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ok can someone please tell me what kind of duties you pay when u order from clove from the uk to usa? i want to know should i order there or order from expansys usa. expansys usa is charging like 940 for the unit where as clove uk with the conversion rate is about 760
thanks
u pay the straight price and shipping only.
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
My shipment was delayed by 1-2 days since they required some additional confirmation of my shipping address in the US (another complication was I was shipping to WORK, different from my billing address!)
I emailed them asking about my order, at which point they said 'oh yea we require some additional infor since you're a "first time customer"', so I sent them a copy of a random bill, and a copy of the top of my paystub (since it had my work address on it -- they didn't ask for this). Said I was good to go and they shipped it later that day...
however I anticipated receiving (via DHL) this afternoon -- tracking now says its "on hold" -- I called DHL, and the phone did not clear customs. Apparently DHL did not add it to the cargo manifest so it was not cleared while in the air. Plane lands, they unload, have no record of customs clearance so they hold it. I had to send DHL a copy of my 1040, and apparently they do customs clearing late at night, which means my X1 is hanging out in Ohio right now (I'm in ATL); hopefully it gets moving, and FAST, once they clear it. But they said that could take 1-2 business days.
I am going to NYC on Wednesday, I REALLLLY want the X1 before then (you know, Google Maps n stuff )
But the Clove price was GREAT! Anticpated paying much more, especially considering other retailers are listing in the 8-900s+, where I thought I would have to be paying...
abdul.aziz said:
I was also considering buying from them, but would appreciate feedback from anyone who's dealt with them. How is their service? How quickly do they action (dispatch) your order? Do they charge you immediately, or when they dispatch?
Thanks.
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I ordered from Clove and they were awesome. Excellent communication, great price and delivered as promised. They notified me ahead of time about the credit card verification process (which is a good thing) so that didn't slow my order down. Other than that catch ordering through them, it was a smooth, easy transaction.
I ordered back at the beginning of October and didn't ship immediately so I can't comment on the processing time to ship for in stock items. However, I got an email on 10/20 saying my X1 would ship on 10/27 and they were right on. Also, my card was not charged until it was shipped.
Bottom line, I'd highly recommend them on price, service and quality. Not to mention super fast DHL 2 day shipping from the UK (for impatient people like me).
Hope that helps
Clove was perfect. i had preorders on two other sites that were selling for $950-1000. 425 L + 37 L shipping = 462 L total. In USD, it translated to $739.77. $250+ cheaper than mobileplanet (expansys) or mobilecityonline.
ordered on oct 22nd. received an e-mail on friday the 24th regarding incoming inventory and authorization of credit card, shipped out monday morning the 27th, and received the 29th of wednesday in CT.
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
SCtud said:
interestingly, the box is not sealed (i.e. didn't have the sticker that says nobody has opened it before). did anybody else's have one of those?
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I noticed there was no seal too but completely forgot about it when I saw the X1, lol. It looked like they threw in a couple little fliers/ads for software and accessories so maybe that's why.
nice i wanted to know this also given that i was thinkin about ordering from clove also so how much in total were you goes getting them and what kinda shipping did you pay and get overnight? 2 day
read my post? it's all answered there.
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
I ordered from Clove, UK.
1. I ordered it last Sat online (before the stock dried up )
2. Called early Monday and had some trouble trying to get my Credit card company to give Clove the authorization number (Clove needs it to verify buyer but my CC company doesn't allow distribution to anyone. Finally, Clove just sent it out anyway). I got it WED!!!! No issues with Customs, etc.
3. I paid $712 for the phone (unbranded/unlocked) and 2 Day DHL shipping (which is almost $300 less than other competitors). It was a retail version and brand new.
4.. Their customer service was outstanding, really tried to help me get this phone. They shipped within hours of CC authorization and approval. I got Tracking Number within hours also. They if anything, are too cautious (thats a good thing) with their verification of orders.
HIGHLY RECOMMEND, VERY HONEST SELLER.
neur0x said:
I ordered with Clove on the morning of the 24th (this monday), they stated that i would be getting the device on the 30th or 31th (they should be getting stock on the 29th), i just found out now that they're only getting stock on the 12th of November and i had to ask why my order wasn't shipped yet. They didn't warn me before hand that i wasn't getting my order on the date they stated...
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I ordered on the 27th of October (I think you meant 27th as well) and haven't gotten any email update yet. Which worries me because now I have to wait as well....uugggh.. Feel like ordering somewhere else then but they say patience is a virtue... T_T
EDIT: As far as a company I ordered from them my Touch Pro back in August and had no issues with the service. Just wish the x1 was more widely available.
Clove The Best !!
