[Q] warranty replacement/repair with unlocked bootloader - Verizon Motorola Droid Turbo Q&A, Help & Troublesh

My unlocked Turbo has some issues with display. There are couple of dark spots in different areas of display that looks like dirt but it's not. It's most noticeable with bright background. I noticed it some time ago but I had screen protector on the display and I though it's something wrong with it. But I decided to remove it and found out that is something that looks like between outside glass and actual display. So my question is: if I contact Motorola directly and request replacement will they check for unlocked bootloader and void my warranty? Phone is in perfect physical condition with not even one scratch (tpu cover and screen protector from the beginning). I don't want to contact Verizon to get replacement because I got this Turbo trough Best Buy method to keep unlimited data so I don't want to risk loosing it.
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From my experience, you are good to go. I have experience with Samsung, LG, and HTC warranty repair for hardware issues. All of them are repaired without mentioning unlocked bootloaders.
Worst scenario is that they returned your phone for free if they do care about your bootloader status

laofan said:
From my experience, you are good to go. I have experience with Samsung, LG, and HTC warranty repair for hardware issues. All of them are repaired without mentioning unlocked bootloaders.
Worst scenario is that they returned your phone for free if they do care about your bootloader status
Click to expand...
Click to collapse
I think worst case is they charge me $500 because I need my phone so have to do advanced replacement or whatever they call it. I need to provide them with credit card number and they place a hold for $500 and ships replacement phone. Then I have 5 days to ship them my defective phone. So if they find out my bootloader is unlocked and warranty void they could technically just charge me this $500 because I will already have their phone.
Sent from my XT1254 using Tapatalk

SotYPL said:
I think worst case is they charge me $500 because I need my phone so have to do advanced replacement or whatever they call it. I need to provide them with credit card number and they place a hold for $500 and ships replacement phone. Then I have 5 days to ship them my defective phone. So if they find out my bootloader is unlocked and warranty void they could technically just charge me this $500 because I will already have their phone.
Sent from my XT1254 using Tapatalk
Click to expand...
Click to collapse
You always have the chance to cancel the repair even after they hold you on the credit card. (I could be wrong, never like the idea of giving my credit card info to others).
You could try buy a Verizon prepaid phone and use it for the few days. (I am using a moto e 2nd generation as my backup phone for $30).
Since you already unlocked the bootloader, you would need to take the chance. But still, I think you are safe since the repair is an hardware issue on LCD. It has nothing to do with bootloader.

Related

ORA USB Cradle (Thoughts?)

