Wireless charging on my bundled Wireless Charging Convertible pad stopped working yesterday and I haven't been able to get it to function again. Starting yesterday morning, the charger pad wouldn't recognize the phone at all, case off. After playing around for a while, including clearing the cache from Recovery, I can get the charger to recognize the phone, the phone now says Fast Charging, but the phone continues to drain over time vs charging. Some users in the past have gotten a Charging Paused message, by I don't get that message unless I remove the phone from the charging pad.
I've tried two Samsung Fast Charging AC adapters, the USB cable that came with the charging pad, and an Aukey cable, same results.
Has anybody else experienced any issues like this with their Note 8 or convertible charging pad?
Edit: MST also doesn't work, I'd guess it's related.
emike09 said:
Wireless charging on my bundled Wireless Charging Convertible pad stopped working yesterday and I haven't been able to get it to function again. Starting yesterday morning, the charger pad wouldn't recognize the phone at all, case off. After playing around for a while, including clearing the cache from Recovery, I can get the charger to recognize the phone, the phone now says Fast Charging, but the phone continues to drain over time vs charging. Some users in the past have gotten a Charging Paused message, by I don't get that message unless I remove the phone from the charging pad.
Has anybody else experienced any issues like this with their Note 8 or convertible charging pad?
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Click to collapse
Only way to diagnose this would be by trying to charge the phone with another wireless charging pad.
Does your phone charge normally through the provided type-C cable and power adapter?
Found a non-convertible style wireless charger a co-worker had, which charges his S7, but doesn't charge mine Note8. Could it be the phone itself?
emike09 said:
Found a non-convertible style wireless charger a co-worker had, which charges his S7, but doesn't charge mine Note8. Could it be the phone itself?
Click to expand...
Click to collapse
I would not rule that out. I would take your charger and phone to a local best buy and test against a display, if your charger charges other phones, then it's your note. Or try your carriers local corporate store, they probably would help as well.
Sent from my Galaxy Note8 using XDA Labs
Well I can verify that the phone is the problem. Note 8 won't charge on any wireless charging pad, and Samsung Pay's MST also stopped working at the same time. Going to contact Samsung and see what can be done, hope I don't have to set up a new phone yet again.
This happens to me alot. I have 2 wireless pads, 1 verizon (from my note 7) and the Samsung Fast Charge.. It just stops working randomly.. Reboot the phone, then starts working fine again.
I still use my Nokia wireless pad....I found it charged the time as the Samsung fast wireless charger.
Probably not much help but are you on the latest firmware? When I updated mine it said the new changes were for the camera & wireless charging but of course no other details.
I haven't had a problem with mine though even before the update. I don't have the bundled charging pad though, I'm using the older Samsung fast charge pad.
https://www.sammobile.com/2017/09/1...-firmware-update-improves-camera-performance/
Good luck. Same problem with my s8+, samsung says its not the phone. But it is. Every problem with a warranty repair is like pulling teeth with samsung. I wish LG would up thier phone game just a little, and I would never buy another samsung again.
Sent from my SM-N950U using Tapatalk
is this after the 9/25 update? Mine stopped charging after that update on both Samsung fast wireless chargers I have.
I have a Note 5 that will not charge on either a normal wireless Samsung charger or a fast charger Samsung pad IF the protective case is on it. This started just this week. I can remove the protective case and then it will charge.
I don't recall getting an update on or after 9/25. N950USQU1AQI5. I did get an update that improved camera performance, but it was a week or two ago. Just performed a factory reset, no luck on a fresh install. I can also confirm MST on Samsung Pay still doesn't work after factory default, they have to be related. Frustrated I'm going to have to deal with warranty. After two Note 7's, going through another Note 8 is beyond frustrating. QA @ Samsung could really use some work.