I ordered my X1 on friday 10/24, had to call cc company to verify purchase.
received my phone yesterday 10/29.
excellent company and customer service !!
Cost $ 765 with DHL international.
Highly recommended !!
much better than Expansys who tried to charge me $965 for the phone, then tried to tell me that Clove is not a good company when i cancelled their order.
Cheers.
Did Clove tell you to call your CC company or did you do this on your own?
Clove sucks.
I pre-ordered on October 8th thinking that I was assured a unit. Sadly I was mistaken. On Tuesday I had sent an email wondering what had happened to my unit. They replied asking me to send them a recent credit report or transaction number from my credit card company. I choose to send the transaction number since it seemed a safer solution. After checking my credit history I was amazed to see that I was yet to be charged. I sent an email telling them I could not send a transaction number since no transaction was placed, and decided to fax them a credit report stating my address. A day later they emailed me and offered their condolences as they had sold out of Black units and said that the people who confirmed the security check first would receive them first as there was a lot of demand. I told them they had only sent me a security check after requesting information as to the whereabouts of my order. They of course told me all security checks emails were sent out on the same day. This is absolutly absurred.
So to clarify:
-I ordered on the 8th of October
-First batch came in on the 24th
-They sold out on 27th
-Received email for security check on 28th
-Sent security check on 29th (early in the morning)
-Declined first batch on 30th
-Promised (?) a unit on the next shipment, November 12th.
My question is how they can advertize a product for pre-order if they sell the units on a first come first serve basis. Their clumpsyness is unactable.
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
veloaudio said:
Well I just got off the phone with Expansys. They tried to switch my order to a US order to "stop me from paying duties and customs taxes." The guy also told me that they always ship US orders from their UK store from the US and Expansys currently has 300 back orders right now.
The last part is the only bit of truth I got out of him. I've ordered from Expansys UK before and it came from the UK and I didn't have to pay any taxes. All he was trying to do was make me pay the higher price on the US website and wait longer. What a crock of #$%^
Long story short, I'm keeping my order with Clove even if I have to wait until Nov 12th for it to ship out. I might try eBay but I don't know if I'm going to risk it not to mention the prices are way too high.
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So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
+1 for Clove.
I ordered a TP back in August over a weekend, they processed the transaction on Monday (I sent them an email with the 6-digit transaction number for confirmation) and shipped it out same day. It missed the outbound DHL flight that night but was on its way the next day; had the TP in my hands by 11am Wednesday, west coast US.
For clarification, Clove needs you to confirm your CC only if you're a new customer. This is so that they don't end up exporting the phones to bad orders (black market, etc). As long as you've got your billing/shipping info all straight with your CC issuer (you might also call ahead to let them know to expect the charge in GB Pounds), there should be no major problems, except waiting for stock to arrive.
Bxsteez said:
So are you saying that if you ordered from the UK expansys you wouldn't get it anytime? Or are u saying that the US expansys has 300 back orders?
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The guy was very vague and when I'd ask him to clarify he kept asking me how I wanted it shipped (Ground, 2 day, or Next Day)?!?! He made the statement that Expansys had 300 back orders (I would assume UK since the US store is still a preorder). He also said that they are supposed to get more next week but that the shipment wouldn't be enough to fill all the back orders. He was basically telling me that anyone in the US that ordered form the UK store really ordered from the US store (they would hand off the transaction to US). I should have hung up and called back when he said that because that is a lie.
Bottom line I don't know what the call really accomplished except that this guy was trying to scam me. I am inclined to believe the 300 back orders because of the demand for the phone. Take it with a grain of salt though.
I thought it was slightly strange that with all the demand for the silver one they had 100+ listed this morning. I'm going to call them and see if they actually have some in stock or if they are just lying.
Anyone ordered from Flipkart and what's your delivery date?
I placed the pre-order through flipkart and my estimated delivery date is on 10th Oct. Seems like the sale starts only on 8th Oct.
Same here. I just can't wait to have this beast in my hands. Ah, the long wait is killing me..
When will the 512 gb model ill able to buy? Does anyone knows? No information regarding the 512 gb version on anywhere.
Mine is 10th Oct as well.
I don't know how but luckily I got the phone in first sale. I checked Flipkart at 12.01AM and the phone was showing out of stock.
I thought it's Flipkart's bug. Then couple of minutes later, it showed PreOrder button. I clicked and before I could reach payment, it was out of stock.
At this moment I thought I'll have to wait for next sale. But I opened my laptop for last chance and kept refreshing the page. I saw the phone a couple of times in stock again(preorder), but same thing happened(before finishing payment, it was out of stock).
