My Google-Fu failed me today.
I went in Nov 1 to pick up my 6T, trading in an original OnePlus One for the $300 credit. After 2 weeks, nothing had happened with regards to said credit on my bill. When I looked at my receipt today, I noticed the trade in value of my One was $0 where it was supposed to be $300, since they evaluated the phone, and approved it in store. The receipt did have the proper model and the serial number on it, so a red flag did go up for me.
Then I tried looking online for anyone in a similar predicament and failed to find a case similar to mine. I went through the call back feature of T-Mobile's website to speak with a rep, which quickly went downhill. She insisted that the store had to mail in the One to a warehouse, who would then evaluate the phone to determine how much credit I was due. The phone was waiting on me to send in, according to her records. Her script, wherever she was, couldn't take into account that the entire transaction occurred in store, she hadn't heard of the OnePlus specific promotion the first week of Nov.
After less specific (Not this OnePlus promotion) searching on trade in credits from T-Mobile, I found the T-Force group on Twitter. After an hour in Chat waiting for a rep, the entire problem was resolved in a matter of minutes. My promotion was re-submitted with the RMA number given at trade in time, approved and an additional credit given for the earlier farce of customer service.
I was giving up on the T-Force ever responding, and had left 2 "reviews" with T-Mobile about the first call, one online and the other through the automated text after the initial call. I got a response just before giving another online rant about the Twitter waiting experience.
TLDR: Don't expect much from the 1st line of T-Mobile customer phone support. Use T-Force Chat on Twitter to resolve problems, just be a bit more patient than I initially was. Pay attention to your receipt details.
Mine is the same way bill came no credit called and they just transferred never said anything and sat on hold for ever.
So confused. You got $300 for your oneplus One?
So the way the promo works is this.
You get credits that day that on the value of the phone. That value is subtracted from $300 dollars, which you get the rest in the way of monthly bill credits over 24 months.
Let's say you trade in a one plus one. It's worth $0. Once the promo kicks in you get ,$12.50 or whatever every month on your account.
Let's say you trade in a Pixel 2 worth $100. They put $100 on your account right then, and then put the remaining $200 on your account in the form of bill credits over 24 months. So like 8.50 a month or whatever the credit will be.
You traded in a one plus one. Which is worth $0. You get none right away. And it can take up to 2 bill periods before your credits start kicking in.
Let's use myself as an example. I traded in an iPhone 6. The trade in value was $36. That $36 went towards taxes, so I only paid 20 something if the 50 something taxes. I will get $263 in monthly credit over the span of 24 months. So it's like $10,xx a month.
You actually did it the best way, as now you will get the most you can over the 24month period since your phone was worth $0. You'll get $12.50 I think it is over 24 months off your bill. Which is stated to be between 1-2 bill cycles before it kicks in.
All of this is explained in the details of the deal when it was going on. You do NOT instantly get $300 on your account for trading in your phone, nor did you trade in a phone worth that amount. You will get that amount, minus the initial worth, over 24 months.
The $300 credit is 12.50 a month for 24 months, yes. What I was told by the representative during the last conversation was the store should have shown the $300 value on the receipt instead of 0. Again, all of the listed phones on the promotion were automatically given the $300 credit over 24 months, according to the rep. Maybe I was being blown off, but I asked that specifically due to a zero value on the end of my receipt. Where I had the most issue was the initial conversation, the rep incorrectly told me that the warehouse would evaluate if my OnePlus One qualified for any credit due to age and condition. The store I traded in at did the evaluation, determined the One was functional and within the trade in parameters, and qualified for the special credit. I had heard and read about people getting the promotion applied within a week, so they could pay the phone off and continue receiving monthly credits. This is what I was waiting for myself.
This thread is to let people in a similar situation know, in my opinion, to skip the representatives from the T-Mobile website, and go straight to the T-Force folks on Twitter chat for actual results.
They specifically say that it can take up to two billing cycle for the credit to show up. I did this with 2 phones on day 1. I am not concerned unless it doesn't show up on the 3rd billing cycle.
