Database Develop

Nexus4 Great Disappointment

From day one I had dropped calls, sometimes as many as five in the same 10 minute call ! Considering that my previous phone never dropped calls at my location, I was immediately suspicious. Did the required checks with TMO regarding towers and reception. They sent a replacement phone. Dropped calls were actually worse on the replacement phone. TMO declined any further action, suggesting I should call LG. LG stated categorically that they had no reports of any problems like what I was having.
So I have been forced to return the phone for full credit, reversing the required two year contract and I am back on my trusty Vibrant.
Don't know what I will do now. Unbelievable. Selling phones that don't work as phones.
Sent from my SGH-T959 using Tapatalk 2

rderoko said:
From day one I had dropped calls, sometimes as many as five in the same 10 minute call ! Considering that my previous phone never dropped calls at my location, I was immediately suspicious. Did the required checks with TMO regarding towers and reception. They sent a replacement phone. Dropped calls were actually worse on the replacement phone. TMO declined any further action, suggesting I should call LG. LG stated categorically that they had no reports of any problems like what I was having.
So I have been forced to return the phone for full credit, reversing the required two year contract and I am back on my trusty Vibrant.
Don't know what I will do now. Unbelievable. Selling phones that don't work as phones.
Sent from my SGH-T959 using Tapatalk 2
Click to expand...
Click to collapse
No problems here. Running Simple Mobile(Tmobile) in the Dallas area.

Very happy with mine!

sy224048 said:
No problems here. Running Simple Mobile(Tmobile) in the Dallas area.
Click to expand...
Click to collapse
Good to know that T-Mobile service is good in Dallas, I'll be moving there next month. How's data coverage and speeds?

rderoko said:
From day one I had dropped calls, sometimes as many as five in the same 10 minute call ! Considering that my previous phone never dropped calls at my location, I was immediately suspicious. Did the required checks with TMO regarding towers and reception. They sent a replacement phone. Dropped calls were actually worse on the replacement phone. TMO declined any further action, suggesting I should call LG. LG stated categorically that they had no reports of any problems like what I was having.
So I have been forced to return the phone for full credit, reversing the required two year contract and I am back on my trusty Vibrant.
Don't know what I will do now. Unbelievable. Selling phones that don't work as phones.
Sent from my SGH-T959 using Tapatalk 2
Click to expand...
Click to collapse
Believe it or not, the I9000 is a solid phone. My Bell Canada Vibrant is still kicking ass with latest 4.2.1 nightlies from the CM team. My daily driver is the Nexus 4 these days. Stock from Google, just boot loader unlocked and rooted. Too bad it didn't work out for you.
Sent from my Nexus 4 using Tapatalk 2

rderoko said:
LG stated categorically that they had no reports of any problems like what I was having.
Click to expand...
Click to collapse
rderoko said:
Unbelievable. Selling phones that don't work as phones.
Click to expand...
Click to collapse
So ONLY YOU out of thousands of phones sold have the problem, and yet you accuse them of creating a phone that doesn't work? Narcissistic much?

ive made hundreds of calls with this phone, only like 1 dropped call and i think that might have been on their end. im in a good service area but this phone seems especially good reception wise because i have made calls in spotty coverage areas and they have been great. LG wasnt lying when they said that they dont know of this issue

tonybyatt said:
Good to know that T-Mobile service is good in Dallas, I'll be moving there next month. How's data coverage and speeds?
Click to expand...
Click to collapse
I live just outside Dallas, I get good coverage, a little shoddy at times inside buildings, but never any real problems. Especially as I get closer in to the populated areas where towers seem to be more frequent/powerful.

There are many things about this phone I am not thrilled with (battery life!) but reception and call reliability is not one of them. It is far better than my previous phone on TMO and better than my work phone (Incredible 2) on Verizon.