So Samsung has agreed to repair/replace the phone, but I'll be without the phone for 3 weeks. Since I just switched to Verizon, the only old cell phone I have won't work. Since I bought from Samsung.com directly, Verizon won't help. Samsung.com refuses to provide a loaner/temp phone or to cross-ship a new one. Their manufacturing defect means I have to bear the burden of their problems. I wouldn't care too much about wireless charging, but MST is also affected, and I love MST.
Lesson learned - Never purchase a phone directly from Samsung.com, even if that means getting a discount or promotion.
I just sent my Note 8 in for the Same thing. After 4 weeks of ownership it stopped charging wirelessly.
The Samsung Rep I spoke to seemed to think it was related to the NFC, something about NFC being involved in the wireless charging some how. So MST must be the reason.
I sent my Axon 7 for warranty repair the same day. Luckily I still have my LG V20 and Nexus 6P (with is horridly degraded battery), so I have backup phones.
I'm on firmware AQI5 and wireless charging has stopped working completely. I've tried Samsung and third party chargers, all of which worked last week and still work with other phones. So I'm thinking it's a firmware bug...
emike09 said:
Wireless charging on my bundled Wireless Charging Convertible pad stopped working yesterday and I haven't been able to get it to function again. Starting yesterday morning, the charger pad wouldn't recognize the phone at all, case off. After playing around for a while, including clearing the cache from Recovery, I can get the charger to recognize the phone, the phone now says Fast Charging, but the phone continues to drain over time vs charging. Some users in the past have gotten a Charging Paused message, by I don't get that message unless I remove the phone from the charging pad.
I've tried two Samsung Fast Charging AC adapters, the USB cable that came with the charging pad, and an Aukey cable, same results.
Has anybody else experienced any issues like this with their Note 8 or convertible charging pad?
Edit: MST also doesn't work, I'd guess it's related.
Click to expand...
Click to collapse
Describes my problem almost perfectly. Now on my third VZW note 8. First one charged fast wireless for exactly a month. Second one, worked for eight days. Now the third, 7 days.
All four of my offical Samsung wireless chargers quit recognizing at the same time. FYI; two charge pads and two charge stands all fast wireless and purchased thru out my time with S7 Edge (went thru 2 rounds note 7). To add to that the new promo convertible quit at the same time as well.
Pretty darn sure it's in the phones. The latest phone charged wirelessly to 100%, then nine hours of driving later, no go. Pulled my UAG Monarch off, still nothing. Tried the other wireless chargers, nothing. No new apps or settings changed during my drive. Thoroughly confused.
All three of phones were put thru the ringer with VZW tech support: check this, check that, safe mode and the end all factory data reset, still no go every time. I contacted Samsung directly once, what a waste of time. Their only answer was send it in for evaluation and possible repair or replacement, you should have your phone back in a couple weeks. Second go around with Samsung, I was transferred by VZW. Their answer that time was; send the phone and the charger. Had to reply, which charger, all of them? Samsung, then told me all of my older chargers aren't compatible with the note 8 and must have damaged it. That style of charger is still readily available and advertised as note 8 compatible.
I've never used NFC or MST, so I can't comment on that.
All three phones fast charge on the wire.
Can anyone verify compatibility or lack there of with all these fast wireless chargers I own?
Willing to try anything at this point. I would dump the 8, if I didn't use the pen so much. Been using note phone since the 2.
It's the phone. Contact Samsung for warranty repair.
Just got mine back and its working fine again.
RojasTKD said:
It's the phone. Contact Samsung for warranty repair.
Just got mine back and its working fine again.
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Click to collapse
Do you know what they had to do to fix it?
SiNJiN76 said:
Do you know what they had to do to fix it?
Click to expand...
Click to collapse
According to the rep I spoke to it was to do with NFC, as it is somehow involved with the wireless charging process.
Sound a bit strange, but others are saying that wireless or MST payments are both affected. So I guess wireless payments and wireless charging are somehow connected.
RojasTKD said:
It's the phone. Contact Samsung for warranty repair.
Just got mine back and its working fine again.
Click to expand...