I used to do that job with trades. If we or any store rep marked the phone as good no physical or liquid damage and powers on, then that's it and there's no changing it. It doesn't matter if the phone looked like it had been chewed on by rabid aids monkeys or disappeared, once it's approved as a good device, it's a good device and you should have got your credits.
There is no changing the condition at the store level after it's complete and there's def no warehouse that will change that rating for the customer. Now if it indeed is a jacked phone, the store itself gets hit with a loss, not the customer.
The rep probably hit the wrong check box in timo or if they had retail computers still, quick view . They make it easy to do that because of muscle memory of where to click over and over but it should have been caught before the end.
My guess is that you were talking to those completely inept and clueless idiots in the Philippines. Don't EVER deal with those people. ever!
Glad you got it worked out buddy
OMG those clueless agents in the Philippines on a weekend is a nightmare. Don't ever call TMobile on the weekend. You'll go straight to the. And they have absolutely no authority to make any decisions. You'll basically waste your time.
drbob15 said:
My Google-Fu failed me today.
I went in Nov 1 to pick up my 6T, trading in an original OnePlus One for the $300 credit. After 2 weeks, nothing had happened with regards to said credit on my bill. When I looked at my receipt today, I noticed the trade in value of my One was $0 where it was supposed to be $300, since they evaluated the phone, and approved it in store. The receipt did have the proper model and the serial number on it, so a red flag did go up for me.
Then I tried looking online for anyone in a similar predicament and failed to find a case similar to mine. I went through the call back feature of T-Mobile's website to speak with a rep, which quickly went downhill. She insisted that the store had to mail in the One to a warehouse, who would then evaluate the phone to determine how much credit I was due. The phone was waiting on me to send in, according to her records. Her script, wherever she was, couldn't take into account that the entire transaction occurred in store, she hadn't heard of the OnePlus specific promotion the first week of Nov.
After less specific (Not this OnePlus promotion) searching on trade in credits from T-Mobile, I found the T-Force group on Twitter. After an hour in Chat waiting for a rep, the entire problem was resolved in a matter of minutes. My promotion was re-submitted with the RMA number given at trade in time, approved and an additional credit given for the earlier farce of customer service.
I was giving up on the T-Force ever responding, and had left 2 "reviews" with T-Mobile about the first call, one online and the other through the automated text after the initial call. I got a response just before giving another online rant about the Twitter waiting experience.
TLDR: Don't expect much from the 1st line of T-Mobile customer phone support. Use T-Force Chat on Twitter to resolve problems, just be a bit more patient than I initially was. Pay attention to your receipt details.
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Must have been something else wrong with either your phone or your account. I traded in my old 3T with a scratched screen and got my $300.00 rebate within a couple of days. I have also unlocked my phone and received my unlocking.bin key from OnePlus and am now rocking the international version. Other than having to wait on customer service in the store, for what seemed like an eternetity, I have no issues with tmobiles version of the phone. Exactly as advertised.
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
Moderator Notice
Guys just make sure the discussion does not turn into an off topic rant.
Thanks,
Funk
All of my fun in store was in a suburb of Houston, TX. I saw people online have their credit show up far more quickly than I was experiencing, which started the events posted above. After the phone calls I went through, I went to Twitter. This is where I was told I should have seen the $300 credit on my receipt. The first rep whom I spoke with, and allegedly a supervisor later, told me I had to wait for the warehouse to approve my promotional credit, which didn't seem right. I was prepared to wait the 2 billing cycles if necessary. I just wanted to verify I was getting the monthly credits at some point. I may have come across still upset, which led to the immediate credit on this months bill, or they felt that the error was that egregious during my first interactions. I am impressed that the T-Force rep on Twitter was able to handle my situation so quickly, and I intended to share my opinion here that anyone in a similar situation bypass the phone reps and go online directly to Twitter chat with T-Force.
