Database Develop

[Q] Xperia TX problem? Please help me!!!!

Hi everyone, I purchased my Xperia TX 2 months ago in Singapore and now I return to my home country- Vietnam. My phone was working good till last week.
I was surfing via 3G on my phone and i remember it was 3% battery left and then BANGGG...My phone turned black and i though it was out of battery.
Then I charged it on wall socket as usual and saw the red notification light as usual but it disappeared after a while. I couldnt turn it on anymore. I charged it for 4 hours and the screen kept the same.
I have tried to press "power +up/down volume" keys and its still frozen. Only the red light vibrates and nothing more.
I DIDNT unlock the boot loader, water, or drop it. I use my phone for daily uses and usually connect with the Sony Companion so I make sure again its not rooted yet.
Finally, I bring it on the customer service and they said its because of my fault to unplugged it when flashing ROM bla bla bla. i though Its because they have not seen any problem like this before since Xperia TX has not been released in Vietnam yet and they could not turn the phone on or connect it to PC. So, I left it there this morning and wait for the result.:crying:
Does anyone have the same problem with me? Is it the hardware or software problem? Is it the Sleep of Death (SOD) mentioned in some thread here? PLEASE show me how to fix it!

Have you tried taking out the battery, wait awhile and put it back again and plug the phone for charging again?
But since it's already in the service center, no need to worry, they can repair whatever the problem is.
Tapatalked from my TX

Rycon33 said:
Have you tried taking out the battery, wait awhile and put it back again and plug the phone for charging again?
But since it's already in the service center, no need to worry, they can repair whatever the problem is.
Tapatalked from my TX
Click to expand...
Click to collapse
Already man! BUt it wont work I hope that they can fix it for me. I am regretting abt pictures, apps and stuff which havent been back-up yet (

Hawstein said:
Already man! BUt it wont work I hope that they can fix it for me. I am regretting abt pictures, apps and stuff which havent been back-up yet (
Click to expand...
Click to collapse
you should have tried the backup and restore app of Sony bro, copy the backup to your PC and then restore it later after your phone got back from service center
anyways, next time try that app, it saves a lot of time
and about service center, they are quite very good in service quality

Hawstein said:
Already man! BUt it wont work I hope that they can fix it for me. I am regretting abt pictures, apps and stuff which havent been back-up yet (
Click to expand...
Click to collapse
I have the same problem, Orange light, wont turn on or respond no matter what i do. But i have not removed the battery yet, so wish me luck. Wont buy a Xperia ever again!.

Have try with Sony Update Service?

Xelestial01 said:
I have the same problem, Orange light, wont turn on or respond no matter what i do. But i have not removed the battery yet, so wish me luck. Wont buy a Xperia ever again!.
Click to expand...
Click to collapse
Dont be so pessimistic like that dude, We are just not so lucky at all Best luck to you!

Hawstein said:
Dont be so pessimistic like that dude, We are just not so lucky at all Best luck to you!
Click to expand...
Click to collapse
Yesterday i tried removing the battery and it was no use. I am mad because i just lightly used the product for less than 2 weeks, took good care of it, and wont be able to return it because I am in another country. So that is 539 USD wasted.

Hey, anything could solve this problem?

As many threads about this (Or a similar problem) suggest you just need to leave you rphone on charge for at least 24 hours. Use a wll charger not a USB.
Do not touch the phone in this time, just wait. If after this it does not charge, it appears your battery is FUBAR'd

Hey, device more than 24 hours when there is no change, still red light. I had some battery nothing helps. Help please what can be done? Thank you.

tomer2828284 said:
Hey, device more than 24 hours when there is no change, still red light. I had some battery nothing helps. Help please what can be done? Thank you.
Click to expand...
Click to collapse
Do you know someone else with a phone that yu could borrow their battery to see?
I take it you have checked whether the charger works and tried other chargers?
Another trick I have heard of in the old X10 forum is to cut the end of your charger lead and directly put red wire onto positive end of battery and black wire onto the negative end and charge the battery that way. But do this at your own risk. I have no way of knowing if this will work on the TX and it may even make the battery worse....but for a last chance it may be worth a go.
Edit
Also, its not yet been 24 hours since my post saying leave it plugged in for 24 hours...so maybe following instructions to the letter is something to go with in the future...

