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Hey guys. I have had my Captivate since the beginning of September. I downloaded Samsung KIES and was able to download the update back in Sept. I have checked periodicially for any updates, was able to sync contacts, and all that. Yesterday, I went to check for an update, and there was one available. After downloading the update, KIES could no longer recognize my phone. I shut down my computer and the phone. When I reconnected, KIES told me that the "device was not supported." I have redownloaded it several times, but to no avail. I am trying it again, using advice I found on another forum service, hoping it will work. However, has anyone else had this issue, or is this an issue that seems to be plaguing the new update? I thought I was downloading a new firmware update for the phone, however, It may have been a KIES update...
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
[Update] I downloaded KIES again (the newest version) and it still says my device is not supported. My computer recognizes the phone, just not KIES...Is it still possible to download an older version of KIES, because the issue seems to be the version of KIES, and not my phone...?
kegobeer said:
What update did you install on your phone? Post your firmware, baseband, and kernel versions, along with the build number.
Also, this probably doesn't belong in the development section. You should post this in the general board.
Click to expand...
Click to collapse
This info would really help...
I didn't actually update my phone. KIES was downloading the update, and once the update was downloaded, my phone was not recognizable. I will move the forum to the general discussion and post the info there... Thanks!
Sent from my SAMSUNG-SGH-I897 using XDA App
i have the same problem on my i897. i m running latest cognition rom on mine that could be the issue?
I have the same issue with Kies. I downloaded an update for Kies and now Kies no longer sees my Captivate. My computer sees the Captivate no problem. I have been looking for an older version of Kies to go back to.
Kies update issue
I had the same problem once my version of Kies updated last week. I tired everything, cleared user setting and cache, formated the INT SD card.
Did a ODIN one click restore to the original firmware and tried the above steps again... Nothing...
I had to uninstall the full version of Kies and go back to the MINI version of Kies, then all was fine...
I'm suspecting that they updated the full version of Kies to exclude certain versions of the Galaxy S (Captivate in my case)...
I had the same thing happen after I let Kies update, tried everything I could think of, it would not link to the phone. I uninstalled the new version and reinstalled the older version I first had, all is good again. I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Sent from my SAMSUNG-SGH-I897 using XDA App
jth747 said:
I suspect it was a deliberate move, as Samsung now says the Captivate can only be updated with Kies mini.
Click to expand...
Click to collapse
I concur, since AT&T has removed all native tethering and WiFi AP ability from the captivate, I think they pushed Samsung to remove captivate support from Kies. I don't have time to look around, but perhaps Kies has a config file that can be updated/changed to re-add captivate support.
Same here. I just updated Kies to 1.5.3.10103_100 just now before doing research on the adverse affects (Who'da thunk it that I would need to). Turns out that after Kies installed the update, it can no longer recognize my Samsung Captivate. I am running Cognition 2.1.6 ROM but that shouldnt matter. Just last week I was able to connect to Kies and back up my calendars and messages. Now....I am getting the "connecting the device..." message. That message has been up for the past 40 minutes. I have not reflashed my phone for at least 2 weeks now.
Seems like the Kies update to 1.5.3.10103_100 did something bad.
Same Problem
Its the Kies new version bug !
need a solution
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
djdk80 said:
I went back to the older version kies (1.5.3.10075_17)
and it works very well now .. i think new version kies have some bug or problem
Click to expand...
Click to collapse
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
In case anyone is looking for an older version of kies, I found one at turbobit.net/i8v2c4oixldz.html
Thread moved to Q&A.
chernomorez said:
Have you read this thread? It's not looking like a bug - more like Samsung doesn't want the full Kies to work with US Captivates. Kies mini still works, and that's what Samsung wants people to use.
actually mind is samsung vibrant , anyhow still same problem
Click to expand...
Click to collapse
Remember you have to be in TWLauncher for Kies to work.
Also if you search for Kies you will find many prior versions.
I happened to have 1.5.3.10093_82 and reverted from the update.
Everything works fine.
I installed a previous version of Kies and it works just fine. If anyone needs a older version you can find it at samfirmware.com
They list all the versions that Samsung has made under the Samsung Kies link
encountered same issue.
here's another alternative link to older version 1.5.3.10092_2_1 that seems to work.
http;//org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx?CDSite=DE&CttFileID=3203268&CDCttType=SW&ModelType=N&ModelName=GT-S5250&VPath=SW/201009/20100914110209343/Kies_1.5.3.10092_2_1.exe
Iam using samsung galaxy s GT-i9000, my android froyo version is :
FROYO:2.2
Baseband Version:I9000JXJPB
Kernel Version:2.6.32.9 [email protected] #53
Build Number: FROYO.JPJPA
PDA:I9000JPJPA
PHONE:I9000JXJPB
CSC:I9000JPJPA
I am getting the error in samsung kies "This version of the device can not be updated."
