Samsung upgrade programme - Samsung Galaxy Note 9 Guides, News, & Discussion

If you are thinking of joining read terms and conditions very carefully I previously had a Note 4 joined to upgrade to a Note 7 however it was withdrawn before I could get one so was offered an S8+ as the Note 8 would not be available for a few months I took that and after 12 months was told could upgrade to an S9+ really liked having the stylus so thought no I will wait till the Note 9, so when its release date was announced I applied only to be told you can only upgrade like for like and as it was more than 13 months since I purchased my phone I was no longer eligible to upgrade at all basically it means if Samsung bring out a new phone 13 months after you buy your phone from them you cant upgrade to it!!! Now I could have bought into this if it was a no cost upgrade but its not you are terminating one agreement and taking a new one out for another 24 months. I would be interested to know anyone's thoughts on this is it just me that thinks this is a bit of backward marketing or am I just being grumpy?

bobafettv said:
If you are thinking of joining read terms and conditions very carefully I previously had a Note 4 joined to upgrade to a Note 7 however it was withdrawn before I could get one so was offered an S8+ as the Note 8 would not be available for a few months I took that and after 12 months was told could upgrade to an S9+ really liked having the stylus so thought no I will wait till the Note 9, so when its release date was announced I applied only to be told you can only upgrade like for like and as it was more than 13 months since I purchased my phone I was no longer eligible to upgrade at all basically it means if Samsung bring out a new phone 13 months after you buy your phone from them you cant upgrade to it!!! Now I could have bought into this if it was a no cost upgrade but its not you are terminating one agreement and taking a new one out for another 24 months. I would be interested to know anyone's thoughts on this is it just me that thinks this is a bit of backward marketing or am I just being grumpy?
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Just you mate. [emoji16] Lol. Take the phone you have and sell it to pay it off and then buy the one you want. No big deal.
Sent from my SM-N950U using Tapatalk

The upgrade allows you to pay the phone off and leave it at anytime. Just do that and rejoin the note 9 one.
It's 0pc , so nothing to lose.

This is why I have 2 contracts for the Samsung Upgrade Program one for the S range and one the Note range.
I then upgrade straight after the new device has been announced.
That way every 6 months I have a new flagship device.
Have been doing that for the last 4 years.
Sent from my SM-G965F using Tapatalk

Related

Note 2 release for U.S.....suggestions

Ok I thought Samsung was going to apply the same sales tactics it did when releasing the Gs3 but unfortunately that isn't the case, so I've read around on tech sites they were just mentioning before the end of the year release ....now this will be my first Galaxy Note and from what i read and heard , i was told that Samsung isn't very imenmet about their release dates and it could be possibly be released next year. So im wondering if y'all could shed any light on this seeing as i need a new phone now and don't want to buy the note 1 and the note 2 end up coming in a month or two...just asking for any kind of guidance
samsung said us release before end of year, so probably expect it in US on mid december.
Buy a second hand old cheap android for basic tasks like a galaxy S or a desire and wait 4 months.

