So I sold my Moto X on swappa and had some issues with the buyer activating the phone. They kept getting a message that said "Sim card from unknown source" with a Verizon sim. I know this happens with sims from other carriers but not from Verizon sims. The phone has a clear IMEI and the account is paid and clear. I recently switched to tmo and thought the porting process was initially the problem. Could it be there is some other hold up on Verizon's end that is preventing the phone from being activated with another account? The phone was working perfectly prior to sending it off and I switched about a day ahead of mailing it out. I don't have access to a verizon nano sim (or account) anymore to test the phone either.
Currently running 4.4 rooted with WP disabled using jcase's method for root and WPNOMORE. Its factory other than that though. I didn't add any user data prior to mailing out and it remains that way. The whole situation has me stumped on what's going on. Do you guys think using RSDlite to go back to a stock 4.4 or 4.2.2 to reroot will fix the issue? I do have access to an ATT nano sim (buddy has a motox) but I don't know anyone with a nano sim from verizon to test the phone. Any help would be great because I'm basically sitting on this phone and have zero use for it.
A new buyer will need to take it to Verizon to get a new SIM. Verizon will do this for free. Even though it seems trivial, they won't put the new SIM onto another account.
Based on my experience with buying a Moto X via Swappa.
Buyer said they tried several new sims and it still had the error. I'm going to see if I can test with my friends iphone5 sim and see if there are any issues. Otherwise I guess no choice but to rsd back to stock or something. Maybe reflash radios.
Hey guys,
I really messed up
So I received a Samsung Note 5 SM-N920W8 directly from Samsung. I need to use a Rogers SIM card in it. Not know if the device was locked or not, I thought I would try a non-Rogers SIM in it... I put in a Virgin mobile SIM and it worked. I thought to myself "GREAT, this is factory unlocked, WOO!" Until a few days later when I put in the Rogers SIM that I need to use in the device, and it asked for an unlock code.
Tried buy a code online for both Rogers and Virgin, no luck. Of course not, since the phone never went through carrier fulfilment
For work reasons, I need to use the Rogers SIM in the phone. Both of which are provided by work.
I never realized the phone would lock itself... I thought this was something only Apple did, where they ship the device unlocked, and it locks to the first carrier SIM inserted. I did not know Samsung did the same thing! Was I wrong in thinking this?
How can I get this unlocked? I'm trying to avoid rooting, as it would trip Knox.
There's no such a thing like sim lock option on any Samsung devices
I'm the biggest Samsung fan
Once you buying sim free device from Samsung it's always be sim free
I thinking you must be doing something wrong with settings
Nope, it's asking for SIM unlock code lol
What to do?
How did you receive a phone 'directly from Samsung'? That option doesn't exist in Canada - but in any event, your phone appears to be locked to Bell/Virgin. Phones don't lock themselves based on the SIM you put in. And why don't you ask whoever you acquired the phone from? If you acquired it legally, this shouldn't be an issue; if you didn't, you shouldn't be here asking for help.
So I bought a Sprint Note 8 (SM-N95OU) that was unlocked from eBay over a year ago. We use T-mobile for our service. Everything was going good until the phone would no longer boot up due to draining all the way to 0%. Called Samsung and they did a free replacement outside of warranty.
So now that it's been repaired it is UICC SIM carrier locked.
Under UICC unlock it says "your device is locked to Sprint SIMS only." A message pops up and says to contact sprint. I contact sprint and give the IMEI and they said I have to contact the owner. I assume they never unregistered it from their account.
Is there anyway we can go back to using the phone? I mean we paid for it and feel like we own it but according to the software it does not seem to be the case. Lol.
Will putting a Sprint SIM in unlock It? I notice it doesn't ask for a pin and I think I read they are unlocked via a signal. That signal would have to be resent or would communication on the Sprint network alone unlock it. Not sure If somehow it will know to unlock itself once it connects to sprints network?
Anyway any help or direction is appreciated. Not sure if I need to sell it to a Sprint user and get a different phone now.
Well I just paid somebody on eBay 10$ to unlock it. So far so good.
I had a very similar situation whichresulted in weeks of back-and-forth communication between Samsung and Sprint advanced technical support. Which that department is a joke in and of itself but the actual solution to my problem was just to insert an active Sprint SIM card into the device and then have them unlock it.
I have had a Galaxy Note 9 (SMN960U) that is AT&T unlocked for the past couple years. I only used a T-Mobile SIM since I am in a Family Plan and have not been able to update the phone at all since 2018. I've contacted both Samsung support as well as AT&T support and they told me that they would need to lock the phone back to AT&T for the updates to be installed. Is there anyone who has had this issue before and can help me update the phone to Android Pie? I've read some possible solutions is to insert an AT&T SIM into the phone or flash an unlocked firmware version but I'm not familiar with either. Please reply as soon as possible for anyone that can offer assistance.
