How good is it for Underwater camera usage (video and photos) - Xperia Z4/Z3+ Q&A, Help & Troubleshooting

How good is it for Underwater camera usage (video and photos)?
Has anyone had an experiences taking under water photography or video footage? One of the only reasons I would assume anyone bought this phone (being far inferior to others in the same processor segment ) would be for the waterproofing.
I would really like to know since the Z3 and Z2 threads had lots of issues with waterproofing, breaking under water, as well as issues with not working after the water drop or drive.

Just curious: Have you recorded long 4k videos underwater? I've read that after about 4.5 minutes of recording 4k video (not underwater) that the camera shuts down due to overheating. I'm wondering if being in a liquid would enhance cooling enough to allow a longer video recording time.
(Question copied from someone else on another site but the question remains mine here)

The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
http://support.sonymobile.com/in/dm/waterproof/

Well i'm still wondering how to take videos underwater, since you can lock the touchscreen and take photos with the photo button on the side.
But you can't use that button to start recording, or I just haven't found that option yet to customize the hardware buttons.
So when recording a video i'm using another app for locking the screen while recording, however the home/back button on the bottom of the screen isn't locked then so the water still recognizes touch input..
But photo's are great!

Don't use the hardware buttons under water. They are sealed against water by a small rubber ring that placed between the button and the case. While the button is not pressed this prevents water from entering the phone, if you press the button it creates a gap between the rubber and the case which allows water to enter phone. This can lead to damage in the phone.
These phones are not designed as under water cameras. Their ability to whitstand water is designed to lessen the impact of accidental exposure to water, like spilling a glass over them or getting raindrops on them. That's it, even if the marketing department of Sony advertises them differently (don't believe ads).

Guhrasoh said:
Don't use the hardware buttons under water. They are sealed against water by a small rubber ring that placed between the button and the case. While the button is not pressed this prevents water from entering the phone, if you press the button it creates a gap between the rubber and the case which allows water to enter phone. This can lead to damage in the phone.
These phones are not designed as under water cameras. Their ability to whitstand water is designed to lessen the impact of accidental exposure to water, like spilling a glass over them or getting raindrops on them. That's it, even if the marketing department of Sony advertises them differently (don't believe ads).
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Did not knew that,since i have taken like 30 underwater photos on my holiday, in r chlorinated water and fresh-water.
But that with the buttons could be true yea, never thought about that.
However, sony does say:
Submersion to 1.5 m for 30 mins
And i thought submersion means, completely underwater?

You could perhaps use a waterproof cover (I know who silly that may sound though) on top of the Z3, thus allowing you to click or press on the hardware keys. Its pretty much like double waterproofing (or at least one tight layer on top that would support a 2m dive and would not have issues using the hardware key on the phone). However, the only worry I see is the additional cost and time to take a waterproof cover which acts as your first guard, and / or the fact that there will still be pressure of some sort when you take your dive however I believe the impacts should be minimized enough so you can do it.

Leathran said:
Did not knew that,since i have taken like 30 underwater photos on my holiday, in r chlorinated water and fresh-water.
But that with the buttons could be true yea, never thought about that.
However, sony does say:
Submersion to 1.5 m for 30 mins
And i thought submersion means, completely underwater?
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Don't listen to rdosti. He doesn't have a clue. The only correct thing he wrote about is not using the hardware buttons under water but that's it. You can use your phone under water (up to 1,5 meter depth and up to 30 minutes and ONLY in fresh water. Chlorinated water is ok if you rinse your phone under fresh water afterwards!).
Open the app switcher. You now get a small gray bar at the bottom. If you see an icon with a blue finger and a lock (called "Touch Block") start it. If you don't see it, tap the small simplified arrow on the very left on the gray bar to get a list of all "Small Apps". There you see the icon and start it from there. You can move around the popup windows. Start your preferred camera app and start recording a video. Now activate the the Touch Block button. The screen is now completely locked but the phone is not, thus you can keep recording. Now dive under water. Do not unlock the screen or use any hardware button while under water. Once you re-surfaced you can unlock the screen and stop recording.

an3k is absolutely wrong. In fact he is perhaps even mis guiding you (probably is the one with no real idea!!) to perhaps doom for your very expensive phone. Perhaps even trying to market some app to fool people in using something and messing their systems up!
http://support.sonymobile.com/in/dm/waterproof/
Go there and explore. Clearly mentions not to "fully submerge" device (bottom of the site) as it will void all warranty. It very clearly mentions do not use it unless on standby as that was the only way it passed their test!
From the Sony website (Basic Care section) :
1. "The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling."
2. "Do not expose the device to seawater, salt water, chlorinated water or liquids such as fruit drinks, liquid detergent and vinegar."
--- So there goes any thought of using it in chlorinated water too.
3. Warranty, repairs and customer service
It’s important to know that your warranty does not cover damage or defects caused by abuse or improper use of your device. Also note that compatible accessories, including batteries, chargers, hands-free devices, keyboards and micro USB cables, are not waterproof and dust protected on their own.
4. If the device is "accidentally" exposed to non-fresh water, such as chlorinated water from a swimming pool, always rinse your device off using fresh water.
Notice: Accidentally and not "On Purpose".
All four points themselves make it very clear not to use the phone active mode (including camera footage, etc) under water in any kind of water. It is to be used only for "partial water footage" which means you should not "fully submerge it". You can take photos while you are in the pool but should not "submerge the camera" under water.
I have no idea why the previous poster is trying to sell a story (or an app) and saying that I'm wrong when he is completely off track.
I have personally even had calls this week with the Sony Support service in India (which by the way is more reliable than the one in the USA or Europe as people have also complained about having limited knowledge). Perhaps the previous poster and anyone else with a query should just glance at Sony's website regarding the same.
From the website again:
From the Website (refer to the last point)
"Taking photos and movies in wet surroundings. Remember not to use the device underwater. If you accidentally get the device wet with non-fresh water, wash the device with tap water."
Again all you need to know is clearly and publicly available on their website.
http://support.sonymobile.com/in/dm/waterproof/
Never ever attempt to do anything unless you know for sure it is covered under warranty as "an3k" is not going to pay for anyone's damaged phone or offer a replacement.
And if you want more information head on over to the Z3 Forum and see for yourself what people have said and their nightmares with underwater recording.
Have no idea why people disrespect other members or misguide users!
Anyways....

