Question S21 Ultra (US AT&T) Recurring Odd Connectivity Issues - Samsung Galaxy S21 Ultra

Not even sure where to start or how to properly articulate my problem, but here goes...
My S21 Ultra (AT&T) is most often connected to my home network which is Verizon FiOS with Verizon Extenders in SON (self-organizing network) configuration. Wi-Fi Calling is enabled as is Bluetooth and mobile data. Link to Windows is enabled and I use the Microsoft Your Phone app on my Win10 laptop regularly.
On a daily basis, I will encounter ant/all of the following problems:
1) SMS Text and/or MMS messages may not send. Says "Sending..." and then times out with Message Not Sent error.
2) Leave house, get in car, fire up Waze, get "Searching network..." error
3) Leave house, attempt to use mobile data for browser or apps, and get connection error of one type or another
In almost all cases, I can resolve the problem by enabling and then disabling Airplane Mode. This has worked consistently to fix the Waze issue and generally resolves the other issues when they occur.
Very frustrating and NEVER happened with my previous S10+ which I upgraded from.
Thoughts on what I should be looking for? Don't want to randomly do things like factory reset, hoping someone may have found a specific solution.
Thanks!

For starters...
Clear system cache
Reset network settings
Sim card tool kit, clear data
If you updated to a new Android OS version, a factory reset is recommended.
Otherwise unless infected or an old load, a factory reset is counter productive.
Find the root cause or it's likely to happen again after a factory reset
Get advance tech support from AT&T, sometimes they really know what they're doing.
Samsung tech support is worthless.

Cleared system cache & reset network settings (sadly losing all saved BT device connections and WiFi info) but still have issues. Phone came with current OS. Was hoping to not have to call AT&T given how nebulous my problems are.

dlipetz said:
Cleared system cache & reset network settings (sadly losing all saved BT device connections and WiFi info) but still have issues. Phone came with current OS. Was hoping to not have to call AT&T given how nebulous my problems are.
Click to expand...
Click to collapse
Sim card tool kit, clear data

blackhawk said:
Sim card tool kit, clear data
Click to expand...
Click to collapse
Not sure what that means, where to find it, or what the impact is... Can you please add some color?

have you contacted the carrier? swap the SIM maybe?
you can also submit an error report via samsung members app

dlipetz said:
Not sure what that means, where to find it, or what the impact is... Can you please add some color?
Click to expand...
Click to collapse
Settings>apps
No impact, the data refreshes its self.

blackhawk said:
Settings>apps
No impact, the data refreshes its self.
Click to expand...
Click to collapse
Thanks. Did the clear data on the SIM toolkit.
Should Mobile Network State (in SIM card status) say Disconnected?

dlipetz said:
Thanks. Did the clear data on the SIM toolkit.
Should Mobile Network State (in SIM card status) say Disconnected?
Click to expand...
Click to collapse
Never mind... Disconnected when WiFi on, Connected when WiFi off. Doy.

dlipetz said:
Never mind... Disconnected when WiFi on, Connected when WiFi off. Doy.
Click to expand...
Click to collapse
If you play with Androids long enough you'll bump into the solution eventaully.

blackhawk said:
If you play with Androids long enough you'll bump into the solution eventaully.
Click to expand...
Click to collapse
I sure hope so. I've been on Android since the Droid Incredible days but never have experienced this sort of behavior and it is maddening.

i have your same texting issue sporadically. seems to always happen when i am at work, sometimes turning airplane mode off and on real quick fixes it, other times i have to to do it several times....and like you i have had quite a few sammys not to mention lots of other brands and never had this problem....

chorales said:
i have your same texting issue sporadically. seems to always happen when i am at work, sometimes turning airplane mode off and on real quick fixes it, other times i have to to do it several times....and like you i have had quite a few sammys not to mention lots of other brands and never had this problem....
Click to expand...
Click to collapse
Make sure power management is not active. It will cause all kinds of annoying and erratic behaviors.
Developer options>Standby apps, all buckets should show as active if not power management is enabled. You can't fix it here, go to Device Care and untoggle it. The only thing that should be toggled on is fast charging.
Power mode should be set to Optimized or higher.
Make sure the related apks and their dependencies are set to allow background data and battery use.
Generally Android manages its self quit well without this junk. They're just more bad ideas from Gookill that will screw up your device

chorales said:
i have your same texting issue sporadically. seems to always happen when i am at work, sometimes turning airplane mode off and on real quick fixes it, other times i have to to do it several times....and like you i have had quite a few sammys not to mention lots of other brands and never had this problem....
Click to expand...
Click to collapse
Who is your carrier? I'm on AT&T and had WiFI Calling enabled. For the time being, I have disabled it to see if problems go away.

