Video call and Android update - AT&T Galaxy Note 3 Q&A, Help & Troubleshooting

Me and my friends are Note 3 users. Their N3 's were bought locally here in the Philippines (N9005). Mine is a factory unlock AT&T N900A. All phones are Android 4.3 versions. I moticed that most of the times I don't have coverage network so I need to restart my N3 not like theirs. They were already updated their phones to Android 4.4.2 while mine is still the same. Plus I don't have the option to make a video call without using skype or tango. Please help!

While I'm not sure of your video call issue yet. Let's get you updated first and see if the video issue is fixed
To update download this file to PC N900AUCUCNC2_N900AATTCNC2_N900AUCUCNC2_HOME.tar.md 5 originating from this thread.
Download to PC Odin v3.09
Extract Odin zip-file
Open Odin v3.09
Reboot phone in Download Mode (press and hold Home + Power + Volume Down buttons)
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to AP
Make sure re-partition is NOT ticked
Click the start button, sit back and wait a few minutes

Related

[Q] Unlocked ML2 to NE3 steps

As documented in the ATT Stock Firmware thread, if a phone has the ANDROID 4.3 ( I537UCUBML2 (4.3) ) release, steps to update/upgrade to 4.4 are as follows.
1. It may be possible to update normally via OTA using ATT sim and simply access Settings, About Device, Software Update
2. Download from the link above (ATT Stock Firmware Thread) the Android 4.4 ( I537UCUCNE3 (4.4.2) ) 444 MB file,
3. Rename the 444 MB file to update.zip
4. Set SG4A phone into Developer Mode and enable USB debugging
5. Move the update.zip to a microSD card and insert into phone
6. Hold down simultaneously Volume Down, Power and Home Button and wait for Stock recovery/Downloading menu to appear
7. Select update.zip and let phone update ML2 to NE3
Did I miiss anything ? Is everything above in correct sequence ?
Yes, I understand that the phone being Unlocked has no bearing on the outcome, the steps are the same with a locked vs unlocked device.
Yes, I understand I can root later and that it may not be possible to downgrade due to bootloader changes in this release but the goal here is simply to Update/Upgrade a Stock ATT Android 4.3 to 4.4
Thank you
Just documenting my progress....
While all my ML2 stock unrooted phones FIND the ATT update file (444 MB) simply by using About Device, Software Update and download this file just fine over WIFI, they all fail the actual update process.
Now am not sure why that is happening as they all progress to 29 percent update after reboot, then display Update failed/unsuccessful and reboot again, booting up to 4.3 ML2
Again, these are stock unrooted ATT i537 SG4A phones, only thing is that they are all Unlocked.
Am also not sure what will occur if I manually try to update via Stock recovery, Perhaps nothing bad at all, if even in the worst case these just fail and then reboot back to 4.3
Just how do I go about applying the downloaded NE3, now moved over to a microSD card ?
1. powered phone back on holding volume down, power and home and am sitting on "Downloading..Do not turn off target !!!"
2. had setup phone to developer mode, usb debuggin enabled and I had installed latest Samsung USB drivers on laptop
xdafly said:
Just how do I go about applying the downloaded NE3, now moved over to a microSD card ?
1. powered phone back on holding volume down, power and home and am sitting on "Downloading..Do not turn off target !!!"
2. had setup phone to developer mode, usb debuggin enabled and I had installed latest Samsung USB drivers on laptop
Click to expand...
Click to collapse
Volume up + power will get you in stock recovery...select apply update from SD card, then choose the update.zip file.
captaincado said:
Volume up + power will get you in stock recovery...select apply update from SD card, then choose the update.zip file.
Click to expand...
Click to collapse
1. Volume Down + Power + Home gets me to warning message
2. Volume Up gets me to "Downloading......." message
3. Volume Up + Power does *nothing* and if I hold it for more than 5 seconds the phones shut Off.
Even if I try to just gently and briefly touch Volume Up + Power, nothing happens. The long hold does a shut down.
Have tried this now on 6 different SG4A phones running i537 and ML2 ATT Stock image
