Screen turns Black Screen while Playing Games - ASUS ROG Phone II Questions & Answers

Hi,
Need help! i am having black screen issue or sometimes game suddenly close while playing. This happen most of the time when there are multiple players displayed in the screen. I'm Playing MU btw.
Thank you in Advance,
Ken

Anyone encountered this issue before?

This has started happening to me in call of duty mobile. But only in the last update.

Black screen CODM.
I also have this issue. Any fix for this black screen?

I've started noticing this very occasionally too, but not in any particular game or app. The screen will just suddenly turn off like the screen timed out and shut off and locked, but it doesn't dim first like normal and happens randomly well before the screen timeout setting. It's only happened a handful of times over several months.

Having some problem here with my rog 2. Screen turn black while playing call of duty. Is there someone knew how solve this?
Thx

It's causing Android 10 and in COD Mobile only in Battle Royal mode right? Because i am not having an issue during MP, but only when i play Battle Royal there

CRYPTfromCATACOMBZ said:
It's causing Android 10 and in COD Mobile only in Battle Royal mode right? Because i am not having an issue during MP, but only when i play Battle Royal there
Click to expand...
Click to collapse
Yes me too

Recently happening in multiplayer too. Quite a few complaints about this in the app store too

Updating to latest version - WW 17.0230 fixes the issue. You can download the update from Official Asus website or wait for it to come to your phone. I have 12gb/512gb WW one, no root no bootloader unlocked.

While playing pubg mobile my screen goess black most of the times but the game runs in background and touch responds on blackout screen sometimes the one earpiece of headphones stop working while playing pubg mobile but instantly when I go to music app and play music then it works excellent with music and this all things happens only while playing pubg please help me out how to fix this

[email protected] said:
While playing pubg mobile my screen goess black most of the times but the game runs in background and touch responds on blackout screen sometimes the one earpiece of headphones stop working while playing pubg mobile but instantly when I go to music app and play music then it works excellent with music and this all things happens only while playing pubg please help me out how to fix this
Click to expand...
Click to collapse
Update to latest version 17.0230. Theses issues have been fixed.

Hey guys I'm having the same issue. I tried to update using the Asus website but after I reset my phone the update fails. Any thoughts?

Lulululam said:
Hey guys I'm having the same issue. I tried to update using the Asus website but after I reset my phone the update fails. Any thoughts?
Click to expand...
Click to collapse
Is it Tencent Version or WW? What is current Android version?

nipun03 said:
Is it Tencent Version or WW? What is current Android version?
Click to expand...
Click to collapse
It's WW and it's on 17.0210.2001.60

Lulululam said:
It's WW and it's on 17.0210.2001.60
Click to expand...
Click to collapse
I had the same version before updating. Steps I followed:
1. Download the file from Asus Website - WW 17.0230
2. Place it in internal storage (move from download folder to just internal storage)
3. Reboot phone
4. Update detected
5. Update the phone
6. Done

nipun03 said:
I had the same version before updating. Steps I followed:
1. Download the file from Asus Website - WW 17.0230
2. Place it in internal storage (move from download folder to just internal storage)
3. Reboot phone
4. Update detected
5. Update the phone
6. Done
Click to expand...
Click to collapse
Yeah I've done those exact steps and I still get the failure notice. I'm thinking the file isn't fully downloading. But it's still available in my downloaded files, and it says 2.43gb.... My connection is weak right now. Other than that I have no clue.
Thank you for your help though

Yes the update solved my issues

nipun03 said:
Update to latest version 17.0230. Theses issues have been fixed.
Click to expand...
Click to collapse
I'm on 17.0230 and sadly im getting this same friggin problem, but for me is only when charging and it tends to start happening when the battery goes under 60 percent and sadly Asus's customer service is just being useless, now they want me to send the phone back amidst all this when its clearly a soft ware issue so that'll mean 1 month or more without a phone. I seriously regret buying this phone, never had an issue with their phones in the past but i guess that's history

