(Lineage on Heart) Lenovo unlocking website not replying to requests for sn.img file - Lenovo Z5 Pro GT Questions & Answers

hello!
planning to install lineage 19 or 20 on heart.
however i'm already having problems with the very first requirement which is the unlocked bootloader.
i have already sent a request to the lenovo site for the sn.img file but i still haven't received any e-mail from them (request sent from pc browser more than a month now).
tried different e-mail addresses and browsers but to no avail.
whenever i try to send request via phone browser, after filling up the required fields, the large blue send button becomes unresponsive.
apparently i'm not the only one having issues unlocking their bootloader for the first time.
has lenovo dropped support for unlocking bootloader on heart?
any workaround?

Did you sign in 1st with your Lenovo account? you need to do that before adding the details

Related

Help with restoring stock Android 6 from huawei p9

I have recently flashed one of the nougat Roms and would like to return to the stock from with Android 6.
My phone is a virgin contract phone(with optus boot screen) eva-l09 FCC ID qiseva-l09 I 6369a-eval09.
Can anyone tell me which stock from to get so that things like Android Pay work?
Australian Virgin phone btw
Pleaae, search in the forum, there are some threads about this...
I have searched,there is a thread with a heap of different stock firmwares but I'm unsure which one is right because I flashed the nougat Roms and now I'm unsure of the model number of the phone and I have no backup.
Presumably the model number in the nougat Roms info is wrong,maybe I have cross flashed?
nuttzo33 said:
I have searched,there is a thread with a heap of different stock firmwares but I'm unsure which one is right because I flashed the nougat Roms and now I'm unsure of the model number of the phone and I have no backup.
Presumably the model number in the nougat Roms info is wrong,maybe I have cross flashed?
Click to expand...
Click to collapse
Use the 136 full rom.
https://mega.nz/#!QE4TTSzJ!OjP6yXFtliK4XDRHLNIAKgxpf0gmhEeksDr_fjja0oY
1-. create folder "dload" in your external sdcard. Uncompress the rom zip inside it (one file "UPDATE.APP" and 2 folders: "dt" and "hw")
2-. turn off yout phone
3-. turn it pressing and holding power button + volume up + volume down
wait to restore.
Can you let me know if this works for you, nuttzo?
I've been trying to do the same as you for about a week now, with no progress
OK,ill have to find a different mirror for the file because that mega link seems to not work properly.
Through the phone I've tried downloading the file and both times the file is corrupted despite appearing to download fully.
On the raspberry pi the file stops once it hits 2gb and complains that the file is too big.
Thanks Iomunet but I can't download the file.
Mega sucks,i don't know why people use it.
Try installing mega app or from computer...
nuttzo33 said:
Thanks Iomunet but I can't download the file.
Mega sucks,i don't know why people use it.
Click to expand...
Click to collapse
I only have a raspberry pi and the Android phone.
Mega sucks and doesn't work on both.
Unfortunately I don't have a Windows PC anymore.
OK I've managed to find another link to the stock ROM and have successfully downgraded back to marshmallow.
Android pay is still not working,any way to fix that?
Also Huawei id doesn't work,something about unable to service region.
Any way to fix these 2 issues?
OK it looks like if I install twrp after unlocking the bootloader I can flash the oeminfo IMG and remove the c900 build number from the phone.
That should get Android Pay working.
Now I have to pay for a bootloader code because I don't have Windows and I can't seem to get it through Huawei because their emails in chinglish are cryptic and the website links are broken.
Install adb and fastboot from your Pi
https://github.com/blobbsen/adb-fastboot-executables-for-ARM
lomunet said:
Install adb and fastboot from your Pi
https://github.com/blobbsen/adb-fastboot-executables-for-ARM
Click to expand...
Click to collapse
You still have to unlock the bootloader to flash twrp don't you?
I have the Android and fastboot tools installed in Raspbian but I never checked the OEM unlock option in the developer options.