Might be worth watching this video all the way through (Z3 unboxed and booted up and used for photos and video underwater) https://www.youtube.com/watch?v=uIf9GdCzY_Y

miker71 said:
Might be worth watching this video all the way through (Z3 unboxed and booted up and used for photos and video underwater) https://www.youtube.com/watch?v=uIf9GdCzY_Y
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As per Sony this was a marketing video and that's pretty much it. I know all of you are taking the marketing videos as reference points, but you need to understand marketing videos are for marketing / sale. I'm not saying I am right - I'm just saying thats what the Sony Service Center team explained (We have two in our city) so I went and met both since having my own question about it to decide whether the Z3 was for me or not. In the process I was guided to the Sony website for "Waterproofing" which explains what the teach team are guided by. In fact, they are told not to entertain anything except what the waterproofing guide they are given which explains what is allowed or not (different from website)
I'm just trying to safeguard to genuine interest of phone owners so they don't go through the terrible ordeals of many customers and members in the Z3 (not plus) section as well as the Z2 section. This also helps other members to re-check with their local Sony Service center (if available) to ensure they have the right information in case of a warranty requirement at any point of time. I have not heard of one service center allowing or saying openly there is a warranty on submerging your phone in an active state and so I began my research into it by asking the company directly (the guys who service the phones, not the ones who market it). However in a meeting with the sales team they also opened up when I told them I want the phone for "video shooting and photographs" in "fresh water" but will completely submerge it but just by a few inches or a foot, they said be careful not to submerge it and use it in active mode. Our support team are smart to figure out when you do that and will void warranty and you won't be able to do much. Now being in India - that's true. Not much of consumer forums that help or lawsuits that go through. However, I am curious to know seeing the number of issues people have had with both the Z2 and Z3 on underwater videos or for that matter simple water proofing issues in plain simple water (no extra ingredients) whether anyone or a group have attempted suing Sony over warranty void issues since the phone is not at all cheap (perhaps it is with a carrier). For us over here its USD 800 appx (Rs. 47,000-52,000).
and Finally, just in case someone is going to say Indian support doesn't know anything or the website... UK has the same information available on it's website (I'm certain USA has a link too similar to this)
http://support.sonymobile.com/gb/xperiaz3/dm/water-and-dust-resistance/

rdosti said:
As per Sony this was a marketing video and that's pretty much it. I know all of you are taking the marketing videos as reference points, but you need to understand marketing videos are for marketing / sale. I'm not saying I am right - I'm just saying thats what the Sony Service Center team explained (We have two in our city) so I went and met both since having my own question about it to decide whether the Z3 was for me or not. In the process I was guided to the Sony website for "Waterproofing" which explains what the teach team are guided by. In fact, they are told not to entertain anything except what the waterproofing guide they are given which explains what is allowed or not (different from website)
I'm just trying to safeguard to genuine interest of phone owners so they don't go through the terrible ordeals of many customers and members in the Z3 (not plus) section as well as the Z2 section. This also helps other members to re-check with their local Sony Service center (if available) to ensure they have the right information in case of a warranty requirement at any point of time. I have not heard of one service center allowing or saying openly there is a warranty on submerging your phone in an active state and so I began my research into it by asking the company directly (the guys who service the phones, not the ones who market it). However in a meeting with the sales team they also opened up when I told them I want the phone for "video shooting and photographs" in "fresh water" but will completely submerge it but just by a few inches or a foot, they said be careful not to submerge it and use it in active mode. Our support team are smart to figure out when you do that and will void warranty and you won't be able to do much. Now being in India - that's true. Not much of consumer forums that help or lawsuits that go through. However, I am curious to know seeing the number of issues people have had with both the Z2 and Z3 on underwater videos or for that matter simple water proofing issues in plain simple water (no extra ingredients) whether anyone or a group have attempted suing Sony over warranty void issues since the phone is not at all cheap (perhaps it is with a carrier). For us over here its USD 800 appx (Rs. 47,000-52,000).
and Finally, just in case someone is going to say Indian support doesn't know anything or the website... UK has the same information available on it's website (I'm certain USA has a link too similar to this)
http://support.sonymobile.com/gb/xperiaz3/dm/water-and-dust-resistance/
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I agree that if you go to Sony support saying your phone broke after taking video for 20 minutes under water - they will respond by saying the warranty is invalidated.
Like most insurance policies, warranties are notoriously conservative to avoid paying out at the slightest hint of unsupported usage. You are correct that the Sony UK website explicitly states that their waterproof phone is not in fact waterproof for legal reasons.
However for anyone willing to take the risk, you can take photos and videos in fresh water in controlled conditions - but it invalidates the warranty.

IPX8. Protected against the effects of continued immersion in water at depths greater than 1 metre. The exact conditions are specified for each device by the manufacturer
It can handle submersion
Sent from my E6553 using XDA Free mobile app

truthbender said:
IPX8. Protected against the effects of continued immersion in water at depths greater than 1 metre. The exact conditions are specified for each device by the manufacturer
It can handle submersion
Sent from my E6553 using XDA Free mobile app
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I agree it can handle it . But warranty is void if caught.

I have used my z3 many times to take pics and videos in the pool. I activate recording using the dedicated camera button. I have had no problems at all apart from the speakers volume becomes significantly lower when wet but are back to normal once they dry.
I guess I am lucky to not have had any issues.
Nb: the pool depth is 1.5M at its deepest point so it is within the max allowed depth for this phone's certification.

So after Pushing Sony for clear input and also sending a few emails, here are the latest updates - you should NOT use it as an underwater camera!
http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/
http://www.engadget.com/2015/09/11/sony-xperia-waterproof-explainer/
http://www.neowin.net/news/sony-cha...phones-tells-users-not-to-use-them-underwater

Related

My Xperia Z failed the water test out of the box!