Mazupicua said:
I'm on 17.0230 and sadly im getting this same friggin problem, but for me is only when charging and it tends to start happening when the battery goes under 60 percent and sadly Asus's customer service is just being useless, now they want me to send the phone back amidst all this when its clearly a soft ware issue so that'll mean 1 month or more without a phone. I seriously regret buying this phone, never had an issue with their phones in the past but i guess that's history
Click to expand...
Click to collapse
I wasn't able to reproduce this. I charged while playing the game. My battery was around 6%. My COD graphic settings are - Frame Rate: Very High(max setting) and Graphic is set to low(lowest setting). You can try and see if the problem still persists.
I have attached my Gaming Profile (From Armory Crate) which I had downloaded from one reddit (it is suppose to be the best setting for COD)
To apply this setting - - > Armoury Crate - - > COD- Select Scenario Profile - - > Click on Download button at top right corner and then select this profile.

Related

What do you think of the Marshmallow update?

Hello there,
I've just bought Infinix Hot 2 (1GB version) because it's the only Android One device in Egypt (Awesome specs for the price, too!)
I was wondering if the current Marshmallow build is stable enough for daily use/doesn't have major bugs and if you think I should upgrade right away or stay on Lollipop for a while?
SAM209 said:
Hello there,
I've just bought Infinix Hot 2 (1GB version) because it's the only Android One device in Egypt (Awesome specs for the price, too!)
I was wondering if the current Marshmallow build is stable enough for daily use/doesn't have major bugs and if you think I should upgrade right away or stay on Lollipop for a while?
Click to expand...
Click to collapse
do not upgrade it now until a stale one comes out
its good enough for daily use,just backup your data first or you will lose it when you update
Well... Apart from all the marshmallow goodies the phone sometimes behaves weirdly, like when you leave the phone for a while then push the power button the screen takes about 5 seconds to turn on, no idea why maybe it's not stable yet as others said and it has to do with doze but otherwise I haven't encountered any major bugs, crashes... Etc.
I hope they will roll a patch soon though, maybe you should wait until then if you're worried.
i have not gotten my own update..... whats going on???
is it available in Nigeria yet??
Gotten mine
mitchy_feargod said:
i have not gotten my own update..... whats going on???
is it available in Nigeria yet??
Click to expand...
Click to collapse
I'm in Nigeria & I got the update. It's 836.6MB in size but I haven't installed it.
i dont like it
lolipop more stable and smooth
Barbiox Dogg said:
I'm in Nigeria & I got the update. It's 836.6MB in size but I haven't installed it.
Click to expand...
Click to collapse
but why havent i gotten my own yet .....maybe they paused the rollout coz of the issue......when did you recieve ur update:crying:
quite buggy update
My girlfriend updated her Hot 2, and there are quite a few issues
* As previoulsy stated, when the phone is in sleep mode, and when pressing the power button, it can take a few seconds for the screen to display the lock screen..
* When she wants to hang up a call, sometimes the screen stays black, sometimes the screen shows the hang up button, but it is not possible to click it, and she has to wait that the other side terminates the call
* caller name display does not work correctly, depending on how the caller's number is entered in contact list (with spaces between digits, and minus, etc....).
* when using to sim and configured "always ask" for sending SMS, it is not possible to send SMS anymore. When pressing the send button, an error message states that no prefered network is selected. SMS network must be forced in SIM menu