Please can any one tell me how to fix this issue . . since i really want to upgrade my galaxy, "ALSO TELL ME IS MY PHONE ROOTED OR UNROOTED" please reply . . . .
If your phone is rooted you have what is known as 'superuser' permissions. You can confirm if your phone is rooted by downloading a free terminal emulator from the android market. Tupe 'su' in the terminal and you will get a request for superuser permission. If this happens you have a rooted sgs. I am not sure about your kies error though, however if it persists there are many alternative ways of upgrading your firmware and can be found here on xda.
Hope this helps
Sent from my GT-I9000 using XDA App
stupid question: what kies version do u have?
Download Kies version 2.0.0.11032_12_9 from here http://tinyurl.com/3c8rkjp
I'd try doing what ManMountain suggested first. Update your version of Kies first. If there is no option to update through Kies go to the Samsung website and download Kies from there.
I have the latest version of samsung kies ..... I downloaded it from samsung website .... Please tel me how to root n install ginger bread offcial version ....
Official version Gingerbread you wait until Kies has the version for your phones product code .It is not a worldwide release its rolled out over days or weeks .
"This version of the device can not be updated."
= no update yet for your phone try in a few days .
jje
JJEgan said:
Official version Gingerbread you wait until Kies has the version for your phones product code .It is not a worldwide release its rolled out over days or weeks .
"This version of the device can not be updated."
= no update yet for your phone try in a few days .
jje
Click to expand...
Click to collapse
Im not sure that is entirely correct...
Kies SHOULD say "Latest firmware already installed"
If you have the this device version cannot be updated you will need to do the kies reg hack to make it pick your phone up as something else and then install FW that way.
You may have to do a couple of FW installs to get onto GB
faizan.ey said:
I have the latest version of samsung kies ..... I downloaded it from samsung website .... Please tel me how to root n install ginger bread offcial version ....
Click to expand...
Click to collapse
Download Root Check from Market very handy to find out if you've successfully rooted or not.
To root read this thread: http://forum.xda-developers.com/showthread.php?t=788108
To upgrade to Gingerbread read this thread: http://forum.xda-developers.com/showthread.php?t=1037584
Read everything carefully until you're comfortable trying it. If you're not then don't, the good people on here make stuff like this a lot easier for all of us, so it shouldn't be too daunting
Bear in mind the official Gingerbread roms in the link above may not be for your region, they weren't for mine, but I upgraded anyway and everything's working fine (though the auto-brightness seems to have a mind of it's own).
Read, and re-read and best of luck if you decide to go ahead
Kies SHOULD say "Latest firmware already installed"
Never ever seen that or it reported its always been as the OP said and is even as i write .
Users should also be aware that Google have pulled the current update and i would not be in a rush to update yet .
jje
i have the same problem! "This version of the device can not be updated"
and this is not about kies...before flash any room i had eclair (orange romania).
and after apears the froyo version on kies but there was no way to upgrade through kies...don't know why
maybe something is locked on the phone!
Kies is useless...
I had the same problem. Kies detects the new firmware version, starts to download it and gives the message that the device cannot be updated.
After wasting several hours I downloaded the JVB firmware from samfirmware.com and flashed using Odin in minutes. Anybody facing this issue should forget Kies and head to samfirmware.com...
I bought my Galaxy SL from Egypt; however, I've lost my original ROM. I've tried both I9003JPKD1 and I9003JPKE1 (Both are Arabic), yet kies still complains it can't update the version. I've problems with these 2 ROMs. The perfromance is sluggish and the camera hangs a lot. I need to use Kies to update to the original firmware my phone came with. Is there anyway to do this?
amrhesham said:
I bought my Galaxy SL from Egypt; however, I've lost my original ROM. I've tried both I9003JPKD1 and I9003JPKE1 (Both are Arabic), yet kies still complains it can't update the version. I've problems with these 2 ROMs. The perfromance is sluggish and the camera hangs a lot. I need to use Kies to update to the original firmware my phone came with. Is there anyway to do this?
Click to expand...
Click to collapse
Kies won't update your software unless it detects the firmware your carrier says you should have. Therefore if you are looking for Kies to restore your software to the original version, it won't happen.
You need to find out what the name of your original firmware was and try to download it from samfirmware.com or elsewhere, then use Odin to flash it to your phone.
amrhesham said:
I bought my Galaxy SL from Egypt; however, I've lost my original ROM. I've tried both I9003JPKD1 and I9003JPKE1 (Both are Arabic), yet kies still complains it can't update the version. I've problems with these 2 ROMs. The perfromance is sluggish and the camera hangs a lot. I need to use Kies to update to the original firmware my phone came with. Is there anyway to do this?
Click to expand...
Click to collapse
Try kies registry patch and update via kies.
I’ve been looking for a ROM (.WP8 file) for the ATIV S Neo that has the latest firmware which is 2216.14.01.2
The only one I’ve found on this forum has the older 2216.13.07.6 version. If there isn’t a ROM with the newer firmware is there some other way to flash the newer firmware other than over the air?