Lack of advertisement from phone carriers for note 4

I have noticed a general lack of advertisement for the Note 4, and I am not sure why. I find that very strange that Phone carriers do not place any effort in advertising the Note 4 at all.
I just checked the sprint website, and noticed the big ad for the IPhone 6, but nothing for the Note 4.
T-Mobile, Verizon, MetroPCS? Same thing. Yet, except for MetroPCS, they all have an add for the IPhone 6.
Only ATT has an ad on the fifth slide about the Note 4.
Why would these carriers not advertise the Note 4?
I noticed the same behavior last year
It's all G3 and iPhone. Samsung needs to give the dollars to the carriers for them to bother. That is mainly how it works. The issue is more on Samsung than the carriers.
T-mobile had a slide up for it a few days ago, leading to a pre-registration page. Maybe it was replaced by the iPhone slide.
Sent from my SGH-T999 using Tapatalk
people that buy note 4 dont need advertising. people that buy that big of a phone go in looking for it
How can they advertise when nobody seems to have a price or shipping date for these phones? The iPhone 6 already sold millions from pre-orders and we still don't have a clue what's going on with the note 4. ?
EP2008 said:
How can they advertise when nobody seems to have a price or shipping date for these phones? The iPhone 6 already sold millions from pre-orders and we still don't have a clue what's going on with the note 4. ?
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Good point, that's what I was thinking. The main thing they would want to advertise is pricing and release date, and nobody has either yet. I think Samsung has really screwed the pooch on this release.
oneandroidnut said:
people that buy note 4 dont need advertising. people that buy that big of a phone go in looking for it
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thats a good point, but hard to believe a corp like sammy wouldn't be at least running some ads for their flagship phone...Although maybe they are the type of company that waits until the product is actually released before they start their marketing activities..
wase4711 said:
thats a good point, but hard to believe a corp like sammy wouldn't be at least running some ads for their flagship phone...Although maybe they are the type of company that waits until the product is actually released before they start their marketing activities..
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Apple likes to advertise like crazy and if i recall correctly samsung had a big ad push for the S5 because it was more of a phone to compete with the iphone. Now i dont know. i think samsung would ran an ad to make fun of the iphone 6+ but you could right they could wait until its out like you said. I just dont see it as their top tier phone. most people will take s5 over note 4 due to size.
and btw i love your sig hahaha and i agree 100%!
I always forget about the S5, but I guess you're right, more people want a phone than want something with a stylus..
I rarely use the stylus, but the S5 had so many so-so reviews, thats why I had no interest in one.
Maybe I'm wrong, but I think the fan base of the note series is alot stronger on xda than the S4/S5 fan base was/is..
Who knows for sure; all I know is once the note 4 hits, its will be the most popular, "new" android phone out there, more so than a Z3, G3, or whatever else might come out in the next month or so..
Samsung has always done terrible with the release of the Note Series phones. When the Note 2 came out, I got it on launch day from T-Mobile. There were absolutely 0 accessories. When the Note 3 came out, I contacted Sprint to see when they were going to carry it, and 2 of the 3 stores in my area didn't even know the phone was releasing that day, so I bought it outright from Best Buy. Again, they had 0 accessories for it. The S series launches are the only ones that appear to get any attention.
Talk about advertising, I checked out the Verge on both the iPhone's launch day and Samsung's launch day event at IFA. Talk about free advertising and extremely lopsided press coverage. The Verge's site was nothing but apple stories how about 30-40 at least (no joke) and I was lucky to scroll back 30 pages to the IFA announcement and found may 4-5 for Samsung. That is not even remotely even press.
I think the lack of information about availability and nebulous delivery dates has shifted the carrier interest to apple who has product coming in and is giving customers actual ship dates next week. Apple has left samsung in the dust as this point. I wanted a 32 gig gs 5 and the note 4 is too big and will be very late I think so I will get a 128 iPhone 6 plus and I hate apple but Sammy has jumped the shark.
My country (ad signs) :
iPhone: Everywhere, like EVERYWHERE
G3: only one carrier
Samsung which isn't Note: Everywhere
Note: ....
iPhone wins in this regard.
pego99 said:
I think the lack of information about availability and nebulous delivery dates has shifted the carrier interest to apple who has product coming in and is giving customers actual ship dates next week. Apple has left samsung in the dust as this point. I wanted a 32 gig gs 5 and the note 4 is too big and will be very late I think so I will get a 128 iPhone 6 plus and I hate apple but Sammy has jumped the shark.
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Click to collapse
If you wanted a 32GB S5, why didn't you just buy a microSD card and insert it into the phone[emoji15]? I don't see that as a reason to go to the iPhone.
Remember Remember the note 4 doesn't come out until some time next month while the iPhone launches next week so of course iphone has all the advertisement and coverage.
---------- Post added at 09:53 AM ---------- Previous post was at 09:48 AM ----------
pego99 said:
I think the lack of information about availability and nebulous delivery dates has shifted the carrier interest to apple who has product coming in and is giving customers actual ship dates next week. Apple has left samsung in the dust as this point. I wanted a 32 gig gs 5 and the note 4 is too big and will be very late I think so I will get a 128 iPhone 6 plus and I hate apple but Sammy has jumped the shark.
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Click to collapse
You may have a tough time locating a 6 plus the first couple of weeks, inventory is constrained.. iphone 6 on the other hand... I think apple went HAM on making these
rushless said:
It's all G3 and iPhone. Samsung needs to give the dollars to the carriers for them to bother. That is mainly how it works. The issue is more on Samsung than the carriers.
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Click to collapse
That's based on zero fact. If any company out there spend money on advertising or anything else it is definitely Samsung. But right now it's all eyes on the iPhone so that's what the carriers are pushing. In 2-3 weeks they will advertise the note.
Once the iPhone 6 comes in and people realize it's the same crap in a new case, Samsung will launch the Note 4 and give many people buyers remorse. Samsung says "let Apple have its day, then we'll continue to kick it's ass".
It was exactly the same here with the Note 3
barondebxl said:
In 2-3 weeks they will advertise the note.
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That didn't happen for the Notes 1-3, why do you think it will happen for the Note 4?
Aloupha said:
That didn't happen for the Notes 1-3, why do you think it will happen for the Note 4?
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Click to collapse
It didnt happen with the first note but it did happen with 2 and 3.