* contact list management is bad : merging seems to be broken, deleting duplicate entries prevents selecting remaining entries, and so on
I'm considering to rollback to 5.1, current bugs are very annoying and prevents correct usage of the phone, while it was working very well previously
Temporary fix for delay on screen light waking up
Hi, anyone who updated to marshmallow is facing the issue with the screen taking too long to awaken.
To fix that you can go to the play store and instal an app called wake lock.
Once you've installed it, select: PARTIAL_WAKE_LOCK.
This seemed to solve the problem with the screen taking too long to wake up but it came at the cost of battery life. The battery drains a little quicker than regular.
This also fixes the issue with the screen not responding or coming back on after you make/receive a call.
The issue with the contact names not showing is annoying and I still haven't figured out how to fix that yet. Let's just hope Google fixes it soon.
Hope this helped.
guys , i am already on marshmallow but i got nw another update 836.6 mb
anyone got that update ?
Got the same update you are talking about. It's the monthly security patch for February. Came with some changes to the system like audio profiles and "do not disturb" when u swipe from the top of the screen and some other stuff. Try it out
Mine same
I used infinix hot 2 (2gb).. Laggy happened and freezing
I lost all of my data.. All my files... Everything. So pissed. But apparently, the files still take up all the space they took up. So my phone is still full.
Haps Rehsi said:
Hi, anyone who updated to marshmallow is facing the issue with the screen taking too long to awaken.
To fix that you can go to the play store and instal an app called wake lock.
Once you've installed it, select: PARTIAL_WAKE_LOCK.
This seemed to solve the problem with the screen taking too long to wake up but it came at the cost of battery life. The battery drains a little quicker than regular.
This also fixes the issue with the screen not responding or coming back on after you make/receive a call.
The issue with the contact names not showing is annoying and I still haven't figured out how to fix that yet. Let's just hope Google fixes it soon.
Hope this helped.
Click to expand...
Click to collapse
I deleted all my contacts and re-imported them from a .vcf backup I had and they're working fine now!
I'm currently own infinix hot 2 2gb model with M installed in it. The cameras (rear-front) becomes dark when taking a video on apps (except default camera for sure). As also having the same problems above you guys have explained. Any one have camera bugs too? Why M released too soon for IH2 if it comes with tons of bugs? ?
sixtus ohans said:
I lost all of my data.. All my files... Everything. So pissed. But apparently, the files still take up all the space they took up. So my phone is still full.
Click to expand...
Click to collapse
Actually the files are not lost. They just in a folder which is hidden. You only see them when you root the phone... After rooting, just enable root explorer in a file manager like es explorer and u will see them..
olalbinx said:
Actually the files are not lost. They just in a folder which is hidden. You only see them when you root the phone... After rooting, just enable root explorer in a file manager like es explorer and u will see them..
Click to expand...
Click to collapse
Hi, thanks for the suggestion. I have a similar issue. Please How do I go about rooting the phone in such a way that I won't lose my data? What working method do you suggest I use?
olalbinx said:
Actually the files are not lost. They just in a folder which is hidden. You only see them when you root the phone... After rooting, just enable root explorer in a file manager like es explorer and u will see them..
Click to expand...
Click to collapse
But each time I try to turn on the root explorer it says. This feature cannot work on your phone.... Please, what do I do?