Instead of writing a long how to, go to YouTube and search flashing firmware with Odin
Sent from my SM-N986U using Tapatalk
butchieboy said:
Instead of writing a long how to, go to YouTube and search flashing firmware with Odin
Sent from my SM-N986U using Tapatalk
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Click to collapse
Do you know by any chance if inserting an AT&T SIM will allow me to update the phone then reinsert my T-Mobile SIM?
I can't speak for AT&T, but I can say that the inverse works. I had an unlocked Note9 that I moved from T-Mobile to AT&T, and could no longer receive updates. I inserted an active T-Mobile SIM, rebooted, and was immediately able to update. It had to be an active T-Mobile SIM, or the switch wouldn't work. I just did it right now, so could work for you. It's a lot easier than trying to flash firmware.
circlecircletriangle said:
I can't speak for AT&T, but I can say that the inverse works. I had an unlocked Note9 that I moved from T-Mobile to AT&T, and could no longer receive updates. I inserted an active T-Mobile SIM, rebooted, and was immediately able to update. It had to be an active T-Mobile SIM, or the switch wouldn't work. I just did it right now, so could work for you. It's a lot easier than trying to flash firmware.
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Do you have any idea if ordering a prepaid AT&T SIM and activating it would also help receive the updates on the phone?
KingAirman said:
Do you have any idea if ordering a prepaid AT&T SIM and activating it would also help receive the updates on the phone?
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I would assume it would work if that SIM has service, both of the SIMs I used were prepaid. You'll know if it recognized the SIM, as after the reboot it'll show the AT&T splash on startup. If it doesn't, then the current state of the AT&T SIM won't work. That happened to me, I first tried a T-Mobile SIM whose service had lapsed.
If you do update, just make sure to keep going through the update process repeatedly. You have to install an update, let it reboot, and check for updates each time. You can't just jump directly to the latest version, which I think is part of the problem.
circlecircletriangle said:
I would assume it would work if that SIM has service, both of the SIMs I used were prepaid. You'll know if it recognized the SIM, as after the reboot it'll show the AT&T splash on startup. If it doesn't, then the current state of the AT&T SIM won't work. That happened to me, I first tried a T-Mobile SIM whose service had lapsed.
If you do update, just make sure to keep going through the update process repeatedly. You have to install an update, let it reboot, and check for updates each time. You can't just jump directly to the latest version, which I think is part of the problem.
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Click to collapse
Yup just inserted a prepaid SIM, activated it, and now going through the several updates I have missed in the past 2 years lol. Thanks for the assistance.
I appear to be in one of those samsung lock horror stories. I purchased a paid off verizon s21 ultra that was suppose to be unlocked but after i put my tmobile sim into it works for 5 minutes perfectly then an error pops up saying unable to change carrier call verizon customer support. So i did long story short i got no where. So i filed an FCC complaint and got in contact with a verizon executive and he got in contact with who i bought the phone from and they provided all the paperwork proving it was paid off and he reprocessed the unlock request and said it will now for sure be unlocked and it didnt unlock so i contacted samsung like he said for me to do if it didnt so i did and they told me to wait 48 hours for it to process. 48 hours later guess what its still not unlocked so i call samsung back and they said verizon still hasnt released it supposedly and there is nothing they can do and i need to go back to verizon. Im stuck in an endless loop of verizon executives telling me to call samsung and samsung telling me to call verizon.
What is there left for me to do now? This is stupid why is it not unlocking... The only thing that i can think is left is that the phone is flashed with stock firmware and not verizon firmware to remove the bloatware. But that seems like it shouldnt matter. Also the phone never asks for an unlock code it just says call verizon customer service.
It's more a Verizon lock horror, not Samsung.
Flashing other FW won't solve your issue.
OnnoJ said:
It's more a Verizon lock horror, not Samsung.
Flashing other FW won't solve your issue.
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Click to collapse
Any other tips you have?
Return to seller and demand refund...