Hey, thanks for the experience to help and sorry for publication in both forums. I just gave up. I tried another battery I have another battery ... Did not work I think just the CPU burned or something? Sony is waiting for a reply on the matter. Unfortunately I did not buy the device in my country is not out here so I'm not sure I'd have a warranty. Thanks again

tomer2828284 said:
Hey, thanks for the experience to help and sorry for publication in both forums. I just gave up. I tried another battery I have another battery ... Did not work I think just the CPU burned or something? Sony is waiting for a reply on the matter. Unfortunately I did not buy the device in my country is not out here so I'm not sure I'd have a warranty. Thanks again
Click to expand...
Click to collapse
Got the same problem. No one can resolve this, and Sony refusing to repair a month old phone if you bought it not in your country. What a shame.
Bought new phone instead of bricked one.

need help with signal due to usb port bored! Updated 9/2

hey guys iv just replaced the USB bored on my note. didn't take long at all and followed a video on YouTube. basically iv replaced it put the antenna back on it and now it wont pic up a signal at all just shows up as a circle with a cross through.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
EDIT:
I have noticed that there is a missing part on the new bored but I assumed its would be fine as it me be and after market replacement. But with the new bored installed I don't get signal or sound from the rear speaker! It does charge in my computer and from the wall but it's now a bit tedious with no signal and no sound.
Broken port board -
New board -
any advice would be massively grateful

galaxys2Tav said:
hey guys iv just replaced the USB bored on my note. didn't take long at all and followed a video on YouTube. basically iv replaced it put the antenna back on it and now it wont pic up a signal at all just shows up as a circle with a cross through.
any advice would be massively grateful
Click to expand...
Click to collapse
Not very difficult to deduce that you made a mistake when replacing it. No you should follow the video on YouTube for possible repairs - to be honest: I think now would be a good time for a repair center - not ruin more by trying yourself.

Re: need help with signal
ThaiDai said:
Not very difficult to deduce that you made a mistake when replacing it. No you should follow the video on YouTube for possible repairs - to be honest: I think now would be a good time for a repair center - not ruin more by trying yourself.
Click to expand...
Click to collapse
Tbh theres n9thing that can go wrong its a simple unscrew of 9 screws to take or the back plastic.
Then 3 screws to take the speaker casing off, then take off the ribon cable and atenna.
Install then new one.
Its £60 at the repair centre as the it was broken because of the previous owners fault and cannot be mended under warrenty.
Sent from my GT-N7000 using xda app-developers app

If there's nothing that can go wrong: why do you have a problem?

Re: need help with signal
Well there shouldn't be anything wrong I should say but it's just a bit weird iv just put in the old chip bored with the broken usb slot and that pics up signal.
Yet the new one charges fines yet doesn't pic up signal
Sent from my HTC One X using Tapatalk 2

Repair Center? Sorry, but if I follow this any longer I might get sarcastic.
I hope you find a solution and can use your device again.

Re: need help with signal
ThaiDai said:
Repair Center? Sorry, but if I follow this any longer I might get sarcastic.
I hope you find a solution and can use your device again.
Click to expand...
Click to collapse
Well tbh its my secondary device as I got it cheap because of the USB port and the screen. Tbh I don't trust my local Sammy repair centre either so I messaged the guys on eBay back
Sent from my HTC One X using Tapatalk 2

ThaiDai said:
Repair Center? Sorry, but if I follow this any longer I might get sarcastic.
I hope you find a solution and can use your device again.
Click to expand...
Click to collapse
Your comment wasn't helpful in the first place, you shouldn't really have said anything...

Op updated with more info bump!
Sent from my HTC One X using Tapatalk 2

You got a bunk board.
You need to get a new board from a more reputable manufacturer.
---------- Post added at 03:50 AM ---------- Previous post was at 03:49 AM ----------
I think that your replacement is NOT OEM. Look at the labeling.

Mine looks exactly like your. The only thing I've noticed with mine, is although I have a signal, in places where I never dropped before, it drops
out. Does anyone know if the "tape" on the factory one is conductive, and is acting like some sort of passive radiator for the GSM antenna?
It will peel off the old board. I noticed that both my original & replacement (I've since ordered another board from a different vendor) have the
same revision stamps & other info. Both boards appear identical, except for the gray/silver tape. The factory one has it, the replacement
does not.