dlipetz said:
Who is your carrier? I'm on AT&T and had WiFI Calling enabled. For the time being, I have disabled it to see if problems go away.
Click to expand...
Click to collapse
If you have an unlimited plan just keep it on mobile. It's more secure anyway.
I keep wifi disabled always. That's an easy way to block Playstore auto updates

blackhawk said:
Make sure power management is not active. It will cause all kinds of annoying and erratic behaviors.
Developer options>Standby apps, all buckets should show as active if not power management is enabled. You can't fix it here, go to Device Care and untoggle it. The only thing that should be toggled on is fast charging.
Power mode should be set to Optimized or higher.
Make sure the related apks and their dependencies are set to allow background data and battery use.
Generally Android manages its self quit well without this junk. They're just more bad ideas from Gookill that will screw up your device
Click to expand...
Click to collapse
Also, are you using Google One VPN by chance?

blackhawk said:
If you have an unlimited plan just keep it on mobile. It's more secure anyway.
I keep wifi disabled always. That's an easy way to block Playstore auto updates
Click to expand...
Click to collapse
Not a solution. I need the WiFi speeds and use in areas with poor connectivity.

dlipetz said:
Also, are you using Google One VPN by chance?
Click to expand...
Click to collapse
I stay away from Gookill as much as possible.
Karma Firewall is a freeware VNP firewall that uses almost no battery... I use that.

dlipetz said:
Who is your carrier? I'm on AT&T and had WiFI Calling enabled. For the time being, I have disabled it to see if problems go away.
Click to expand...
Click to collapse
my carrier is AT&T also....when i have had this issue i have turned wifi off and tried and it doesn't make any difference. will look into the battery settings that have been mentioned.

chorales said:
my carrier is AT&T also....when i have had this issue i have turned wifi off and tried and it doesn't make any difference. will look into the battery settings that have been mentioned.
Click to expand...
Click to collapse
Disable all power management including adaptive battery etc.
Then clear the sim card tool kit data, then a network reset and finally clear the system cache on the boot menu.
Consider disabling all the AT&T bloatware except for maybe messages (which works well), none of it is needed.
Disable carrier, Google and Samsung feedback.
Disable all cloud crap unless you use it, Google Backup Transport/Framework are prime offenders.
Disable Google Firebase.