I traded in a OnePlus One that had been in a case with screen protector its entire usage, removed both that morning. The device was handled and evaluated minimally and determined to meet the requirements. The instore rep told me that the entire $300 credit would be applied in monthly payments, starting with the next cycle (beginning of Dec). I went home with the new 6T and didn't immediately worry about my bill. After 2 weeks had passed, I went through my account, usage, billing, etc and couldn't find anything. I found the RMA number on my receipt and put it in on the trade in page online, which showed the status at waiting for customer to mail phone in. Which was not what should have been showing according to the reps later on with a clue. What I was told was the trade in status should have updated fairly quickly, even if the monthly credits didn't appear as quickly. I don't know if any immediate trade in credit would show up on the account before the next cycle.
I believe the trade in page with RMA number should answer some of the other's questions.
https://manage.my.t-mobile.com/TradeInDevice.aspx
Also, under plan on the My Account page, it now shows the 6T Promotion active on my account.
jdiddy_ub said:
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
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Out of your $300.00, if there is any money owed on your account, that amount is deducted, plus all sales taxes are also deducted. The rest of the monies are spread out over 2 years as credits. Depending on those aforementioned variables, that will determine how much ones monthly credits are.
jdiddy_ub said:
They were trying to explain this to me in the store and it still doesn't make sense. I traded in a S8 which they send is worth $190 upfront and 110 in bill credits. What I don't understand (and am waiting for my bill before I say anything) is where did that $190 go? I know some of it went to pay for the taxes ($51) but where's the rest? I get that he was trying to explain what you just did but the rest of the 139 wasn't used to pay for anything. Can you help me understand that part?
I told him I didn't care how it broke down as long as I'm getting $300 back doesn't matter if it's in 1 shot or monthly.
Sent from my ONEPLUS A6013 using Tapatalk
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The 190 goes toward the balance owed on the phone plus taxes.
You are buying the 6t for 580 + tax. Let's assume tax on your transaction was 60 bucks. 60 dollars out of your 190 credit will cover your taxes. The remaining 130 will apply towards the balance on the phone. The remaining balance will be 450. Your monthly equipment installment plan payment will be 450/24=18.75/month. You will receive a credit every month of 110/24=4.58 every month for 24 months. In total 300 dollars in credits .190 up front and 110 in bill credits.
They just told me trade in for the v30 is 90 bucks. So I get a 90 dollar bill credit then full credits on the device from then on is what I was told
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
raing said:
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
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That's good to know they took care of you. I know my rep told me to wait until the payments kicked in before paying it off. Not to mention many here said the same thing. I guess this is what happens. The system doesn't know what to do if you're fully paid off. But it's good to see reps taking care of people by just giving full payments.
raing said:
I did the whole "payoff and unlock the phone" via twitter (after trying in store, on tmobile phone, and tmobile chat) a few weeks ago. The rep on twitter told me multiple times that I would still receive 24 monthly credits totaling $300 even though I paid the phone off early. A few days later I received another twitter message from her stating that she was unable to apply the credits over 24 months so instead she would apply a flat $300 credit to my bill. A few days later when I received my next bill there was a credit on it for $300. I'm shocked that she actually did what she said she would.
Just another data point that Twitter support from tmobile is good.
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I'm not sure what their policy is on that either. The guy in store said if I tried to pay it off early I would lose my bill credits and an online rep confirmed that. On the t-mobile website, it says you can pay off an EIP early and still get your bill credits. The credits would be lost only if you cancelled your service. Which make sense because its a "contract" without being a contract.
---------- Post added at 09:37 AM ---------- Previous post was at 09:36 AM ----------
mokash34 said:
The 190 goes toward the balance owed on the phone plus taxes.
You are buying the 6t for 580 + tax. Let's assume tax on your transaction was 60 bucks. 60 dollars out of your 190 credit will cover your taxes. The remaining 130 will apply towards the balance on the phone. The remaining balance will be 450. Your monthly equipment installment plan payment will be 450/24=18.75/month. You will receive a credit every month of 110/24=4.58 every month for 24 months. In total 300 dollars in credits .190 up front and 110 in bill credits.