Omg. Why with these pointless threads. I'm no developer or such. But my god.....
Its an android phone that has a lot of techno and great performance. Of course it will not be great on battery . a lot of ppl buying this phone seem to think its the ultimate phone .. Either deal with it or buy a Nokia 3310.....
And the screen scratching and breaking its not indestructable ... It'll protect to an extent .
As for the op blaming his phone out of the bucket load sold.I've not heard of 1 instance (I work in a phone shop ) ... I've had mine since day 1 along with a work colleague.
We both have no yellow tint issue.
No random cracks (that just happen) .
No speaker or mic issue.
I rooted mine straight out the box and running faux kernel and aokp ROM . battery I have just seen my best yet at 2 days and 14 hours.....
Use on WiFi all the time. Moderate net browsing. Ebay.mail. few hundred texts. 25 mins of calls.....
I can't understand why ppl post bad things that effects all new phones, but yet there's threads and threads of this and that. .... Its a phone ...
Op I know you proberly mean well but its just constant now . I use to come on here a lot to see how development and cool new things and new info are in progress. All I see now is
Threads about
This issue .that issue. Oh my screen randomly broke.battery's terrible. Screen is not gorilla glass as it has a scratch.
Any way all the best what ever phone you decide next .
Sent from a perfect n4 x

Sent from my Nexus 4 using xda app-developers app

You mean you actually dialed a number? How do you do that on android? I can't remember the last time I did that.
Sent from my Nexus 4

Tmo user in San Francisco says no issue at all.
Sent from my Nexus 4 using xda premium

mrhaddan said:
Sent from my Nexus 4 using xda app-developers app
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Click to collapse
Hahaha.
Saved.

The only problem I have on my nexus 4 in regards to calls is that sometimes the phone doesn't ring?
I'll dial someone and i'll wait the usual amount of time, but with no ring and all of a sudden a here the person say, "hello".
So the phone is dialing, but there is do ringing? Sometimes it works, sometimes it doesn't. Weird.

canuckerr said:
The only problem I have on my nexus 4 in regards to calls is that sometimes the phone doesn't ring?
I'll dial someone and i'll wait the usual amount of time, but with no ring and all of a sudden a here the person say, "hello".
So the phone is dialing, but there is do ringing? Sometimes it works, sometimes it doesn't. Weird.
Click to expand...
Click to collapse
Isn't that on the carrier's side?

I call bull. T-Mobile sent a replacement nexus 4???? I know they are supposed to start selling them soon. But this would mean you already bought one from T-Mobile. Then used it enough to know it sucked. Then waited for a replacement... So you bought one from T-Mobile before they announced they were selling it? Or you convinced then to give you a replacement just cause?
Sent from my SPH-D710 using xda premium

I bought the phone online from TMobile in early December. I immediately had dropped calls. Reported it to T mobile and they told me they were going to send a replacement, which also didn't work. I am not sure why you can't follow this simple explanation. Perhaps you should put down the drink, turn off the porn and try reading, you do know how to read don't you ?
Sent from my SGH-T959 using Tapatalk 2

I never said I was the only one. LG implied that I was the only one when I called them. The two phones I got just didn't work. That's all and that is a disappointment. I am glad that many of you have phones that do work. However there are quite a few that don't for various and multiple reasons. I think your hostility is inappropriate and revealing of a projection from your dark side that doesn't,t belong in this forum.
Sent from my SGH-T959 using Tapatalk 2

This is the best phone for me, I'm in Canada
Sent from my Nexus 4

System reboots during audio playback

I've been experiencing weird issues mostly during Spotify audio streaming as well as during playing local files and a video once. It will play music fine for a couple songs then it will stop all sound yet show that it is still playing. From that point generally if I skip to the next track it will hard reboot. I tried a factory reset already but it hasn't helped. Anyone know my options here? I'd return it but I dropped the phone about a foot yesterday and the glass cracked near the volume buttons, it doesn't go over the screen but it's enough that I couldn't return it now.
Sent from my HTC first using xda premium

Have you tried a factory reset?
Sent from my SAMSUNG-SGH-I747

rooobbbbb said:
I've been experiencing weird issues mostly during Spotify audio streaming as well as during playing local files and a video once. It will play music fine for a couple songs then it will stop all sound yet show that it is still playing. From that point generally if I skip to the next track it will hard reboot. I tried a factory reset already but it hasn't helped.
Click to expand...
Click to collapse
My wife was complaining about something similar today, except hers didn't reboot, but she also might not have tried to skip track. Just to mention though, Spotify dropped an updated version to the play store today. Perhaps that might fix your issue?
Anyone know my options here? I'd return it but I dropped the phone about a foot yesterday and the glass cracked near the volume buttons, it doesn't go over the screen but it's enough that I couldn't return it now.
Click to expand...
Click to collapse
You're not the only one. A friend dropped his on Saturday and got a crack all the way across the back/home/menu buttons. I thought these things were supposed to have Gorilla Glass on them... Anyways, you could always go to AT&T's website and purchase the insurance since you're still in the 30 day window, for $6.99/mo, and then pay the $125 deductible to get a replacement...