PSA For Note 7 Owners On JUMP

Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
Hiya Buddy said:
Hi All,
I called T-Mobile today trying to find out what I can do with my "recalled" Note 7. I had ordered replacements over the phone and today was my last day to carry out the exchange at a store. I've had no problems with the 4 of them in my house. I was denied the exchange for the replacement Note 7 at the store. And somehow was also denied a refund/exchange for a different phone.
On the first try with customer service they connected me with an account specialist. She told me that the phone had been completely pulled from their inventory. As of today, the 10th of October the phone is no longer for sale. Even the replacement Note 7's were recalled. But here's the worst news for everyone who wants to keep the phone. She told me that as part of the recall I had to bring the phone back. I asked her about keeping it then using a JUMP upgrade when a newer phone came out. She informed me that they wouldn't accept the phone for trade in because sales were fully halted and customers have an opportunity to return their device.
So you're pretty much stuck with the phone and unable to have a phone to trade in, should you keep your Note 7. We can of course return the phone for a full refund and get something else. I'm eyeing the S7 Edge for the water resistance and the Micro SD cards I got from Samsung.I really didn't want to let this phone go, but I'm paying for JUMP (the very first one when they started the Uncarrier movement) and would like to be able to trade my phone in for the latest and greatest. I hope this helps you ease our concerns about JUMP and the Note 7.
TL;DR: You can't keep your Note 7 if you plan on upgrading to a new phone on JUMP. They won't accept it as a trade in because they're giving you a "choice" of getting a refund and getting another phone.
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Click to collapse
Wow, didn't think about that. Not sure what I'm gonna do, however historically I've kept all my Notes (2,3,4). Choices, choices.....hmmm
Wow!
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
I'm not sure about a regular CS representative. But she was an account specialist. They are the ones with the power to make any changes to your account right away. I've had them do it before where a store messed up my JUMP upgrades and changed all the lines to JUMP 2 as opposed to the original JUMP. It took over an hour to get ahold of them that time, but the process was painless as soon as I got on the phone with them. They even credited me the EIP I owed on 4 phones because they were out of my hands and hadn't been processed yet, but the charge was on the bill. It happened again today, I had been credited for 3/4 phones and was still charged an EIP on the 4th phone, despite sending out all 4 of them on the same day. She credited the amount due and my bill was reduced.
I didn't get the Note 7 off of Jump! but if I understand the policy correctly, then this pretty much pays off Jump for you and gets you off the contract, which is great.
Right now you're paying the EIP monthly for the Note 7. Why don't you just pay off the Note 7 completely today, and then return the Note 7 device for the full refund. Doesn't that make you finished with the jump contract and free to get non-carrier phones like the Pixel? It also means you paid less overall since they bought back your first Jump phone for half the price, so you only paid half price for the phone before the note 7 overall which is a great deal.
No idea why that would be a surprise, or a wow moment. T-Mobile doesn't want to have any inventory of a phone they can not, not allowed to sell.
Makes my note 5 all the more the superior device lol.
Add into the fact that JUMP is also INS and if you break it, you're probably NOT going to get a repair. At least it is if you're on the original JUMP program.
This doesnt come as a surprise.
Once they cancel or recall a phone its obvious you cant use it as a JUMP device.
twe90kid said:
Reps really don't know what they are talking about either.
If I would you, I would screenshot your post and post it to the twitter handle. Tag @JohnLegere and @Tmobilehelp and see if they would comment on this.
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Click to collapse
Don't waste your time at the @Tmobile account. I spent six days there getting lied to trying to get assistance on a loaner for the first Note 7 recall. Go right to John Legere's Twitter feed. I got an almost immediate response.
Maybe if his executive staff gets pestered enough, he'll fix his ****ty customer service.
I always got almost immediate answers from @Tmobilehelp .
Sent from my SM-N930T using Tapatalk
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
MasterKaiser said:
Has there been any date published on how long we have to exchange it? I purchased one after they went back on sale and was wondering if I'm able to hold on to it until the new LG V20 is released.
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Same here. Have this phone for only one day. I will return it ASAP before I get too attached.
If that is indeed the case (per what the OP said), then T-Mobile can't charge you the monthly charge for the Note 7. Which means, when you're ready to JUMP, you won't need to turn anything in.. you just get the new phone and start your new lease. IMO
I had posted a separate thread on this yesterday. Those of us that used JUMP! to upgrade our Note 5 phones are taking it in the shorts here. I had paid off half of that phone, paid $69 for the upgrade to Note 7, Paid a month or so on the Note 7 itself, and now I lose all of that money since I have to get another (non-flagship) phone. If I want to stay on the Note lineup, I have to go back to the Note 5, starting over on payments and losing not only the 12 months of payments, but also the upgrade taxes and fees to go to the Note 7.
Sucks!
Does this apply to JOD also?
so will we get to keep our note 7 for free?!
I tweeted John and TmobileCS said All phones can be returned for a refund including purchased accessories.
KJThaDon said:
Does this apply to JOD also?
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Click to collapse
from what I was just told apparently not but I was also told the first JUMP! program wont be affected either. You can JUMP whenever you want without a penalty but again different CS different answer
I called about the JOD this morning. We switched to T-Mobile in January and I had the Note 5, then went to the S7 Edge when it came out, then went to the Note 7 (back to an S7 edge and back to the new and improved explosive Note 7). I want to get this turned in because it has got hot a couple of time while charging. However I want the V20 so I wanted to make sure that if I go in now and get the V10 that I will still be able to Jump to the V20 when the pre order comes out next week. I was told there will be no issue with that, at this point T-Mobile just wants their customers safe. So I am heading in after work to switch out our two Note 7s for V10's and then pre ordering V20's next week.