Well they guy I got it from on eBay told me it was an oem and art but now looking at it its missing a chip as on the oem part there are 3 in a line the new one doesn't have the middle one and yeah it doesn't have the foil on the back either and I think this my be a factor as well
I got the new board for £8.99 as well so I wouldn't have thought it was a genuine oem part.
Sent from my HTC One X using Tapatalk 2

In consideration of stuff missing I would demand a refund and by another from someone else

you should ask for a refund as it is of no use and buy from somewhere else..!?! try amazon
Sent from my GT-N7000 using Tapatalk 2

asf58967 said:
In consideration of stuff missing I would demand a refund and by another from someone else
Click to expand...
Click to collapse
abhinav quietly brilliant said:
you should ask for a refund as it is of no use and buy from somewhere else..!?! try amazon
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Iv asked the guy for a refund but now he's started to give weak reply back. He's only selling this board but tbf it is my fault as well as I went on what he said and also he has the oem part photo.
I'm gonna have a look for one on amazon as I never normally use ebay.
This is what his page looked like as I capt it and the oem photo he's using. My bad tho really
Sent from my HTC One X using Tapatalk 2

if he is not replying back then you can report to the ebay about this deal in which you have mistakenly bought a faulty board with the bank transaction no. and can ask them to help you get a refund?
Sent from my GT-N7000 using Tapatalk 2

abhinav quietly brilliant said:
if he is not replying back then you can report to the ebay about this deal in which you have mistakenly bought a faulty board with the bank transaction no. and can ask them to help you get a refund?
Sent from my GT-N7000 using Tapatalk 2
Click to expand...
Click to collapse
Yeah well im gunna give him untill later on today and if the guy doesnt reply ill put in for a refund tonight
EDIT: got a refund
sent from the wifes i9300 via tapatalk 2

Don't suppose if anyone will know if this is the right one? Iv seen a lot like the one I got sent so keeping away from that one and just want know if this is genuine?
http://www.amazon.co.uk/gp/aw/d/B009X6BGDM/ref=mw_dp_img?is=l&qid=1360575531&sr=8-1
Sent from my HTC One X using Tapatalk 2

Here is a dealer on ebay who does sell exact part with the tape in the back
http://www.ebay.com/itm/New-USB-Cha...153?pt=LH_DefaultDomain_0&hash=item4ac1421059
Now I just came to realize that the 2 usb ports I bought from china don't have the antenna tape in the back, other than that, the part is exactly the same. My replaced part works good, charges the phone and antenna works fine. BUT BUT...Now that the OP mentioned about lack of signal and the other person mentioned about dropped calls; I seem to have the same issue. My signal was weak to begin with in my office now I have almost no signal in my home as well. In order to make calls, I have to be next to a window. I am wondering if the antenna tape in the back really does make the difference in getting good signal and bad. I am not sure as I live in dominican republic and the signal changes from time to time as the cell company turns on a tower and shuts off another one to reduce costs. I wonder if anyone could check the tape in the back to see if its just a plastic take or some sort of metal reflective material? I wonder if I can make something similar to improve my signal. Unfortunately I threw away my original bad part so I can't go back to it to compare the difference in the new and old usb port. So please if you are going to peel off the tape from the back of USB port board of your n7000, take pictures and do list your observation.
Note to the person who says there is a missing chip on the new board::
you had mentioned there was a chip missing on the new board. I saw that AT&T i717 charging port has 3 chips so you may have the wrong usb port to begin with.

aftabbabar said:
Here is a dealer on ebay who does sell exact part with the tape in the back
http://www.ebay.com/itm/New-USB-Cha...153?pt=LH_DefaultDomain_0&hash=item4ac1421059
Now I just came to realize that the 2 usb ports I bought from china don't have the antenna tape in the back, other than that, the part is exactly the same. My replaced part works good, charges the phone and antenna works fine. BUT BUT...Now that the OP mentioned about lack of signal and the other person mentioned about dropped calls; I seem to have the same issue. My signal was weak to begin with in my office now I have almost no signal in my home as well. In order to make calls, I have to be next to a window. I am wondering if the antenna tape in the back really does make the difference in getting good signal and bad. I am not sure as I live in dominican republic and the signal changes from time to time as the cell company turns on a tower and shuts off another one to reduce costs. I wonder if anyone could check the tape in the back to see if its just a plastic take or some sort of metal reflective material? I wonder if I can make something similar to improve my signal. Unfortunately I threw away my original bad part so I can't go back to it to compare the difference in the new and old usb port. So please if you are going to peel off the tape from the back of USB port board of your n7000, take pictures and do list your observation.
Note to the person who says there is a missing chip on the new board::
you had mentioned there was a chip missing on the new board. I saw that AT&T i717 charging port has 3 chips so you may have the wrong usb port to begin with.
Click to expand...
Click to collapse
The reason iv noticed about the oem bored having three chips is because I took it to a friend at and ex local Sammy repair store. The ones he had in had the exact same tape on the back and the three chips in a row.
If you look at my replacement there isn't any rape and there's only 2 chips. What I'm thinking is that the missing chip must be for sound and the tape on the rear must be fore the antenna? Just a guess. He wants £20 for that chip and tbf I didn't get it because I didn't have the cash on me at that time hence I got the one on eBay.
Regarding your signal, must be due to the network and not down to the board I'm assuming as my note atm has got the new chip in so I can at least charge it without having to take out the battery. When I have the new board in I don't get any signal at all it only shows up as a circle with a link through. So if your picking up signal, sound and can charge you must have the right one I assume?
Sent from my HTC One X using Tapatalk 2