nuclear_eclipse said:
My wife was complaining about something similar today, except hers didn't reboot, but she also might not have tried to skip track. Just to mention though, Spotify dropped an updated version to the play store today. Perhaps that might fix your issue?
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Click to collapse
Unfortunately it has happened during a video, during Spotify (multiple versions, found a list of many old APKs on their forum) and also during Pandora so I'm not really sure what to do but wait and hope someone with more knowledge points me in the right direction.
nuclear_eclipse said:
You're not the only one. A friend dropped his on Saturday and got a crack all the way across the back/home/menu buttons. I thought these things were supposed to have Gorilla Glass on them... Anyways, you could always go to AT&T's website and purchase the insurance since you're still in the 30 day window, for $6.99/mo, and then pay the $125 deductible to get a replacement...
Click to expand...
Click to collapse
I'll probably just leave it the way it is since it doesn't actually affect the glass. If I ever figure out how to add a warranty I'll probably do it now so I can replace it once I'm fed up with looking at the crack. Thanks for the suggestions!

After you log in to myatt, if you hover over the myatt menu, and then wireless, there's an option about mobile insurance. If you go there, it gives you the option to add insurance to eligible devices.
Sent from my HTC first using xda premium

Thanks for the pointer. I'll take a look when I'm near a PC.
Sent from my HTC first using xda premium

I did a factory reset and installed only Spotify and the reboot occurred in 5 songs and was accompanied by a loud high pitched sound that persisted until it finally rebooted. Looks like I have dud.

Might be worth seeing if you can get it fixed under warranty for that issue Ewen disregarding the damage...
Sent from my HTC first using xda premium

nuclear_eclipse said:
Might be worth seeing if you can get it fixed under warranty for that issue Ewen disregarding the damage...
Sent from my HTC first using xda premium
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Click to collapse
Yeah you're right, I contacted HTC first (haha) to see what they have to say about replacing it even though the glass is cracked. If it ends up being 200+ to get it fixed I don't know what I'll end up doing. Sucks because other than the audio reboots and the crack this phone is my favorite android phone ever and I've had a lot of them.

rooobbbbb said:
Yeah you're right, I contacted HTC first (haha) to see what they have to say about replacing it even though the glass is cracked. If it ends up being 200+ to get it fixed I don't know what I'll end up doing. Sucks because other than the audio reboots and the crack this phone is my favorite android phone ever and I've had a lot of them.
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Click to collapse
What all causes it to reboot? Any streaming audio?
Sent from my SAMSUNG-SGH-I747

It's happened in Google Music both local and streamed, Spotify, Pandora and one video on a website. I called HTC and have an RMA in progress
Sent from my HTC first using xda premium

I haven't had any issues with audio playback. I've spent a bunch of hours on pocket casts listening with no hiccups or issues.
Sent from my HTC first using xda premium

That gives me hope my replacement will be fine. Thanks.
Sent from my HTC first using xda premium

Similarly, I've listened to Pocket Casts and Spotify each for hours on end without issue, so it definitely sounds like an RMA is the best bet. Good luck

nuclear_eclipse said:
Similarly, I've listened to Pocket Casts and Spotify each for hours on end without issue, so it definitely sounds like an RMA is the best bet. Good luck
Click to expand...
Click to collapse
Thanks, it's in the box and ready to ship. Hopefully there is some development going on by the time I get a working one back, it kinda surprises me there isn't more interest in this. It's the first Android phone that felt right in my hand, was decently quick, easy to get to stock and had great battery life.

[Q] Has anyone gotten complaints about call quality from the person on the other end?

I'm hoping this problem is just one bad handset and not epidemic, but I have been hearing VERY consistently from other people that they are having trouble understanding what I'm saying. It is not location specific, I generally have full or nearly full service, and I can hear them just perfectly. But I have been hearing from many people that I talk to about this problem.
I'm going to exchange the phone and get a replacement, assuming this is just my phone and not an HTC ONE problem. Has anybody else been hearing this? If so I may regretfully end up with an S4 =\

I have been having issues as well. Just tried to exchange for an S4 at sprint store and they wanted $35 dollar re-stocking fee. Going to deal with online/phone people now. My HTC One is dropping calls, calls are not clear, and lower data connection in the same environment than my old EVO Shift. Wanted the phone to work out, just didn't.