DodgeTransmissionsGoBoom said:
I appear to be in one of those samsung lock horror stories. I purchased a paid off verizon s21 ultra that was suppose to be unlocked but after i put my tmobile sim into it works for 5 minutes perfectly then an error pops up saying unable to change carrier call verizon customer support. So i did long story short i got no where. So i filed an FCC complaint and got in contact with a verizon executive and he got in contact with who i bought the phone from and they provided all the paperwork proving it was paid off and he reprocessed the unlock request and said it will now for sure be unlocked and it didnt unlock so i contacted samsung like he said for me to do if it didnt so i did and they told me to wait 48 hours for it to process. 48 hours later guess what its still not unlocked so i call samsung back and they said verizon still hasnt released it supposedly and there is nothing they can do and i need to go back to verizon. Im stuck in an endless loop of verizon executives telling me to call samsung and samsung telling me to call verizon.
What is there left for me to do now? This is stupid why is it not unlocking... The only thing that i can think is left is that the phone is flashed with stock firmware and not verizon firmware to remove the bloatware. But that seems like it shouldnt matter. Also the phone never asks for an unlock code it just says call verizon customer service.
Click to expand...
Click to collapse
First, did you verify that the unit is paid off?
Second, do you know anyone that has verizon?
Don't know if it will work, but I would try flashing the unit back to stock Verizon firmware and finding someone who has a verizon sim card.
Verizon units kind of unlock on their own. It is troubleshooting I would try because I do not believe the unit will unlock on U1 software on its own. Once it can get unlocked then flash back.
I suggest someone who has a verizon active SIM as it may help in it unlocking even though you can connect through WIFI
yygemmi770 said:
First, did you verify that the unit is paid off?
Second, do you know anyone that has verizon?
Don't know if it will work, but I would try flashing the unit back to stock Verizon firmware and finding someone who has a verizon sim card.
Verizon units kind of unlock on their own. It is troubleshooting I would try because I do not believe the unit will unlock on U1 software on its own. Once it can get unlocked then flash back.
I suggest someone who has a verizon active SIM as it may help in it unlocking even though you can connect through WIFI
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Click to collapse
The verizon executative said it was guaranteed paid off and he unlocked it remotely again. But it does have u1 firmware on it im guessing i need to use frija and download the vzw firmware? And will another unlock request need to be processed again? And none of my friends have verizon due to how much of a ripoff they are lmao but i can have another verizon demo sim put in at another verizon store. I feel like i would have to file anpther fcc complaint just to talk to another verizon executive.
DodgeTransmissionsGoBoom said:
The verizon executative said it was guaranteed paid off and he unlocked it remotely again. But it does have u1 firmware on it im guessing i need to use frija and download the vzw firmware? And will another unlock request need to be processed again? And none of my friends have verizon due to how much of a ripoff they are lmao but i can have another verizon demo sim put in at another verizon store. I feel like i would have to file anpther fcc complaint just to talk to another verizon executive.
Click to expand...
Click to collapse
I believe for it to be unlocked or at least go through the process, the verizon U package is what I would flash, but you may be in a little bit of a issue if you don't have a verizon SIM on hand, even if not activated.
There are multiple ways to get it to flash back to U. I would use a patched ODIN and just flash the appropriate files from somewhere like samfw.com
If he sent out the remote unlock, it is very possible that once you flash back to U verizon package and connect to WIFI and go through the setup process etc. It may just unlock on its own. If you do not have a Verizon SIM card, leave your SIM out of the phone while going through the initial setup. You will need WIFI.
I would start with a clean flash just to be safe.
yygemmi770 said:
I believe for it to be unlocked or at least go through the process, the verizon U package is what I would flash, but you may be in a little bit of a issue if you don't have a verizon SIM on hand, even if not activated.
There are multiple ways to get it to flash back to U. I would use a patched ODIN and just flash the appropriate files from somewhere like samfw.com
If he sent out the remote unlock, it is very possible that once you flash back to U verizon package and connect to WIFI and go through the setup process etc. It may just unlock on its own. If you do not have a Verizon SIM card, leave your SIM out of the phone while going through the initial setup. You will need WIFI.
I would start with a clean flash just to be safe.
Click to expand...
Click to collapse
What's a patched Odin? I've only used regular Odin can you send a link to the patched one?
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
DodgeTransmissionsGoBoom said:
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
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BAM!!!!! Glad it worked! I work with phones all day long and that was the protocol I would have used glad it worked out!
DodgeTransmissionsGoBoom said:
VERIZON FIRMWARE FLASHING UNLOCKED IT!!!!!!!!!!!!!!!!
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Click to collapse
Hello, I have encountered the same problem. Can you tell me the solution to this problem?
chen2luqi said:
Hello, I have encountered the same problem. Can you tell me the solution to this problem?
Click to expand...
Click to collapse
You literally quoted the answer
Verizon firmware has an app called "Network Unlock". Perhaps at the 60 day mark, the phone automatically unlocks. However, if on the unlocked U1 firmware, there is no framework to remove the lock. It'd be interesting to see exactly how the Verizon unlock process works.