Im considering buying this cradle
http://www.expansys.com/d.aspx?i=194466
As I have a £15 voucher to spend at expansys and I thought it would be useful and nice to get a cradle. I dont want to spend much over the free £15 and so this one came to my attention It looks quite nice, I did have one thought though, how will it fair when flashing ect.. does it act just like a usb cable or will it have problems going through the flashing process?
Also I want to get some peoples opinions on it,
Thanks in advance
[★]
Looks identical to the one I bought from Clove the other day. Only difference is that yours seems able to charge a spare battery as well.
The stand has a low centre of gravity and appears robust. The plastic guard at the back helps locate the device onto the connector AND hold the device securely in place.
On mine you can sync and charge at the same time provided you use the charging device that should come with the stand.
Is this enough detail for you or do you want more?
WB
wacky.banana said:
Looks identical to the one I bought from Clove the other day. Only difference is that yours seems able to charge a spare battery as well.
The stand has a low centre of gravity and appears robust. The plastic guard at the back helps locate the device onto the connector AND hold the device securely in place.
On mine you can sync and charge at the same time provided you use the charging device that should come with the stand.
Is this enough detail for you or do you want more?
WB
Click to expand...
Click to collapse
Well as long as you think it looks good and is well built, and what about flashing, any problems when its in the bootloader?
I know you have a voucher for expansys but i bought this for £20+del.
http://www.mobilefun.co.uk/deluxe-htc-hd2-desktop-charging-cradle-p22701.htm
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Details and other images availalbe on the link above.
It connects via the micro usb and the 3.5mm headphone socket. There is a 3.5mm socket on the back so that you can put it through external speakers. The only downside is that if you dont connect it to external speakers then you dont hear the phone if call or message comes in as it thinks its connected to a headset (not a big problem for me as i ignore most until im ready to speak or reply to them). It holds my HD2 solidly .
manimal666 said:
I know you have a voucher for expansys but i bought this for £20+del.
http://www.mobilefun.co.uk/deluxe-htc-hd2-desktop-charging-cradle-p22701.htm
Details and other images availalbe on the link above.
It connects via the micro usb and the 3.5mm headphone socket. There is a 3.5mm socket on the back so that you can put it through external speakers. The only downside is that if you dont connect it to external speakers then you dont hear the phone if call or message comes in as it thinks its connected to a headset (not a big problem for me as i ignore most until im ready to speak or reply to them). It holds my HD2 solidly .
Click to expand...
Click to collapse
Ahh thanks for the response Funny, I can get THAT one two at expansys, it looks the same from the picture http://www.expansys.com/d.aspx?i=194343 So it would cost me £20 aswell lol. Its just that is pushing it a bit price wise (I like to hoard money lol)
@ [*],
Not used my version of the stand for anything else yet other than charging the device and syncing/file transfer routines which it does well. Can't see why running in bootloader mode should be a problem but I have not tried it yet.
As I said mine is the one from Clove not the one you are on about; however, apart from the spare battery slot, they look very very similar.
Why don't you just order it and give it a try. If you don't like it then send it back under the 7 day distance selling rules and get your money back (I am assuming you live in the UK).
WB
wacky.banana said:
@ [*],
Not used my version of the stand for anything else yet other than charging the device and syncing/file transfer routines which it does well. Can't see why running in bootloader mode should be a problem but I have not tried it yet.
As I said mine is the one from Clove not the one you are on about; however, apart from the spare battery slot, they look very very similar.
Why don't you just order it and give it a try. If you don't like it then send it back under the 7 day distance selling rules and get your money back (I am assuming you live in the UK).
WB
Click to expand...
Click to collapse
Yeah maybe your right, I should just go for it, I will probably go for that cheaper one, (the first one I posted) as if you look at the other one a couple of posts up, it would cost me £20 instead of £10 (with vouchers applied) and the only difference appears to be (havent fully read through it yet) the speaker? which isnt a big deal to me.
And I would appreciate if you could test the bootloader/flashing, of course your not obliged to as I know its a pain, but I would really appreciate it (maybe flash a radio?)
And yeah, UK

[Q] Is it worth it to fix this?