Phones are not rooted and unlocked, no mods ever done to any of them.
xdafly said:
1. Volume Down + Power + Home gets me to warning message
2. Volume Up gets me to "Downloading......." message
3. Volume Up + Power does *nothing* and if I hold it for more than 5 seconds the phones shut Off.
Even if I try to just gently and briefly touch Volume Up + Power, nothing happens. The long hold does a shut down.
Have tried this now on 6 different SG4A phones running i537 and ML2 ATT Stock image
Phones are not rooted and unlocked, no mods ever done to any of them.
Click to expand...
Click to collapse
You have to look in the upper left corner screen, you will see, in blue, in very small letters, something like recovery loading or starting...as soon as you see that, release buttons, should load to recovery. I know on my phone, timing is everthing...too early and phone starts, too long and phone shuts off.
captaincado said:
You have to look in the upper left corner screen, you will see, in blue, in very small letters, something like recovery loading or starting...as soon as you see that, release buttons, should load to recovery. I know on my phone, timing is everthing...too early and phone starts, too long and phone shuts off.
Click to expand...
Click to collapse
You mean, RELEASE VOLUME UP + POWER ? Or RELEASE ... Volume Down + Power + Home ?
Sorry to say, the text is too small for me to read so I can not see when it or anything else shows up.
xdafly said:
You mean, RELEASE VOLUME UP + POWER ? Or RELEASE ... Volume Down + Power + Home ?
Sorry to say, the text is too small for me to read so I can not see when it or anything else shows up.
Click to expand...
Click to collapse
Volume up + power....I think other than using the stock recovery (you have to use it to abd sideload), you should be able to Odin ML2 and then take the OTA, provided you are on a carrier that sent it out...stateside means AT&T.
captaincado said:
Volume up + power....I think other than using the stock recovery (you have to use it to abd sideload), you should be able to Odin ML2 and then take the OTA, provided you are on a carrier that sent it out...stateside means AT&T.
Click to expand...
Click to collapse
OK
So even though I am running stock, un-modded, non-rooted, ATT ML2 v4.3 already, I need to re-do I537UCUBML2 all over ?
that seems odd,... being these are new phones but if ML2 must be applied on top of ML2, ok then ...
and yes, these are on ATT
xdafly said:
OK
So even though I am running stock, un-modded, non-rooted, ATT ML2 v4.3 already, I need to re-do I537UCUBML2 all over ?
that seems odd,... being these are new phones but if ML2 must be applied on top of ML2, ok then ...
and yes, these are on ATT
Click to expand...
Click to collapse
There maybe something in your original 4.3 that won't allow update...wouldn't hurt to start with a fresh 4.3.
I started with a fresh ML2, downloaded the 1.2 GB image and used Odin 3.09 to flash
Phone works fine but can't seem to be able to master the subtle keypresses to run Stock Recovery and apply the 444 MB NE3 update to v4.4.2
As soon as I press Volume Up and Power after seeing the "Downloading...." phone either reboots or shuts off
Will keep trying
xdafly said:
I started with a fresh ML2, downloaded the 1.2 GB image and used Odin 3.09 to flash
Phone works fine but can't seem to be able to master the subtle keypresses to run Stock Recovery and apply the 444 MB NE3 update to v4.4.2
As soon as I press Volume Up and Power after seeing the "Downloading...." phone either reboots or shuts off
Will keep trying
Click to expand...
Click to collapse
That's because you're using the key combo to enter download mode when you should be using the key combo to enter recovery. Search for the key combo you should be using, it's been posted a ton of times.
Found this video, it helped to figure it out
https://www.youtube.com/watch?v=B8TOJkBOZfs
Interestingly, the 444 MB update from ML2 to NE3 using a microSD card wiped all settings on the phone, accounts, downloads, etc... but of course once signed in to google, restored all back in about one hour
towelroot also worked but not sure if it is designed NOT to be persistent in that I had to access it again when phone was deliberately turned off to enable SU again. perhaps that is by design. it does enable apparently SU for "this session only"

[Q] Action Memo and ScrapBooker are missing.