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He never explained that the remainder would act as a downpayment. If that's how it works, thats fine with me. Will wait until the bill comes to see what this looks like. Thanks
When I bought mine on the first day all I saw on the receipt was $16 for my Nexus 6. A couple of days later I got a text from T-Mobile stating that my promotional value was approved. I have checked online and I am getting the monthly credit.
Sent from my ONEPLUS A6013 using Tapatalk
I got mine on the trade in and add a line and the oneplus 6t is free... T mobile will pay the EIP haven't been billed yet but I traded my oneplus 5t and paid taxes so my credit is 24 something but the EIP will be 19 something will the remaining be credited to the account our to the EIP?
Related
AT&T will charge me $200 for a Tilt. I can sign up for AT&T service and get it for FREE at LetsTalk.com. Is there any reason NOT to purchase at LetsTalk. Do I get the same warranty, 30 day trial, AT&T tech support, swap out if phone goes bad??
If you are buying AT&T service then Yes you will get tech support regardless of where you purchased it from. Did you read online reviews on LetsTalk. I would type in Letstalk reviews and google and read their reputation.
I'm not sure if you'll get the 30 days. Did you read the fine print?
I have purchased phones from let's talk before and was satisfied. There was an argument over whether or not we made a one or two year contract but that was settled. But for the ridiculous price reduction you can get on that site, I would say it is prob worth it. I am pretty sure there is no 30 day trial though...
As of right now, you can also choose to not add a data plan, which is definitely a plus in my opinion.
Hope this helps
Get it from Let's Talk. There is no point in spending more money for the same exact thing. I just bought my Tilt from letstalk about 3 weeks ago. I'm satisfied. The only thing to consider is they charged me taxes (website said to CA and TX residents only) based on it's actual value which came out to be about $37. If you'd like, I can send you a "Refer a Friend" email and it says we should both get $25 from your order.
Also, FYI for anyone else interested. My work is part of the ATT premier and I qualify for a discount. I've added my number and the website did says I was accepted (have to wait 2 billing cycles to verify). Some people were concerned if they bought from Letstalk.com they would not qualify for their works discount. So far for me it looks good.
I've bought phones from letstalk and never had a problem but I never tried to retrun anything.
I did try buying a Tilt from Newegg with AT&T service, AT&T didn't work at my house so I returned it, they refunded me the money for the handset but didn't cancel the account. I found this out when I got my second bill, after 30 days. AT&T was awsome allowing me to pay just what I used and not charging me an ETF but unless you know if it will work where you want it i would stick with the local AT&T store.
I saved a few dollars by buying from Newegg but it could have been a costly mistake.
16gb nexus 7 deal.
Buy this before it gets sold out because of £20 discount for new customers (looks like code seems to work for existing customers too as reported elsewhere) so probably everyone can get 20£ off till tesco rectify the mistake or £10 off for existing customers via tesco direct. Delivery free for collection at store or get it delivered home for a additional charge. price includes 20% VAT by the way.
see discount codes and useful videos for the nexus 7 (including cases, apps, reviews etc) on this youtube playlist for the nexus 7 which is regularly updated with new videos time permitting!
https://www.youtube.com/playlist?list=PL07BDA26279B1EAF6&feature=mh_lolz
buy from http://www.tesco.com/direct/asus-go...1.prd?skuId=478-1521?icid=homepage_supp_slot3 but dont forget the discount codes
Hope this gets some here the 20£ off before stocks run out. stock alert came this morning from tesco.
credit for discount codes goes to hotukdeals website but got alerted to tesco stock early today by email from tesco.
Personally verified £10 discount code, the new customers code for £20 needs to be verified by someone else as my wife said she would kill me if i bought another one using a new account for her.