A friend of a friend mine gave me a HTC HD7 for T-Mobile, because, well... It's trashed. He was going to just throw it away, but I took it figuring maybe I could get it up and running. Let me just say, it's in bad shape. (That's being nice.)
More photos are Here
The phone powers on, camera works, reads sims, both hardware buttons work. ...Everything else is pretty much trash.
I know the LCD/Digitizer is fused together, kind of like the HD2. So I'd buy a full LCD/Digitizer assembly for about 70 on eBay.
I'm not too concerned about the midframe, Maybe eventually replace it. They are going for about 30 on eBay.
Am I wrong that all I would need at minimum is a new LCD/Digitizer assembly, and if I wanted to get it in pristine condition a midframe?
so, would be spending nearly $150 to repair plus your time?
i don't know if it would be worth it.
they are going for about $200 - $300 used on ebay.
so, up to you if your time and money is worth it.
sh4d0w86.
...unless you insure it, leave it for a bit, then claim...?
Not quite fixing it up, but would get you a replacement for a lot cheaper?
Tmousa charges a 130.00 copay for the insurance to replace it...
Sent from my HD7 T9292 using Board Express
5ft24 said:
Tmousa charges a 130.00 copay for the insurance to replace it...
Sent from my HD7 T9292 using Board Express
Click to expand...
Click to collapse
If I were the original purchaser, and the phone had been insured. Neither of these are the case.
Yeah it would cost relatively too much to replace the digitizer / LCD, and I understand it's a very difficult procedure anyway.
If I were you I would attach this to a set of speakers or a HiFi somewhere and configure it as a DLNA receiver (if you stream music this way in your home) or at the very least have it as a touchscreen WiFi radio / media player using HTC Connected Media, Mixtapes, 8tracks, TuneIn Radio, Lastfm or whatever from the Marketplace. That would be pretty cool. I have a pair of Samsung bluetooth speakers at home and it connects great ot my HD7. It comes with a remote so I never have to get the phone out of my pocket to change the track or volume. When my HD7 is finally retired, it's sole prupose will probably be this.
EDIT: of course the screen would need to be at least sort-of working for this; can't tell if it is or not
The screen is working. But, I'm going with a full display replacement. It's a lot easier that way... and I can sell the working display to recoup some of the cost. As far as the housing, That doesn't have to be done immediately.
The way I figure it now after posting here... I didn't pay anything for the phone, and there's nothing worth upgrading to on T-Mobile at the moment for a 2yr contract & full price data (I'm on $5 web2go) ... So, I'm going to go ahead also and drop my postpaid T-Mobile line. Going to get the new $30/mo Monthly4g plan and use the HD7 on it for a year or so... Maybe pick up the Radar 4g when it can be had for 100-150 or so at that time.
I just replaced the digitizer on an HD7 and a heat gun and a old gift card made the swap very easy. For around $60 and some time you can have that phone looking new, if all it needs is a digitizer and housing.
Here is a pic of the HD7 I did a few days ago:
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good job mate

[Q] Will Triangle Away work yet (TMobile Note 4)?