Xperia Z, ZR, V, UL and Z Ultra Display Issue (1)

Applicable for:
Xperia Z (C66xx/L36h/SO-02E),
Xperia ZR (C55xx/M36h/SO-04E),
Xperia V (LT25x, SO-01E, SOL21),
Xperia UL (SOL 22)
Xperia Z Ultra (C68xx, XL39h).
Background:
A few units of the affected products have been returned with a specific type of crack in the display and where the consumer claims that it’s not because of abuse.
Description:
This specific crack issue is distinguished by an absence of (abuse) marks on the display or phone.
Typical examples of this specific display issue:
(A single line of crack without any other abuse marks on the phone)
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Typical examples of Out of Warranty abuse damage:
Solution:
Xperia Z, Xperia ZR, Xperia V, Xperia UL and Xperia Z Ultra with a single crack in the display, can as an exception, if there is no evidence of abuse, be treated as in warranty.
2013-10-28

I wouldn't bother sony with that mate as they'll just class it as physical damage which isn't covered under the warranty trust me I know from personal experience.
Sent from my C6603 using xda app-developers app

Futura2000 said:
I wouldn't bother sony with that mate as they'll just class it as physical damage which isn't covered under the warranty trust me I know from personal experience.
Sent from my C6603 using xda app-developers app
Click to expand...
Click to collapse
This looks like it's from a Sony service manual. I wouldn't write off what the OP said that quickly.

AFAIK Sony Netherlands did handle this issue when it first arrived at the original Z. The repairs took quite long though (4 - 8 weeks) but almost all phones with a single crack were fixed under warranty.

same things on the SP what can I do ?

Hm, I have such crack, but on the back glass. I already see myself arguing with the repairman, lol.
Sent from my Xperia Z

I got the same issue and Sony fixed it free for me (warranty).

help, i'm stuck with this
I got an Xperia Z Ultra, it's screen cracked suddenly and I don't know why, I search online around and found this thread.
Can anyone help me how to obtain warranty when i live in vietnam, i buy this in hongkong.

Is there a protocol to follow to get phones reassessed. Mine developed a single crack in July but at the time Sony refused to fix it.
I spoke to live chat today, very non-committal about it.
I'm feeling reluctant to send it off again in case it's not fixed and I've got to pay another £14.40 to have my own phone returned
Si: I had an issue back in July with the screen on my Xperia Z. A single crack appeared through no misuse but I was told that it wouldn't be repaired as it wasn't covered under warranty. I've since read some information that would indicate Sony Mobile have accepted that there is a "Display Issue" with the Xperia Z (as well as ZR, V, UL and Z Ultra) and are willing to repair or replace the phone under warranty. Could you confirm this? Obviously I'm eager to still use the phone but quite unwilling to pay for it to be re-assessed again having already done that once.
Hayley: This isn't something which has been raised as a common issue with the handset Simon, but we would always need to examine a handset before being able to advise if it can be repaired under warranty or not.
Si: So you have no information to suggest that an Xperia Z with a single crack across the screen would be treated any differently now, than say, 3 or 4 months ago?
Hayley: All handsets are examined individually so they would all be looked at when received with our repair centre as normal.
Si: I understand it would need to be examined again, that's absolutely fine. My question is, before doing that again (at my own cost, again), I'm just wondering whether the same issue would be treated or assessed any differently?
Hayley: The phone would be examined as standard with repairs once they are received, this procedure is the same for all handsets.
Click to expand...
Click to collapse

Xperia Z woes
I just came across this blog today. This happened to my Xperia Z too - found a long crack in the LCD one day when i took it out of my pocket! I called Sony Xperia Care and they pointed me to their local authorised repairer for replacing the screen. When I called the repairer, they said that they will need to send my phone interstate for repairs and it would cost be $450!! I can buy a new Xperia Z for $530!! I am about to resort to getting it done from a local mobile phone repairer for $250 who cannot guarantee that it will remain water resistant. How do I convince Sony that my phone qualifies for the In-Warranty repair?

