Reboots When USB-C Plugged In - Razer Phone 2 Questions & Answers

So I have 3 Razer Phone 2's here I got on an amazing deal through work. I knew they were broken, and wanted to see if I could fix them. They all have the same issue, they restart as soon as you plugin any USB-C cable to charge them, then they just bootloop the initial startup screen.
Wanted to post to see if anyone else has fixed this issue. I'm assuming its a hardware issue. I have the experience to repair this stuff, just not the access to the tools at the moment.

Related

weird... trying again

I have been having this problem for a while and I can't figure out a solution.
When I plug in my kaiser to the computer, everything seems to work fine, however the active sync won't start and won't recognize the device. Also the device won't charge even though it shows the amber ligtht and the screen become brighter when I connect. I have the same problem with my car chargers.
If I use the HTC splitter (USB and Audio) everthing works the way it should be. But if I use a direct cable, bypassing the splitter nothing works. What is in that splitter that makes everything work? About 2 months ago, I didn't need a splitter to have it working. Is it a Rom issue?
Guys I do need help. It just drives me crazy.
Thanks.
Could be a slightly damaged mini usb connection. Have a look at the bottom of your kaiser and see if any pins are moved in the USB ext connector.
Yeah guy, I reported this issue with Kaisers & specifically Tilts 6 months ago. Have a look at your USB port pin on the device. If it is curved or the right side of the pin is slightly lower (Not arrow straight) then you may have sloppily placed your stylus on a soft reset. Sometimes this can be fixed by VERY GENTLY bending it back into shape with the stylus or another semi-rigid & smooth tool, that's if it not to badly jacked up. Because it charges in the home charger I'm about 90% sure that's your issue.
you guys are right. THe usb was slightly bent. Upon reading about the problem, I straighten it back however still the same problem. I am looking into getting a big magnifier to see if I see anything out of order.
In the meantime does anybody know a place in Toronto who is capable to fix this issue? I know a lot of people have problems but I don't want to send the device away.

[Q] Screen remains Black although Device still boots?

Hey Xda,
I'm certainly not a newbie to flashing/modding but this one puzzles me quite a bit:
Today I got a Galaxy Note from a good friend of mine, the device is still running on stock ROM and has never been rooted.
When I try to boot up the device you'll hear the usual boot sound and after a while the softkeys backlights will light up, while the screen won't. My friend reported to me that he had issues in the past connecting the device to any given windows PC, as they won't even recognize the device. I however can't verify this as I'm using arch Linux on almost all of my workstations.
The main objectives are:
- backing up the entire internal storage, because my friend produces music and there are lots of samples/unfinished tracks on this device
-eventually get this device working again.
The main problem is deciding whether the device has defective hardware or just somehow screwed up firmware.
The gameplan so far is backing the device up via adb if nothing else is working and then reflash the whole damn thing, if there is still no improvement I guess the hardware is to blame.
Any constructive advices on your end? It would be much appreciated as this seems to be a fairly common problem. Anyways I'll keep you up to date
Are there any touch haptic responses on the screen? Then this could be an issue of corrupt or wrong bootloader installed.
Try booting into recovery and/or download mode.
And check for a battery icon while charging and off.
A problem with the boot loader on stock android without even root sounds unlikely.
If the screen stays black, i thinks its very likely that the connector from the display came loose.
lucky you, the note is not that hard to take apart, and the connection should snap back in no problem. In fact, i think that should be stap one, check the connection.
About connecting to the pc, that could be more difficult. From the description i think the usb board is in need of replacement. Also a relatively common, cheap and easy fix, but make sure you get the same revision as the one you have now.
---------- Post added at 02:05 AM ---------- Previous post was at 01:49 AM ----------
Another idea would be to connect an mhl cable and use that to see what should be on the screen. This depends on the usb port being fine, but may be worth trying anyway.
So for the purpose of continuity I'll post any useful links I used along the way.
At first I'll back the device up. This will be no problem as adb works just fine on my Linux box with this device. The next step would be trying this:
http://forum.xda-developers.com/showpost.php?p=25202942&postcount=7
If that does not work I'm assuming defective hardware/or bad connection due to dust. I'll disassemble the device like this:
http://m.youtube.com/watch?v=N6CJy7...kZ4-Yg&usg=AFQjCNGp378LsVHTIBkf62THSVDqsWM7uQ
And clean up the connector/ribbon plug with isopropyl alcohol
I managed to reset my old account so I'll be posting from this one, not to cause any confusion...
if you are getting charging animation
or galaxy note logo on bootup
then you need to flash an alternate kernel or reflash original
else forsure there's something went wrong with your hardware