HTC One call quality/connection
mill1321 said:
I have been having issues as well. Just tried to exchange for an S4 at sprint store and they wanted $35 dollar re-stocking fee. Going to deal with online/phone people now. My HTC One is dropping calls, calls are not clear, and lower data connection in the same environment than my old EVO Shift. Wanted the phone to work out, just didn't.
Click to expand...
Click to collapse
Mine is working beautifully call quality is awesome on both ends and data conection was faster here in boston when put up against my buddy's s4 (also sprint) there were some issues with speakers and radios on some of the HTC ones... mostly the first batch that went out to people who pre-ordered, myself included, but so far i'm issue free.
be warry of that s4 you picked up by the way many people have reported display issues... don't worry though I believe they are software side... people reported black bars appearing on the screen when scrolling I'm pretty sure it's a simple software bug.

drbadass said:
I'm hoping this problem is just one bad handset and not epidemic, but I have been hearing VERY consistently from other people that they are having trouble understanding what I'm saying. It is not location specific, I generally have full or nearly full service, and I can hear them just perfectly. But I have been hearing from many people that I talk to about this problem.
I'm going to exchange the phone and get a replacement, assuming this is just my phone and not an HTC ONE problem. Has anybody else been hearing this? If so I may regretfully end up with an S4 =\
Click to expand...
Click to collapse
Have you got a case on? I was just looking at mine and making sure it has all the right cutouts. Maybe others do not?
Sent from my HTCONE using xda app-developers app

raptoro07 said:
Have you got a case on? I was just looking at mine and making sure it has all the right cutouts. Maybe others do not?
Sent from my HTCONE using xda app-developers app
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Didn't have one for the first 5 days, had it the last 2.. same problems consistent throughout.

i'll confess I use a Bluetooth headset, but the very rare occasion I use the handset I've never had an issue

I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.

Roman G said:
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
Click to expand...
Click to collapse
Same thing here man, I had to change how I usually hold my phone... haha - no big deal

Same here... It's the pinky... Even tested it to make sure. Silly place to put the mike...
Sent from my HTCONE using xda app-developers app

Roman G said:
I was having the same problem, then I realized my pinky was always covering up the microphone. Went 2 days where people were like I can barley hear ya.
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Click to collapse
Your realization just kept me from having to return my phone. Thanks lol
Sent from my HTCONE using Tapatalk 2

blizzake said:
Your realization just kept me from having to return my phone. Thanks lol
Sent from my HTCONE using Tapatalk 2
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Click to collapse
It wasn't the pinky for me. As I stated in another thread, I think it's something to do with over-aggressive or poorly handled background noise cutting, or a major problem with dynamic range control going from loud to soft etc.

started actually using the phone for phone calls this week..I'm hearing "its hard to hear you" and "you sound far away" more then I've ever heard before...

It's definitely not the point for me. It happens all the time, most of my calls are using a airave so I'm wondering if that had something to do with it.
Anyone know if this is a sprint related issue? Should I be exchanging my phone?

Just got a refurbished HTC One. Everything is great but...

I just noticed I can see PM up on the top right side of the screen and some notifications in the top left corner during full screen apps, especially with a full grey screen. I didn't see those a couple hours ago when I got it.
Did I seriously just burn in my screen already? Is this normal for a "new" One? Or should I be freaking out?
I did nothing out of the ordinary since I got it. Just rooted it, restored apps, put it on the charger for a bit. That's all.

I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta

FlowingAway said:
I see 127 views and no replies. No one wants to touch this one lol! I'm taking it back to Sprint in the morning. I shouldn't be getting burn in less than 24 hours into using any phone, refurbished or not.
Sent from my HTCONE using Tapatalk 4 Beta
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Click to collapse
Yea,i agree,take it back and make them replace it,it should last longer than 24 hours,wether you flash it or not,im upgrading to this from the EVO 4G,in 2 months,but it will be a new one,hahaha,i just cant wait,so i can start to dev for the One now and maybe port over my 4 kornerz rom.