Xperia Z Cracked Screen
Sent mine back to their UK repairer SBE last week after suffering the same problem, two hairline cracks across the screen. Only pulled the phone out of my pocket, just spoken to them and they said it is not covered as I damaged the phone and will need to pay £200+ to get it repaired. Stated that I had just pulled it out of my pocket and there is no physical damage to the casing.
They are going to speak to the engineer again, but I don't hold out much hope.
Also spoke to Sony and they have no raised the issue with their 'Escalations Team', will again see what they say, but I think this is going to be a long drawn out battle.
Has anyone get any help or tips for trying to get this resolved?

Also have a long crack at on the back glas after pulling it out of my pocket. Seems to me that sony has a serious issue going on here
Sent from my C6603 using XDA Premium 4 mobile app

Xperia ZL with no Android, only "Test Mode"
Hi. Please, i need help. I have experienced rooting and installing custom roms on Galaxy S devices. But now i got a Sony Xperia ZL (as far as i know and doing researchs). The thing is this:
- When power on the device it vibrate a little, after a few seconds (2, 3 secs.) a green led turns on and the screen stills black (NO SONY LOGO shows at any moment). Then i press the power buttom again and a "Test Menú" or something like that appears. Showing the next options:
-----------------------------------------------
Accelerometer
Audio
Battery
Bluetooth
Cameras
Compass
Display
Ets Version
Fm Radio
Gps
Gyro
Hdmi/Mhl
Ir Remote
Key Test
Next>>
--------------------------------------------------
Touch on "Next" and the follow appears:
--------------------------------------------------
<<Previous
Led/Illumination
Light Sensor
Memory Card
Nfc/Felica
Proximity Sensor
Radio RSSI
Sim Connection
Touch
Vibrator
Wlan
Power off
---------------------------------------------------
I`ve tried every test and all looks "Ok", even the camera works on screen (frontal and back).
- I've found the "Off" button on the back, working only when device is on, vibrates 1 time, screen goes black, and after a few more seconds, vibrates 3 more times and goes Off. Power ON again and still the same "Test Menú".
- Doesn`t work the combine commands to access Recovery Mode, like "Power+Vol.Up" or "Power+Vol.Down".
- I don`t have any knowledge and not familiarize with Sony or many therms like FTF, and whatsover. Please, apologize.
So i don´t know what to do and what is my best option to make it work normally with a stock rom o whatever, my question is: What am i going to do? What is the best option to get back this device?
I remark; don't know if this device was functioned before or ever. Only know that i am trust in myself to make it work if anyone who knows about this trouble help me patiently with instructions.
Thanks a lot for reading me and help me if you can.
Cheers.

@slim207rc can you post some photos of it?
@Pumpsoul wrong thread.
Sent from my SeXy Z

Xperia Z Cracked Screen Repaired Under Warranty
I escalated my issue within Sony and the SBE the UK repairer, I quoted all of the blogs and the online petition and my disappointment with the phone and the service and just received the following email from SBE:-
'Hello,
In regards to the forums you have mentioned below, these are not official Sony output, just user forums, and therefore we cannot utilise these as part of the repair service offered.
Since this quotation was raised; a new product criteria has been passed to the repair centre from Sony, I have had a second opinion requested and your unit fit with these new policy, for it to be repair within the Sony warranty and with no fee required.
I have advised the repair line and the repair will now commence within the warranty, hopefully this will be processed and return within the next 5 working days.'
Looks like something might have changed, hopefully others may get their issues sorted now

Pumpsoul said:
Hi. Please, i need help. I have experienced rooting and installing custom roms on Galaxy S devices. But now i got a Sony Xperia ZL (as far as i know and doing researchs). The thing is this:
- When power on the device it vibrate a little, after a few seconds (2, 3 secs.) a green led turns on and the screen stills black (NO SONY LOGO shows at any moment). Then i press the power buttom again and a "Test Menú" or something like that appears. Showing the next options:
-----------------------------------------------
Accelerometer
Audio
Battery
Bluetooth
Cameras
Compass
Display
Ets Version
Fm Radio
Gps
Gyro
Hdmi/Mhl
Ir Remote
Key Test
Next>>
--------------------------------------------------
Touch on "Next" and the follow appears:
--------------------------------------------------
<<Previous
Led/Illumination
Light Sensor
Memory Card
Nfc/Felica
Proximity Sensor
Radio RSSI
Sim Connection
Touch
Vibrator
Wlan
Power off
---------------------------------------------------
I`ve tried every test and all looks "Ok", even the camera works on screen (frontal and back).
- I've found the "Off" button on the back, working only when device is on, vibrates 1 time, screen goes black, and after a few more seconds, vibrates 3 more times and goes Off. Power ON again and still the same "Test Menú".
- Doesn`t work the combine commands to access Recovery Mode, like "Power+Vol.Up" or "Power+Vol.Down".
- I don`t have any knowledge and not familiarize with Sony or many therms like FTF, and whatsover. Please, apologize.
So i don´t know what to do and what is my best option to make it work normally with a stock rom o whatever, my question is: What am i going to do? What is the best option to get back this device?
I remark; don't know if this device was functioned before or ever. Only know that i am trust in myself to make it work if anyone who knows about this trouble help me patiently with instructions.
Thanks a lot for reading me and help me if you can.
Cheers.
Click to expand...
Click to collapse
just repair ur fone with sony update service