Update: Use cash back websites like quidco and topcashback and you can get extra cash back on your tesco purchase. £20 codes seems to work. But just read elsewhere that the £20 code excludes technology products so risk is transaction might be cancelled by tesco or might stop working for new purchases. Guess few might be lucky till tesco amend their systems to exclude the code.
update 2: Topcashback 3% cashback
£20 discount for order over £150 using this code: TDX-Y7LM
Collect in store next day, so saving £10 delivery too compared to google play store.
179 clubcard points
Total saving £30 over play store (£20 voucher + £10 delivery) plus additional 3% cashback 179 clubcard points
Edit. Please note the codes seem to change often or sometimes don't work. See updated on YouTube playlist and further links and updates on that YouTube playlist.
Worked
Worked for me! Thanks very much :good:
Jez
20£ discount works even for existing customers
deal is even hotter as looks like 20£ code for new customers works for existing customers too! see code on youtube link https://www.youtube.com/playlist?list=PL07BDA26279B1EAF6&feature=mh_lolz
bubblesmoney said:
deal is even hotter as looks like 20£ code for new customers works for existing customers too! see code on youtube link https://www.youtube.com/playlist?list=PL07BDA26279B1EAF6&feature=mh_lolz
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Yes I got 20 discount as existing customer too :thumbup:
Jez
Sent from my GT-I9100 using Tapatalk 2
Dont forget the quidco or topcashback for going to tesco purchase as you get further cash back via these sites! Which makes this deal and even bigger deal.
Thanks for posting this!
update. looks like out of stock now at tesco due to the rush of buyers. but try the codes when it comes back in a few days as it most certainly will.
Cancelled
Well the order I placed earlier has been cancelled by Tesco :crying:
Presumably they didn't want to honour the £20 saving offer.
I had already cancelled my HMV order too
Just my luck. Guess I'll just wait for it to appear in my local Currys.
Edit: Thought I would quickly check Currys website and would you believe it was showing as in stock for home delivery and reservation!
Reserved one and rang them to confirm it wasn't a glitch and it is correct. Picking, mine up in the morning
Jez
I got my delivery confirmation email. Am collecting it tomorrow evening. Looks like from hukd forums there have been 700 confirmed orders and 300 or so orders without it being in stock due to some glitch in their system. Try again when stock comes back. Set up am email alert for stock on their website as i had done a week ago. They emailed me at 0530am today hence ordered before it went out of stock. Any deal that gets posted on hukd soon goes out of stock as many folow that website. Usually many websites crash with referral from hukd as too many buyers try to buy at once. Best of luck when it comes back in stock as it surely will since tesco is UKs biggest retailer
back in stock now, need to register new account to get the £20 code to work as it is already associated with the cancelled order yesterday, hope its not another **** up their end
I just ordered one from Tesco Direct using the £10 off any purchases over £50.
Collect it tomorrow!
They aren't honouring the £20 code any more, comes up with "excluding electricals", £10 off code still works though.
Just ordered myself after cancelling the HMV order.
£175 in total including next day delivery tomorrow, that's using the £10 off code and staff discount, well chuffed :good:
Ordered mine yesterday using £20 off.
Being delivered today at some point.
Whats the £10 off code? I can't for the life of me seem to find it? The £20 off one doesn't seem to work anymore.
Don't bother tesco are worse than google I got this deal yesterday and they cancelled it what a bunch of w...... I rather give my money to google now and stay loyal to them be warned.
jutley said:
Don't bother tesco are worse than google I got this deal yesterday and they cancelled it what a bunch of w...... I rather give my money to google now and stay loyal to them be warned.
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Click to collapse
Why be loyal to any multi-national corporation? Neither care about you, why should you care about them?
Now gone to "not available" on Tesco website, damn I'm on hold to google cancelling my order!
Odin1979 said:
Just ordered myself after cancelling the HMV order.
£175 in total including next day delivery tomorrow, that's using the £10 off code and staff discount, well chuffed :good:
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Don't think i'm meant to have one of these! :crying:
Just had this from Tesco :
We're sorry, but we're unable to complete your Tesco Direct order #######.