Will Triangle Away work yet (TMobile Note 4)?
mcdavid said:
Will Triangle Away work yet (TMobile Note 4)?
Click to expand...
Click to collapse
Im not sure but when I rooted my phone it showed that it was trying to use CF triangle away to try to reset it . Im not really concerned with it considering I pay for handset protection which really you cant Void at all with anything . The $8 a month is a small price to pay to be able to feel free to tinker with your device
spirodave said:
you cant Void at all with anything
Click to expand...
Click to collapse
Care to elaborate? Have you attempted a repair/replacement with a tripped counter(binary or knox)?
Yes, I thought, from my knowledge, that if you do the insurance, and tamper with your device by rooting, it isn't able to be insured or replaced? (unless lost of course)
Lieu10ant said:
Yes, I thought, from my knowledge, that if you do the insurance, and tamper with your device by rooting, it isn't able to be insured or replaced? (unless lost of course)
Click to expand...
Click to collapse
where are people hearing this? and your a member since 2008? wow
icky2g said:
Care to elaborate? Have you attempted a repair/replacement with a tripped counter(binary or knox)?
Click to expand...
Click to collapse
Just did with a Galaxy S5 . Have done it with the G2x also . If Tmobile does your replacement in store you will not have any problems .. Also if you have premium handset protection $8 a month then you cannot Void your warranty. Handset protection covers everything . Like I said before Tmobile would rather swap out a knox tripped phone rather than one with a broken screen .. They dont want to deprive you of a phone because thats taking money out of their pocket . If you had to mail in your handset to Samsung for warranty repair then thats a different thing . People on post paid accounts dont have to deal with that . Its a very well known thing here on xda about Tmobile caring less about the warranty flag . Me and many others ahve been told the same thing by sales REPs and that is they just reflash the device and go about thier day. Not only di they take my S5 with a tripped warranty but they also applied all previous payments toward my Note 4 and I didnt use jump . they said my device was still under warranty and regardless I had handset protection . The $8 a month is worth it to not really have to worry about rooting and tinkering with the os and not using a protective case 90% of the time .
icky2g said:
Care to elaborate? Have you attempted a repair/replacement with a tripped counter(binary or knox)?
Click to expand...
Click to collapse
I had my KNOX-tripped Note 3 replaced by T-Mobile under regular manufacturer's warranty due to dust buildup inside the proximity sensor. No insurance, no premium handset protection. They don't care at all. You just pay $20 and get a new handset shipped to you and send back the old one. No problems at all. The phones you send back all go to their refurbisher who reflashes them and resets the KNOX flag anyway, so it doesn't matter. My new handset, supposedly a refurb, looked brand new and was KNOX 0x0.
Yes triangle away works worth the Tmobile note 4. I used it successfully.
No it doesn't work. Device not supported popup for me.
how about mobile odin?
I know chainfire said he was going to update it soon.
thanks
NICEGYPT said:
No it doesn't work. Device not supported popup for me.
Click to expand...
Click to collapse
Mine is the tmobile model. Rooted, unmodded stock. I didn't receive such message. Is yours of the same setup?
siraltus said:
...The phones you send back all go to their refurbisher who reflashes them and resets the KNOX flag anyway, so it doesn't matter. My new handset, supposedly a refurb, looked brand new and was KNOX 0x0.
Click to expand...
Click to collapse
My brother swapped out his S5, with a tripped flag - but the refurb they sent him was ALSO tripped. It looked brand new. So, wonder if they really have a way to reset them. If it is physically possible, I would ask why no DEV has been able to reverse-engineer that.
erkme73 said:
My brother swapped out his S5, with a tripped flag - but the refurb they sent him was ALSO tripped. It looked brand new. So, wonder if they really have a way to reset them. If it is physically possible, I would ask why no DEV has been able to reverse-engineer that.
Click to expand...
Click to collapse
Samsung does. There's a thread in the Developer forum of the Note 3 that explains it in detail. Samsung has a special bootloader that when flashed will make the phone look at a different QFUSE when computing the Knox Warranty flag from that point on than the one that was originally blown. Then they flash the "regular" bootloader again and the stock firmware. Whether or not Samsung gives access to it to non-Samsung service centers (such as T-Mobile refurbisher) remains speculation I guess. I had my tripped Note 3 replaced with a non-tripped one.
princeasi said:
Mine is the tmobile model. Rooted, unmodded stock. I didn't receive such message. Is yours of the same setup?
Click to expand...
Click to collapse
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It's not working. App said 0 but it's actually not
NICEGYPT said:
It's not working. App said 0 but it's actually not
Click to expand...
Click to collapse
I just tested, and the results confirm you're correct. Initially, it appears to have worked, showing "Official". After a reboot, it reverts back to "Custom". So Triangle Away for the Note 4 is currently a no-go!
princeasi said:
I just tested, and the results confirm you're correct. Initially, it appears to have worked, showing "Official". After a reboot, it reverts back to "Custom". So Triangle Away for the Note 4 is currently a no-go!
Click to expand...
Click to collapse
they will do it. Just give them a time
I just want to see if there is anyone tried the app with stock rooted and stock recovery. anyone can confirm?
That was my setup when I first tried it.

cracked back resolved (uk)