When I tried flashing twrp before it came up with an error something about unable to write due to permission error.
I assumed it was because the bootloader was locked.
you must unlock your bootloader first, yea. Huawei have a webpage to do it.
nuttzo33 said:
You still have to unlock the bootloader to flash twrp don't you?
I have the Android and fastboot tools installed in Raspbian but I never checked the OEM unlock option in the developer options.
When I tried flashing twrp before it came up with an error something about unable to write due to permission error.
I assumed it was because the bootloader was locked.
Click to expand...
Click to collapse
lomunet said:
you must unlock your bootloader first, yea. Huawei have a webpage to do it.
Click to expand...
Click to collapse
Haven't had success with getting to the Huawei page to unlock bootloader.
The closest I got to one I couldn't proceed because it required my mobile number but none of the country codes were from Australia so I couldn't get the SMS.
This is the email I got from Huawei which I couldn't make sense of.
Dear User,
Huawei Customer Service is pleasure to be at your service,sorry to bring you the trouble,if you want to unlock your phone, you should meet these conditions as follow:
1.Please register your Huawei ID in our official website http://huawei.com/en/ on your phone.
2.Log in your Huawei ID for continuously 14 days.
3.Each Huawei ID should not apply for the unlock code more than twice within half years.If you meet the information,please go to http://emui.huawei.com/en/ and click the 'download'button to login your Huawei ID other than any other third party ID to apply for the unlock code.Please contact us by mail or local service hotline as following if error message appears.
TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, SN, IMEI/MEID and erro message in your e-mail.We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In additon, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problems, please send your feedback to us. We will be at your service to help you to solve your problems.
Once again thank you for contacting Huawei device.
Best Regards.
Huawei Device Customer Care Team
I think that exist a windows software to generate the code... If you want, send in a pm your phone info, imei, s/n... all data asked in huawei page and I can try to get the code tomorrow when I back to the office (I haven't windows at home)
nuttzo33 said:
Haven't had success with getting to the Huawei page to unlock bootloader.
The closest I got to one I couldn't proceed because it required my mobile number but none of the country codes were from Australia so I couldn't get the SMS.
This is the email I got from Huawei which I couldn't make sense of.
Dear User,
Huawei Customer Service is pleasure to be at your service,sorry to bring you the trouble,if you want to unlock your phone, you should meet these conditions as follow:
1.Please register your Huawei ID in our official website http://huawei.com/en/ on your phone.
2.Log in your Huawei ID for continuously 14 days.
3.Each Huawei ID should not apply for the unlock code more than twice within half years.If you meet the information,please go to http://emui.huawei.com/en/ and click the 'download'button to login your Huawei ID other than any other third party ID to apply for the unlock code.Please contact us by mail or local service hotline as following if error message appears.
TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, SN, IMEI/MEID and erro message in your e-mail.We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In additon, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problems, please send your feedback to us. We will be at your service to help you to solve your problems.
Once again thank you for contacting Huawei device.
Best Regards.
Huawei Device Customer Care Team
Click to expand...
Click to collapse
lomunet said:
I think that exist a windows software to generate the code... If you want, send in a pm your phone info, imei, s/n... all data asked in huawei page and I can try to get the code tomorrow when I back to the office (I haven't windows at home)
Click to expand...
Click to collapse
Done,i sent you a pm.
Thank you for all your help.
You are a stand up guy/gal Iomunet,thanks for helping me.
Do I mark as solved or anything like that?
Just out of curiosity, how was nougat? Why did you switch back?