Will you buy the OnePlus Three T?

Or wait for the OnePlus 4?
Btw first
Already have op3, will skip this and buy the 4
I already have the Oneplus 3 but i think that if Oneplus 3T has a larger battery, i make the change
I've waited 4 weeks for my +3 to finnaly arrive yesterday, only to find out after 6 months a newer version is alreadycomming. I'll probably use my option to refund this version and for just 80$ more buy the newer version.
I've had the OP3 for 3+ months so I won't be getting the 3T. I'll just get the OP4 or probably the next Google phone.
If you already have a OP3 then do not rush into buying this one immediately even though it has good specs. Wait until OP 4 comes out. Compare specs/price. And then make a choice.
No, because my OP3 arrived on October 29th, making November 13th the last day I could return it for a refund...which is two days before the OP3T announcement. ಠ_ಠ
I was thinking of buying OP3 this thanksgiving so I guess i will take a look at the specs and if all looks good, i will go ahead and buy it.
I have OnePlus 3 since mid-October, so nope, I'm not going to buy 3T.
P.S. I'm very disappointing about company decision make and sell new flagship in several month after announcing OP3. I hope they will support OP3.
P.P.S Has anyone seen information about OnePlus Pixel?
degreeme said:
I have OnePlus 3 since mid-October, so nope, I'm not going to buy 3T.
P.S. I'm very disappointing about company decision make and sell new flagship in several month after announcing OP3. I hope they will support OP3.
P.P.S Has anyone seen information about OnePlus Pixel?
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Its maybe build property edit..
Sent from my ONEPLUS A3003 using XDA-Developers mobile app
If they add an SD slot, I will... I've tried the LG G5 and z-force, but I'm curious about OnePlus.
My credit card is ready
My Nexus 5 just died so I know I will be buying it.
degreeme said:
P.P.S Has anyone seen information about OnePlus Pixel?
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Click to collapse
It's a OnePlus 3 with the build.prop changed for Google Assistant work on that phone.
I've got a OP3 on order, due to be despatched on the 15th. I'm naïvely hoping they upgrade us for free, or at least give the option to upgrade without having to wait another 3 weeks
after hearing this news i hate those whole one plus team, and i will never bought oneplus product again...
No SD card slot, no way. LG V20 with microsd and removable battery.
I actually prefer autumn/winter release after new Android is out and everything. Hope they continue this trend.
m1s3rys1gn4l said:
after hearing this news i hate those whole one plus team, and i will never bought oneplus product again...
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Click to collapse
Don't let the door slap you on a way out.
Machiel187 said:
I've waited 4 weeks for my +3 to finnaly arrive yesterday, only to find out after 6 months a newer version is alreadycomming. I'll probably use my option to refund this version and for just 80$ more buy the newer version.
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Click to collapse
I have the same decision: http://forum.xda-developers.com/oneplus-3/how-to/upgrading-to-op3t-80-t3498103
Depending on what it is, I may

Samsung USA upgrade plan?

I recently purchased another Note 8 from Samsung directly, they put me on their upgrade plan. I guess this means after 12 months I can hand in my device for another newer model. I tried reading the small print, but still don't fully understand how this works. Is this a "free" service?
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i just did the exact same thing. i was also wondering this, i wasn't sure if they were doing what apple was as far as a new device every year
I took this right from their website.
"After 12 months, when you return your phone in good condition, you’ll have the option to upgrade early and receive credit for up to 50% of your purchase price."
I would imagine it's the same thing Apple is doing. Once you hit the 12 months and your phone is in "good" condition, which I'm sure they'll inspect and determine. You'll be eligible to upgrade to another galaxy phone.
Cheers, now I hope they accept my S7 trade in, doubt it though as it has some slight imagine retention of where the keyboard was on screen.
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