Related

App needed!!! task manager

Is there any application to kills all open app on the phone"aka task manager"
Is there a possibility to colse with one click all 2g-3g connection.
I received the phone yesteday and i was charged of 55 euros ....
mastercut said:
Is there any application to kills all open app on the phone"aka task manager"
Is there a possibility to colse with one click all 2g-3g connection.
I received the phone yesteday and i was charged of 55 euros ....
Click to expand...
Click to collapse
You mean you want to turn off the radio?
Simple method is to go to Settings -> Wireless controls -> Airplane mode. NOTE: This turns off all radios, including WiFi.
If you want a icon to do this, go to the Market and download AnyCut and make a shortcut to Airplane mode.
no not turn off the radio , just close all open connection. cuz i can't see if there's some connection open !!!!!!
A little more description on your dilema would be apreciated.
Who charged you 55 euros?
Are you talking about data transmissions?
If your phone is on and you have service with some provider AND haven't installed any apps that require streaming data, you should not have any "open connections" as you say.
mastercut said:
no not turn off the radio , just close all open connection. cuz i can't see if there's some connection open !!!!!!
Click to expand...
Click to collapse
anycut to 'phone info' might help.
'service viewer' in marketplace, but without root cant kill ;{
mastercut said:
Is there any application to kills all open app on the phone"aka task manager"
Is there a possibility to colse with one click all 2g-3g connection.
I received the phone yesteday and i was charged of 55 euros ....
Click to expand...
Click to collapse
No need for a task manager as the device closes programs on its own.
To disable all data connections use anycut to phone info (like said above) and then menu -> more and you can disable data connection for just that time or disable it on boot to disable forever.
If you were charged 55 euros for using data then you need to get a different phone as this phone is meant for an always on connection so it is connected 24/7
Well I have the same issue. There are no affordable dataplan in the country I live in so letting any application use as much network as it feels like is not an option.
Sadly the phone does not have a way to control who's allowed to use the radio/network or anything for that matter past the installation time. So if pong3d has been installed with full network access you're screwed it can wake up at any time and start streaming whatever it wants from and to your phone. It can even clog your bandwidth and make your browsing suck.
I understand the whole fully connected device thing, but I still think this is a major flaw as users end-up with limited control over what application is doing what. There should be a way to disable data connection, like disabling wifi.
And ultimately there should be a way to manage the permission of the various app. I want to run pong3d but there is no way I'm giving it Contact Access and SMS access and "service that cost you money". Or I want a fair warning "accept/deny" whenever the application tries...
It also happens that people travel (like me) to other countries. And when traveling I use local pre-paid SIM card to avoid roaming fees. I don't need gtalk and MarioSimulator (yeah it does check for update when you launch it) to burn through my credit just because they think they can.
Since we had networking on phone they have been asking you if you wanted to allow the application to connect "Always/Never/Just this time". If Android expect to be used on other devices (so other providers, other countries, other dataplan) that feature will be needed. And the all or nothing attitude towards permissions when installing an app must be changed.
In the mean time, I suggest the original poster do what I do.. Delete all your APN settings and re-add them when needed. In my case just changing one letter in the APN seems to be enough.
my 2p.
mrboyd said:
Well I have the same issue. There are no affordable dataplan in the country I live in so letting any application use as much network as it feels like is not an option.
Sadly the phone does not have a way to control who's allowed to use the radio/network or anything for that matter past the installation time. So if pong3d has been installed with full network access you're screwed it can wake up at any time and start streaming whatever it wants from and to your phone. It can even clog your bandwidth and make your browsing suck.
I understand the whole fully connected device thing, but I still think this is a major flaw as users end-up with limited control over what application is doing what. There should be a way to disable data connection, like disabling wifi.
And ultimately there should be a way to manage the permission of the various app. I want to run pong3d but there is no way I'm giving it Contact Access and SMS access and "service that cost you money". Or I want a fair warning "accept/deny" whenever the application tries...
It also happens that people travel (like me) to other countries. And when traveling I use local pre-paid SIM card to avoid roaming fees. I don't need gtalk and MarioSimulator (yeah it does check for update when you launch it) to burn through my credit just because they think they can.
Since we had networking on phone they have been asking you if you wanted to allow the application to connect "Always/Never/Just this time". If Android expect to be used on other devices (so other providers, other countries, other dataplan) that feature will be needed. And the all or nothing attitude towards permissions when installing an app must be changed.
In the mean time, I suggest the original poster do what I do.. Delete all your APN settings and re-add them when needed. In my case just changing one letter in the APN seems to be enough.
my 2p.
Click to expand...
Click to collapse
I completely understand where you are coming from and I think once the OS comes out of beta it will be a lot better. In the meantime I think it is easier to do the method I did above as it just turns off the data connection and doesn't change any other settings. And you can turn it on or off on the fly.
neoobs said:
I completely understand where you are coming from and I think once the OS comes out of beta it will be a lot better. In the meantime I think it is easier to do the method I did above as it just turns off the data connection and doesn't change any other settings. And you can turn it on or off on the fly.
Click to expand...
Click to collapse
Don't mean to derail the converstaion but... Google, out of BETA? ROFLOL!!!
That'll be the end of life as we know it!
Anyways... going back to the subject. Your trick is neat and I don't need it (T-mobile customer with unlimited data) but still usefull.
@ mrboyd:
As neoobs stated, you'll have to do that workaround untill Google does add such a feature, but unless you give enough stink (complain) about it, they won't listen.
You could go here to developers and see if anyone is doing something about it and "ask" for such a "feature"
http://groups.google.com/group/android-developers
Also, where are you located? Who's your service provider? What data plans do they have there, or don't?
On the same topic... if someone notices they have no data connection and want to enable it follow the same directions. I did this the other night when tmobiles towers were down. It helped me get connected again.
Does this thing works? I have tried playing with it a little bit and it didn't seem to do much. I'll give it another shot.
mrboyd said:
Does this thing works? I have tried playing with it a little bit and it didn't seem to do much. I'll give it another shot.
Click to expand...
Click to collapse
what 'thing' ?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Q] Can my N1 using huge amounts of data?