I'm in the same boat, and I've been unable to find a solution. Fairly sure that it is an OTA update only, and MS says it's controlled by the carrier.
Annoyingly/Interestingly, Samsung lists the Kies software on the support page for this phone, and that software has the ability to download and flash firmware...but Kies is, by everything I've read, only for Android devices. Why it remains on the Samsung support page for this device is beyond me.
Of course, I went ahead and tried it, couldn't connect to the phone as expected. Asked Samsung about it and then told me to send the phone in for repair without addressing the software question.
Hello,
in my company we are developing an android app. The lowest android version this app supports is android 4.3.
The company bought several testing devices including a AT&T branded Samsung Galaxy S4 Active. With Android 4.2.2 (Buid Number: JDQ39.I9295UCUAMF3)
I tried it for a while now, but I can't get the OTA Update to work. It says "Software update interrupted. Try again in 24 hours".
I can bypass the 24h lock by changing the date of the phone. But even after ~30 tries the phone is not updating.
There is no SIM Card in the phone. Is a AT&T SIM Card needed to update the device? I am not able to get one, because I am located in Germany.
Can I update the phone manually with Kies or something?
I don't have admin right on my machine so I need to know what to do, before I contact the admin to install a required software.
Could a blocked port be an issue? I do have access to the internet, but if Samsung (or AT&T) uses some non standard port, my company could be blocking it.
(Root is not an option.)
Kind regards
Cliff
Cliff666 said:
Hello,
in my company we are developing an android app. The lowest android version this app supports is android 4.3.
The company bought several testing devices including a AT&T branded Samsung Galaxy S4 Active. With Android 4.2.2 (Buid Number: JDQ39.I9295UCUAMF3)
I tried it for a while now, but I can't get the OTA Update to work. It says "Software update interrupted. Try again in 24 hours".
I can bypass the 24h lock by changing the date of the phone. But even after ~30 tries the phone is not updating.
There is no SIM Card in the phone. Is a AT&T SIM Card needed to update the device? I am not able to get one, because I am located in Germany.
Can I update the phone manually with Kies or something?
I don't have admin right on my machine so I need to know what to do, before I contact the admin to install a required software.
Could a blocked port be an issue? I do have access to the internet, but if Samsung (or AT&T) uses some non standard port, my company could be blocking it.
(Root is not an option.)
Kind regards
Cliff
Click to expand...
Click to collapse
Hi Cliff. I can't say for sure, but my guess is you can't access the OTA because you're not in the right region (someone correct me if I'm wrong). As far as I know, you shouldn't need a SIM to update, again could be wrong. More importantly, there are other ways to update. You could probably try Kies, but I wouldn't recommend it, it seems like users always have issues with Kies. I would strongly recommend you try updating the phone with Odin, a tool by Samsung that let's you change around your phone's firmware (among other things) when the phone is in download mode.
There is an exhaustive guide linked to here that thoroughly explains how to go from any version of android (official, for this phone) to any other version. In simpler terms, that link shows you how to manually update, which is what I think you're looking for. Also the files you'll need to download are located here. Hope I've helped, and good luck updating! :good:
Oh, just re-read your caveats: you almost certainly don't need a SIM for Odin to work, and you definitely don't need root either.
thisisapoorusernamechoice said:
Hi Cliff. I can't say for sure, but my guess is you can't access the OTA because you're not in the right region (someone correct me if I'm wrong). As far as I know, you shouldn't need a SIM to update, again could be wrong. More importantly, there are other ways to update. You could probably try Kies, but I wouldn't recommend it, it seems like users always have issues with Kies. I would strongly recommend you try updating the phone with Odin, a tool by Samsung that let's you change around your phone's firmware (among other things) when the phone is in download mode.
There is an exhaustive guide linked to here that thoroughly explains how to go from any version of android (official, for this phone) to any other version. In simpler terms, that link shows you how to manually update, which is what I think you're looking for. Also the files you'll need to download are located here. Hope I've helped, and good luck updating! :good:
Oh, just re-read your caveats: you almost certainly don't need a SIM for Odin to work, and you definitely don't need root either.
Click to expand...
Click to collapse
Thank you for your answer. Yes, maybe AT&T does region lock the update -.-
I've used Odin on my old Galaxy S2 some years ago.
I'll have a look into it and decide if this is the way to go.
Odin will do it as long as there are full install files for you to use.
Cliff666 said:
Thank you for your answer. Yes, maybe AT&T does region lock the update -.-
I've used Odin on my old Galaxy S2 some years ago.
I'll have a look into it and decide if this is the way to go.
Click to expand...
Click to collapse
You need an AT&T SIM card in the phone in order to install AT&T OTA updates. You can't use Kies to update because AT&T won't let Samsung post AT&T firmware on Kies. So your only option is to use Odin and the guide posted above.