Click to collapse
I don't think it is. I got them to do a warranty replacement, and my new phone worked fine. But, as soon as I wiped my old phone in preparation for returning it, it started working as well. Then, a couple of days later, my new phone stopped wireless charging.
Right now, I am just hoping that the Oreo update fixes it.
---------- Post added at 09:58 AM ---------- Previous post was at 09:56 AM ----------
RojasTKD said:
Sound a bit strange, but others are saying that wireless or MST payments are both affected. So I guess worked payments and worked charging are somehow connected.
Click to expand...
Click to collapse
I also am not convinced about this. My wireless charging is not working, but myt Samsung Pay works fine.
Related
Is there a set of rules that it follows before fast charging works? I'm not sure if it's that or my phone or charger is bad..
Seem like I can only get it working 30% of the time. I would have to unplug and plug in multiple times before the notification pops up saying fast charging.
I tried multi USB cables and pushed it all the way in the charger.
I haven't managed to look at kernel source yet (not yet released), but maybe charge type is not only dependant on charging source type, but current battery level. ie top off charging. Just guessing for the moment............
I have the same issue. The quick charging notification never pops up the first time. If I unplug the cable and plug it back in, then it's fine. I'm using the wall plug and cable provided by Samsung.
Sent from my SM-N920T
Don't know. I've only charged my phone 2x, but fast charging popped up both times.
crawldit said:
I have the same issue. The quick charging notification never pops up the first time. If I unplug the cable and plug it back in, then it's fine. I'm using the wall plug and cable provided by Samsung.
Sent from my SM-N920T
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Click to collapse
I take it you got the sprint note 5? I just went and exchanged for a new one. Its giving me the same problem
sheryip said:
I take it you got the sprint note 5? I just went and exchanged for a new one. Its giving me the same problem
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Click to collapse
Actually no, I bought the T-Mobile version. I doubt it matters but it's the 64gb model. It sucks that you exchanged yours and have the same issue.
Sent from my SM-N920T
I picked up the AT&T model yesterday. Plugged into my car charger, 2amp, works fine. Got home and plugged in before bed with samsung supplied charger, showed fast charging. Passed out and woke up to 40% battery this morning. Turns out it will connect fast charge (ONLY if i use the supplied brick AND cable), but cuts out after about 5 mins! If i use the 9v brick with a random cable, it will just say cable charging, but seems to be decently speedy and won't stop charging. Seeing how crawldit replaced his and has the same issue leads me to think Samsung really was hoping people would get the wireless pad. Hopefully its a minor software update/patch needed. Phone is a freakin winner on all other aspects. Battery life appears to be better than the note 4 even with a slightly lower mah.
Definitely a software issue IMHO, from the sound of it. Also, on my VZW 32gig I do not have this issue. Every time I plug it in (to the supplied charger) it fast-charged. Cant say if it gives the message every time though, but I know it fast-charges because its never on that charger more than 15-30 minutes and the charge jumps massively. But even on a normal charger it still charges fairly quickly.
Well... turns out my brick was bad, used the one from my Note 4 with the new note 5 cable and it works like a charm. I'd recommend checking out a new brick.
Glad you got it figured out. Mine works fine now as well. I don't know if everything was overly stiff from being brand new, but after a day or two the fast charge pops up the first time every time now.
Sent from my SM-N920T
As with other similar posts, I seem to be having USB issues. Neither charging cables nor OTG show any signs of functionality. Wireless charging, however, does seem to be working but I must keep my phone out of its case. Just like the others, I saw a few persistent popups from Samsung VR to take a little tour, and twice I went back to what I was doing. Hadnt seen it since, then all of a sudden while connected to a normal note 3 charger, it began to rapidly switch between charging and disconnected. Unprovoked of course, and when I went to inspect and reinsert the cable, it began again after 2 or 3 minutes. I unplugged it, promptly tested with the original charger and had no luck. Then on to many more cables and charging bricks, laptop ports and such.. no action. Tried OTG flash drive, nothing. Last ditch effort, tried wireless charging with the phone off and its working. Has any headway been made in this issue? It seems software related, and at the very least carriers could acknowledge it if so. I am not under warranty, and this is an incredible loss for me as it effectively neuters my cell phone. I need to charge while out and about to run my business and wireless isnt very portable... Please help XDA
I have isolated the problem to a software issue undoubtedly... Correct me if im wrong. The wireless charging is interrupted when a cable is plugged into the usb port, indicating that it is not faulty and the phone recognizes the hardware. At least according to my personal logic.