I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\

Rippley05 said:
I would take it back as well.
Also, pay attention to the screen. In my One, the speakers busted (same as my OG Evo, Evo 3D and Hero. Htc makes ****ty speakers) I also have a dead pixel so I filed an insurance claim. Today I received the new One and the display is garbage. The whites look dingy and yellow like a cheaper version. It doesn't compare at all to my current One.
I'm gonna send it back and try my luck again =\
Click to expand...
Click to collapse
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium

gutrrob said:
I've owned 7 htc devices and never popped the speakers.
Are you using a volume enhancer or something?
Sent from my HTCONE using xda premium
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Click to collapse
Nope. You're lucky then because HTC speakers are cheap and it isn't just me who says so. Here is a quick google search but you can dig deeper and see for yourself. I never really cared because replacing the speaker was easy...but with the HTC One it is a repair nightmare.
https://www.google.com/#output=sear...34,d.eWU&fp=9745b774bca4f8d2&biw=1920&bih=993

Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta

FlowingAway said:
Sprint will be sending me another refurbished one early next week. For the time being I'm rolling with my burned in screen but otherwise awesome one! The tech at sprint immediately saw it and was like yeah that's not right haha
Sent from my One using Tapatalk 4 Beta
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Click to collapse
Asurion is gonna be sending me another one as well. I just hope the screen matches the one I have now. It is so much better than the replacement. I wish I could take pix and show you guys, it's annoying the things could be this drastically different.
Glad your issue is getting resolved! :good:

So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.

uh60james said:
So apparently this thing isn't near impossible to repair if they are sending out refurbs as replacements.
Click to expand...
Click to collapse
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium

Our of curiosity, where did you exactly find the HTC ONE online?

Rippley05 said:
So apparently people with the right tools/machines > us.
http://mobile.eweek.com/mobile/htc-one-receives-lowest-ifixit-repair-score-to-date/
Sent from my HTCONE using xda premium
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Click to collapse
I would assume iFixit would have the right tools but meh

uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.

Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
Ok di$& thanks for that wonderful bit of information.

uh60james said:
Ok di$& thanks for that wonderful bit of information.
Click to expand...
Click to collapse
You're welcome.
Sent from my HTCONE using xda premium

uh60james said:
I would assume iFixit would have the right tools but meh
Click to expand...
Click to collapse
Rippley05 said:
/sigh.
I'll halfway attempt to break it down, but I doubt you'll understand.
There are people who break down how difficult it would be for the average consumer to do things such as repairs for these phones (hint:ifixit). The average consumer isn't gonna own all the tools/equipment or possess the knowledge/skill as a professional. This is true in probably everything you'll ever get repaired, otherwise mechanics have been ripping people off for years.
This phone scores as low as possible when it comes to repairs. It doesn't mean that professionals can't repair it. Ifixit isn't gonna breakdown how easy it is for HTC or other phone repair people, why the *@*! would anyone care about that? They are breaking it down for the not so skilled.
Click to expand...
Click to collapse
haha pwnd!

I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?

jdizzle316 said:
I got my phone replaced once already as well, but Sprint said they DO NOT use refurbished phones as replacements until the phone has been released for 6 months.
But what was odd is that my replacement phone didn't come with a box, so I dialed ##786# and checked the "reconditioned status" which stated "none." I wonder if this replacement is not a refurb, then why did it come with no box?
Click to expand...
Click to collapse
Sprint doesn't handle it, Asurion does. They'll tell you it could be new or refurbished. It all depends on what they have. Both of mine came with a box, but that doesn't mean they're new.
I'm about to send ny second replacement back. The screen is just too yellow and dingy looking. It's a damn shame I have to file an insurance claim and pay a deductible on a month old phone.
Sent from my HTCONE using xda premium

To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!

FlowingAway said:
To update, my 2nd refurb seemed nice enough. But after having it a couple days, I've noticed the screen colors are pretty blown out and definitely not like it should be. Colors are as funky as they can be, and the screen itself is way too bright. And for insult to injury, the phone is unable to connect to 4G LTE. So back to Sprint I go!
Click to expand...
Click to collapse
Its kinda sad to hear that although htc stepped up their game, sprints/asurions refurbs are still absolute sh!t

[Rant] Sprint customer service

So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app

Well that actually sucks. I've always had amazing customer service at sprint. When my one had camera issues I went and they ordered me a new one.

ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible. Frustrated now I called sprint back and was pretty much told too bad. I was pretty pissed at this point, coming from Verizon I never encountered service like this. After two days of bugging these people I finally got a "manager" to approve a replacement. I was told to pay $50 online while I was on the phone and did so. The woman said I would have a email with my tracking info ect. in it. The email never came so I called back this morning, they told me they were sorry they couldn't send it out. I'd have to go to a store and get it checked out by a technician. So I'm back where I started and disgusted with Sprint at this point. I am waiting for someone to call me back to deal with the situation. If someone could give me some pointers with dealing with these idiots I would appreciate it.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
aside from the nearest tech store being 40 minutes away i have had pretty good record dealing with them

Ask for retentions on the phone and explain your problem.
Sent from my HTCONE using xda app-developers app

ajd88 said:
So my Mic stopped working on my One. I called up sprint customer service they told me to go to my nearest sprint store to have it fixed by a technition or approved for a replacement. Well the store had no technition on site, and didn't know when they would have one availible.
Sent from my HTCONE using xda app-developers app
Click to expand...
Click to collapse
Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.

ctiger said:
Other problems aside, when searching their stores on their website, they actually list the service if they have technician or not, so you can save your trip not going to a store without tech.
Click to expand...
Click to collapse
The store does say it has technicians. They just never have one there. Really inconvienent.
Sent from my HTCONE using xda app-developers app

ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
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REALLY? that sucks.

ajd88 said:
The store does say it has technicians. They just never have one there. Really inconvienent.
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If that is the case then you should call care back and file a formal complaint about that. They are required to have a tech for all service hours posted online and instore. You can most likely get a small service credit as well.
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Although the employees tend to be clueless around here they get the job done. That's a really bad situation you are in and I hope the best for you.

Corporate stores are like that. I hear complaints about this on a daily basis (sorry to any corporate store employees here). I hear the worst story and feel bad that these stores are what's representing this company. But trust me there are better stores out there. Some third party (preferred) locations have some of the highest customer satisfaction rates of all 4 carriers. The website does not list some of these locations. Their entire team are certified techs by sprint. Doesn't matter what time you go in. Sure a lot of the "techs" including some in the company I work for are idiots. We can't all be like me but seriously your situation should not be as difficult as sprint is making it for you. You have to be very specific with most customer care reps. Most of them are trained robots. They read a script and completely ignore what you are trying to tell them. They have selective hearing. That goes for all customer care experiences. All carriers. Cable companies, ect. Retention is usually the best department to speak to. They have more of a personality and are there to keep you from canceling and such. Also the only department you should ever talk to about earliy upgrades. That's another thing, if you ever need an upgrade never just call sprint and ask. Call sprint and ask to be immediately transferred to retentions. Again back to being trained robots, they will only see your current upgrade and telling you "I'm sorry you are not upgrade eligible till **/****" then act stupid if you ask them to do it early lol
Sorry.. that was also my mini rant about sprint lol
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Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
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ajd88 said:
Weirdest thing happened today, my Mic started working randomly. Now I don't know what I should do? I'm assuming it will stop working again just like before. Honestly it doesn't make much sense to me. Anybody have any similar situations. It wasn't the network I know other people with sprint in my area.
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Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.

akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
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Man that's whacked. Ive never dealt with such crap customer service in my life. They are going to lose my business because of it.
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akrod2as said:
Check out my recent thread. I have also been dealing with bad service. In fact today the assistant manager must have thought I was deaf when she said to a coworker 10 feet from me that I was stupid for thinking they'd keep replacing my phone till I got one that worked like my first one.
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This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.

theotrman said:
This is the atmosphere that I encounter @ our Sprint Corporate Store too. Problem is that it's the only approved repair store in my town..
I think what it amounts to is most generally the store front salespeople know very little about the phones. Therefore feel threatened or something when someone knows more than them... The key strategy that has helped me was to find a salesperson that will let me talk to a technician, instead of dealing with a store front salesperson that don't know DISH about this phone..
Shouldn't have to be, but it seems to be a trending effect in a types of electronic retail...
SPRINT SHOULD TAKE AN EVALUATION OF THEIR CORPORATE STORE SALES PERSONNEL GIVING THEM A TEST ON THEIR PRODUCTS...
Sent from my (M7WLS) HTC ONE.
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The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.

akrod2as said:
The tech thought I was crazy as well complaining about the purple issue then pointing out their in store display models did not have the problem.
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Every once in a while, I just want to Donkey-Punch a Fuqa....
Sent from my (M7WLS) HTC ONE.