Microphone not working in call - Sony Xperia XZ2 Questions & Answers

All of a sudden, my microphone does not work in a call. Regardless of if I originate the call or answer a call, the other party can not hear me. Works fine through speaker phone or Bluetooth. I've searched as much as I can online for a fix, but no results. So far I have done the following:
-Installed a third party phone app
-Tried safe mode
-Tried to repair in the Xperia Companion app on my PC (actually made things worse - couldn't make or receive calls)
-Full restore to factory defaults (fixed the call issues, but not the mic issue)
The tests in the support app fails to hear a frequency change.
Since the microphone works in speak phone, I assume this is still a software issue and not a hardware issue (unless the speakerphone uses a different mic).
I'm stuck and could use some advice.
Thanks

I have the same problem for several months
I have the impression that I had this problem since I put underwater
the only solution I found is to put in loudspeaker or use headphones

Related

Microphone does not work

Hi,
I've been using a SGS GT-I9000 for a year and a half and since and since a few days, during voice calls, the microphone is very low (People don't hear me). sometimes it works fine but sometimes it doesn't.
I tried using the voice record app but it doesn't work very well.
I bought a new bluetooth handsfree set and I don't know whether this is because of it (maybe it changes some microphone settings). It works fine with the bluetooth handsfree set.
I tried to perform a factory reset using the command *2767*3855# but it still doesn't work very fine.
My android is v2.3.5 - I9000XXJVT - Kernel [email protected] #2.
Is there a way to reset the microphone gain setting to its factory value ?
Or is there a way to configure the microphone gain to fix this issue ?
thanks for your help.
Alex.
I don't know any software issues related to microphones.
But no using a Bluetooth headset doesn't effect your microphone.
If you have the stock headset try it and if that solves the problem you should get your microphone checked at a Samsung Service center.
P$N said:
I don't know any software issues related to microphones
Click to expand...
Click to collapse
but there are some... but I can't post any urls untill I post 10 message on the forum...
P$N said:
If you have the stock headset try it and if that solves the problem you should get your microphone checked at a Samsung Service center.
Click to expand...
Click to collapse
It will work for sure cause it's not the same microphone, it's a different input line.
I remembered I gave a try to intelli ring which change the mic sensitivity, i installed it again to push the sensitivity to its maximum value and the last person I called could hear me. I don't know for sure it this was the real reason why my mic didn't work.
I guess it's possible to change the microphone sensitivity (search on google play for AudioBoost 2).

[Q] Mocrophone Issue

Hey, I've noticed that my Z1 does not correctly use the main microphone of the device. When using any action requiring the main mic, (such as; making phone calls, google now voice commands, voice recognition and Diagnostics, etc.) it doesn't record or recognise any input at all. When I ran Diagnostics all I heard was a sound of air...
I've noticed though, that when recording video the sound quality is low and that when the main speaker is in use, the microphone works (using loudspeaker during calls).
Clearly a Software issue? Since I've upgraded to 4.4.x (I think).
Any ways to resolve this? (recently had a repair on the whole exterior including speaker grill which included factory reset/software upgrade and the problem still persists.)
i
patsater said:
Hey, I've noticed that my Z1 does not correctly use the main microphone of the device. When using any action requiring the main mic, (such as; making phone calls, google now voice commands, voice recognition and Diagnostics, etc.) it doesn't record or recognise any input at all. When I ran Diagnostics all I heard was a sound of air...
I've noticed though, that when recording video the sound quality is low and that when the main speaker is in use, the microphone works (using loudspeaker during calls).
Clearly a Software issue? Since I've upgraded to 4.4.x (I think).
Any ways to resolve this? (recently had a repair on the whole exterior including speaker grill which included factory reset/software upgrade and the problem still persists.)
Click to expand...
Click to collapse
if problem remains after Repairing by PCC
try to flash another stock rom from another region
after this if problem remains there should be an issue in hardware
maybe water damage or something like this!
:good:

Rk3188 1din (Eonon Ga1312) mic issue

Hello, some days ago i bought the device in subject for my car.
But when I tried the microphone to use with Google Now or to recall some contact in Contacts through the voice I noticed that the mic didn't work.
I don't know why.
For the calls with bluetooth the microphone works fine..
Edit: for the calls also doesn't work. I noticed wrong..[emoji57]
Edit: i talked with technical assistance and the operator said that my car stereo doesn't mount a hardware for voice commands but only the microphone for the calls. Infact after deeper tests i noticed that the mic works fine during the calls..
Sent from Note 4 device - Rome - Italy
I'm new to the subject (didn't buy a HU yet) but, from what I've read around in the last days, this is a known issue.