Phone frequently hangs or touch screen unresponsive

I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Has it happened to you?
Zisco0011 said:
I'm experiencing hangs or touch screen unresponsive, I think its the touch that stops responding unless you lock and unlock the phone.
I have three weeks with the phone and started yesterday right after a Factory Reset. Before that, it never happenes.
Today its better but still happen
Attach an image with the touch's firmware version
Click to expand...
Click to collapse
Check with the service center if it's a hardware issue or not.
Sent from my Nokia 7 plus using Tapatalk
K.khiladi said:
Check with the service center if it's a hardware issue or not.
Sent from my Nokia 7 plus using Tapatalk
Click to expand...
Click to collapse
It is practically impossible in my country
I have been researching and I have found several comments from people who are exactly the same, check the following link
https://community.phones.nokia.com/...s/7000023755/page/2?url_locale=#reply-to-post
Zisco0011 said:
It is practically impossible in my country
I have been researching and I have found several comments from people who are exactly the same, check the following link
https://community.phones.nokia.com/...s/7000023755/page/2?url_locale=#reply-to-post
Click to expand...
Click to collapse
same thing happens to me from time to time, i have the phone for 8 days now, it started maybe 3 days ago, screen unresponsiveness happened maybe 4 times to this date
temp fix for me was downloading Google GO files and using it to delete cache, it works for now, no screen freeze up to this point
I think is not the same issue, I refer to touch issue thats come unresponsive some times until you lock and unlock screen. Now I'm testing android P which have another firmware for the touch panel. I will report later if dont presents the issue.
I installed the preview of the Android P developer and used it for two days and after a day of use I had the same problem, very disappointing, I went back to version 8.1, I do not understand why this happened, I never hit it, threw it, nor nothing. I was very carefully with it.
Has this issue been fixed yet?
We have a few of these phones in our family and one of them is doing this sporadically, several times in a row and then it's fine for days.
I can't see a pattern as to when it happens though.
Short Question : any of you using the Nova Launcher? Ive got same problem but using the Nova Launcher since years. Yesterday i did a clean Nova Launcher (stable) install and not taking my Backup file... And my Problem with hanging (Touch panel not recognized often my Touch) seems gone. Dont know why but after testing a whole of things im trying the standard Launcher and it works better.. So i did a clean install of Nova.
Same issue, V07 Goodix-V1.017.20
I am having the same issue.
V07 Goodix-V1.017.20
schouwb said:
I am having the same issue.
V07 Goodix-V1.017.20
Click to expand...
Click to collapse
I had a Novatek V7 version with firmware V1.017.20 with unresponsivness of the screen when laying and got it replaced. Now it's also Novatek, but with Firmware V1.017.16. what version of Android you have? I am using 8.1 Oreo. Does the android update change the firmware version of the screen?
mikemanpl said:
I had a Novatek V7 version with firmware V1.017.20 with unresponsivness of the screen when laying and got it replaced. Now it's also Novatek, but with Firmware V1.017.16. what version of Android you have? I am using 8.1 Oreo. Does the android update change the firmware version of the screen?
Click to expand...
Click to collapse
I am running Android 9.
I am not sure if the update changed the firmware version of the screen.
Hi guys, do you guys Enable or Disable "Tap to wake" function? If not, try enable that function, maybe that help.
Same problem in my Nokia 5.1 Plus. automatically touched at top of time side and battery indicated area. and i cant open notification bar.
I turned ''Tap to Wake'' on and my screen has worked perfectly since then. So i think this is definetely bug, not HW problen.
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
magiQx said:
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
Click to expand...
Click to collapse
The only thing that worked for me was returning the phone untill the screen was replaced.
Everything else I tried (reset, reinstall, change settings, ...) led to the same problems after a while.
Hi there all ... My Nokia 7 plus device brightness go low automatically while loading anything or typing on WhatsApp ... It also happens when adaptive brightness is off.. give me a solution...
find solutions
Hi guys, please join my telegram group to find out a solution for this problem i have same problem with my tuch screen, send your details like me to my group: @nokiaproblem
My phone: nokia x7(8.1) (with global rom)
1.using unofficial theme (htc sense home)
2.using android 10
3.using password protection (pattern and finger print)
4.playing game with over 1gb data
5.using guard glass protection
6.and installed these apps:
Es file explorer Instagram
Uc browser WhatsApp
Telegram (plus) G camera
Mx player ki keyboard
Please send your details to group to see that what app is same to our devices
---------- Post added at 12:38 PM ---------- Previous post was at 12:33 PM ----------
magiQx said:
has anyone managed to solve this? its diving me nuts since the past few weeks and i dont know what to do with it. I would try to fresh install the OS but if that does not fix it, ill loose everything (game saves and such) but dont fix it.
i noticed sometimes the screen does some kind of refresh and then it starts working again. But mostly i have to lock and unlock to get it working again.
Click to expand...
Click to collapse
Please join to our group in telegram to find out where is the problem from,
 @nokiaproblem