Guyinlaca said:
Verizon firmware has an app called "Network Unlock". Perhaps at the 60 day mark, the phone automatically unlocks. However, if on the unlocked U1 firmware, there is no framework to remove the lock. It'd be interesting to see exactly how the Verizon unlock process works.
Click to expand...
Click to collapse
It is somehow tied into their U package software and I am assuming unlocks it at the modem level in background processes. It's like the "signal" they send out can only be detected on their U package. I've seen it many times where Verizon phones automatically unlock themselves when restored to original package from U1.
yygemmi770 said:
It is somehow tied into their U package software and I am assuming unlocks it at the modem level in background processes. It's like the "signal" they send out can only be detected on their U package. I've seen it many times where Verizon phones automatically unlock themselves when restored to original package from U1.
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I can confirm this works on my s21+ that was on verizon network, and was supposedly networked unlocked. Service carrier software said vzw/vzw, vzw/vzw. Tried to switch to tmobile with no luck with sim card swap. 5 minutes, error message about cannot which carriers, please call Verizon. Was on SM-996U1. So I tried to flash to SM-996U1 TMB, then SM-996U1 VZW, then, SM-996U1 XAA. No luck. Then I flashed, hesitantly, with SM-996U VZW . I thought that would put all verizons bloatware on it. Reseted phone and it did put all verizon bloatware on it. Then the magic! I installed my new tmobile sim, and a message appeared and asked if I wished to switch carriers. YES!!! phone rebooted to tmobiles network with no verizon errors. I checked service carrier software and it was TMB/TMB, VZW/VZW. I flashed phone again to SM-996U1 XAA. I rebooted and service carrier software was TMB/TMB, TMB/VZW! I then checked for software update, took update, and all it good! Thanks for all the information here. Took me days to find it and understand it and try it!!
Hi, folks. I am facing the same issue with my S21 5G (SM-G991U). I am also told that the phone paid off and clean. I am not sure what version I am on currently. I have tried SamKey, but that didn't work. Any help would be appreciated. Thank you in advance.
hoorrus said:
Hi, folks. I am facing the same issue with my S21 5G (SM-G991U). I am also told that the phone paid off and clean. I am not sure what version I am on currently. I have tried SamKey, but that didn't work. Any help would be appreciated. Thank you in advance.
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Click to collapse
Does your device boot up Verizon and have all the Verizon apps?
bigkahuna7660 said:
I can confirm this works on my s21+ that was on verizon network, and was supposedly networked unlocked. Service carrier software said vzw/vzw, vzw/vzw. Tried to switch to tmobile with no luck with sim card swap. 5 minutes, error message about cannot which carriers, please call Verizon. Was on SM-996U1. So I tried to flash to SM-996U1 TMB, then SM-996U1 VZW, then, SM-996U1 XAA. No luck. Then I flashed, hesitantly, with SM-996U VZW . I thought that would put all verizons bloatware on it. Reseted phone and it did put all verizon bloatware on it. Then the magic! I installed my new tmobile sim, and a message appeared and asked if I wished to switch carriers. YES!!! phone rebooted to tmobiles network with no verizon errors. I checked service carrier software and it was TMB/TMB, VZW/VZW. I flashed phone again to SM-996U1 XAA. I rebooted and service carrier software was TMB/TMB, TMB/VZW! I then checked for software update, took update, and all it good! Thanks for all the information here. Took me days to find it and understand it and try it!!
Click to expand...
Click to collapse
From my experience, Verizon phones will not unlock unless on the U package, the U1 never allows the unlock to be processed.
yygemmi770 said:
Does your device boot up Verizon and have all the Verizon apps?
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Click to collapse
It does not boot up with Verizon but it does have a few Verizon apps included (it has Call Filter and Digital Secure) installed. The current version of the software is G991USQS6EWD5. Service provider version is SQOMC_SM-G991U_OYN_SPR_13_0020 SPR/SPR,SPR/VZW.
hoorrus said:
It does not boot up with Verizon but it does have a few Verizon apps included (it has Call Filter and Digital Secure) installed. The current version of the software is G991USQS6EWD5. Service provider version is SQOMC_SM-G991U_OYN_SPR_13_0020 SPR/SPR,SPR/VZW.
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Click to collapse
Are you using this phone with Verizon service? From info you provided, your phone thinks you are using Sprint. It's a SPR CSC. You need to change the CSC to VZW. You need to bring the phone back to it's original state for any attempt of the unlock "processing".