We work hard to make sure we have no problems with our deliveries, but in this case,we got it wrong.
The total refund that will be processed for items affected is £ 174.6
We've already started your refund - it usually takes 3-5 business days for any payment to appear in your account.
So i ordered as it was showing in stock, they took payment straight away and then 3 hours later i get that, not at all happy!
Odin1979 said:
Don't think i'm meant to have one of these! :crying:
Just had this from Tesco :
We're sorry, but we're unable to complete your Tesco Direct order #######.
We work hard to make sure we have no problems with our deliveries, but in this case,we got it wrong.
The total refund that will be processed for items affected is £ 174.6
We've already started your refund - it usually takes 3-5 business days for any payment to appear in your account.
So i ordered as it was showing in stock, they took payment straight away and then 3 hours later i get that, not at all happy!
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The same thing happened to me! I hope that Google don't action my request to cancel my order now, otherwise I will be seriously annoyed at Tesco...
**Warning** Kind of a long read but I'm curious to other peoples thoughts.
Wanted to share my experience today. I went into a Corporate AT&T store planning on upgrading to a 32GB MB Nexus 6 on the Next program. I'm good with it being carrier locked and I'll just remove the AT&T bloatware. I was excited that they had them in stock, however I noticed that the retail price was for $682.99 instead of $649 like Google has it for. I asked the rep and he was surprised and looked it up. I told him that other carriers were selling it for $649 also, and he verified it but couldn't explain it and mentioned that they can't match it either. I asked why do I want to pay like $30 more for it to be carrier locked and have bloatware installed (okay with it but not gonna pay for it).
At home, I called 611 to see if they would match it and see if they knew why. The first rep basically said that was the way it was and didn't really seem interested. The second time I called (I know now maybe I'm crazy but didn't think its right), I asked for their loyalty department cause I know they have more power. The guy there said he was being told that its not ATT but the Manufacture that is dictating the price. I told him that Motorola has it for $649 on their website and it doesn't make sense that they are letting everyone else sell it for one price and making AT&T sell it higher. Told them that I may change carriers if AT&T thinks that its good business practice to charge more then everyone else.
I want to point out that:
1. I was never rude or demanded anything. Just told them that I hope it gets pushed up and corrected.
2. Realize that this is a first world problem and I could just go purchase it from Google or somewhere else but I feel its the principle. Its not right to charge like $30 more and add to the fact that I would have paid higher taxes.
3. They still ended up not matching the price but did offer me a $50 discount off the contract price but told them I didn't want a contract.
The extra cost is for the high quality paint used for the death star logo on the back. (The one that comes off if you stare at it hard enough.)
Actually, I didn't mind the extra 30 for one simple reason: it didn't require waiting 6 to 20 weeks for moto to get stock and ship.
Sent from my Nexus 6 using Tapatalk
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
You know what? I just bought a Nexus 6 from AT&T web ordering and I knew it was $30 more than everyone else, but you know what?! AT&T has them in stock and nobody else does!! Get over it. If you don't like it wait until Google has them on their site and then wait some more until they really have it and can send it to you! I had no problem getting mine from AT&T and I really didn't care that it has their logo on it!
ILuvRice said:
Ha on the paint. I'm still torn. Almost talked myself into going back and just pay for it.
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Do you going to leave a service because they charge 30 bucks for a device no one got in stock? Sound like a great business strategy for me... They know they can provide it today while others can in weeks. I will advice you go back
Appreciate the feed back. I realize that's it only like 30 bucks but there is also the added cost of paying taxes on 682 instead of 649. Not outrageous but still there. I doubt they are charging higher because they know they have them in stock. Especially when they are late to the game. They had to send their initial batch back. I wonder if this is fair to be who don't realize they are paying more. I noticed the price difference and accept the added cost, I'm okay with it but it's not fair to an unsuspecting customer.