Nokia 8 Sudden Restart occurred Randomly

To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
godofknife said:
To all Nokia 8 users, have you ever had any issues that sometimes your Nokia 8 starts to freeze seconds and then restart by itself? It doesn't happen once but multiple times. It happens sometimes when you are trying to do something like playing game or opening Google play app. However, since booting to OS and if you leave it be until like many hours later, it won't go sudden restart. Only when you do activities, will it suddenly restart.
Why is this happening? The ROM and app are the same as it be and didn't happen long ago. It only happens like two days ago.
I hope users of Nokia 8 experts have solution to this issue. Thank you
EDITED: I found out the real cause. Although this is hypothesis, it seems GOOGLE PLAY SERVICES is the culprit. I noticed it just force closes and then whenever I launched any apps that have something to do with play services, it just goes into bootloop.
Can anyone confirm this?
Click to expand...
Click to collapse
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Toedwarrior said:
I don't have this problem but you can try to clear the cache and data of play services in application setting.
Sent from my TA-1012 using XDA Labs
Click to expand...
Click to collapse
Did that. Didn't work. Only by freezing this Google play services, does the Bootloop stop happening. The consequences are the any app that uses Google play services like YouTube will not run well.
Also, I tried installing Gapps using TWRP flashing via zip. But that doesn't solve the problem. Why.....
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Just_Rise said:
I've came from a Nexus 5x and a Nexus 6p and the word bootloop gives me goosebumps
Does your phone reboot when you open the stock camera ?
Click to expand...
Click to collapse
No. Never open Stock camera. Just any apps that have something to do with google play services.
Do you use sd card? because i have the same problem here
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
This happens with me..on camera and games
---------- Post added at 08:13 AM ---------- Previous post was at 08:12 AM ----------
Haleytheslayer said:
I got not only the same issue but also the problem with sounds after update to Pie. And i realize when i put my phone in the charger, issues stop; when i put it out issues happen again and again...
Click to expand...
Click to collapse
Exactly my issue
JistunB said:
I got the same problem. When my phone's battery drops to 60% or lower it restarts whenever I spend some time surfing the net or opening up the stock camera, with the addition of removing my fingerprint scan every time it restarts that way. However, these issues immediately stop when I plug my phone to its charger. I thought the security update fixed these but sadly it didn't.
Click to expand...
Click to collapse
I solved my problem, i brought my phone to Nokia care center and they replaced my battery with the new one. Thats battery problem, thats all.
May I ask what was the cost of battery?
I just downgraded to Nougat 7.1.1 and for now, the issue of restarting is gone !
Please confirm that if someone is on Nougat.
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
vinslin said:
Even i have the same problem for my nokia 8. Is there any solution to rectify it.
Click to expand...
Click to collapse
I was on Pie, from where I downgraded to Oreo the problem persisted, then I downgraded to Nougat and the issue is the same, I play a game or video it starts to stutter, even if the video is streaming online or downloaded and being played from memory/rom. I initially thought it was software issue but it seems that I was wrong, I wasted too many hours and bandwidth just downgrading. Now the issue is that I have voided my warranty by unlocking the bootloader, what are my options? as someone said they have gotten the battery replaced. How much does it costs? I am 100% convinced that its battery related issue as when I plug my phone in the charger then all goes fine.
Using Nokia 8 (TA-1004)
My phone started having the same trouble a couple of months ago, it all started with the camera app. Now things are so bad that as sOon as I enter security pin and the home screen appears, the phone restaerts...and it keeps happening until I plug in the charger. This happens even when the battery is 95%. Can't even touch it!!!
I was so excited to get this phone, although everyone told me not to... but I was in love with it... and "Grief is the Price we pay for Love", right?
How could the battery get so weak with average use in just 9-10 months? And how could so many users start experiencing the same problem all at once?
Any help shall be appreciated!
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
I have the same problem with Nokia 8 . Sudden restart and issue with sound at times. Anyone knows the reason, and the fix for it would be appreciated
restart proble
yozil said:
I have the exact same issue.
I got my Nokia 8 (ta-1012) one month ago and it occurred about 10 times.
It occurs frequently when I'm using the UI too much, for example, lower volume and hiring it too fast, touching many UI elements and swapping quickly between apps etc..
It freezes for like 10seconds and it restarts quickly, that is, just the UI.
I'm on Oreo BTW. Can anyone confirm having that issue on nougat ?
Click to expand...
Click to collapse
i have the same problem and after having knowledege about it,i came to a point that this is a software issue as it contains bugs. .
I have the same problem too .
I noticed it a couple of months ago but It could've start long before and I just didn't noticed it.
With Oreo I'm quite sure it never happened.
Reboots randomly once a day (more or less) it happened just 10 min. ago,the phone was on the desk close to me so I had the opportunity to observe it "live"...it was in standby and no app was apparently running .
Quite strange anyway,I'm pretty sure it's a software issue;the battery seems still in health (no unmotivated drain).
Nothing dramatically serious anyway,just strange...there must be a way to fix it...
---------- Post added at 05:14 PM ---------- Previous post was at 05:03 PM ----------
midomashkel said:
To be sure about your battery , First put your mobile on safe mode for 7 days and notice if restart will happen again or not? also notice battey consumption and charging rapidly mode.-
I was having same problem for last few months , when I put my nokia 8 on safe mode (Restart while pressing down volume button) ,the Restarting problem did not happen even once for 7 days, So I discovered that it is software problem that cause system to hang and restart and consume battery.. Then I discover that " many months ago on android Oreo" I was making changes in Devoloper mode To stop and prevent application from running in background , This was nice on oreo but on Android Pie it cause conflect and system hang with some application that refuse to stop causing system restart.. All problem had gone after allowing application to work again in background normally .. Till now for about one month no single restart >> Also , Rapidly charging mode working nice but unfournatly battery consumption Still high.
Click to expand...
Click to collapse
Following your advice,I just tried changing at the voice" app/backgroud processes" in Developer mode from "standard" to " allow max 4 processes";I don't know what's intended for "standard" value but something should change...let's see and x fingers