Hello all, just wanted to inform all that I've experienced this odd thing with the Z that no one has seemed to have gone through, not sure of course...
But before anything else, as it was a huge selling point for a lot of hiking and travelling me, the water proofing needed to be tested.
I took it out of the box, peeled the plastic protectors off the front and back glasses, threw it in a glass.
- Now my camera has some fog inside, the volume down button has started to work again after half an hour, the loudspeaker is understandably very bad right now.
- Currently trying to get the fog out of the camera and hoping the loudspeaker to go back to normal.
- I will contact Sony tomorrow to discuss the problem and will update this as often as I can.
/**************************************************************/
Solved!
- As Akiainavas has pointed out to me, it is actually written in the instructions manual, it is normal for the camera to get foggy between shifts from under water to outside the water, I've tested it work perfectly under water.
- Once dried out, all is good, it just took a lot longer for me compared to other people because of the low room temp I am used to I guess.
- The phone is all good, all working.
* Now on the to-do list: Unlock, Root, Flash, Enable Bravia through the whole user experience!
I heard that this is actually not uncommon. Let it dry. Try again tomorrow.
Indeed, i tested it the day i got and noticed the sound was very low after it was wet. After a half an hour (max 1 hr) sound will come back with normal volume. It's some protection thing i guess
It's just water on the speaker membrane that distorts the sound. Haven't got my phone yet, but try blowing it out. Waiting it out should work as mentioned.
AlienCraB said:
Now my camera has some fog inside
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Still have that problem?
Maybe its a faulty device with regard to that camera fog.... Can happen to one in thousand devices...
Surely sony will replace it...
Sent from my HTC_Flyer_P512_NA using xda app-developers app
nikhiltanwar said:
Maybe its a faulty device with regard to that camera fog.... Can happen to one in thousand devices...
Surely sony will replace it...
Sent from my HTC_Flyer_P512_NA using xda app-developers app
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This brings up a Good question. Has anybody read the warranty?Does it actually Say You are Covered it you purposefully dunk it in a bowl of water?
I mean I understand there have been demonstrations doing this but it Seems like a really silly thing to do with your brand new phone
stiffi2011 said:
This brings up a Good question. Has anybody read the warranty?Does it actually Say You are Covered it you purposefully dunk it in a bowl of water?
I mean I understand there have been demonstrations doing this but it Seems like a really silly thing to do with your brand new phone
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the matter is...
xony xperia Z has the CERTIFICATION, wich isn't something you say you have, is something that has to been tested by a specific organization...
so if is certified i think you have warranty right...
never had any issues with fog in the camera on my xperia acro s, even after having it in my pocket while swimming
the speakers issue is common though, but thats expected, as water is going to get inside the speaker holes no matter what, but all I need to do is just shake the phone and blow where the speakers are and they work perfectly fine after that
Uh...did you even at least try to test out to make sure the phone is working good before dumping it into the water?
Right, it's been 12 hours now, I left it to dry out in a bag full of humid absorbing silicon bags over night.
- Right now the fog inside the camera lens is gone.
- However I think it is out of battery so I plugged into charging.
CaFFeiNe666 said:
the matter is...
xony xperia Z has the CERTIFICATION, wich isn't something you say you have, is something that has to been tested by a specific organization...
so if is certified i think you have warranty right...
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Exactly what I have in mind, I will be contacting Sony about this no matter what, the phone failed the water test out of the box, it is a feature they promote and demonstrate heavily. If they don't cover it in their warranty despite all the promotion and the effort they have put in this phone, then they are just idiots who have absolutely no idea of how one device failing like this can damage the image if they don't back it up with their warranty.
rycexboi said:
Uh...did you even at least try to test out to make sure the phone is working good before dumping it into the water?
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Yes, it was all fully working - tested its other features without opening any of the covers to make sure the water test was legit for an hour or so.
/***************************************************/
Update: The phone is working, buttons all working, speaker working, camera fog gone and this time it didn't come back as soon as I took it out of the air lock bag.
I am still contacting Sony to get information on what I should do, how I should feel...
I will test it again after my talk with them and on the direction they've given. Mind you, I tested it only in a half full glass of water so what I will do is to try and reproduce the problem.
/***************************************************/
Update 2: I have just noticed that the charger is actually 1.5A and you cannot charge the phone from a computer unless you have a non-standard USB port like a 3A one that Gigabyte motherboards have.
Put mine in a vase of water yesterday for 5 mins and all was well, love it
Sent from my C6603 using xda premium
When submerged, and after that:
- Speaker will have very low volume for a while, until it dries off
- There might be a "fog" on the camera because of humidity and temperature differences
- Hardware buttons might not react perfectly until the water dries off
It's perfectly normal. It's in instruction manual... but whoever reads those these days
Quick copy and paste from the Sony UK website.
"[2] In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
mustaine8661 said:
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
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The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
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If that's the case then then that's awesome!
It'd make sense too, as what's the point of going to all the trouble of getting it certified water-resistant and advertising it as one of the main features, and then saying to everyone that gets the slightest bit of water ingress that they're f**ked.
mustaine8661 said:
If that's the case then then that's awesome!
It'd make sense too, as what's the point of going to all the trouble of getting it certified water-resistant and advertising it as one of the main features, and then saying to everyone that gets the slightest bit of water ingress that they're f**ked.
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I trust Sony in this aspect. There are water sensitive tapes under every cover ( those little white things ) so they'll know which one leaked.
Also, remember what happened with Tablet S - it was supposed to be waterproof, but they detected a manufacturing defect that caused some of them to leak. Sony called every customer to Sony Center and provided a replacement of their device - dead or not, warranty or not... that's how you do it.
mustaine8661 said:
Quick copy and paste from the Sony UK website.
"[2] In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
So it's only designed to be water resistant, and if it gets water damage, you're out of luck.
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Click to collapse
Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
Click to expand...
Click to collapse
I've read it somewhere that the interior also has water resilient coating actually for when tiny amounts of water goes in, I wonder if that's why the camera gets fogged inside because I just don't get how there can be fog when there is no humidity allowed into the interior components as long as you are in the limits of the IP57 certification.
Am I wrong in this? Does water proofing not mean the device not allowing any humidity inside whatsoever? or Is it that the air molecules carrying the humidity inside can still get past the water proofing?
Akiainavas said:
The thing is - it won't get damaged unless you leave the covers open. I asked Sony about it and apparently they have some tests to determine that - most likely a water detection that can be used even when the phone is dead. I think they'll probably just close the covers and put it in water to test it again, if waters gets in - it means your covers are flawed and you'll get a replacement. If not - it means you fkd up and you won't get your phone replaced.
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under flap covers there's a water-sensitive material wich becomes pink when water enters slots i've seen a photo from a review, but he has put his xperia z in many kind of water, beer too (beer has bubbles and carbon dioxide )
CaFFeiNe666 said:
under flap covers there's a water-sensitive material wich becomes pink when water enters slots i've seen a photo from a review, but he has put his xperia z in many kind of water, beer too (beer has bubbles and carbon dioxide )
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I'm much more likely to spill beer over it rather than water in perfect honesty, so thanks for the info there!
Not that I want to spill any beer... it's so sad when I do :crying:

[Q] Does my Xperia Z lost water resistance?