I told myself that ill just check tomorrow morning because I didn't expect this phone to go out of stock that easily, but I underestimated the number of people buying this phone (or overestimated the stock Asus has )
Still I thought ill give this a last chance and kept refreshing, and around 12.24AM, I saw it again in stock, and completed my payment.
I also had a riding helmet of 2k in my cart which I wanted to buy. So I got total of 4k discount on cart value of 40k using ICICI card. So overall I got the phone for around 34.2k which is a great deal I think.
Asus has not actually announced next sale date. They just have said that the phone will be released(shipped) on 8th Oct. Gadgets360 confirmed this from Asus(check their article), so not sure when is the next sale going to be and same is the case with 12GB variant.
iShubham said:
Mine is 10th Oct as well.
I don't know how but luckily I got the phone in first sale. I checked Flipkart at 12.01AM and the phone was showing out of stock.
I thought it's Flipkart's bug. Then couple of minutes later, it showed PreOrder button. I clicked and before I could reach payment, it was out of stock.
At this moment I thought I'll have to wait for next sale. But I opened my laptop for last chance and kept refreshing the page. I saw the phone a couple of times in stock again(preorder), but same thing happened(before finishing payment, it was out of stock).
I told myself that ill just check tomorrow morning because I didn't expect this phone to go out of stock that easily, but I underestimated the number of people buying this phone (or overestimated the stock Asus has )
Still I thought ill give this a last chance and kept refreshing, and around 12.24AM, I saw it again in stock, and completed my payment.
I also had a riding helmet of 2k in my cart which I wanted to buy. So I got total of 4k discount on cart value of 40k using ICICI card. So overall I got the phone for around 34.2k which is a great deal I think.
Asus has not actually announced next sale date. They just have said that the phone will be released(shipped) on 8th Oct. Gadgets360 confirmed this from Asus(check their article), so not sure when is the next sale going to be and same is the case with 12GB variant.
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I thought the discount on ICICI cards is maxed out to 2000, right?
ram4ufriends said:
I thought the discount on ICICI cards is maxed out to 2000, right?
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I thought the same but I saw another offer which said if your cart total is 40k then you get discount of another 2k (separate than the 10% maxed at 2k). So total of 4k.
Phone was anyways of 38k, so I just added another item that I wanted to buy anyways. Got total cart of 40k and total discount of 4k on that.
Sent from my ONEPLUS A6000 using Tapatalk
I hope to get this phone by Oct 9th as I will need to send this to USA on Oct 9th night...
I preordered the phone in Flipkart yesterday. The site shows tentatively shipped by 12th. The mail i received mentions will be shipped by 12 oct. I didn't realise the additional 2k discount when cart value is 40k and missed the opportunity
ram4ufriends said:
I hope to get this phone by Oct 9th as I will need to send this to USA on Oct 9th night...
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Did you receive yours? Mine still is being processed by seller and not even shipped yet. Tentative shipping date is 9th and delivery date is 10th. Although many people already started receiving the phone.
iShubham said:
Did you receive yours? Mine still is being processed by seller and not even shipped yet. Tentative shipping date is 9th and delivery date is 10th. Although many people already started receiving the phone.
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I did not. Mine is shipped on 5th and will be delivered tomorrow because of holidays.
when the next sell ??
how to buy it ?
if its possible to get this phone it's good other wise I have to buy oneplus 7T
What have you gone for? Contract? Direct purchase from Samsung?
Been looking for a few days for a decent contract offer and ended up ordering from CPW, S21 Ultra 256gb £43/month 100gb data with the usual buds pro and smart tag offer, S10 trade in to cover upfront payment (most of it)
Any upgrade offers from Voda were garbage in comparison to the new contract deal so will be doing the PAC shuffle in a couple of months to get my years old Voda number on to my new Voda contract.
Samsung direct with student discount and trade in old phone, I can get Ultra 256 for £790. Just hovering over the "purchase" button.
Samsung UK Direct and they force you to pick a delivery slot via DPD on the 29th Jan. Interestingly though Three UK show delivery as 26th Jan and indicators from people in the US are that people have tracking info already and are expecting delivery 26/27th Jan. Will be super miffed if Samsung Direct ship after Three UK!
I noticed on my order it says delivery BY 29th Jan, confirmation email states "current expected delivery date 29th", and follow up email states "Once stock has arrived at warehouse, orders will be dispatched asap"
craftycarper1 said:
I noticed on my order it says delivery BY 29th Jan, confirmation email states "current expected delivery date 29th", and follow up email states "Once stock has arrived at warehouse, orders will be dispatched asap"
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Yeah it says BY the 29th on Samsung, but then proceeds to make you chose the 29th as your actual delivery date with DPD. So even if it is available on the 26th, my delivery slot is the 29th.... maybe I'm missing something!