USB-C to 3.5 mm adapter not working well

It takes a lot of fiddling to get sound through and when I finally can... I only receive audio, but when I speak through the Mic no one can hear me.
Others with similar experiences or fixes?
same issue here,damn,i getting slowly annoyed with rp2
Same as here
It seems it's a software issue not hardware because the phone recognize it as a charging device
Real100slim said:
Same as here
It seems it's a software issue not hardware because the phone recognize it as a charging device
Click to expand...
Click to collapse
It happen to my phone also any solution to fix it yet?
zakja said:
It happen to my phone also any solution to fix it yet?
Click to expand...
Click to collapse
Not really
5 months without solution
The only solution is to use wireless or type c headphones
What works for me is to reboot the phone with the dongle plugged in. If the reboot doesn't fix the audio issues then I unplug it and plug it back in before messing with the USB settings in developer options.
One possible fix that worked for me is this: Look at your jack male end, if it has three black lines on it, it won't work properly when plugged into the dongle, if it has just two black lines, it'll work just fine. For example if you have a cable, that has different ends, be sure to put the 2-lined into the dongle, not the 3-lined.

"Can't play audio through adapter" notification when charging

Hello,
since a few days I get the message ""Can't play audio through adapter" from the android system when I plug in my charger. That's really annoying
The only way to get rid of this notification is to unplug the charger an restart the phone.
I never used a usb-c audio adapter, I cleaned the USB port & I tried different charger & cables.
The only thing I've changed the last time was to connect bluetooth headphones
Who can help with with this?
TheProd said:
Hello,
since a few days I get the message ""Can't play audio through adapter" from the android system when I plug in my charger. That's really annoying
The only way to get rid of this notification is to unplug the charger an restart the phone.
I never used a usb-c audio adapter, I cleaned the USB port & I tried different charger & cables.
The only thing I've changed the last time was to connect bluetooth headphones
Who can help with with this?
Click to expand...
Click to collapse
Hello
I have the same issue with my two phones MI 9 T PRO, never used USB C before, even 3.5mm jack, i have the error message on the notification and i cannot remove it: "Can't play audio through adapter. Use digital earphones or earphones with 3.5mm plug". when i plug my charger into my phone the fast charge is displayed but it won't charge, The only way to charge my phone is to reboot it and it's charge like there is no problem! but the error message is still on notification but charge with fast charge! I bought my phones march 2020, and the issue appeared since sept - oct. I have the latest update MIUI 12.0.3.
Found any fix guys?
RootNightmareX said:
Found any fix guys?
Click to expand...
Click to collapse
No, sadly not. I got a system update last week, but the error is still there.
I installed Evolution X in my redmi k20 and after full installation I'm facing sound issues and mic issues. Whenever i tried calling someone i cant hear from them nor they can hear mine. Plus when i plug in or connect my Bluetooth earphones no detection of any sound device. Can anyone please help me with this issue. My device is just 6 months old and I've installed Pixel experience before and it worked pretty fine... I don't know what gone wrong this time, even reinstalled MIUI but no sounds there too. Please help anyone
AftabShkk said:
I installed Evolution X in my redmi k20 and after full installation I'm facing sound issues and mic issues. Whenever i tried calling someone i cant hear from them nor they can hear mine. Plus when i plug in or connect my Bluetooth earphones no detection of any sound device. Can anyone please help me with this issue. My device is just 6 months old and I've installed Pixel experience before and it worked pretty fine... I don't know what gone wrong this time, even reinstalled MIUI but no sounds there too. Please help anyone
Click to expand...
Click to collapse
had this issue before , install Fastboot rom with mi flash tool my friend ,after you backup PERSIST partiton.
---------- Post added at 10:52 PM ---------- Previous post was at 10:47 PM ----------
TheProd said:
Hello,
since a few days I get the message ""Can't play audio through adapter" from the android system when I plug in my charger. That's really annoying
The only way to get rid of this notification is to unplug the charger an restart the phone.
I never used a usb-c audio adapter, I cleaned the USB port & I tried different charger & cables.
The only thing I've changed the last time was to connect bluetooth headphones
Who can help with with this?