Hello,
I have my Z from its release. I tried its water resistance the first day i recieved it, all was OK. I recorded many videos underwater, in swimming pool, at home, and everything was always ok. Everytime i took it in water, I mindfully closed all the covering caps.
But today, I got a problem. I took my phone with me to water, as whnever I did, and when I was looking at it after "bathing", my camera was fogged - it was wet INSIDE. I tried to check those white indicators under covering caps, and those at USB port and headphone jack were RED. I also noticed tiny droplets of water there. Everything else is however working. No display issues, headphones are playing, USB works too.
I must remark that my phone dropped me on pavement from my pocket about month ago (scratched corners), but its resistance worked until today.
What now? Should I claim it? What do you guys think? I bought Xperia Z mainly for its water resistance. It is very distressing that I can take it in water any more.
Edit: one problem detected - mobile data doesnt work.
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
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I read somewhere that on the repair service they check if the flaps provide the necessary seal against water. If they provide enough seal, and you have the indicators turned red, they blame you for not having closed the flaps correctly, on the other hand, if the flaps show defects and let water through, even when properly closed and with moisture indicators turned red, they still service your device under warranty.
Dsteppa said:
Since the indicators are red you have nothing to stand on, they will just say that the flaps were open and you won't be able to prove them wrong.
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Click to collapse
They were closed. I was always checking them before going in water. Im 100% sure. And yes i can prove it. They can close the flaps and test phone and see if there is water or not.
Dropping the phone may have caused an open gap somewhere and water leaked in.
Nothing you can do, just argue your way in and hope for the best.
If you know you are a clumsy person, you should have gotten a case.
Sent from my C6603 using xda premium
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
Don't tell them you used it in the swimmingpool, it clearly says in the instruction booklet that you should't.
Swimmingpool water contains acids and chemical products that may destroy the rubber seals over time.
I think I know what happened. Flaps may be ok (I tested to put the phone in water again - there were no water under them, but water still got to a phone - my volume down is damaged now), but the right issue is that back plate is raised a bit around the camera
Type "Sony Xperia Z repair, disassembly manual" on youtube.
As you can see on this video, right under the plate are phone GUTS. The plate can be raised by warming it. Thus it can raise when you play games or a sun is shining on a phone. All Xperia Z owners, check your back plate too if it is OK or raised! I believe this is that water resistance issue..
The fog in camera disappeared during the day and when I removed SIM and put it back, mobile data begun to work. Bad thing is that volume button doesnt work (as I said above). The button itself is ok and its not stucked or pressed, but when I turn phone on, it always starts in safe mode and I cant volume down, I can just volume up (using the button; I can volume down using display), so I think button contacts are fu**ed and phone thinks the buton is pressed. I think only thing I can do now is going to repair service.
I could never imagine submersing my phone in water. not worth the risk.
I treat my XZ as water resistant. I'll text people when im in the bath with wet hands etc.. but never put it in water
eiestsa never
vibecatalin said:
In the pictures the phone has a the back glass lifted, maybe that was the problem. I have the back lifted too , but not that high as yours.
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Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
I've read somewhere of someone using bleach on a cotton bud VERY carefully to whiten the markers.
I had a similar issue, take it to the service center & get it fixed.
VykoJust said:
Yeah, you are right. I think thats the issue. Did u try to put it in water if it is ok or not?
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Click to collapse
No, but I think I will try.
vibecatalin said:
No, but I think I will try.
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Those flaps are piece of crap. Especially that flap where charger/data cable go. Since we playing with it every day, my guess is that sealing got weaken and that's why water got thru the phone. Gap may be less than tenth of a millimeter ( <0,1 mm) and water can easily come in.
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
hebbe said:
i think it's time again to bash those people who warn others not take their phone into water, as the xperia z is not waterproof, but just water resistant. and that's more likely to protect the phone from accidental drops into water, rather than to go diving/bathing/filming with it in water.
and those warners know what the IP-rating says ("...half an hour"..."submerged 'till half a meter"....)
Click to expand...
Click to collapse
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
kingvortex said:
If people actually followed that advice, then there would not be multiple threads like this one, where people have destroyed their phone.
What is the point of deliberately putting your expensive phone in danger, IP rating or no IP rating?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
tudork said:
gosh, not this discussion again! It does not matter what the point is or if there is a point or not. If the producer communicates that this phone CAN sustain without damage being in water i-don't know-how-deep for i-don't know-how long, then this phone SHOULD do it. The intentions of the users, or whether there is a point or not in taking your phone to the swimming pool, are NOT important. It is IMPORTANT that whatever was promised to the user SHOULD BE VALID.
Click to expand...
Click to collapse
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
kingvortex said:
Perhaps you have a point, but if you go to a service centre with red water ingress indicators, you will be paying to have your phone repaired as they will say it was caused by user negligence. End of story.
If you do not put your phone into water for no good reason, it will never get water damaged. Why are people using the IP rating to excuse a complete lack of common sense?
Why do people NEED to put their phone into water regularly?
Sent from my C6603 using Tapatalk 2
Click to expand...
Click to collapse
because they bought the phone with the intention that they can do this with it. They've seen it in official Sony commercials (phone used during rain, phone washed under running water after being splashed with color paint, on exhibitions Sony employees dropped it in aquariums, smashed the phone on the floor repeatedly to demonstrate that the glass won't break). I heard that in some shops they even have the Z in a water tank all the time and only take it out for charging. There was that show in Czech Republic where two models used the phone under the shower and so on.
The phone has an ip57 rating which clearly states that you can submerge it into water for 1m and up to 30 minutes. I also believe that you can leave it there for much longer and it SHOULD be okay, only the depth is important. The deeper you go, the higher is the water pressure and the seals might leak.
Now, cars also have ip ratings for water protection and different levels for the interior of the car and the outside. Inside it might be ip54 (water, mud and splashes when entering the car with wet shoes or boots) and outside it's even ip59 or ip58K which means it's protected against water ingress when used with high pressure water jets (e.g. car wash!).
I'm sure most people would complain, if there brand new car is flooded with water on the inside after they went to car wash. The same is true for this phone!
An ip rating is an ip rating and not like "buhu, it's ip57 but it can only manage 3 drops of water before it breaks!". If that is the case, I could have keept my S2 which also survives a few drops of rain without damage. If Sony can't manage that, they shouldn't have advertised it like that or given an ip54 rating or something lower.
You can't claim your phone has the SECOND HIGHEST protection against water there is and then say: "Stay away from water". It's like: "your car has 6 airbags, but don't expect them to work in a crash" or "your Porsche can go 300 km/h, but don't ever try it"
People put their phone in water because they can and should be able to.
If the XZ can't and should be used in water, I'm sure most people would have bought a non water proof phone instead because it would be the same. I was drawn to this phone because of it's water resistance.
I'm beeing very paranoid and bought a 5€ waterproof bag for my phone which I tested yesterday for 6 hours submerged in the sink. The paper inside stayed perfectly dry. Even though my XZ should be waterproof on its own, I think double protection is always better. The bag seems to be waterproof, and even if by some chance it is not, then my phone won't be damaged, because it's supposed to be waterproof too!
With this double protection, I'm still afraid to take it to the pool, but might do so eventually which I wouldn't have done without the bag.
Yes, you do have a point. At least somewhat anyway.
For a start, the manual tells you to avoid chlorinated water. So no swimming pools. I wonder if this is why the water resistance appears to have failed in this case.
I could point out other things that the manual tells you to avoid, but everyone here has already read it before going swimming with their phone, right?
Sent from my C6603 using Tapatalk 2