Ordered directly from Samsung as soon as the upgrade link became available, and it's saying 4 to 5 weeks because I chose the brown one rather than black or white. I'm guessing it'll still ship for the 29th however. At least, I hope so
Well... My order just changed to dispatched. S21 ultra silver. From Samsung UK.
Anyone else? Be so nice if it came tomorrow. I have another one, s21 standard, for the gf that states its preparing to dispatch.
lawtq said:
Well... My order just changed to dispatched. S21 ultra silver. From Samsung UK.
Anyone else? Be so nice if it came tomorrow. I have another one, s21 standard, for the gf that states its preparing to dispatch.
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Wow that would be amazing, no change for mine this morning, same S21 Ultra Silver Samsung UK. When you ordered did it make you pick the 29th on the delivery section (DPD slot)?.
It did make me pick 29th. And this morning there is no active delivery. Strange one.
Are dpd gonna hold onto it till the 29th? It's deffo getting lost then
amazon - and wont ship till 30th...those buying from samsung direct might get a few days earlier - the lucky ones - but with everything going on atm in the world - who knows
lawtq said:
It did make me pick 29th. And this morning there is no active delivery. Strange one.
Are dpd gonna hold onto it till the 29th? It's deffo getting lost then
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Nah, DPD are good at not losing things thankfully. They're about the only courier I trust as they've never let me down.
No movement on mine yet..Still in preparing to dispatch status..ordered on 16th Jan
rocku_dj2000 said:
No movement on mine yet..Still in preparing to dispatch status..ordered on 16th Jan
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Same here, bought on the 16th. I opted for the 256gb Ultra model.
Ordered mine from Samsung Ireland in the 15th , still saying it's being processed
Ordered my 256gb Ultra with Three during lunch. Staying with unlimited data ect for £79 a month (first 6 half price) Contract wasn't up for renewal till April but they only charged £90 for the early cancellation so see that as a result. Currently a £170 extra trade in deal right now too so, selling the buds on top not bad to say the least.
Read people are having Klarna/finance declined so saves that hassle of going through Samsung direct.
They told me it would arrive by Tuesday at the latest.
Batfink33 said:
Samsung direct with student discount and trade in old phone, I can get Ultra 256 for £790. Just hovering over the "purchase" button.
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Worth checking the non-student price - you get a better trade in value (£350 Vs £210 for an S10+) so it was actually slightly cheaper for me
jayjay2244 said:
Ordered my 256gb Ultra with Three during lunch. Staying with unlimited data ect for £79 a month (first 6 half price) Contract wasn't up for renewal till April but they only charged £90 for the early cancellation so see that as a result. Currently a £170 extra trade in deal right now too so, selling the buds on top not bad to say the least.
Read people are having Klarna/finance declined so saves that hassle of going through Samsung direct.
They told me it would arrive by Tuesday at the latest.
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This Tuesday coming?? That would be sweet
mtm1401 said:
Worth checking the non-student price - you get a better trade in value (£350 Vs £210 for an S10+) so it was actually slightly cheaper for me
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Yeah, I checked. They gave me a better price for the 8pro but it was still £10 more expensive. Maybe there's a bottom limit they'll sell it for.
Ordered mine from Samsung for delivery on the 29th. The status is on 'Preparing Dispatch'. Samsung have always been reliable in the past.
FF
Silver 512Gb from Amazon, delivery stated as due on the 30th. Had over £900 in Amazon vouchers, or would have gone direct from Samsung for huge trade-in on aging but serviceable 256Gb S9+. Instead that's probably going on eBay, with loads of extras.
Hi,
Ordered my 256GB S21 Ultra on the 6th of March and although it said in stock and ships within 7-10 business days I have yet to have any correspondence? Order has not moved from order placed and the delivery day I picked for the 22nd seems redundant. This is UK by the way.
Looking at the website the 128gb version can be ordered next day annoyingly but when I ordered the 256 was the same price as the 128gb.
Anyone had similar situations?
The reps at Best buy told me Samsung didn't make enough 256s so they are catching up to meet demand. I lucked out finding it at Walmart online last weekend, and glad I got the larger after seeing that ~35gb is used by system/other apps
Woods97 said:
Hi,
Ordered my 256GB S21 Ultra on the 6th of March and although it said in stock and ships within 7-10 business days I have yet to have any correspondence? Order has not moved from order placed and the delivery day I picked for the 22nd seems redundant. This is UK by the way.
Looking at the website the 128gb version can be ordered next day annoyingly but when I ordered the 256 was the same price as the 128gb.