EDIT : The Induction charging appears to be on its way out as well. Only working intermittently, and rarely at that. I fear the worst brick possible (one not caused my my own tampering)
Desperate bump plus a bonus question: what would you consider a fair price to pay for USB port repair? Considering giving that a try, maybe I have bad solder or something. I don't have UV glue and all that other necessary stuff to check it out myself.
So, I think I have a the same issue. I had Note 5 (DUO) which was 8 months old and it just suddenly stopped charging. It charged via USB only if the phone was turned off. However, it seems that it charged wireless. Because i was traveling, in the pinch, business meetings etc, could not waste time figuring out the issue and purchased another Note5(DUO), in August. Well, just today, it developed the same simptom as the previous one: it stopped charging via USB when the phone is on, it only charges when the phone is off! I see that there are no replies to the OP message, but adding my issue here in hope that there will be some response....
Anyone know what I have to do to get fast charging back? I have the option enabled in settings. The cord is good, my wife's phone fast charges just fine with it. I've soft reset the phone, cleared cache, and just about any other option I could find on the web. So weird cuz it was working fine not too long ago but just noticed now that I can't get it to work.
Try cleaning the usb port on your phone. i had the same problem, just cleaned it out with air.
Thanks but been tried that. I work in Audio/video so that was one of the first things I tried.
TokedUp said:
Anyone know what I have to do to get fast charging back? I have the option enabled in settings. The cord is good, my wife's phone fast charges just fine with it. I've soft reset the phone, cleared cache, and just about any other option I could find on the web. So weird cuz it was working fine not too long ago but just noticed now that I can't get it to work.
Click to expand...
Click to collapse
Is her phone the same model as your phone?
She has S9+
TokedUp said:
She has S9+
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Click to collapse
Are you able to mount the phone as storage on a computer, or able to access a USB with the OTG adapter? The charge port on this phone isn't the most robust and a few people have had problems with then failing.
No issues with any other stuff except fast charging. The phone charges fine but just say fast charging and takes forever. It's so weird cuz in my car my phone would barely charge when hooked up to USB in console, but then soon as I lost fast charging at home it started fast charging in the car. I just don't get it
TokedUp said:
No issues with any other stuff except fast charging. The phone charges fine but just say fast charging and takes forever. It's so weird cuz in my car my phone would barely charge when hooked up to USB in console, but then soon as I lost fast charging at home it started fast charging in the car. I just don't get it
Click to expand...
Click to collapse
Well luckily normal charging and USB still works so it's not the worst. At least your battery will last a little longer now?
My advice would be install an app like accubattery
https://play.google.com/store/apps/details?id=com.digibites.accubattery
It will show current when charging.
Fast charging being displayed by Android only seems to indicate fast charging is enabled rather than actually occurring.
I find when fast charging is occurring with standard Samsung charger, but not original cable it will show approximately 2800 mA.
It did seem to be below this rate a few months ago when ambient temperatures were higher and battery temp got above 36 °C
I also bought an unbranded charger cable that has an led that illuminates bright when high current charging and dimmer when charging at lower rates.
Probably defective . I've read issues on here about fast charging no longer working and it had to be repaired by samsung.