P20 Pro - Microphone issues

Hello,
I got myself a Huawei P20 Pro and am fairly satisfied with it atm. But there is one issue I have now and that is that apps like Line, Teamspeak 3 and even the phone app is using the wrong microphone when using a Bluetooth headset or even an USB C -> 3,5 mm headset.
One thing that I do remember now that I am writing this, is that I have Boldbeast Recorder installed, which is a call recording app. But I never had these issues with my Samsung S7 Edge.
Anyone else having similar issues?
Update;
I made a call earlier today and had these issues, but using the handset itself. But after a while even calling seems to not be working.
I did a quick reboot and now, huzzaa, everything works again...
I have Huawei P20 Pro and I use Boldbeast call recorder. It works fine with the handset as well as work Bluetooth
Same problems and more....
Alle090 said:
Hello,
I got myself a Huawei P20 Pro and am fairly satisfied with it atm. But there is one issue I have now and that is that apps like Line, Teamspeak 3 and even the phone app is using the wrong microphone when using a Bluetooth headset or even an USB C -> 3,5 mm headset.
One thing that I do remember now that I am writing this, is that I have Boldbeast Recorder installed, which is a call recording app. But I never had these issues with my Samsung S7 Edge.
Anyone else having similar issues?
Update;
I made a call earlier today and had these issues, but using the handset itself. But after a while even calling seems to not be working.
I did a quick reboot and now, huzzaa, everything works again...
Click to expand...
Click to collapse
I have the same problems with my P20 Pro! I can't make calls after a while with apps like messenger och WhatsApp, and after a while even audio when recording video I gone! A restart works for a while but then back to same behavior! This is really bad if they want to compete on the high end market... Hoping for a system update that fixes this ASAP!
anilhk said:
I have Huawei P20 Pro and I use Boldbeast call recorder. It works fine with the handset as well as work Bluetooth
Click to expand...
Click to collapse
Hmm, I think it happens for me whenever I use my Bluetooth headset (Jabra EVOLVE 65 MS). After I stop using it and go back to my USB-C -> 3,5mm headset it has that weird bug again.
popeppel said:
I have the same problems with my P20 Pro! I can't make calls after a while with apps like messenger och WhatsApp, and after a while even audio when recording video I gone! A restart works for a while but then back to same behavior! This is really bad if they want to compete on the high end market... Hoping for a system update that fixes this ASAP!
Click to expand...
Click to collapse
For me it all starts working after a reboot :s
I got 3 days more to decide whether to keep it or not :s
So, I ended up returning my phone and got myself a Samnsung S9+ DS....
I am sorry!
I said earlier I don't have problem, but I do have problems with phone calls. The other party cannot hear me well. Maybe it is something to do with using Boldbeast. It records well, but maybe it interferes with phone calls. Can someone confirm this?
I'm regularly having the same issue.. Occasionally the other person at the start of a call can't hear me..
I have only yet encountered the issue with actual phone calls not whatsapp voice calls etc..
So I'm wondering if it's perhaps a VoLTE bug?
Or the only other thing I can think of is that perhaps the USB-C to 3.5mm headphone adapter plays around with the audio pipeline and doesn't reset.. Just speculation
Microphone error
Same to me here... Is there any solution? My friend can't hear me at all on the phone call... But when I playing PUBG with microphone enable they said my voice just like cartoon....
Private space is the key. I guess
Switching to private space.. ans switching back.. make u lose mic in calls.
I am sure of that.
There seems to be a few causes
Potentially:
1/ going into private space
2/ after using usb-c headphone adapter
3/ after using Bluetooth Audio
Still wondering if it's a VoLTE thing or if it also happens with whatsapp during a microphone. If it's only effecting phone calls and not apps that use the microphone that would point to volte or some other part of the call pipeline rather than the general audio pipeline
The only solution I have is to restart the phone.. That works
..
It seems like a firmware issue connected to the mic. Hope this gets resolved soon.
Same issue here.
I tried turning off VoLTE and WIFI calling. No luck.
This is really giving me a hard time. I can't make calls anymore.
People just don't hear me.
Do you guys have the dual SIM version? How many cards installed?
I removed the Sim in slot 1 yesterday and when I slid the tray back in the phone showed an update for the provider settings (and provider apps etc.)
I run the update and restarted the phone. Some provider apps were installed with the update.
--> first call went without problems.
--> maybe 2 SIM cards interfere?
--> maybe the provider update needed to be forced (by removing one of the SIM cards)
--> maybe it was just the reboot.
I'll keep you posted.
4 calls since last post (no restart since).
--> procedure might have done the trick.
Has anyone managed to fix the problem with update?
No more problems?
im having the same problem, i tried restarting and formating the mobile.
Fixes it temporary only.
Do you have two sims installed or just one? Try taking one out if you have two (see above) to trigger a provider update.
Ok, I have two sims in the phone. But now I deny Google permission for the microphone (I don't use "ok Google" to wake up), and never happens again, microphone works fine all the time.
Sent from my CLT-L29 using Tapatalk
I have exactly the same issue can hear everyone else crystal clear just they can't hear me

Nokia 9 Pureview - Microphone Static

I have a Nokia 9PV (TA-1082) and a few months ago the microphone started acting up. When I make or receive a phone call, the other person hears nothing but static. It may have started after the June 2019 update. I've read that this is a common software issue with android phones but I can't find a solution. When I record video, the microphone works properly, with no static recorded. If I test the microphone using a voice recorder app, it records nothing but static. If I make/receive a call using my bluetooth headset, it works fine. I received the August 2019 update today and it hasn't helped the situation.
I purchased the phone in the US and have been using it in Canada on the Rogers network. Everything else seems to work fine except for the microphone. Has anybody else had this problem with the N9PV?
Yes i replaced the phone but still caused by one of the third party programs, when you reboot the phone in safe mode it works ok. any program using the Mic or phone could be causing ie messenger, skype, viber, whats app.
looking for a solution also

Categories

Resources