Click to expand...
Click to collapse
it is your USB-C Port , it is getting mixed signals (some pins are touching due to dust or damage), try cleaning it well with a touth brush , be gentle though. (dont use metalic objects to clean , nor use force , you will damage it )
urbanmec said:
had this issue before , install Fastboot rom with mi flash tool my friend ,after you backup PERSIST partiton.
---------- Post added at 10:52 PM ---------- Previous post was at 10:47 PM ----------
it is your USB-C Port , it is getting mixed signals (some pins are touching due to dust or damage), try cleaning it well with a touth brush , be gentle though. (dont use metalic objects to clean , nor use force , you will damage it )
Click to expand...
Click to collapse
You sure? I think its a software issue. It always happens when i remove the charger.
I tried removing the charger without electricity to be on and the error didnt appear.
I noticed that a USB connection to my computer does not work anymore. Also the selection of the connection type does not appear any more.
Has anyone tested if a reset to factory defaults helps?
I hope that it is not a hardware failure.
urbanmec said:
it is your USB-C Port , it is getting mixed signals (some pins are touching due to dust or damage), try cleaning it well with a touth brush , be gentle though. (dont use metalic objects to clean , nor use force , you will damage it )
Click to expand...
Click to collapse
This was also my first idea, but I have cleaned it several times. It looks clean and not damaged. No dust or something else is inside.
What somehow indicates a software error is that even after disconnecting the cable the error message cannot be deleted...
I have the same probleme, only since today.
Whene I unplug the charge cable that notification appears. And its impossible to clear it. I have tried with different cables and always the same. Only one time when I connect to pc and disconnect, theres no notification. I have noticed tha the data conection with pc is unstable; depending of the position of the cable it works or not.
Firstly I think it was a software probleme, but now i think is hardware. The usb-c connector is damaged.
This week Ill try to use the oficial xiaomi warranty and tell you what they say me
The last thing i did was a factory reset - also without success.
I have now sent the device for repair under warranty.
Ok, please tell us when you have news of this
Had same problem. It is a hardware issue. The message used to appear when I removed charge cable, so I needed to reset and it was gone... But it would appears
again after a while.
Connection with pc was really unstable too. In the processe to fix it, I almost bricked the phone trying to flash stock rom through "mi flash tool", it always got "disconnected" before flashing process ends.
Need to change usb port: https://a.aliexpress.com/_msMZGNj
Got my phone back. It was a hardware issue. Something was replaced, now it's working fine again.
TheProd said:
Hello,
since a few days I get the message ""Can't play audio through adapter" from the android system when I plug in my charger. That's really annoying
The only way to get rid of this notification is to unplug the charger an restart the phone.
I never used a usb-c audio adapter, I cleaned the USB port & I tried different charger & cables.
The only thing I've changed the last time was to connect bluetooth headphones
Who can help with with this?
Click to expand...
Click to collapse
same problem with my poco x3 india version ..
I had the same problem with that message being permanently there but now it's sorted.
It only came up after I was in heavy rain but the phone did not get wet (or so I thought)
I used a hair dryer up the USB-C port and the message disappeared without any reboot, must of got damp or something.
Hope this helps

Need Help for Rog 2 Brick Phone

Good day!
My Rog 2 Global phone suddenly hang while watching youtube and then it died. Right now I am unable to power on the phone or even charge the phone. I'm thinking it may be a software glitch so I would need to reprogram the phone by installing a stock firmware. Unfortunately, at the moment, I am unable to fast boot the phone but when I plug it on PC, there is a connect sound from the PC.
By the way, it used to do fastboot but it just loops from the boot loader until it turns off. Or when plugged into the charger, the LED blinks red but doesn't charge.
My Rog 2 phone is not rooted and is running the latest update from Asus.
Hope anyone can help me with my issue.
Thank you!
From your description I highly doubt this could be a software issue.
Bugs don't just appear like cause something like this, especially if you don't root and tinker with your device.
I heard similar cases that were hardware faults with the motherboard which is expensive. Best go to a repair shop.

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