Sent from my SM-G975U using Tapatalk
Ive had this problem with all my samsung phones since galaxy s8. I dont know why after some months the phone loses the ability to fast charge (it happened to my s8, note 8 and currently note 9)
Enviado desde mi SM-N960U mediante Tapatalk
I finally replaced the usb-c port
I had the issue that fast charging was gone and it charged very slow sometimes. I did many searches and did everything I could do. none changed anything. finally I went to Samsung and they replaced the port.
amirfathi said:
I had the issue that fast charging was gone and it charged very slow sometimes. I did many searches and did everything I could do. none changed anything. finally I went to Samsung and they replaced the port.
Click to expand...
Click to collapse
Was ur phone under warranty still?
i had this essue
https://forum.xda-developers.com/galaxy-note-9/help/fast-charging-issue-t3939268
it is not a software essue you have to repair it.
Major Tokage said:
Was ur phone under warranty still?
Click to expand...
Click to collapse
It was. Now I am a bit skeptical about this USB-C port thing. I take good care of my gears. Especially this one that cost me an arm and a leg. I want to do a survey if all the manufacturers' type-c port is prone to get damaged like this easy!
I would take your device to a Samsung Service Centre and let them take a look at it.
I only got my phone last week but I'm already seeing an issue where it will stop wireless charging. If I'm just using it for a while and then go to put it on the charger and it will not charge or indicate that it's charging. I have been keeping a simple Spigen case on it but that doesn't seem to matter - did the same thing case or no case. I also tried multiple wireless chargers - same on all of them. It's definitely aligned properly too.
I do have Battery Care turned on (custom, after 10pm) - but even when that is active it still shows that it's charging and everything functions as expected. And this has happened outside of those specified BC hours.
A restart seems to bring it back - but something is up given that it's happened a couple times already in less than a week. Anyone else seeing this?
I'm just waiting for it to happen again before reaching out to Support.
Follow up: it just did it again this evening.
I wanted to avoid restarting the phone just to see if I could get it working again. I tried a couple chargers again, no sign of charging at all. I went into Battery Care and turned it off - still no charging. I plugged a cable in to charge and it worked normally. I waited a couple minutes, removed the cable again and then tried a wireless charger again and it worked this time!
I'm leaving Battery Care off and have now restarted my phone again. Will see how it goes for the next couple days.
I also found this thread on Sony's forums: https://community.sony.ee/t5/xperia-1/xperia-1-ii-wireless-charging-stopped-working/td-p/3686459
I'm not sure he was having the same issue though, as it appeared his wireless chargers at least detected the device and tried to charge - they just couldn't establish the connection to do it. Though his solution did sound like it was the "custom" option in Battery Care that may be the culprit.
It did it again this morning. Plugging a wired charger got it to work again but I've emailed Support now. This is dumb. Will update with any additional troubleshooting or possible solution.
ack154 said:
It did it again this morning. Plugging a wired charger got it to work again but I've emailed Support now. This is dumb. Will update with any additional troubleshooting or possible solution.
Click to expand...
Click to collapse
What brand of wireless charger do you use?
Did the phone have idle temp before charging?
Brorom said:
What brand of wireless charger do you use?
Did the phone have idle temp before charging?
Click to expand...
Click to collapse
Multiple chargers. A 15W Anker charger, a 3 coil Ikea charger, a generic 10W charger at work, and a Pixel Stand. As it's happened I usually have multiple chargers around to test, so I've tried any of them available. Temperature hasn't appeared to matter. I definitely have not had the phone "hot" when trying it but I have also waited like a half hour or so to try it again thinking about potential temperature issues.
I also posted it to Reddit this morning on /r/sonyxperia and someone responded saying that there's a new update from Docomo that appears to call out a fix for wireless charging occasionally not working. So I'm hopeful that might be what I'm experiencing. Still waiting to hear something back from Support.
Reddit thread: https://www.reddit.com/r/SonyXperia/comments/i4r519/xperia_1_ii_wireless_charging_issues/
ack154 said:
Multiple chargers. A 15W Anker charger, a 3 coil Ikea charger, a generic 10W charger at work, and a Pixel Stand. As it's happened I usually have multiple chargers around to test, so I've tried any of them available. Temperature hasn't appeared to matter. I definitely have not had the phone "hot" when trying it but I have also waited like a half hour or so to try it again thinking about potential temperature issues.
