suppose, that they can only activate Verizon-registered IMEIs.
Not sure how to proceed from here though. I have an iPhone 5S which is ex-Verizon (now T-Mobile) from which I could activate the ST service, after which I can put the SIM into the Nexus 6 to see if it works. There are no other options to the ST service I want, so changing service isn't an issue. Are there any other ways to approach this? Perhaps I should do what JustusIV is doing and register the phone with Verizon first?
Click to expand...
Click to collapse
Yeah, I think the easiest way for you would be to just activate your sim card in the iphone and then move the sim card to the Nexus.
I have verizon, and all I had to do was cut my microsim from my previous device down to nano size and put it in the Nexus. The only issue is, like they said above, MyVerizon registers it as a "Non-VZW Device" which can cause issues with making account changes. I'm interested to hear the results of the guy above that says he can fill out a form so it doesn't show up that way.

JustusIV said:
As someone who has done this... it causes other problems because you have an "unknown device" they basically wont let me me changes to my plan because of it. For example enable advanced calling. After *****ing at them for an hour someone said there is a form we can fill out to register your device on our network so it doesn't show that way.... they said it takes 1-3 business days to process and i did it on Friday. If it actually works i will make a post on it. to inform the masses.
Click to expand...
Click to collapse
This was a bust.... more miss information from the crap customer service.

Went through the same thing. Unless your imei starts with 99 it won't be recognized from vzw. However, all the features do work as advertised. I had no problem adding advanced calling 1.0 and changing voicemail options on my account. I bought the phone through a relative that was on t-mo in december. Been on vzw since.