Complain about it on at&t's Facebook page. The first person that contacts you probably won't be alot of help. They will eventually have someone else contact you. This person can help you. They gave me a $100 bill credit. I could have paid the balance of $582.99 plus tax but I chose to do the next 12 plan. So I paid $682.99 in order to do next and the $100 came off my monthly bill.
Well to update. I ended up going back and getting it. Really wanted to check it out and decided it was worth to walk out with it now. I hope its corrected still though. Now to run it through its paces before the 14 days are up. Like it so far. It is my first nexus device.
Mine was 249.99 with the 2 year contract.
$249.99 + $25 per month extra for 24 months = $849.99 + tax and upgrade / activation fees.
Best buy has the at&t n6 for 649 but the sprint n6 is 699 dosent make sense
Sent from my LG-D950 using XDA Free mobile app
That's interesting, on Sprints website its 648.
I just wanted to vent a bit about my consumer experiences with my local T-Mobile store.
On 6/30, I went in and purchased a LG G4. Upon swiping my credit card, the POS froze which led to me standing around for an hour and a half while the store employees debated allowing me to leave with my purchase. Funds were deducted from my account.
As the POS froze and no reciept was generated, I was advised to go home and call T-Mobile cx support to ask for one to be emailed. This turned into me running into the store several times as there is absolutely no record of my purchase apart from the POS transaction history.
The deciding factor for me to purchase the LG G4 was the promotions that provided things such as free batteries, SD card, and so on. There were a total of two promos I could apply for. The issue? As I never received a receipt, I was ineligible to receive the advertised promotions.
Upset, I returned to the store and inquired about a refund with no restocking fee for my troubles. Another 45 minutes of standing around, the store Mgr told me under no circumstance could I return the device without a restocking fee. I was given a "Purchase Order" as my reciept (another 30 minutes of standing around) and was advised this would work as the "receipt". I was also advised that I could apply for the new promo that started on 7/1.
Another rejection from the Promo deal site as the "purchase order" is not a valid receipt. I'm so fed up by now, I called customer service and was granted a $50 credit on my account to cover the restocking fee and went back in the store to refund the G4.
Well.. It's been over a week and I'm still waiting for the refund. My bank advises me that there is no pending transactions (should show by the 3rd business day max). Went back into the store to waste another hour (took my laptop with me this time and found a quiet place to sit and work). I'm currently emailing the store Mgr as asked by today to request a "Help Desk" ticket to be put in to force the refund.
This whole experience has been absolutely awful and I'm stuck not only without the phone I wanted - the promo items advertised but also my $400.
WTF T-Mobile?!
Well.. They are going to wire it directly into my bank account (and if I didn't want to share the info, they would of mailed a prepaid Visa).
In another 3-5 business days, we will see!
You should probably tweet this out to Tmobile CEO on twitter. He is pretty active on there and also include T force(Tmobile twitter team). Once he gets involved I guarantee you would get a resolution in under an hour.
Took me almost 5 weeks to get my refund through T-Mobile. Rep told me it would take about a month. Perhaps you would have similar situation.
Sent from my LG-H811 using XDA Free mobile app
took a month for me to get refund,what in reccomend if you want it faster is to contact tmobile usa on twitter and tell them youj want your money to buy another phone and in like a week in a half you should have it in your bank account,there going to ask for your account# and routing#,best way to do it
Should definitely email john legere or tweet. That is ridiculous.
Sent from my LG-H811 using XDA Free mobile app
I was told, even after asking for clarification, that even with trade in, and paying it off in full, that the bootloader can be unlocked.
Actual screenshot attached
Can bootloader be unlocked under temp sim unlocked?
Sent from my SM-N960U using Tapatalk
MicroMod777 said:
Can bootloader be unlocked under temp sim unlocked?
Sent from my SM-N960U using Tapatalk
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That I do not know the answer to.
Did you ask about what happens when you get the $300 trade in credit though?
I specifically asked about the trade in credit and their response was that the device is NOT considered "paid off" until all of the 24 monthly device credits have been applied.