ISSUE - Google play games login PUBG + Adventure Sync Pokémon Go

So I've just recently got a S10 coming from a s9+ and have an issue that's driving me nuts. They both seem to be related. I cannot log in to PUBG using Google Play Games it just gets stuck on the pop up screen and the same goes for setting adventure sync on Pokémon Go it just gets stuck on the pop screen.
Any thoughts or help kindly?
Thanks
See attached
See attached screenshots
uk786 said:
So I've just recently got a S10 coming from a s9+ and have an issue that's driving me nuts. They both seem to be related. I cannot log in to PUBG using Google Play Games it just gets stuck on the pop up screen and the same goes for setting adventure sync on Pokémon Go it just gets stuck on the pop screen.
Any thoughts or help kindly?
Thanks
Click to expand...
Click to collapse
noticed this last night when i tried to get in need for speed no limits first time i have come across it
strikerdj2011 said:
noticed this last night when i tried to get in need for speed no limits first time i have come across it
Click to expand...
Click to collapse
Ah. Very frustrating

[BUG] Built In Screen Recorder "Stuck"

So the other morning I was doing some screen recording for one of my games and I noticed when I finished that I could not get the screen recorder to turn off. so it was at this point that I restarted the phone and when I turned it back on it was stuck on. It wasn't actually recording anything per say however the little white dot that you get for inputs was all over the screen you couldn't get rid of it and you were unable to turn the recorder on or off though red magic time. Now I've only seen one other person have this bug and if you tried to go through red magic for any kind of support to this point than you know why I'm posting here instead of messaging them.
due to issues with the XDA app I was unable to directly upload video of the air so I uploaded it to my YouTube channel so that you guys can be the exact problem I'm having if you haven't experienced it yourself. I've also uploaded a screenshot of the only other person I've seen having this problem statement about it.
Error video:
as someone who uses the built-in screen recorder for most of my YouTube video gameplay I'd really appreciate some help in getting this back up and working I've tried clearing the cache I've tried clearing the memory and have had no luck so far.
In case anybody is wondering I have the red magic 3 global version 12 GB 256 GB storage model.
KushBeaver said:
So the other morning I was doing some screen recording for one of my games and I noticed when I finished that I could not get the screen recorder to turn off. so it was at this point that I restarted the phone and when I turned it back on it was stuck on. It wasn't actually recording anything per say however the little white dot that you get for inputs was all over the screen you couldn't get rid of it and you were unable to turn the recorder on or off though red magic time. Now I've only seen one other person have this bug and if you tried to go through red magic for any kind of support to this point than you know why I'm posting here instead of messaging them.
due to issues with the XDA app I was unable to directly upload video of the air so I uploaded it to my YouTube channel so that you guys can be the exact problem I'm having if you haven't experienced it yourself. I've also uploaded a screenshot of the only other person I've seen having this problem statement about it.
Error video:
as someone who uses the built-in screen recorder for most of my YouTube video gameplay I'd really appreciate some help in getting this back up and working I've tried clearing the cache I've tried clearing the memory and have had no luck so far.
In case anybody is wondering I have the red magic 3 global version 12 GB 256 GB storage model.
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Click to collapse
Excuse the typos please I used voice to text for this lol