just a quick note to say that after a week away with the sony repair centre in the uk i have got my z3 compact back.
i suffered from the back glass getting a crack from one corner to the opposite one without any bangs or drops.i had the device from new for 6 days.
sony have repaired the device under warranty without cost.
the only cost i had was £8 special delivery with royal mail to send it in.
i know others have reported getting their devices back without the cable and plug they had to send in but this was not the case for me.
just wanted to share my experience if anybody else has this problem, although i think it is fairly rare and hopefully only happens on early models.
cheers
Fwosh said:
just a quick note to say that after a week away with the sony repair centre in the uk i have got my z3 compact back.
i suffered from the back glass getting a crack from one corner to the opposite one without any bangs or drops.i had the device from new for 6 days.
sony have repaired the device under warranty without cost.
the only cost i had was £8 special delivery with royal mail to send it in.
i know others have reported getting their devices back without the cable and plug they had to send in but this was not the case for me.
just wanted to share my experience if anybody else has this problem, although i think it is fairly rare and hopefully only happens on early models.
cheers
Click to expand...
Click to collapse
Hi, my girlfriend has had the same thing happen to her 7 day old Z3 Compact. No signs of any sort of dropping or misuse, just a diagonal crack on the back case has appeared. Can I ask please, as you're in the UK too, how did you go about reporting/sorting this out? Straight to Sony or via your network provider? Did you contact them face-to-face, phone or email?
Any help will be appreciated as I feel a bit guilty by recommending she got this phone and getting her away from her usual iPhone.
Jhaeh said:
Hi, my girlfriend has had the same thing happen to her 7 day old Z3 Compact. No signs of any sort of dropping or misuse, just a diagonal crack on the back case has appeared. Can I ask please, as you're in the UK too, how did you go about reporting/sorting this out? Straight to Sony or via your network provider? Did you contact them face-to-face, phone or email?
Any help will be appreciated as I feel a bit guilty by recommending she got this phone and getting her away from her usual iPhone.
Click to expand...
Click to collapse
hi mate, my phone is a unlocked model that i purchased on my own so i had to deal with sony direct.
i registered a xperia account and linked my phone to it to get the years warranty.then i raised a repair through this.they sent me the details of where to send it freepost. you will need your own packaging they supply nothing,also they suggest just dropping it in the post but i used royal mail special delivery.from then on the whole communication from them was awful.they say you can track the whole process and its updated all the time.this is bull .i had to contact them to get them to even acknowledge they even go my phone.i had no update on the whole process of them looking and repairing the device.it was repaired free of charge and the whole process was 1 week door to door.it came back via royal mail also.i was pleased with this of course but they never followed up with what may have caused the problem to start with.
do you have any ideas?
about 2 days before my crack appeared i shot about 2 mins of 4k video and the device got very warm.it was only put back in my pocket where it would have stayed until cooled.
let me know how your repair goes.
best of luck
I have yet to find out if the warranty will cover this. Surprised me one morning, 1 long diagonal crack on the back of my Z3 Compact.
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Oh mate sorry to hear that. Providing there is nothing on it to make it appear it could have been dropped then you'll be fine.
Sent from my LG-D855 using XDA Free mobile app
Fwosh said:
hi mate, my phone is a unlocked model that i purchased on my own so i had to deal with sony direct.
i registered a xperia account and linked my phone to it to get the years warranty.then i raised a repair through this.they sent me the details of where to send it freepost. you will need your own packaging they supply nothing,also they suggest just dropping it in the post but i used royal mail special delivery.from then on the whole communication from them was awful.they say you can track the whole process and its updated all the time.this is bull .i had to contact them to get them to even acknowledge they even go my phone.i had no update on the whole process of them looking and repairing the device.it was repaired free of charge and the whole process was 1 week door to door.it came back via royal mail also.i was pleased with this of course but they never followed up with what may have caused the problem to start with.
do you have any ideas?
about 2 days before my crack appeared i shot about 2 mins of 4k video and the device got very warm.it was only put back in my pocket where it would have stayed until cooled.
let me know how your repair goes.
best of luck
Click to expand...
Click to collapse
The rear panel of mine cracked from side to side under the Sony logo shortly after filming in 4k (it shut down due to overheating). To be fair, it cracked when I walked into the corner of a table with the phone in my pocket (screen inwards - old habits...). There were other firmware issues as well but the rear panel was the one that caused me most concern as it completely killed any semblance of water-resistance. Sony repaired and returned in about a week at no cost to me other that postage (see below). I would agree that their repair tracking facility is cack - when they sent me an email to say it was on its way back, they sent the wrong tracking code.
Mine is an O2 device but like you it was registered with them and I just raised a ticket online - I also paid for Next Day Special as I wasn't sticking it in the post without insurance. I never sent my charger as that wasn't the issue (and I didn't want to lose it).