A Warning to ALL GALAXY S4 ACTIVE USERS!!!!

This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
I've kept mine in my pocket and went for a swim in the pool. Worked fine after wiping it with a towel. You might have had a defective unit...
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
As an AT&T employee maybe you'll know the procedure for this..
I've read all the horror stories relating to the S4A, and there's been a few of them.. Is the fact that the device seems to fail often enough of a reason to exchange for a regular S4? I'm not within my 14 days anymore :/.I opted for this over S4 just because of the water resistance.
starxgamingx said:
I think it depends really, i understand where you are coming from, and you shouldnt trust it, but my friend was pushed in the pool with his and it survived without a issue
Click to expand...
Click to collapse
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
daledenton said:
And I understand that I may have a defective unit, but I have read 3 separate reviews where the reviewer damaged their first phone. There is also a thread on XDA where a bunch of people state that they damaged their phone. This in itself either says that the phone doesn't work as advertised or there are way too many defective units out there for anyone to be safe to try the water and Samsung needs to know this.
Click to expand...
Click to collapse
Maybe its the other way around and my friend got a defective one thats actually waterproof
now i fell terribly sorry for who went with those ugly buttons instead of S4
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
Eh... I like the buttons...
The bottom line is that Samsung doesn't warranty the phone against water damage and therefor should Never sell it as such. If they can not stand behind an advertised function of their own product, they should not sell it. It doesn't matter if people abuse the phone in water or exceed the recommended specs (depth and length of time in water) because there is no way they can differentiate between people that stay within the specs and those that don't.
All I gotta say is the best way to get away with saying it is water resistance/proof would be making it like the Nexus 4 and no removable back. Make it wireless charging. Come with a wireless charger. Sd card slot and sim slot on the top or sides. Make it completely blocked off with no ports but a headphone hack the way they did making it water proof. That's the only way they can be certain its water resistant. Otherwise you have these issues.
Sent from my SGH-I337 using Tapatalk 2
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
daledenton said:
This phone is not truly waterproof/resistant!!!!!
First off I want to start this off buy saying a few things. I work for AT&T so before anyone says its from improper usage remember I had to watch training videos on how to properly use it. Also, before anyone says well, you aren't really supposed to be using it in the water, you are wrong. The first thing we are trained on is how to properly close the back cover and how to show the customers Aqua mode to take pictures underwater. We actively use this as a main selling point, this is per Samsung.
Here is my story. I bought the Active on Thursday. The first thing I did with it was ensure the back was closed and made a video in my fish tank so I could show customers how it works underwater, and how good aqua mode is. That worked out perfectly except the video was a little dark, so I figured I would retake it.
In this time I had a customer swap out the phone they bought because it were defective, the bottom buttons stopped working on it. She was very vague when the water question came up but I thought nothing of it.
Now cue today. It was sunny outside so I thought it was the perfect time to reshoot the fish tank video. I ensured the back was secure, yes, including pressing down on the back where the AT&T logo is. I then submerged the phone in the tank while taking the video. Almost instantly the phone screen went black and said dock mode was enabled so I took the phone out of the water and everything went back to normal. I double checked the USB rubber to be sure. I just chalked it up to the phone doing crazy things in the water. I have read almost everywhere that the phone will say headphones are plugged in, etc. So I thought this was normal. I then put it back in and took a minute long video. Everything was fine. I even played back the video and it was fully working.
This is where everything went wrong. About 2 minutes later the phone started tweaking out, Google now opened on its own and the buttons were really sensitive. Then the buttons completely stopped working other than the power button and that's when I freaked out. I opened the battery cover and there it was, everything was soaked. but luckily none of the water damage indicators were colored. I then opened the USB door and it was like a fountain, so that's where the breach happened. The flimsy, rubber USB door. I did not tell a soul what happened and went back to work and swapped it for a regular Galaxy S4.
So please listen to my warning. There are way too many people getting this phone damaged, including me, a fully trained AT&T employee who took the proper precautions before doing anything.
Samsung should not be able to get away with calling this phone water resistant or water proof, and they should especially not include an Aqua Camera mode.
Also the warranty DOES NOT, I REPEAT, DOES NOT COVER WATER!!!!
Click to expand...
Click to collapse
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
jt3 said:
Yeah, I have a feeling all of these water-related failures are going to kill the S4A early. Eventually, the threat of a class action lawsuit will cause them to trigger an EOL.
I suspect this will happen sooner rather than later, since showing it dunked in water in all the commercials, but not covering water damage is just screaming "class action."