I have the solution but it's too lengthy and I'm busy with some college works. I'll post the solution tomorrow.
I see a lot of South and Southeast Asian users asking for support about getting mobile screen recording sorted out. Are you people who stream on Twitch or some other native service who are trying to make it a career?
KushBeaver said:
So the other morning I was doing some screen recording for one of my games and I noticed when I finished that I could not get the screen recorder to turn off. so it was at this point that I restarted the phone and when I turned it back on it was stuck on. It wasn't actually recording anything per say however the little white dot that you get for inputs was all over the screen you couldn't get rid of it and you were unable to turn the recorder on or off though red magic time. Now I've only seen one other person have this bug and if you tried to go through red magic for any kind of support to this point than you know why I'm posting here instead of messaging them.
due to issues with the XDA app I was unable to directly upload video of the air so I uploaded it to my YouTube channel so that you guys can be the exact problem I'm having if you haven't experienced it yourself. I've also uploaded a screenshot of the only other person I've seen having this problem statement about it.
Error video:
as someone who uses the built-in screen recorder for most of my YouTube video gameplay I'd really appreciate some help in getting this back up and working I've tried clearing the cache I've tried clearing the memory and have had no luck so far.
In case anybody is wondering I have the red magic 3 global version 12 GB 256 GB storage model.
Click to expand...
Click to collapse
i had same issue on my rm3s. only solution i was able to find is a factory reset.
souma_rox said:
I have the solution but it's too lengthy and I'm busy with some college works. I'll post the solution tomorrow.
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Click to collapse
Okay well I'll be looking forward to it! Thanks in advance
apollo3x said:
i had same issue on my rm3s. only solution i was able to find is a factory reset.
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Click to collapse
This is a solution I desperately need to avoid lol. I have way too much uncut footage to work with to reset my phone now.
Unfortunately, I have same issue with my RM3 Global ROM. The only thing I could do is to reset to factory settings. I'll loose all my recordings
{ÉoTripa} said:
Unfortunately, I have same issue with my RM3 Global ROM. The only thing I could do is to reset to factory settings. I'll loose all my recordings
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Don't reset I'll post it in a few hours
{ÉoTripa} said:
Unfortunately, I have same issue with my RM3 Global ROM. The only thing I could do is to reset to factory settings. I'll loose all my recordings ?
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Click to collapse
Use the backup settings in phones settings. I started uploading all my recordings to photos and everything else to drive. Still no word on a solution so today I think I'll do the reset
KushBeaver said:
Use the backup settings in phones settings. I started uploading all my recordings to photos and everything else to drive. Still no word on a solution so today I think I'll do the reset
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Click to collapse
S**t I forgot wait I'll type it right now
souma_rox said:
S**t I forgot wait I'll type it right now
Click to expand...
Click to collapse
Alright
So I went ahead just did the reset today guys, fixed the issue for now, and got me a lot more storage space hahaha. So back your photos videos and recordings up to Google drive or the photos app back up your contacts and messages and app data through the backup option in settings and you should be good to go in terms of saving data.

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