Hi,
I have this big, big problem with my carrier (Orange Spain) where they are charging me an arm and an eye for data connections I didn't make. I mean I just got this month's bill and I owe them 150€! Looking at it in detail I see numerous data connections ranging in the tens or hundreds of megs, made when I wasn't even using the phone. There's even one where I supposedly used 1,7 Gb!
They assure me that the connections have been made even if I'm not aware of them, and said that maybe they're due to a faulty phone. Is there a known problem with the N1 or any Android apps where they might be using those huge amounts of data without the user knowing it?
The apps use as much data as you let them use.
For example, if you have unprotected tethering turned on - you're providing all your surroundings with free internet on your account. Don't be surprised that doing it will result in huge bills.
No, there is no "known problem". Apps use internet connection, some more, some less. Want to control it? Install 3G Watchdog or any other app that checks the amount of data traffic used, and find what's using it.
what apps do you have that sync data?
gallery syncing with Picasa?
Lookup mobile security backing up your photos?
email accounts with sync amount=all?
data is fairly heavy with the phone, I average around 5-8gbs/month
Jack_R1 said:
For example, if you have unprotected tethering turned on - you're providing all your surroundings with free internet on your account.
Click to expand...
Click to collapse
Nope, I don't. I wasn't even tethering by USB at the time these connections were made.
Jack_R1 said:
No, there is no "known problem". Apps use internet connection, some more, some less. Want to control it? Install 3G Watchdog or any other app that checks the amount of data traffic used, and find what's using it.
Click to expand...
Click to collapse
Does 3G Watchdog tell you which app is using / has used the data?
britoso said:
what apps do you have that sync data?
gallery syncing with Picasa?
Click to expand...
Click to collapse
Yep... but no new photos were uploaded.
britoso said:
Lookup mobile security backing up your photos?
Click to expand...
Click to collapse
No, none of that.
britoso said:
email accounts with sync amount=all?
Click to expand...
Click to collapse
Yes... still, those amount to 5-10 mails a day, tops.
osugsxr said:
data is fairly heavy with the phone, I average around 5-8gbs/month
Click to expand...
Click to collapse
I never surpassed 400Mb before this, and I haven't changed my habits at all. Suddenly I'm over 3Gb.
No, 3G Watchdog doesn't tell you what app used the traffic. But there are others that do. Recently someone asked about such app, try to search the forum.
frandavid100 said:
I never surpassed 400Mb before this, and I haven't changed my habits at all. Suddenly I'm over 3Gb.
Click to expand...
Click to collapse
Well, that should rule out Android itself from your OP. It must be an app. Newsrob? You should look into any app that autosyncs. Also check their sync interval settings.
Alright, I ran some tests regarding this problem yesterday. First I turned off the phone and removed the SIM card, to see if there was any data traffic. I suspect my carrier is charging me for fake connections, so it was important to rule out the possibility of they registering connections while the card was removed.
I had it off for the rest of the day and, as expected, no connections were registered.
Then I installed 3G Watchdog and something curious happened: 3G Watchdog says I've spent exactly 91,4Kb, but Orange's web says I've spent 3,4Mb.
This brings a question, and the answer is very very important to me: is is possible that the phone is making connections and these are going unregistered by 3G Watchdog? That is, that the phone is using the Internet and 3G Watchdog doesn't see it?
frandavid100 said:
Alright, I ran some tests regarding this problem yesterday. First I turned off the phone and removed the SIM card, to see if there was any data traffic. I suspect my carrier is charging me for fake connections, so it was important to rule out the possibility of they registering connections while the card was removed.
I had it off for the rest of the day and, as expected, no connections were registered.
Then I installed 3G Watchdog and something curious happened: 3G Watchdog says I've spent exactly 91,4Kb, but Orange's web says I've spent 3,4Mb.
This brings a question, and the answer is very very important to me: is is possible that the phone is making connections and these are going unregistered by 3G Watchdog? That is, that the phone is using the Internet and 3G Watchdog doesn't see it?
Click to expand...
Click to collapse
Interesting. I would also argue that there is a lot more "background" data going on in android than on other mobile OS.
No, the connections don't go "unnoticed" by 3G Watchdog. But the charge for the connections isn't always calculated in "straightforward" way, as one would expect - please try to find earlier threads for it, I remember someone bringing this point already, and if I'm not mistaken - it was for one of the European carriers. For example, carriers can charge for any data packet, regardless of its size, as minimum of X size - so if you have an app that syncs and it has downloaded 5kB from the internet in 10 packets, it'll still register as charge for 100kB of data on your provider's site.
Check if they recently changed the calculation of the data charges - it might be the answer why suddenly you see your data usage blown.
nexusdue said:
Interesting. I would also argue that there is a lot more "background" data going on in android than on other mobile OS.
Click to expand...
Click to collapse
This is, obviously, your bias showing and nothing more. There is no "background" data besides the obvious data - Gmail? Email? Contact sync (only when contacts change)? Data-syncing apps? Data-downloading apps (Maps/Navigation)? They're not present on "other mobile OS"? If they are - they draw the same data.
You might argue that Android gives a lot more "connectivity" to use by default, so users end up using a lot more data. That's closer to the truth - since Google apps rely on web availability, and they're available by default and easily accessible, they end up being used. On the other hand, it doesn't differ from installing those apps on any other mobile platform that supports it.
Jack_R1 said:
No, the connections don't go "unnoticed" by 3G Watchdog. But the charge for the connections isn't always calculated in "straightforward" way, as one would expect - please try to find earlier threads for it, I remember someone bringing this point already, and if I'm not mistaken - it was for one of the European carriers. For example, carriers can charge for any data packet, regardless of its size, as minimum of X size - so if you have an app that syncs and it has downloaded 5kB from the internet in 10 packets, it'll still register as charge for 100kB of data on your provider's site.
Check if they recently changed the calculation of the data charges - it might be the answer why suddenly you see your data usage blown.
Click to expand...
Click to collapse
I already took that into account: some of the connections Orange is charging me for don't amount to a Kylobyte, so we can discard that. And I have single connections that range from the tens of Megs to a top of 1.67Gb. All of them connections I didn't make, obviously.
Install this:
http://www.appbrain.com/app/com.curvefish.apps.trafficinfo
And check, what is connecting. If it's your phone at all.
Thanks, I've just started using it.
Run:
tcpdump -vv -s 0 -w /sdcard/output.cap
After a while, open that on your computer using WIRESHARK. It will tell you EXACTLY WHERE your phone is connecting to, as well as what protocol it is using, and even (if it isn't encrypted data), what data is being transferred.
frandavid100 said:
Thanks, I've just started using it.
Click to expand...
Click to collapse
I am encountering the same issue (not so huge leaks but unknown as well)
TrafficInfo says me the following components use that data (every day lots of megabytes):
MediaStorage
DRM Protected Content Storage
Download Manager
have you figured out what that was?
Please let us know.
Thank you in advance
lbcoder said:
Run:
tcpdump -vv -s 0 -w /sdcard/output.cap
After a while, open that on your computer using WIRESHARK. It will tell you EXACTLY WHERE your phone is connecting to, as well as what protocol it is using, and even (if it isn't encrypted data), what data is being transferred.
Click to expand...
Click to collapse
Thanks a lot man,
I don't know what that was in case of frandavid100,
but thanks to you I've figured out what is happening on my side.
I did tcpdump -vv -s 0 -w /sdcard/output.cap as you mentioned.
Your wise advice and mighty tool let me understand that my N1 downloads FRG83 firmware update from Google servers some times per day (but it can't install it because CM6 ROM is on board).
I really appreciate your help ! Thanks again.