Cracked display
Well, I've had the same problem, had the phone five weeks and the screen cracked for no apparent reason, found this forum after searching to see how much it would cost, so got in touch with Sony and despite mine looking to me to be similar to the ones that they would repair under warranty they refused saying there was no manufacturing fault and there was more than one crack, they Charged me £129 to fix it, despite my best efforts I had to pay to get it fixed so wont be buying anything made by Sony ever again.

Has someone been able to get this issue fixed in India?
origamih said:
I got the same issue and Sony fixed it free for me (warranty).
Click to expand...
Click to collapse
Hi, where did you take it to? and did they not say that its because of a physical damage? are you from India?

My Xperia Z Utra cracked as well, there is not even one scratch on the device so hopefully they will fix it.
Is sony taking 4-8 weeks to fix it (in holland)? you've got to be kidding me

Versha.prime said:
Hi, where did you take it to? and did they not say that its because of a physical damage? are you from India?
Click to expand...
Click to collapse
I'm from Vietnam. I told them it's broken after a night. I think they will repair it for free if it's only one cracked line on the screen. (as this broken glass is considered to be a fault of XZ)

A Horrible experience with HTC ONE.

I'm going to tell a very disturbing story about HTC One
So, I got an HTC One like over a month. Everything's going great, amazing phone, lovely front camera. Just a week later, I got the Pink Tint issue. I rooted the phone, and installed the BadBoyz ROM (Sprint). I thought the camera was a software issue but nope, the ROM didn't helped about the Pink Tint camera. So, I decided that I'm gonna have to stick with this issue, since I live in Bangladesh, there's no official HTC store/retailer. So I got over with it.
Last week, my brother was testing an old Audio system, pretty old, like it's 15 years old, nonetheless, he was using an A/V Cable (Red, White input with 3.5mm output) and my HTC One. The phone's output was superb, he tested the Audio set couple of times. As he had to pull out the 3.55m jack a couple of times. After few attempts, just when he plugged in the jack, there's a static noise coming from the speakers, tried to play a music, found that only the RIGHT channel works. I instantly plugged in my earphones and found to have the same problem. Alas, I tried 5-6 earphones, but no help. There's absolutely no way that it's gonna play properly.
And to make it worse, my screen locked, I tried to unlock it, but it won't unlock or show anything. I had about 35% of charge. My phone won't Boot at all. I tried going to bootloader menu no help, I tried pressing the Power and Volume buttons for 5 minutes, no help at all. I became heartbroken. I plugged in my chargers for 1 hour, the red LED won't blink, I plugged in the USB cable to PC, no nothing. Next day I took it to a local shop, they said " We have to open your phone and check whether the battery's ok or not". Without proper disassembling tools, they opened the phone, and found out that an IC(beside the battery) became short, so they pumped it up, and voila the phone was working, I told them about the earphone jack issue, they said, the only way to fix the earphone jack is to get the whole set from another HTC One. And since it's a new phone in my country(came 3-4 months ago) there's no spare parts available.
NOW, I'm STUCK WITH MY EARPHONES not working. After assembling, the phone looks pretty crap, as there are some open spaces over the volume button. NOW, MY PHONE LOOKS SHI*T.
FML.