I also posted it to Reddit this morning on /r/sonyxperia and someone responded saying that there's a new update from Docomo that appears to call out a fix for wireless charging occasionally not working. So I'm hopeful that might be what I'm experiencing. Still waiting to hear something back from Support.
Reddit thread: https://www.reddit.com/r/SonyXperia/comments/i4r519/xperia_1_ii_wireless_charging_issues/
Click to expand...
Click to collapse
I use one from Belkin. https://www.belkin.com/us/p/P-F7U083/
When I use the phone heavily and it's sort of hot it doesn't charge for a while. Once it's cold it works flawlessly. I have the US version, latest firmware. And an addition to that is my Spigen case.
only thing I noticed is that it is very picky about positioning, as it is a long phone it easy easy to miss place
I've got issue with an ikea wireless charger plugged to a Sony clock.
Issue fixed with an other cable from the clock to the charger.
Use quality cable like the stock Sony one.
Envoyé de mon XQ-AT51 en utilisant Tapatalk
I dropped mine on my wife's Samsung wireless charger, and it works.
Xperia 1 ii
I encountered the same issue today, "it says wireless chargering cannot start".Any one find out what is the problem?!
Help...
Purchased on release day directly from Sony Store online.
No issues with wireless charging until a few days ago.
Will first initially register as charging, but after 5 seconds, will stop and pop up window will indicate that wireless charging cannot start.
This issue is with several wireless chargers.
No issue with direct charging.
Tried BatteryCare function off/on, but no change.
Any assistance in helping resolve this will be greatly appreciated.
T-Mobile
XQ-AT51
Android 11
Build: 58.1.A.5.395
Thank you!
My phone works fine, but it is very critical about the correct position on the charger.
dragion said:
Help...
Purchased on release day directly from Sony Store online.
No issues with wireless charging until a few days ago.
Will first initially register as charging, but after 5 seconds, will stop and pop up window will indicate that wireless charging cannot start.
This issue is with several wireless chargers.
No issue with direct charging.
Tried BatteryCare function off/on, but no change.
Any assistance in helping resolve this will be greatly appreciated.
T-Mobile
XQ-AT51
Android 11
Build: 58.1.A.5.395
Thank you!
Click to expand...
Click to collapse
UPDATE:
For some sort of strange reason, the wireless charging has corrected itself.
The issue has disappeared and functioning as designed.
Call myself "Lucky"
Hope this doesn't happen again.
I've had the S20 FE since October 2nd (25 days). I always charge at night with a Samsung Wireless Charger. I've used it with my S8, S9, S10 all just fine - and it does charge my S20 FE too.
But, since I've had this phone, I've woken up to the phone not being 100% charged 4 times. I know for a fact that when I set the phone on the charger it is charging, the light is on, and it's centered properly. It's almost as if the phone just decides to not want to charge from the wireless charger.
One time, I laid my phone on the charger and it wouldn't charge until I restarted the phone. I checked with another phone to make sure the charger was working before I restarted the S20 FE.
Anybody else have similar issues? Do I need to exchange my phone?
I have had this happen a few times also within the last couple of weeks. We have 3 Samsung wireless hargers, 2 of which are the convertible Chargers and when it did it again today, I tried it on the other wireless convertible charger and nothing. I put my Galaxy Buds + on the same charger to make sure the charger wasn't bad and they charged fine. Every time I have found the phone not charging eirelessly, the only thing that fixed it was restarting my phone. Not happy about that.
Samsung shipping broken phones from the factory....Am very disappointed, not much choice left but to jump ship I guess. Once I'm done with this phone I won't be buying samsung, even if they fix their problems.
truckerdewd said:
I have had this happen a few times Aldo within the last couple of weeks.....
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Click to collapse
Sorry to hear about your issues but I'm glad to hear it isn't just me. Hopefully this was fixed with the October patch.