[Q] Unrecorded 100KB mobile data traffic every 10 minutes -

I got a new XT1068 (dual-SIM unlocked) last week. It came with Android 5.0.2 out of the box and hasn't been updated yet.
My mobile data plan starts on the 1st of every month and I get 500MB. I don't browse much on mobile data so I keep it on all the time for push updates and such.
The other day (the 8th) I got a text from my carrier saying I used all the data. This had never happened before on any phone or any carrier I've used.
I went to the carriers website to check my account and it shows mobile data traffic in bursts of 100KB approximately every 10 minutes right up until they cut my access, because I reached the cap.
The odd thing is under "Data usage" I don't see any of these bursts.
A friend of mine had the exact same problem (same model and same carrier) and his solution was to do a Factory Restore. I want to find a better solution, because the phone just came from the factory.
Any ideas?
Try disabling Google location reporting, an use greneefy to other apps
fburgos said:
Try disabling Google location reporting, an use greneefy to other apps
Click to expand...
Click to collapse
Thanks for your reply. I really like all the Google Now stuff, so I won't disable location, but I will look at Greeneefy.
I managed to find some concrete information on this here. The proposed solution was to change the APN settings to not include supl (Secure User Plane Location). Apparently that has to do with A-GPS and uses very little data, but I'm unlucky enough that my carrier deducts 100KB for every connection.
I applied the fix, but since I'm out of data, I can only know if it worked next month. I will report back.
MrBaker said:
Thanks for your reply. I really like all the Google Now stuff, so I won't disable location, but I will look at Greeneefy.
I managed to find some concrete information on this here. The proposed solution was to change the APN settings to not include supl (Secure User Plane Location). Apparently that has to do with A-GPS and uses very little data, but I'm unlucky enough that my carrier deducts 100KB for every connection.
I applied the fix, but since I'm out of data, I can only know if it worked next month. I will report back.
Click to expand...
Click to collapse
You could restrict Data Usage on Google Services too.
SirRhor said:
You could restrict Data Usage on Google Services too.
Click to expand...
Click to collapse
If this fix doesn't work I guess that's the only option. That would probably mess with location, wouldn't it?
MrBaker said:
If this fix doesn't work I guess that's the only option. That would probably mess with location, wouldn't it?
Click to expand...
Click to collapse
I don't think so, when the phone needs to know where it is, it triangulates its position between cell towers (with no actual data being used) plus GPS and plus WiFi if connected. You can try it and see if it works.
SirRhor said:
I don't think so, when the phone needs to know where it is, it triangulates its position between cell towers (with no actual data being used) plus GPS and plus WiFi if connected. You can try it and see if it works.
Click to expand...
Click to collapse
OK. It should still mess with some other things, I suspect.
I'll see if this SUPL thing works and if not I'll look into other options. Truth is that issue explains the frequent data use and the fact that it isn't reported under Data usage, so I really think that might be it.
SirRhor said:
I don't think so, when the phone needs to know where it is, it triangulates its position between cell towers (with no actual data being used) plus GPS and plus WiFi if connected. You can try it and see if it works.
Click to expand...
Click to collapse
Yes Sir that's right the phone don't need internet connection to know it's location but if Google reporting is enabled is will connect to send it's location to Google servers I think it will help disabling location reporting also battery is improved a lot
fburgos said:
Yes Sir that's right the phone don't need internet connection to know it's location but if Google reporting is enabled is will connect to send it's location to Google servers I think it will help disabling location reporting also battery is improved a lot
Click to expand...
Click to collapse
I see. I'm happy with the battery life so far and I find Google's services very useful, so I'll leave it on for now. If the same problem turns up, I'll really have no choice but to turn it off.