H4Milton said:
I'm going to tell a very disturbing story about HTC One
So, I got an HTC One like over a month. Everything's going great, amazing phone, lovely front camera. Just a week later, I got the Pink Tint issue. I rooted the phone, and installed the BadBoyz ROM (Sprint). I thought the camera was a software issue but nope, the ROM didn't helped about the Pink Tint camera. So, I decided that I'm gonna have to stick with this issue, since I live in Bangladesh, there's no official HTC store/retailer. So I got over with it.
Last week, my brother was testing an old Audio system, pretty old, like it's 15 years old, nonetheless, he was using an A/V Cable (Red, White input with 3.5mm output) and my HTC One. The phone's output was superb, he tested the Audio set couple of times. As he had to pull out the 3.55m jack a couple of times. After few attempts, just when he plugged in the jack, there's a static noise coming from the speakers, tried to play a music, found that only the RIGHT channel works. I instantly plugged in my earphones and found to have the same problem. Alas, I tried 5-6 earphones, but no help. There's absolutely no way that it's gonna play properly.
And to make it worse, my screen locked, I tried to unlock it, but it won't unlock or show anything. I had about 35% of charge. My phone won't Boot at all. I tried going to bootloader menu no help, I tried pressing the Power and Volume buttons for 5 minutes, no help at all. I became heartbroken. I plugged in my chargers for 1 hour, the red LED won't blink, I plugged in the USB cable to PC, no nothing. Next day I took it to a local shop, they said " We have to open your phone and check whether the battery's ok or not". Without proper disassembling tools, they opened the phone, and found out that an IC(beside the battery) became short, so they pumped it up, and voila the phone was working, I told them about the earphone jack issue, they said, the only way to fix the earphone jack is to get the whole set from another HTC One. And since it's a new phone in my country(came 3-4 months ago) there's no spare parts available.
NOW, I'm STUCK WITH MY EARPHONES not working. After assembling, the phone looks pretty crap, as there are some open spaces over the volume button. NOW, MY PHONE LOOKS SHI*T.
FML.
Click to expand...
Click to collapse
Ouch man, that's rough. I'm not sure what to tell you other than I hope something can be done about it soon. But if it makes you feel any better, I went four months applying to jobs with no phone because my original HTC evo shorted out and my contract wasn't up for the next three months. That was fun... but once they have more phones in, they should indeed do something about it.

Sounds like you're Bad Luck Brian.

I wanna see pics

Bro the problem is your from Bangladesh using a top of the line phone, people don't have crazy phones like that there, so obviously repairing it will be an issue?
I might sound harsh but I used to live in Pakistan and I had similar issue with my video games. :crying:
What you should have done is, send it outside the country to get it fixed properly, did you try contacting HTC about what they can do?
P.S. What do you do when your PC parts malfunction, how do you handle warranty claims then?

What exactly does pumping up an integrated circuit mean?

akrod2as said:
What exactly does pumping up an integrated circuit mean?
Click to expand...
Click to collapse
Lmao
Sent from my HTCONE using xda app-developers app

-Cupper- said:
I wanna see pics
Click to expand...
Click to collapse
Here are the pics(Taken with a local brand android phone) :
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
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"lightbox_new_window": "New window",
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ninten5 said:
Bro the problem is your from Bangladesh using a top of the line phone, people don't have crazy phones like that there, so obviously repairing it will be an issue?
I might sound harsh but I used to live in Pakistan and I had similar issue with my video games. :crying:
What you should have done is, send it outside the country to get it fixed properly, did you try contacting HTC about what they can do?
P.S. What do you do when your PC parts malfunction, how do you handle warranty claims then?
Click to expand...
Click to collapse
In my country, there are lots of experts for iPhone(they can disassemble and iphone and fix your lock screen button and re-assemble it within 5 minutes) , Samsung but for HTC they are very amateur. And there's official retailer shop of Apple and Samsung but not HTC. I really love HTC because of their build quality. iOS is **** and samsung is plastic XD.
And for PC parts, we have official retailers of all products.
@akrod2as : I'm not sure myself, the mechanic said that there's a problem with the voltage, when he connects the both ends with a electronic meter, there's no response from 2 different points, but other points are fine, so he had to work on those points. He used a soldering iron to fix it.

Ok those pics aren't as bad as I thought it'd be but still that's pretty bad lol

[Q] Device won't boot. Notification LED flashing red when plugged in. Bricked?!