Hi all,
Great forum by the way!
My phone is not rooted and it is running JB 4.3, kernel 3.4
As i mentioned in the title, I'm having trouble with the "Action Memo" and "Scrapbooker" apps.
Actually, they are not there to start with. When i open an "Air Command" menu, i can choose them,however, i couldn't find them in the app list.
When i choose "scrapbooker" from the "Air Command" menu, i can actually create something, but i can't conveniently find it later since there is no app/app icon in my list. When i choose the "Action memo" from "Air Command" menu, nothing happens.
I tried restoring the device while at the end the issue remained.
Q. What can I do to get the apps running without rooting the phone?
One more thing if i may, i read that there is a KK update available for the phone, however, (My guess) since i'm not on at&t i can't upgrade. Getting "No Updates Available" kind of notification.
Q. Is there a way to upgrade the os without rooting the phone?
Also, it is important to note that the phone is not used with at&t, it is actually being used overseas with local operator.
Your help would be greatly appreciated.
Download this file N900AUCUCNC2_N900AATTCNC2_N900AUCUCNC2_HOME.tar.md 5 originating from this thread.
Download Odin v3.09
Extract Odin zip-file
Open Odin v3.09
Reboot phone in Download Mode (press and hold Home + Power + Volume Down buttons)
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to AP
Make sure re-partition is NOT ticked
Click the start button, sit back and wait a few minutes
440bro said:
Download this file N900AUCUCNC2_N900AATTCNC2_N900AUCUCNC2_HOME.tar.md 5 originating from this thread.
Download Odin v3.09
Extract Odin zip-file
Open Odin v3.09
Reboot phone in Download Mode (press and hold Home + Power + Volume Down buttons)
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to AP
Make sure re-partition is NOT ticked
Click the start button, sit back and wait a few minutes
Click to expand...
Click to collapse
Thanks,
Worked like a charm!!!
Solved everything.
Glad to hear it!

[Q] Soft Brick issue

Hi,
First time working with a samsung phone, so im not very used to some samsung realted soft.
I'm doing a favor to a friend, he came to this problem where his phone woudnt boot up, He says one day he run out of battery and coudl never turn it on again.
when i turn it on, it gets stucked at boot image (first attached image), if i try to charge the battery image appears but with the loading logo (the loading logo is not moving), he told me that he also tried with another battery and the same appeared.
For what i've read there is a download mode besides recovery mode. I think i have no problem entering download mode (3rd pic), even though i don't know how to use it, pressing a button does nothing, and pluggin it to a pc (drivers installed it) seems the same.
So i wanted to enter recovery mode, and trying o factory reset it, but when i try to enter most of times nothing happens, the others i get weird screen like the one i attached.
I'm not pretty sure how to preceed now. The only thing that appears to be working is the download mode. If that's the case, how can i flahs the stock firmware on it?
Thanks for reading!
jisola said:
Hi,
First time working with a samsung phone, so im not very used to some samsung realted soft.
I'm doing a favor to a friend, he came to this problem where his phone woudnt boot up, He says one day he run out of battery and coudl never turn it on again.
when i turn it on, it gets stucked at boot image (first attached image), if i try to charge the battery image appears but with the loading logo (the loading logo is not moving), he told me that he also tried with another battery and the same appeared.
For what i've read there is a download mode besides recovery mode. I think i have no problem entering download mode (3rd pic), even though i don't know how to use it, pressing a button does nothing, and pluggin it to a pc (drivers installed it) seems the same.
So i wanted to enter recovery mode, and trying o factory reset it, but when i try to enter most of times nothing happens, the others i get weird screen like the one i attached.
I'm not pretty sure how to preceed now. The only thing that appears to be working is the download mode. If that's the case, how can i flahs the stock firmware on it?
Thanks for reading!
Click to expand...
Click to collapse
You would do the same thing as if it were custom firmware, goto http://www.sammobile.com/firmwares/, and download the stock firmware compatible with the device
Enter the device in download mode and flash the stock firmware with Odin
Instructions by SamMobile self:
Extract (unzip) the firmware file
Download Odin v3.09
Extract Odin zip-file
Open Odin v3.09
Reboot phone in Download Mode (press and hold Home + Power + Volume Down buttons)
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to AP / PDA
Make sure re-partition is NOT ticked
Click the start button, sit back and wait a few minute
dolphinman310 said:
You would do the same thing as if it were custom firmware, goto http://www.sammobile.com/firmwares/, and download the stock firmware compatible with the device
Enter the device in download mode and flash the stock firmware with Odin
Instructions by SamMobile self:
Extract (unzip) the firmware file
Download Odin v3.09
Extract Odin zip-file
Open Odin v3.09
Reboot phone in Download Mode (press and hold Home + Power + Volume Down buttons)
Connect phone and wait until you get a blue sign in Odin
Add the firmware file to AP / PDA
Make sure re-partition is NOT ticked
Click the start button, sit back and wait a few minute
Click to expand...
Click to collapse
thanks for the reply, i think i might be doing something wrong, ODIN failed, i attach a screenshot, any idea?
I cannot tell much from the screenshot to be honest, all i can point at would be a newer version of Odin as the instructions told: [LINK TO ODIN 3.09]
dolphinman310 said:
I cannot tell much from the screenshot to be honest, all i can point at would be a newer version of Odin as the instructions told: [LINK TO ODIN 3.09]
Click to expand...
Click to collapse
Same error as before
im downloading some other firmwares to try, but i dont think there is the problem :s
I've been having this issue for months now. It does that exact thing. Try removing the SIM card and starting the phone as normal and see what happens. If it starts then, we have the exact problem. Mine works perfectly WITHOUT the SIM card but....what's a phone without a SIM card right? I've tried putting the Stock ROM on to no avail as well. I think my thread about this is still somewhere around but I doubt anyone managed to solve the problem either.
If you do work something out post it back. Sorry I couldn't be much help.
E: just posting my thread http://forum.xda-developers.com/showthread.php?t=2778167