My crystal ball says that within a year, you'll see AT&T (at least) offering to waive ETF for owners of S4A units damaged by water. This may be under the terms of a Class Action, or to avoid one... but in the end, that will probably be the end of the S4A story.
Click to expand...
Click to collapse
Or maybe a recall?
Blackwolf10 said:
now i fell terribly sorry for who went with those ugly buttons instead of S4
Click to expand...
Click to collapse
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
joshuadjohnson22 said:
A simple solution to find out if your phone is waterproof... Turn the phone off and remove the battery, then close everything and put it in water for a few minutes. Take the phone out of the water and check to see if water got in the charging port and/or past the seal on the back. If it did get water in the device put your phone in rice for a day and return it for a working unit. If you didn't you should be fine.
If no power is going to your device it cannot short circuit. After the water is gone you can turn it on with no issues
Or maybe a recall?
Click to expand...
Click to collapse
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Muhammad.Muayad said:
as an owner of Galaxy S2, S3, Nexus and HTC One i have to say then Samsung products are inferior to any other manufacture,
HTC is NOT as important manufacture as Samsung but their devices are way better that Samsungs
as for water proofing Galaxy S4 Active was a clear copy of Xperia Z, since Samsung could NOT make every GS4 waterproof like SONY they made another phone and judging by experience SONY clearly made the better waterproofing,
i was in the swimming pool that day and there was Xperia Z's on the bottom of the pool (~1 to 2 meters) with NO damage,
---------- Post added at 05:09 PM ---------- Previous post was at 05:07 PM ----------
"If no power is going to your device it cannot short circuit"
every phone has a small battery on its PCB to keep time and date if your battery drained or removed.
so a short circuit is a possibility.
Click to expand...
Click to collapse
hmmm ok, never heard of that
Either way when I tried the method I posted no water got in. Still don't think I will put it in water while it is turned on
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
edit: btw, sorry for links, add h t t p : / /
jesi said:
My first shot in water:
lh4.googleusercontent.com/-uF_HK-cQ5z0/Ue6J9C7REAI/AAAAAAAA0qQ/JCQFdoDu13U/s512/20130723_164222.jpg
(from kayak, i did keep phone in hand and lower it about 10cm deep in water)
After that pic, noticed water in display, rear camera, front camera, some buttons did not work, etc etc nice.
Rear cam:
lh3.googleusercontent.com/-mrqiqTMzr_g/Ue6gKop2DlI/AAAAAAAA0tE/upYGQ_7dNW0/s512/20130723_182343.jpg
Front cam:
lh3.googleusercontent.com/-UxFnzttB8CE/Ue7CqjautfI/AAAAAAAA0vU/cpK5ekAPZGo/s512/20130723_205132.jpg
lh3.googleusercontent.com/-hRvVQXcYqG4/Ue7x3qZSg7I/AAAAAAAA0xI/p4LqZri94bs/s512/IMG_20130723_234953.jpg
Display:
lh6.googleusercontent.com/-wBqoctoGIlg/Ue7x1BM3-CI/AAAAAAAA0w8/il7jeX2rodk/s640/IMG_20130723_234922.jpg
And yes, usb cover was sealed and also battery cover.
I went to local service point in last week, today they called to pick my device up:
lh4.googleusercontent.com/-w-LRCCJJHYM/UfZhBjNfcFI/AAAAAAAA1Dk/W70ZmxcePhA/s512/IMG_20130729_153151.jpg
Battery is old, everything else is new.
Click to expand...
Click to collapse
I'm guessing this was not AT&T? The sticker on the screen is different
joshuadjohnson22 said:
I'm guessing this was not AT&T? The sticker on the screen is different
Click to expand...
Click to collapse
Yep, no AT&T.
joshuadjohnson22 said:
Or maybe a recall?
Click to expand...
Click to collapse
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
jt3 said:
Remember, most people with this phone have entered into a 2-year contract. Simply recalling the phone wouldn't work. They'd either have to replace it with an equivalent model or waive the ETF. The problem with the former is that they've advertised the heck out of its water resistance, selling it as "everything proof." If they were to, say, replace it with a standard S4, the consumer would have a very real argument that it's not an equivalent model, which would be ANOTHER basis for a class action.
Also, remember, recalls are done by a manufacturer. AT&T isn't going to recall a Samsung device. Samsung would have to do that. A recall would only really work if Samsung offered another phone (like an S4), AND made a deal with AT&T, compensating them to waive the ETF if the consumer didn't want that phone. This may happen, but before it does, the remaining stock would be pulled from the shelves, and the phone would be EOL.
Again, I think that marketing this phone as waterproof, but not standing behind that marketing, is eventually going to lead to a class action. A class action, or the threat of one, will result in an early death for this device. I agree with what was said before though... I don't think we'll be seeing many more phones claiming water resistance. Those that do, will be sealed, and certainly won't have removable backs.
Click to expand...
Click to collapse
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
joshuadjohnson22 said:
Yeah... saying a phone is "everything proof" and water proof is pretty stupid.. Honestly I think AT&T and Samsung could fix this in my mind just by warranty replacing water damaged S4 Actives. If they replace them in the event of water damage then we all will be happy. It doesn't happen to every unit, most users are fine in the water, but still a high percentage.
I for one love my active and the water proof was just a bonus, but I wouldn't mind them giving me my upgrade back
Click to expand...
Click to collapse
"water-resistant.” As Samsung points out in the device’s manual, the S4 Active is rated IP67, which means that it’s resistant to water only up to depths of a little over three feet , its not water proof .