Wi-Fi issues on BLU R1 HD (even after multiple resets)

Hi guys, help a n00b out.
This is my first Android phone, but I'm technically proficient, generally (was a sysadmin in an alternate timeline).
Non, rooted, Amazon variant (with ads), 2GB/16GB version of the phone.
Wifi will stop working several times a day depending upon consumption (more frequently if I'm spending lots of time on YouTube, otherwise just once a day). Wifi is still connected, still reporting connection and activity on the status bar, but nothing's coming in or going out, not even a basic google search.
What I've tried that does not fix the issue:
Turning WiFi off and then on
Forgetting the Wifi profile and reconnecting
Rebooting the router
Updating the routers' firmware (Apple Airport, bleh)
Moving to a different wifi AP (in another building)
Setting up a static IP address and using Google's 8.8.8.8 DNS sever
Factory reset from the settings app (under "Backup and Reset")
Hard reset/wipe from the bootloader (holding down power and volume up while the phone is shut off, going into recovery mode, etc.)
The only thing that works is to reboot, and that is only worth a few hundred megs of transfer or so, and then Wifi is locked up again.
I've had the wifi die within an hour of a reboot.
I'm a Realtor, and use my phone for work, so obviously this is a pain.
The problem is fairly recent, only occurring in the past month or so. I wonder if the v.9 OTA update did it. I didn't play extremely close attention to the updates.
Any ideas, guys? I've taken every troubleshooting step I can think to take.
Much regards,
Ram
Wanted to add that I've tried Wifi-fix apps like FXR (can't find it on the play store anymore).
Wifi Fixer seems to crash as soon as I turn on Wifi. Strange.
I don't even get the "Connected. No Internet" error for long. It *thinks* that Wifi is working fine, but it doesn't work at all.
Also, I'm not able to ping local computers or computers on the internet (in case that helps with troubleshooting).
Thanks!
Further clarification: The wifi problem showed up within a couple hours of hard-resetting the phone. There was no lag.
Also, I was wrong in the previous clarification. When I pinged 8.8.8.8, 1 out of 3 pings came back ok. That is reallllly weird! None of the pings came back when pinging a local computer, but that might be a firewall issue. When I ping the router itself (192.168.1.1), I get 1 out of three come back.
When I do 10 pings to the router, I get erratic results. Sometimes I get none back, sometimes 7.
I have no problems pinging 8.8.8.8 over LTE.
One thing I notice is that it has a tendency to say "SAVED," and stay disconnected. I have to remind it to actually connect to the AP several times, and then it does (but of course it doesn't actually work).
FYI, turning off bluetooth and turning it on again SEEMS to fix the issue.
Will keep trying to see if this is a reliable fix.
Anyone else seen this?
rlaska said:
FYI, turning off bluetooth and turning it on again SEEMS to fix the issue.
Will keep trying to see if this is a reliable fix.
Anyone else seen this?
Click to expand...
Click to collapse
have not seen this problem on any of my R1 but the typical "fix" for failing connections is to toggle airplane mode, on and off
mrmazak said:
have not seen this problem on any of my R1 but the typical "fix" for failing connections is to toggle airplane mode, on and off
Click to expand...
Click to collapse
Thanks! I don't know if that does anything more than just turning WiFi off and on (which I've tried), but I discovered today that toggling bluetooth seems to fix it, so I'm guessing that toggling Airplane mode would fix it as well.
Thanks for the info! I'm sure I've seen that suggestion before, don't know why I haven't tried it. Probably didn't realize that toggling Airplane does more than just cycling the Wi-Fi itself.
Thanky!!
rlaska said:
Thanks! I don't know if that does anything more than just turning WiFi off and on (which I've tried), but I discovered today that toggling bluetooth seems to fix it, so I'm guessing that toggling Airplane mode would fix it as well.
Thanks for the info! I'm sure I've seen that suggestion before, don't know why I haven't tried it. Probably didn't realize that toggling Airplane does more than just cycling the Wi-Fi itself.
Thanky!!
Click to expand...
Click to collapse
Yes toggling airplane mode forces a full reset of all the radio stacks. Just toggling wifi by itself does not reset the driver only the interface
mrmazak said:
Yes toggling airplane mode forces a full reset of all the radio stacks. Just toggling wifi by itself does not reset the driver only the interface
Click to expand...
Click to collapse
Good to know! I could have saved myself 2 or 3 hard resets :silly:
Glad you shared this. I'm also having WiFi problems and it's driving me nuts. I couldn't figure out if it was my ISP, my router or the phone itself. The symptoms are similar to those that you describe.
Toggling airplane mode seems to fix it, but just for a few minutes.
I'm also on V9 but it was happening on V8.7 too.
I'll try to get a log to share.
t4n017 said:
Glad you shared this. I'm also having WiFi problems and it's driving me nuts. I couldn't figure out if it was my ISP, my router or the phone itself. The symptoms are similar to those that you describe.
Toggling airplane mode seems to fix it, but just for a few minutes.
I'm also on V9 but it was happening on V8.7 too.
I'll try to get a log to share.
Click to expand...
Click to collapse
There may be a deeper issue. Blu had initially pulled there 8.5 update because of many connection issues after the ota.
They supposedly fixed it with 8.6
Maybe similar issue as you are having.
??
t4n017 said:
Glad you shared this. I'm also having WiFi problems and it's driving me nuts. I couldn't figure out if it was my ISP, my router or the phone itself. The symptoms are similar to those that you describe.
Toggling airplane mode seems to fix it, but just for a few minutes.
I'm also on V9 but it was happening on V8.7 too.
I'll try to get a log to share.
Click to expand...
Click to collapse
Man, I'm sorry the airplane mode doesn't fix your phone for more than a few minutes. I only have to reset airplane mode every few days now.
The other big thing I did was do a hard reset of the phone from the bootloader, and set it up all over again.
If airplane mode isn't helping, a hard reset might help (although I understand it's realllly painful to do.)
If it helps, I use an IFTTT recipe to back up my SMS to spreadsheets on google drive -- but this only works in real time, not as a retroactive backup.
Here's the instructions for doing the hard reset
Best of luck!!
rlaska said:
Man, I'm sorry the airplane mode doesn't fix your phone for more than a few minutes. I only have to reset airplane mode every few days now.
The other big thing I did was do a hard reset of the phone from the bootloader, and set it up all over again.
If airplane mode isn't helping, a hard reset might help (although I understand it's realllly painful to do.)
If it helps, I use an IFTTT recipe to back up my SMS to spreadsheets on google drive -- but this only works in real time, not as a retroactive backup.
Here's the instructions for doing the hard reset
Best of luck!!
Click to expand...
Click to collapse
I've got the same issues with my R1 HD. I have airplane mode turned on, but I haven't tried toggling it on and off. I don't want to have to resort to the hard reset, but I'm willing to try it if nothing else.
funkychinaman said:
I've got the same issues with my R1 HD. I have airplane mode turned on, but I haven't tried toggling it on and off. I don't want to have to resort to the hard reset, but I'm willing to try it if nothing else.
Click to expand...
Click to collapse
What I've learned from previous replies is that toggling airplane mode on and off does a more complete reset of the networking software than just turning wifi on and off.
Do any of you guys have issues with Google Assistant not wanting to text anyone? It's driving me nuts!
rlaska said:
Hi guys, help a n00b out.
This is my first Android phone, but I'm technically proficient, generally (was a sysadmin in an alternate timeline).
Non, rooted, Amazon variant (with ads), 2GB/16GB version of the phone.
Wifi will stop working several times a day depending upon consumption (more frequently if I'm spending lots of time on YouTube, otherwise just once a day). Wifi is still connected, still reporting connection and activity on the status bar, but nothing's coming in or going out, not even a basic google search.
What I've tried that does not fix the issue:
Turning WiFi off and then on
Forgetting the Wifi profile and reconnecting
Rebooting the router
Updating the routers' firmware (Apple Airport, bleh)
Moving to a different wifi AP (in another building)
Setting up a static IP address and using Google's 8.8.8.8 DNS sever
Factory reset from the settings app (under "Backup and Reset")
Hard reset/wipe from the bootloader (holding down power and volume up while the phone is shut off, going into recovery mode, etc.)
The only thing that works is to reboot, and that is only worth a few hundred megs of transfer or so, and then Wifi is locked up again.
I've had the wifi die within an hour of a reboot.
I'm a Realtor, and use my phone for work, so obviously this is a pain.
The problem is fairly recent, only occurring in the past month or so. I wonder if the v.9 OTA update did it. I didn't play extremely close attention to the updates.
Any ideas, guys? I've taken every troubleshooting step I can think to take.
Much regards,
Ram
Click to expand...
Click to collapse
It seems that you tried almost everything.
If you root the phone with Magisk you could install a wide range of apps that would improve WIfi. Unfortunately, I am not sure if Magisk will work on a Blu phone.
For now maybe try using, the DNS Changer app from Google play. It does not require root and will allow you to lock into 8.8.8.8 within your phone.
Next, in your router there should be an option to scan the 2.5 ghz channel range and automatically select one that is not being used by your neighbors. Finally, its quite possible that the update caused the issue. It seems that Blu has had quite a few issues with their recent system updates. Whenever, you can afford it. Get rid of the phone. You can buy the Le Eco Pro 3 on Amazon for $178...it has a Snapdragon 821 processor!
By the way, I own two Blu phones: both are now in a box. I replaced both phones with Le Eco pro 3. Best phone I have ever owned.
tsongming said:
It seems that you tried almost everything.
If you root the phone with Magisk you could install a wide range of apps that would improve WIfi. Unfortunately, I am not sure if Magisk will work on a Blu phone.
For now maybe try using, the DNS Changer app from Google play. It does not require root and will allow you to lock into 8.8.8.8 within your phone.
Next, in your router there should be an option to scan the 2.5 ghz channel range and automatically select one that is not being used by your neighbors. Finally, its quite possible that the update caused the issue. It seems that Blu has had quite a few issues with their recent system updates. Whenever, you can afford it. Get rid of the phone. You can buy the Le Eco Pro 3 on Amazon for $178...it has a Snapdragon 821 processor!
By the way, I own two Blu phones: both are now in a box. I replaced both phones with Le Eco pro 3. Best phone I have ever owned.
Click to expand...
Click to collapse