Anyone had similar situations?
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Be patient
Noticed there wasn't a thread about this...
Anyone had their pre order turn up?
What about your claim?
Im in the UK and waiting for my Ultra Keyboard. Claim approced on Launch day... Still waiting.
What about you?
U.S. Wi-Fi only S8 Ultra 512 GB pre-order here. I ordered February 23rd, originally had expected delivery of April 15th, since yesterday or the day before it's April 19th for both the tablet and the keyboard.
We had a preorder bonus of a Keyboard in the UK. Normally they ship in 2 weeks rather than 45 days, but its been a little longer than I thought it would be...
Feel for you. I had the X906B delivered on Launch Day as preorder from Three...
They only did the X906 / 8GB / 128 GB version.
Current Backorders with Carriers in the UK Vary between 2 and 4 weeks.
Vodafone - 3 Weeks.
EE - 2 weeks
O2 - 2 weeks
Three - 4 weeks.
UK, got the Ultra on lunch day. Still waiting for the keyboard.
Already got my Tab S8 ultra last March 12. Pre-ordered it March 3. (Philippines)
I ordered mine on 22/2 and got it on 15/3 both s8 ultra 512GB 5G and keyboard cover. But this was in sweden
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
Finally after 4 calls (One quite angry one) Its on its way! <3
Ordered tab s8u on 2/16. Got the tab s8u on 3/ 16. This thing is huge. Arrived with the buds 2. Still have not received the kb cover. Getting anxious about that. Samsung Canada basically left me high and dry. Sent 2 emails. Sat on hold for live chat for an entire day. Got through on one call. They were not helpful. Said the same thing as the buggy order tracker webpage. "PROCESSING". The samsung canada webpage hardly loads my order when im logged in, and when i just input my order number it rarely finds it. I will not preorder anything again. A month to deliver it? They couldn't figure out how to send an automated "delayed" email? Really samsung? And not having the kb cover is very frustrating. If anyone wants to buy a pair of buds 2 hmu! Lol. I hope you all get your devices soon. This thing is insane. It's just not very handheld friendly! Constantly worried about dropping it. But it's so thin it's hard to hold.
Oh samsung Canada customer service did reply...like 3 days ago. After I received my tablet. Saying they're swamped. Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
lilr said:
Oh and I was called dumb by the samsung official reddit discord mod/admin. For not knowing that the only way to get any answers was to call them. Guess all the other options are just placators?
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Wow. That's a shame some appointed social media mod or admin felt they had to resort to that. Shocking and sad. I hope you get your keyboard soon. At least their live chat went all professional and nice for me, even though they came back and said they couldn't do anything to help me get my Ultra 512 GB any sooner than ~2 months after my pre-order, and that they were working as fast as they can. I have no reason to particularly doubt them, it's just disappointing.
purchase the tab in hk 2/19 and got glass protector on the spot, the keyboard folder got it on 3/17. I had to register online, samsung did not send any email, until its time to collect the folder/keyboard
lloydsw said:
I pre-ordered on 2/18, with a delivery dated of 4/5. Yesterday, I got an email saying 30 day delay..Not happy with that.
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I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
roirraW edor ehT said:
I just got my email, too: "Your shipment has been delayed for 30 days", but the contents of the email are just "We apologize that your Samsung order #__________ is delayed more than 30 days." so at least, I don't think they're saying it's delayed even further than it already was, at least not yet according to my expected delivery date, since I ordered on February 19th, and the initial delivery date was said to be April 15th, and it changed to April 19th in the last couple of weeks or so.
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An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
We in Hong Kong collect the gift from the service center, hk s not like the rest of the world which rely on mail.
lloydsw said:
An update: four days after the email citing a 30 day delay, I got another saying it's shipped. FEDEX showing it will be here next Tuesday.
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Awesome! I'm hoping something similar happens for mine.
Hi all!
Ordered mine (ultra 5g 512 with keyboard) on March 6th and got it on the 8th !!
Nice surprise : it arrived with the cover keyboard even if it was supposed to be shipped a week later.
I got my keyboard and couldn't get on with it.
I ended up getting the book cover instead - Very nice indeedy!
I ordered my S8+ on Feb 18th, it just got pushed back to April 26th. Bummer.
Oh!!!!! Samsung just changed the date of my delivery of the Tab S8 Ultra 512GB Wi-Fi for the second time, now April 26th. It was April 19th up through yesterday, and April 15th originally (pre-ordered February 23rd).
Finally! Samsung has said they've shipped my Tab S8 Ultra 512GB Wi-Fi and should arrive two days from now. No word on the keyboard, yet - still shows as not shipped.