[Q] [Problem]My Z3 doesn't recognize the earphones after taking photos underwater

I'm having lots of troubles with my Z3 after taking some photos under water
thou that i didn't go deep or for along time ...
now the device doesn't recognize the earphones ... and before it dose that the sound was very low BTW , the rotation sensor is not working too,
can anyone tell me what to do to get my phone to normal again plz :crying::crying:
Use a dryer or just dry up the phone. As per Sony's website about water usage it says it may take up to 3 hours of drying for the earphones/speakers to start being useful.
It seems you have voided your phone's warranty by taking photos underwater and taking the phone "completely" under water. Also none of the Z phones are meant for under water shooting either videos or photos.
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
Drying times will vary depending on the environment, but the process may take up to three hours. During this time, you can still use all the features that do not rely on the speaker or microphone – you can take photos, check your email or send text messages without a worry.
Do not use a hair dryer to dry any wet parts.
http://support.sonymobile.com/in/dm/waterproof/
rdosti said:
It seems you have voided your phone's warranty by taking photos underwater and taking the phone "completely" under water. Also none of the Z phones are meant for under water shooting either videos or photos.
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
Drying times will vary depending on the environment, but the process may take up to three hours. During this time, you can still use all the features that do not rely on the speaker or microphone – you can take photos, check your email or send text messages without a worry.
Do not use a hair dryer to dry any wet parts.
http://support.sonymobile.com/in/dm/waterproof/
Click to expand...
Click to collapse
i thought is was a feature of the device to take photos underwater ...
It's been 3 days now and the earphones and the rotation sensor still not working
Please tell me if there is anyway to fix that ... i need the earphones to work even more important then rotation
rdosti said:
It seems you have voided your phone's warranty by taking photos underwater and taking the phone "completely" under water. Also none of the Z phones are meant for under water shooting either videos or photos.
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
Drying times will vary depending on the environment, but the process may take up to three hours. During this time, you can still use all the features that do not rely on the speaker or microphone – you can take photos, check your email or send text messages without a worry.
Do not use a hair dryer to dry any wet parts.
http://support.sonymobile.com/in/dm/waterproof/
Click to expand...
Click to collapse
Thanks a lot for posting this! This phone and Sony's warranty are turning into a solid joke.
In the ads, have people jump into the water with the phone recording media, but refuse to cover this under warranty! Makes me angry.
Sent from my E6553
I agree.
I don't believe too many customers are not dunking their phone enough otherwise this would have been a class action lawsuit by now.
I have had my Phone submerged in water to take test Photo, never in a lake or a sea tho.
In the quickstart guide that came with it, it says, do not use charger or headphones if the socket is wet or similar.
Sent from my E6553 using XDA Free mobile app
On the website it says don't "completely" submerge it at all else it will void your warranty. How clear enough is that
rdosti said:
It seems you have voided your phone's warranty by taking photos underwater and taking the phone "completely" under water. Also none of the Z phones are meant for under water shooting either videos or photos.
The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.
Drying times will vary depending on the environment, but the process may take up to three hours. During this time, you can still use all the features that do not rely on the speaker or microphone – you can take photos, check your email or send text messages without a worry.
Do not use a hair dryer to dry any wet parts.
http://support.sonymobile.com/in/dm/waterproof/
Click to expand...
Click to collapse
rdosti said:
On the website it says don't "completely" submerge it at all else it will void your warranty. How clear enough is that
Click to expand...
Click to collapse
Please stop posting false information!
a) You do not void your warranty if you completely submerge your Sony Xperia Z2 / Z3 / Z3+ / Z3v / Z4 in fresh water up to 1,5 meter and up to 30 minutes. The website you linked is talking about bath water which has a much lower surface tension because of the shampoo, shower gel, etc. you used and a lower surface tension makes it much easier for the liquid to enter the phone.
b) You do not void your warranty if you take photos or videos while your Sony Xperia Z2 / Z3 / Z3+ / Z3v / Z4 is completely submerged in fresh water and as long as you do not use any hardware buttons (power, volume, camera). The website you linked talks about non-fresh water.
With the waterproof Xperia Z3v, you can take pictures with the best smartphone camera while swimming in fresh water for up to 30 minutes. You can even dive down to 5 feet with it. Just remember that all the covers for the micro USB port, the micro SIM slot and the memory card slot must be firmly closed.
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http://www.sonymobile.com/us/products/phones/xperia-z3v/features/
With the waterproof Xperia Z3v, you can take pictures with the best smartphone camera while swimming in fresh water for up to 30 minutes. You can even dive down to 5 feet with it. Just remember that all the covers for the micro USB port, the micro SIM slot and the memory card slot must be firmly closed.
Do you even read what you copy and paste from a website or do you just like arguing for the fun of it ?
Please Reference: http://support.sonymobile.com/in/dm/waterproof/
You can dive down, but not use the phone in active mode. You can swim (swimming is not taking under water videos) with it.
In fact it is a marketing page very well written without mentioning what you can't do because thats exactly what it is for - marketing and selling ! You need to find the right page to get the warranty details as well as "waterproof allowed and not allowed".However the link I have sent on another thread you tried to disturb with wrong information - clearly instructs what not to do , which indeed can void your warranty.
Please get your facts straight before insulting or disrespecting a fellow member. On another thread you have tried to sell an app. Are you planning to take responsibility for any damage to anyone's phone by giving them wrong advice. If you want, go over to Amazon.com and look at under water cover reviews and even reviews about any of Z models where customers as well as cover sellers have discussed this in detail as well.
You are wrong. It clearly mentions it should not be "fully submerged period".
http://support.sonymobile.com/in/dm/waterproof/
Forgot "the features". You need to check the water proof warranty details. Features is all marketing crap. Ask the support center. Do not guide people wrongly without checking or call the support team!
You attempted to give wrong information here as well :http://forum.xda-developers.com/xperia-z4/help/how-underwater-camera-usage-video-photos-t3181236
Which I promptly replied with sentences from the Sony Website Page all about waterproofing for all their devices, not just any one or two.
Anyways to summarize the details:
From the Sony website (Basic Care section) :
1. "The IP rating of your device was achieved in laboratory conditions in standby mode, so you should not use the device underwater, such as taking pictures. Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling."
2. "Do not expose the device to seawater, salt water, chlorinated water or liquids such as fruit drinks, liquid detergent and vinegar."
--- So there goes any thought of using it in chlorinated water too.
3. Warranty, repairs and customer service
It’s important to know that your warranty does not cover damage or defects caused by abuse or improper use of your device. Also note that compatible accessories, including batteries, chargers, hands-free devices, keyboards and micro USB cables, are not waterproof and dust protected on their own.
4. If the device is "accidentally" exposed to non-fresh water, such as chlorinated water from a swimming pool, always rinse your device off using fresh water.
Notice: Accidentally and not "On Purpose".
From the Website (refer to the last point)
"Taking photos and movies in wet surroundings. Remember not to use the device underwater. If you accidentally get the device wet with non-fresh water, wash the device with tap water."
Again all you need to know is clearly and publicly available on their website.
http://support.sonymobile.com/in/dm/waterproof/
I have asked Sony Service center and they have clearly mentioned you can't submerge it and if there is any water damage, it will "NOT" be replaced for free.
If anyone has a story about getting away with a free replacement - go ahead and let us know
---------- Post added at 09:44 PM ---------- Previous post was at 09:38 PM ----------
By the way if you really want to go to the link YOU Mentioned, it does not mention you should take photos UNDER water. It just says you can take it with you. There is no mention of submerge in the link you provided.
Better yet just called Sony Service center and ask them. Genuine ones will tell you that indeed warranty is void if you mention to them even by mistake you took it under water and used in actively or submerged it. Doesn't even matter what water it was if it was not on standby.
Just in case someone plans to diss the Indian support saying it doesn't know anything or the website... UK has the similar information available on it's website (I'm certain USA has a link too similar to this)
http://support.sonymobile.com/gb/xperiaz3/dm/water-and-dust-resistance/
Though I have noticed only the Asian websites are up to date (or perhaps loaded with more) with detailed information, which is strange. The UK data lacks a lot of points mentioned on the Asian websites regarding details of waterproofing, etc.