Couple of questions about P9 Dual-Sim (EVA-L19)[Huawei or DC unlocker/Magisk/Xposed]

My current phone is LG G4 and in case of this phone it was easy to find all tutorials and do everything in just a few minutes, in case of P9 the task is harder since 'tutorials' are all over the place, so I've decided to make a forum post about it and ask you guys few questions, I'll grab the phone in question later today or tommorow (Issues at provider's end, so I have to wait till they fix it), so I'm gathering all the information and tutorials so I'll be ready to work with this phone as soon as I get it:
1. What is the difference between obtaining/unlocking the P9 through (free) huawei website and the (paid) DC unlocker?
If I use DC unlocker, will it still make a record in Huawei database or it uses own-generated codes?
2. I do plan to debrand, unlock, TWRP, root (via Magisk) and install systemless Xposed. What would be the latest Open Europe FW that will work with full systemless setup? Can you link me threads/files that I could use to achieve this?
EDIT: I just found out that systemless xposed does not pass safetynet. In that case I'd use regular xposed + rootswitch.
Thanks.
bumping after 24hours and also answering my own (first) question. I talked with support and they use their own generated codes, so there are no traces of my phone being unlocked in Huawei database. The only way of checking it would be checking the device itself.
I'm too much of a newbie to answer your questions in entirety but regarding your first question. I did not think there was any difference EXCEPT that I tried for 2-3 days to get an unlock code through the Huawei website and finally just got fed up with the error codes. So I went to DC Unlocker and got one within 10 minutes. I saw on other threads that Huawei's web site is frequently down and unlock codes are sometimes hard to obtain. So, to me, it was just a matter of convenience. Try Huawei first and if you have trouble just pay the $ for DC-Unlocker. Good to know about the Huawei database because I presume that the unlock code that I received from DC-Unlocker will no longer work a second time (since I have since gone back to stock Marshmallow).
At the time of unlocking/relocking by using ADB/Fastboot, no Internet ad no on-line database is involved:
-You can disconnect PC from LAN/WLAN
-ADB reboots phone to the Fastboot mode
-In Fastboot mode phone is not connected to any network
Fastboot just validates if your code matches IMEI/Device ID of your phone
Keep the code safe, you may need it several times - I already used it three times.
Finally, I didn't pay a cent for the unlocking code, go to Huawei Web site (from PC or force Desktop mode in your mobile browser), provide the required info and get the code immediately - buying DC Unlocker could not be any easier or faster.
It was half a year ago, I recall that EU countries (nor USA, Australia, etc) were oferred, I chose Hong Kong or Singapure since they were available and with English language.
You must only provide an e-mail address about yourself, who cares about your real residence.
Btw, I have two Huawei IDs, one from that Hong Kong (for unlocking) and another registered for my real home country, with two different e-mail addresses but for the same phone
I can login to Huawei ID application on the phone, wiith one or another account, no problem
I dont see any need or advantage in paying to DC Unlocker, but everybody can decide for himself/herself
PS If you are concerned about bringing phone to the Huawei service - they immediately see if Bootloader is unlocked (reboot the phone and read the warranty that your phone is not safe - you can get rid off only if you relock the Bootloader but that will hard-reset the phone again) , they can even inspect if Bootloader was unlocked and relocked, they don't rely on a DB
Thanks for your answer. In the end, i just used dc unlocker and now my phone is working as I intended
The only thing I didn't do was reflashing with another FW, since it looked like unmodified/not-branded FW already (despite getting it from the carrier)
Regarding unlock code source - my point was, even if I relock bootloader and there will be no boot message about that & bootloader will report LOCKED status, they MIGHT check in the db for imei match. And that's what I wanted to avoid. (mentioning this just because DC unlocker can LOCK bootloader, not RE-LOCK.)

Is root/unlock possible without Xiaomi's 'Unlocker' app?

Hi all,
I am in desperate need of help for unlocking the bootloader (or at the very least root the phone).
I am posting here in case someone could provide me with useful hints.
A few days ago, I got a new Xiaomi Mi Mix to replace my aging Samsung Galaxy Note 3 which was running LineageOS 7.1.2.
I had previously verified that Xiaomi provided tools (the unlocker) to help unlock the phone after purchase.
To this end, I was confident that once I had gotten the new phone, I would just Titanium Backup Restore all of my apps/settings in a few hours and reinstall LineageOS 7.1.2 for Lithium.
I created a Xiaomi online cloud account, unlocked Developper mode, registered, set the account on the phone, applied for unlocking, waited for 72hours and tried unlocking the phone by using a few Windows PCs and VMs. It failed each time with 'Unknown error (-1)'. Tried Windows 10 x64 on Physical, Windows 7 x86 in a VM, a few others..
The Unlock tool always fails at 99%, after verifying my account and the phone, which makes me think I registered OK
I posted message asking for help in the forums at miui.com
I've tried switching to the latest MIUI Developper ROM using the 'Updater' app on the phone itself but no luck there also (miui_MIMIXGlobal_7.5.25_0cc67107a6_6.0.zip)
(and the global dev ROM doesn't seem to provide 'root' either).
I've tried using a private VPN endpoint in Hong Kong, moving the SIM card from Slot2 to Slot1, etc.. but it still fails with 'Unknown Error(-1)'
I'm now stuck with an expensive phone which I cannot use due to the inability to restore over a hundred apps from my Titanium Backups.
Does anyone have any hints? How to either root the phone or unlock the boot loader without Xiaomi's app?
Thank for reading,
Vincent
End of story, tonight I was ready to give but I decided to give it one last attempt:
- Got MiFlashUnlock_2.3.803.10_en copied to C:\ (instead of mounting an SMB share)
- Got a clean Windows 10 x64 PC (Dell Precision with 128Gb RAM)
- Connected the PC directly to my cable modem
- Disabled firewalls, proxy but left AV on.
.... and it worked!!!
I'm glad it unlocked the phone but really this doesn't make any sense. Couldn't Xioami put a little more software engineering into the unlocker so that it would work more easily?
Thanks,
Vincent