[Q] No screen after lcd replcement (White screen+noise)

Hey
I own an htc one m7 (801n)
After my lcd was broken i have bought an original lcd+digitizer (comes together as one piece) from etradesuppy
I have connected the the battery & the charging port to the main board and then the lcd- connected a usb cable so the screen will come up..,.
All i can see is a white screen with noise (like tv used to have...)
I found a photo on the internet, it looks the same!!
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Any clue what i should do?
thanks!
Anyone?
UP........
up..................
uppppppppppppp
efi2222 said:
uppppppppppppp
Click to expand...
Click to collapse
Send the phone to HTC for proper repair
Agreed. Send it back to HTC. They most likely just get cheap Chinese parts and resell them.
They most likely just get cheap Chinese parts and resell them? I lost you....
efi2222 said:
They most likely just get cheap Chinese parts and resell them? I lost you....
Click to expand...
Click to collapse
You can buy parts that are subpar from China left and right. They are not obligated to be truthful to the buyers if they are OG parts or not. This is what happens with alot of on line sellers. They buy these parts from so called Good dealers and then when they sell them Custormers have issues. It happens all the time. They can even cause more harm. Send it back to HTC
But the screen i 've bought is original ... (from etradesupply)
efi2222 said:
But the screen i 've bought is original ... (from etradesupply)
Click to expand...
Click to collapse
Thats the thing is you can never be sure that it is. All you know is what they tell you. Many sites say OG parts and they are not. Send it back.
zelendel said:
Thats the thing is you can never be sure that it is. All you know is what they tell you. Many sites say OG parts and they are not. Send it back.
Click to expand...
Click to collapse
Here in Israel the disturber of HTC wants 300$ for a new display. for around 320$ i can get a used device.
I wonder how much HTC UK charge for that. I'll send them an email, thank you.
efi2222 said:
Here in Israel the disturber of HTC wants 300$ for a new display. for around 320$ i can get a used device.
I wonder how much HTC UK charge for that. I'll send them an email, thank you.
Click to expand...
Click to collapse
Good luck. That goes to show that if the official wants that much for the display, anything that is less them say half the price is most likely not official parts. You have to be careful. Hell you can get a used one in swappa for like 150
zelendel said:
Good luck. That goes to show that if the official wants that much for the display, anything that is less them say half the price is most likely not official parts. You have to be careful. Hell you can get a used one in swappa for like 150
Click to expand...
Click to collapse
efi2222 said:
Hey
I own an htc one m7 (801n)
Any clue what i should do?
thanks!
Click to expand...
Click to collapse
It is very likely that problem is coming from an improper connection with the LCD flex cable and the FPC connector on the main motherboard. I had it happen before when I didn't fully connect the cable back when I was putting the phone together. Unless, otherwise the flex cable is damaged or has some other issue.
Your options are to
open the phone and inspect it yourself, you can do it for free and this keeps your costs to a minimum. You need to be careful or you risk damaging your back cover.
send it to a local repair shop to have a look (hopefully you can find someone trustworthy)
send it to HTC
I circled the location of the LCD connection on the main logic board.
kaijura said:
It is very likely that problem is coming from an improper connection with the LCD flex cable and the FPC connector on the main motherboard. I had it happen before when I didn't fully connect the cable back when I was putting the phone together. Unless, otherwise the flex cable is damaged or has some other issue.
Your options are to
open the phone and inspect it yourself, you can do it for free and this keeps your costs to a minimum. You need to be careful or you risk damaging your back cover.
send it to a local repair shop to have a look (hopefully you can find someone trustworthy)
send it to HTC
I circled the location of the LCD connection on the main logic board.
Click to expand...
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Hey!
I forgot to make a comment, but today i've checked out and the lcd connector didn't look so well.
Few hours ago i have ordered 2 display connector for 11GBP including shipping to israel
I really hope it would work, if not i'll sent it to HTC (i still have warranty who knows maybe they'll not charge for the repair)
Once i'll get the connector update you guys if it did work
Thanks
Still the same!

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