Yay! Sony has repaired it.
A few weeks ago, my retailer sent back my device. Their report said that the front adhesive was loose hence there was water damage.
Thankfully, it was covered under NZ warranty and they completely replaced my z3. Yay! The rest is history.
Thank you to everyone who helped. I appreciate it.
Old post.
TL;DR: Phone won't boot or respond. When the phone is plugged in, the device's notification light flashes red. Tried all the button combinations, no response.
This happened yesterday. Searched the device forums and couldn't find any solutions so posted here.
When the phone is plugged into a power source, it the notification LED flashes just over once a second.
Tried using different USB cables, chargers, computers - no difference.
Tried all the button combinations, nothing happened. I did press the yellow "off" button by the Sim card slot and then it vibrated 3 times. Nothing happened afterwards and I couldn't repeat this.
One weird thing I did notice is when the USB cable is half plugged into the charger/laptop the phone, the led stays on longer. Maybe 5, 10 seconds. The time the LED is off is still the same. So maybe it's somesort of lose connection?
It doesn't charge via USB. I haven't tried the magnetic dock connection since I don't have one. Anyone know if it would be worth to DIY one to make sure?
Yes, the phone has been fully submerged in water, but I only did that when I got it last month. It hasn't been intentionally submerged since then. The only software related issue I had was that occasionally the phone's screen wouldn't turn on for a long time. I assumed this was software related and it was fixed when I uninstalled Microsoft's Next Launcher.
I've had this phone for over a month and it. Just returned from the city which I bought the phone and I don't want to return it for warranty unless I absolutely have to. The bootloader is locked and the device has not been rooted.
NZ has a great "warranty" law (Consumers Guarantees Act) which pretty much means if the device doesn't last as long as it's meant to or doesn't work as advertised, you have the right to a refund, replacement or repair at not cost to the user - so at least I have the law on my side.
Any response will be greatly appreciated - that "thanks" button will most definitely be clicked.
Click to expand...
Click to collapse

1337 H4X0R said:
TL;DR:
NZ has a great "warranty" law (Consumers Guarantees Act) which pretty much means if the device doesn't last as long as it's meant to or doesn't work as advertised, you have the right to a refund, replacement or repair at not cost to the user - so at least I have the law on my side.
Click to expand...
Click to collapse
That - that would make me return the phone right away. If it's hardware related I wouldn't take any chances. Maybe you can even get them to give you a cover/case for the trouble

charliebigpot said:
That - that would make me return the phone right away. If it's hardware related I wouldn't take any chances. Maybe you can even get them to give you a cover/case for the trouble
Click to expand...
Click to collapse
Yeah, but then it takes like a month for it to get mailed to the "official repairs", looked at etc. like most warranty claims. I'd rather get it fixed now rather than wait.
But as a plan B, I think we have it pretty good here!

Buy one of those super cheap magnetic chargers and see if it charges/turns on.
But Id also rather advise you to claim warranty.
This is no normal behavior and if you really test the USB Port as defective with magnetic charging being fine you would still want to claim warranty since the USB connection is crucial for a lot of useful things.

2mal16 said:
Buy one of those super cheap magnetic chargers and see if it charges/turns on.
But Id also rather advise you to claim warranty.
This is no normal behavior and if you really test the USB Port as defective with magnetic charging being fine you would still want to claim warranty since the USB connection is crucial for a lot of useful things.
Click to expand...
Click to collapse
Unfortunately, Amazon doesn't ship many electronic items here so I can't get the magnetic charging device.
I think after exhausting every option available to me, now is a good time to claim warranty.
Thanks for your response.

how could this happen?you drop it into water?
Sent from my D5833 using XDA Free mobile app

1337 H4X0R said:
TL;DR:Tried using different USB cables, chargers, computers - no difference.
Click to expand...
Click to collapse
Take a known good USB cable and wall charger (must be wall - not computer) and plug it in and walk away for at least 2 hours. Don't touch, breath, look, or sniff at it. Then go back and see if you can power it on. If that fails you can try to restore it with the Sony tool or the flash tool but its likely done.

moetoby said:
how could this happen?you drop it into water?
Sent from my D5833 using XDA Free mobile app
Click to expand...
Click to collapse
Of course, I dropped it in water! Several times, on purpose with no adverse effects. It's IP6X certified .
But that was when I first got the phone. It hasn't been intentionally submerged since then. All the ports were always sealed tight and all. I'm still really confused about what's happening to my device.

OrBy said:
Take a known good USB cable and wall charger (must be wall - not computer) and plug it in and walk away for at least 2 hours. Don't touch, breath, look, or sniff at it. Then go back and see if you can power it on. If that fails you can try to restore it with the Sony tool or the flash tool but its likely done.
Click to expand...
Click to collapse
I tried this overnight, however, it didn't work.
The computer - any computer - doesn't recognise the device. It doesn't show up in device manager either.
Thanks for your input!

1337 H4X0R said:
Of course, I dropped it in water! Several times, on purpose with no adverse effects. It's IP6X certified .
But that was when I first got the phone. It hasn't been intentionally submerged since then. All the ports were always sealed tight and all. I'm still really confused about what's happening to my device.
Click to expand...
Click to collapse
that's so badyou now,i put my z3c in water when i first got it as you do,she has withstood the test fortunately and she is one month old
i suggest that you should contact the sony customer service to replace your phone

I decided using Flastools
Friends tive that same device problem is only with the red LED on.
The solution was to use the flastools , installing a new ROM ..
I hope this helps someone !!
Sorry for my bad english !!