Unable unlock bootloader

Guys, I just got a zuk z2 pro and I'm trying to unlock bootloader but I'm receiving the email without the img file. Has anyone face that problem? I already know the step by step of installing custom ROMs since I had a zuk z2 plus.
Use another e-mail and check your AV
mar.ur said:
Use another e-mail and check your AV
Click to expand...
Click to collapse
I've already tried 3 different emails! I always get the email but there's no file attached
What about your antivirus ? Mayby it is a cause . Turn off it and try again
Just did it and it's the same. No img file is coming attached. Is there a way to contact Zuk support?
I read on another thread that it's possible to installed twrp without unlocking the bootloader. I'll try that
Guys, I was expecting a .img file to come attached in the e-mail just like Zuk Z2 Plus. Now I noticed that the second hyperlink on the text is the link to download that file. I know, it's stupid lol. Thanks anyways!

[NEED HELP BAD] Couldn't verify device: Can't get info. Can't unlock my bootloader

So 3 months after I got the phone, I tried to unlock the bootloader about 2 weeks ago, and got the timer (168 hours). Now when I tried to unlock it again, it's mostly giving me (Like 9.5 out of 10 times) a "Couldn't verify device: Can't get info" Error at 50%. There are rare instances when it goes beyond 50% and stops at 99% it will give me the following error (please see attachments).
I've tried everything from:
1. Re-linking my account in "Mi Unlock Status"
2. Removing fingerprints and lockscreen
3. Running unlock tool with admin rights
Could this be because I may have disabled some background apps or some of the apps I installed? I did leave Mi Cloud and Mi Account Sync on along with Find my device. If yes, then would a factory reset solve this problem?
I don't know what to do anymore :crying: . If anybody could help that would be greatly appreciated
Xiaomi sucks i had the same problem i got my phone 1 month earlier and everytime i tried to unlock they doubled the wqiting time in total im gettingv2 months of waiting and still im not sure after thzt, they will not add more time. They ducks with their unlock process, we want it to unlock this **** why making it complicated ? Chinese bastards
jceey15 said:
So 3 months after I got the phone, I tried to unlock the bootloader about 2 weeks ago, and got the timer (168 hours). Now when I tried to unlock it again, it's mostly giving me (Like 9.5 out of 10 times) a "Couldn't verify device: Can't get info" Error at 50%. There are rare instances when it goes beyond 50% and stops at 99% it will give me the following error (please see attachments).
I've tried everything from:
1. Re-linking my account in "Mi Unlock Status"
2. Removing fingerprints and lockscreen
3. Running unlock tool with admin rights
Could this be because I may have disabled some background apps or some of the apps I installed? I did leave Mi Cloud and Mi Account Sync on along with Find my device. If yes, then would a factory reset solve this problem?
I don't know what to do anymore :crying: . If anybody could help that would be greatly appreciated
Click to expand...
Click to collapse
Download an earlier version of the unlock tool from here and try unlocking with the earlier version https://c.mi.com/thread-2262302-1-0.html
Some people have reported that using an older version works in these cases.
Use the miflash_unlock-en-2.3.803.10 version, it'll work!
Regards,
acervenky
You probably need to use a VPN service. I had similar problem with my MIX 2 and I had used Plex VPN and then only could unlock bootloader
Thank you to everybody who gave advice. It was weird, since what I did was:
1. Logged into the Mi Cloud website with my Mi Account
2. Checked if my phone was online
3. Tried the Find Me option, and was able to locate it (scary stuff and one of the reasons why I'm unlocking my bootloader)
4. Left it for a day and when I tried to unlock the following day, I was able to unlock it immediately
Seriously, the unlocking process of Xiaomi phones is a bit tedious and varied.
jceey15 said:
Thank you to everybody who gave advice. It was weird, since what I did was:
1. Logged into the Mi Cloud website with my Mi Account
2. Checked if my phone was online
3. Tried the Find Me option, and was able to locate it (scary stuff and one of the reasons why I'm unlocking my bootloader)
4. Left it for a day and when I tried to unlock the following day, I was able to unlock it immediately
Seriously, the unlocking process of Xiaomi phones is a bit tedious and varied.
Click to expand...
Click to collapse
Thank you, using Find Me I was eventually able to unlock
I will agree on the tedious unlocking process. The last phone I will buy from them will be the Android One ones (A1/A2/A3). I had a fuss-free experience with my A1.

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