The Galaxy S9 Is IP68 Water-Resistant — Here's What That Really Means

The day has finally arrived — Samsung has unveiled the Galaxy S9 and S9+. Apart from minor upgrades, the two might not appear to be much different from last year's S8 and S8+, but that's not necessarily a bad thing. One feature that hasn't changed is the Galaxy's IP68 water-resistance rating. That's a great score, but it begs the question — what does that number really mean?
First of all, if you don't know what the IEC 60529 is, don't worry — it's a standard put out by the National Electrical Manufacturers Association, which is basically a test with set rules and regulations. A device is then assigned an IP rating for resistance to dust and water in accordance to its performance on the test. To quote the standard itself:
— National Electrical Manufacturers Association said:
This standard describes a system for classifying the degrees of protection provided by enclosures of electrical equipment for two conditions: 1) the protection of persons against access to hazardous parts and protection of equipment against the ingress of solid foreign objects and 2) the ingress of water. The degree of protection against these two conditions is designated by an IP Code.
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While "IP Code" really stands for "International Protection Marking," most nowadays refer to it as "Ingress Protection." All that really means is how well protected a device is against dust and water.
Speaking of dust and water, those elements are not weighed together into one grade. In fact, the number assigned to a device — the one that appears after the "IP" prefix — are two individual ratings. The first number denotes how "dust-proof" the device is, or how well the device protects against dust and solid particles, while the second reflects its "waterproofing," or how well the device keeps water from entering and damaging the sensitive electronic parts inside.
Samsung's latest Galaxy devices both earned themselves a rating of IP68 in the IEC 60529 tests. While a very high score — higher than the 2017 line of iPhones' IP67 — these phones are not waterproof, just water resistant.
IP: The abbreviation of "Ingress Protection," the rating system for a device's dust- and water-resistance.
6: An IP rating's first number represents a device's dust protection rating. A "6," although smaller than the S9's second IP number, actually means the device is completely dustproof. Good on you, Samsung!
8: Water resistance is denoted by the second number of the rating. An "8" shows that the S9 devices can be fully submerged in water as deep as 1.5 meters for up to 30 minutes. For reference, the iPhone X, which scored a "7," can be submerged for 30 minutes at 1 meter deep.
So, what does this mean for you? If you accidentally drop your new phone in your toilet, get caught in the rain, or spill a tasty beverage on it, you shouldn't panic. However, you shouldn't push your luck — going swimming with an IP68-certified device isn't foolproof, and the chemicals you find in a swimming pool or the saltwater of the ocean might not mix well with your S9. Our advice? So just be careful.
You see, while the IP Rating claims a certain level of protection against water and dust, it doesn't take in account chemicals or particles that you might find dissolved in water. Saltwater and chlorine can hurt the finish of your S9, and even damage the rubber protection that gives your phone its IP68 rating. While it's certainly tempting, we'd recommend you not plunge underwater with your phone in-hand. It might be fine, but if it's not, you could be on your own.
You see, while the IP Rating claims a certain level of protection against water and dust, it doesn't take in account chemicals or particles that you might find dissolved in water. Saltwater and chlorine can hurt the finish of your S9, and even damage the rubber protection that gives your phone its IP68 rating. While it's certainly tempting, we'd recommend you not plunge underwater with your phone in-hand. It might be fine, but if it's not, you could be on your own.
It all comes down to your warranty coverage. While we don't know yet about the S9's policy, with the S8, Samsung includes a limited warranty that covers manufacturer defects for one year, battery issues for six months, among other things. However, soak your S8 to the point of damage? You've voided your warranty.
That changes if you opt-in to Samsung Premium Care, a monthly-subscription coverage that extends the boundaries of your warranty by leaps and bounds. If you take your S8 for a swim, the device will be completely covered, even if the components inside fry before you dry. You get up to three cases of accidental damage per 12 month period, though, so the fourth time you lose your Galaxy at the bottom of the pool, it's like you never had coverage to begin with.
In short, what you've heard about the S9 is mostly true — the phone stands up well against the elements. While spills, grime, and accidental submerges shouldn't be cause for concern, we'd still warn against diving deep with your S9. It doesn't matter if the phone is IP68 or IP67 — if water touches the wrong parts, you could be in trouble.
Quick question related to that. Can I take it in the shower or something?
Paradoxxx said:
Quick question related to that. Can I take it in the shower or something?
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Here's Samsung's official word on their IP68 rating and the Galaxy devices: http://www.samsung.com/au/pdf/IP68.pdf
Personally I won't ever put my device under any water at all. Sure, it's water resistant, but if you ever drop, or bump your device, that could be enough to put a TINY little micro leak in the water seal, allowing water into the device. And if that happens, bye bye device, bye bye warranty.
I've never understood people who take their phone into the shower to be honest.
the_scotsman said:
Here's Samsung's official word on their IP68 rating and the Galaxy devices: http://www.samsung.com/au/pdf/IP68.pdf
Personally I won't ever put my device under any water at all. Sure, it's water resistant, but if you ever drop, or bump your device, that could be enough to put a TINY little micro leak in the water seal, allowing water into the device. And if that happens, bye bye device, bye bye warranty.
I've never understood people who take their phone into the shower to be honest.
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It's be to be able to change songs in the shower. That's my only usage
Paradoxxx said:
It's be to be able to change songs in the shower. That's my only usage
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U can use in shower yes.
But maybe Touch dont work.
You have to remap your Volume Buttons (e.g. long press for next song)
Xperience Z said:
U can use in shower yes.
But maybe Touch dont work.
You have to remap your Volume Buttons (e.g. long press for next song)
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I have Bixby remapped to skip to next song. I wouldn't even turn on the screen probably aha. But whatever, it'll stay outside and that's fine as well
Paradoxxx said:
I have Bixby remapped to skip to next song. I wouldn't even turn on the screen probably aha. But whatever, it'll stay outside and that's fine as well
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You could also remap your volume button.
Long press or Double Press to Skip
And you can take it in the shower...no Problem.
Xperience Z said:
You could also remap your volume button.
Long press or Double Press to Skip
And you can take it in the shower...no Problem.
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Did you ever do take it there ?
Cause they mentioned that it should be still water, and there's quite a splash going in a shower
Every day. It's doesn't matter if its splashing water or still water.
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