[Help] I think I just bricked my Note 9

I have a locked T-Mobile variant of the Note 9, Yesterday I updated to Pie using the method of applying the update file from firmware.science and everything went ok.
I didn't like pie after a few hours so I did my research to odin back to Oreo, got a hold of the latest odin build, samsung drivers and such and also the last Oreo firmware for the T-mobile variant.
I did everything I'm supposed and Odin flashed the firmware just fine no hiccups.
then the phone got off the download mode to restart and now it's been on the Samsung Galaxy Note 9 secured by knox screen for almost 30 minutes, nothing happened so I tried to turn it off and It wouldn't until I pressed power + volume down but it only turner off for a second or two.
I have been trying to figure out if I did something wrong.. and maybe I did by forgetting to not doing a factory reset before doing the Odin back to Oreo.
I hope that isn't the case , since I'm not sure I am asking for help.
I was able to turn it off again by pressing power and volume down then quickly pressed volume down bixby and power and it entered download mode again.
I also tried to see if I could get it do the same for recovery but I can't.
and also I'm not even being able to turn it off ..
Any pointers, opinions would be really appreciated.
kbrn said:
I have a locked T-Mobile variant of the Note 9, Yesterday I updated to Pie using the method of applying the update file from firmware.science and everything went ok.
I didn't like pie after a few hours so I did my research to odin back to Oreo, got a hold of the latest odin build, samsung drivers and such and also the last Oreo firmware for the T-mobile variant.
I did everything I'm supposed and Odin flashed the firmware just fine no hiccups.
then the phone got off the download mode to restart and now it's been on the Samsung Galaxy Note 9 secured by knox screen for almost 30 minutes, nothing happened so I tried to turn it off and It wouldn't until I pressed power + volume down but it only turner off for a second or two.
I have been trying to figure out if I did something wrong.. and maybe I did by forgetting to not doing a factory reset before doing the Odin back to Oreo.
I hope that isn't the case , since I'm not sure I am asking for help.
I was able to turn it off again by pressing power and volume down then quickly pressed volume down bixby and power and it entered download mode again.
I also tried to see if I could get it do the same for recovery but I can't.
and also I'm not even being able to turn it off ..
Any pointers, opinions would be really appreciated.
Click to expand...
Click to collapse
either you will need to be quick enough to switch from vol down and power ( once you feel the device vigrate from a forced reset) and then be very quick and vol up +bixby +pwr to get to recovery and choose shutdown phone to be able to go back to DL mode... OR wait till battery runs out, charge it for 10 mins and then do the DL mode procedure.
I just figured it out and somehow I was able to get it work!!
thanks a lot
now please a mod close the thread or delete it
why close the thread, share what you did. You might save someone else
djohne said:
why close the thread, share what you did. You might save someone else
Click to expand...
Click to collapse
well, didn't do much really, as I said on my OP I wasn't able to shut down the phone but I was able to press power/volume down to get it to restart while it turned off for that second I quickly pressed Power/volume down and bixby and then got back in download mode then I did Odin the firmware once again.