I ask if i pay off the remaining balance after trade-in. https://forum.xda-developers.com/showpost.php?p=78016113&postcount=2
the credit is given 1/month for 24 months, so if you pay off the remaining balance early, you lose the remiaining credits.
evodon84 said:
the credit is given 1/month for 24 months, so if you pay off the remaining balance early, you lose the remaining credits.
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I don't understand that.
So, if I lose the credits, are they giving me back my Pixel 2 and charging me full price?
Yes it's a scam, you get charged full price and they keep your pixel 2 for whatever they have already paid you.
Krunk_Kracker said:
I don't understand that.
So, if I lose the credits, are they giving me back my Pixel 2 and charging me full price?
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Sent from my ONEPLUS A6003 using Tapatalk
chakra said:
Yes it's a scam, you get charged full price and they keep your pixel 2 for whatever they have already paid you.
Sent from my ONEPLUS A6003 using Tapatalk
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I'll have to look into this. They can't just take your ****.
Krunk_Kracker said:
I'll have to look into this. They can't just take your ****.
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You're getting the trade in discount in exchange for paying them for service for 24 months. If you chose to break the agreed upon 24 months of service payments, they get to keep your traded in phone to make up for their lost revenue they expected from you.
TANSTAAFL.
dandrumheller said:
You're getting the trade in discount in exchange for paying them for service for 24 months. If you chose to break the agreed upon 24 months of service payments, they get to keep your traded in phone to make up for their lost revenue they expected from you.
TANSTAAFL.
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T-Mobile doesn't have service contracts.
Also, I did say I needed to look into more.
Krunk_Kracker said:
T-Mobile doesn't have service contracts.
Also, I did say I needed to look into more.
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They don't have "service contracts" in the same way they were done a number of years ago (neither do ATT or VZW to my knowledge). But delivery of the discount via bill credit ropes you in to continued service for a period of time so they can recoup the initial loss of selling a brand new phone at half price. It's effectively a contract that you don't have to sign.
I'm just pointing out that carriers aren't giving stuff away for free - there is (almost) always a way that they recoup the cost.
I wanted to trade in my SGS6 (that sits in a drawer) to get this phone for $280, pay it off and take it to ATT. But I'm not gonna pay TMo 24 months of service for the privilege - their coverage is trash where I am.
The carriers are like the house in Vegas - they never lose in the long run.
^I can confirm that the Vegas casino's always win!
It's not what I understood though I don't have an eligible phone for trade-in. I understood you have to select EIP and after 40 days you can pay it off and you will continue to get the credit up to the 24 months. You leave them earlier than the 2 years the credit stops.. For $300 that is only $12.50/month discount. Not much discount for them to keep your business for the next 2 years.
Bill credits will be applied no matter if you payoff or not. If it's the only TMO device and line that may make a difference but I have 6 lines and 3 data lines. I was told I'll still get the credits on my bill
I did a similar trade in credit offer a few years ago and paid off the device early, still got the credits until the end of the designated period, despite not even having the device any longer on the account. YMMV
You keep the credits so long as you have the device on EIP for at least the first full month..if you choose the 2nd month to pay the device off in full..the credits still get applied to the bill..the credits you get for trading in are independent of your EIP balance.
Today I got mine for TMobile, the lady that was helping me get it was chill as hell. She told me that even if I wore to pay it off after the trade in the credits will still come in no matter what because from my understanding, they do not go towards the actual device EIP they go to the bill itself. So basically of you pay it off after your first billing cycle the credit from the trade in with continue to roll in for the remaining 20 something months
It seems to me the way so many people answer this is what creates confusion. They agree to provide you bill credits over 24 months. They should do that IRRESPECTIVE of whether you pay the phone off early or not (though you might wait a month to reduce the change of billing confusion). Of course if you cancel service during that 24 month period they aren't going to cut you a check for that money each month, so if you leave Tmo you'd lose it. That's the main way it differs from an immediate rebate. Paying off early vs. continued financing is not really a consideration over the longer term.