The instructions I was following were from Samfrew.com it said to hit the AP/PDA button to load a tar.md5 file from the firmware folder I extracted from their zip file then finally press Start.
Well I didn't follow such instructions this time I loaded every single tar.md5 file as every button on Odin.
Ex. AP to AP, BL to BL, CP to CP and so on but not the HOME_CSC since there isn't a button on Odin anyway.
flashed all that, it finished then Voila it rebooted just fine.
awesome, flashing the note 9 seems a bit more technical than the other flagships. I will give it a whirl. How do you like it so far.
i did something similar i updated my att to the csa7 pie update through an ota zip and it was working fine but notifications were not coming through so i tried to do another updated version of pie through an ota and it didnt work in my recovery menu theres something that says lacking storage boot i clicked that by accident and i pressed no so i backed out when i tried to boot my note 9 it started bootlooping and i now i cant get past setupconnection on odin i have downloaded almost every file and odin i can find to no avail any tips?
kbrn said:
well, didn't do much really, as I said on my OP I wasn't able to shut down the phone but I was able to press power/volume down to get it to restart while it turned off for that second I quickly pressed Power/volume down and bixby and then got back in download mode then I did Odin the firmware once again.
The instructions I was following were from Samfrew.com it said to hit the AP/PDA button to load a tar.md5 file from the firmware folder I extracted from their zip file then finally press Start.
Well I didn't follow such instructions this time I loaded every single tar.md5 file as every button on Odin.
Ex. AP to AP, BL to BL, CP to CP and so on but not the HOME_CSC since there isn't a button on Odin anyway.
flashed all that, it finished then Voila it rebooted just fine.
Click to expand...
Click to collapse
Hi, I am having a similar issue, mine is stucked in the secured by knox screen, was yours in this screen too?
kinquela said:
Hi, I am having a similar issue, mine is stucked in the secured by knox screen, was yours in this screen too?
Click to expand...
Click to collapse
Did you fix it
If you have TWRP
Press Vol down, bixby and power
Or
Power, bixby, volume down.
Phone will turn off immediately press volume up, bixby and power then you'll go into TWRP.
Well at least it is worth it... especially when going to Oreo.. it is much better than PIE
Enjoy!

Galaxy note 9 brick

Galaxy
https:// vimeo.com/ 348074653
I had this exact issue after failing to install firmware via Odin, which is what I am assuming happened to you. It is easily solvable. I was unable to enter even download mode while that bootloop happpened, so here is what I did, and suggest you do:
1) Wait until the battery is drained. Just be patient.
2) Enter download mode, which for me on an international N9600 model means holding Bixby and Volume Down at the same time (use right hand if right-handed, holding phone and pressing with two fingers wrapped around) and then plug into computer or laptop. It will enter Download mode. If buttons for you to do this are different, then use them.
3) Open Odin and make sure you have an updated firmware downloaded and unzipped that is compatible with your model. SamMobile is a good source:
https://www.sammobile.com/firmwares/
4) Just install and that should end your pain.

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