Unfortunately, the DNS change doesn't help the problem I had. I tried to manually set the DNS to 8.8.8.8, but it still wouldn't connect to anything. I just think BLU's firmware isn't all that great, and I don't know if they have any actual form of service (other than the extended warranty I was silly enough to purchase). Thank goodness for xda, because I now have a very effective workaround that I only have to use once a day or so (and that doesn't take a long time to cycle through).
The reason I didn't try harder to troubleshoot the wifi network itself is that this phone does the same thing at home, at work, and at Starbucks, and taking it from one place to another doesn't reset the issue. Wifi is just BROKE. Also, none of our other devices (two laptops, two desktops, three iphones, and three iPads) have any such problems.
LeEco sounds like an interesting budget phone. I'm a little wary of budget phones after my BLU, though, since the BLU had relatively glowing reviews initially. I might try saving up for an LG or something. The reviews on the BLU were pretty high, but the performance and stability didn't last very long. Some apps are painfully slow to use, although the system in general is tolerable. I'll keep it for a year (until June) and then look at other options
Are there any good sites to find out about quality budget phones? The budget phones that carriers push are really crappy, Amazon seems rather haphazard, and most of the big Android websites mostly push the very expensive stuff.
I think it's absolutely bananas to pay $700 every two years, but what do I know? :laugh:
Thanks for the tips. I appreciate everyone's helpfulness. This forum is the best!
rlaska said:
Unfortunately, the DNS change doesn't help the problem I had. I tried to manually set the DNS to 8.8.8.8, but it still wouldn't connect to anything. I just think BLU's firmware isn't all that great, and I don't know if they have any actual form of service (other than the extended warranty I was silly enough to purchase). Thank goodness for xda, because I now have a very effective workaround that I only have to use once a day or so (and that doesn't take a long time to cycle through).
The reason I didn't try harder to troubleshoot the wifi network itself is that this phone does the same thing at home, at work, and at Starbucks, and taking it from one place to another doesn't reset the issue. Wifi is just BROKE. Also, none of our other devices (two laptops, two desktops, three iphones, and three iPads) have any such problems.
LeEco sounds like an interesting budget phone. I'm a little wary of budget phones after my BLU, though, since the BLU had relatively glowing reviews initially. I might try saving up for an LG or something. The reviews on the BLU were pretty high, but the performance and stability didn't last very long. Some apps are painfully slow to use, although the system in general is tolerable. I'll keep it for a year (until June) and then look at other options
Are there any good sites to find out about quality budget phones? The budget phones that carriers push are really crappy, Amazon seems rather haphazard, and most of the big Android websites mostly push the very expensive stuff.
I think it's absolutely bananas to pay $700 every two years, but what do I know? :laugh:
Thanks for the tips. I appreciate everyone's helpfulness. This forum is the best!
Click to expand...
Click to collapse
Le Eco isn't a Budget phone. It is a top tier phone that has few peers among 2016 phones.
If you look at the specs of the Le Eco Pro 3 Us version ( X727) vs a One Plus 3 T, or One Plus 5 ( $450-$600) range phones or compare it to a Samsung S7 or S8 and you will see that the specs are very similar.
The reason, the Le Eco Pro 3 phone is cheap ( $179) is because they more or less went out of business in the US, due to foolish expansion spending. But, I can not recommend these phones enough. They will be supported by members of XDA for the next few years. Even the $139 Le Eco S3 has a Snap dragon 625 processor! If you do end up buying one, PM me and I will be happy help you with getting it configured.
Obviously, I love these phones, I enjoy the customization options and speed Antutu: https://www.kimovil.com/en/leeco-le-pro-3/antutu
Plus, you can pretty much put any version of Android on these phones, including the new Pixel Camera!
I realize this may not be your thing. if you want something safe and inexpensive maybe go for a Motorola G5, or a Honor 6. Both are outstanding phones supported by solid companies.
Back to Blu, they do indeed have a tech support number: US: 1-877-602-8762.
If your phone is under warranty, from what I have read they will repair it. Although it could take up to a week. If you by chance bought the phone on Amazon. They have a A to Z guarantee and will give you a refund for up to 90 days after purchase. Plus, you could have your refund in a couple of days.
In the end, I agree that your issue is related to the firmware.
It really does sound like you tried everything to resolve the issue. But, did you try resetting the phone? If not, that may work.
My daughter has a Blu R1 HD that I just replaced with a Le Eco S3. ( For her major upgrade) But, the Blu R1 HD is actually a decent phone. It just sounds like their update caused a corruption issue. In my experience these issues are common in phones that have a locked boot-loader. So It is likely a permissions conflict that you probably will not be able to solve without Blu's help or maybe just resetting the phone.
@rlaska Same problem here, on various ROMs.
By any chance, do you have the amazon prime music app installed? If yes could you try uninstalling it and reboot. Oddly enough for me it seemed to restore a normal wifi that after removing it from my phone. So far I'm thinking it's not really related, but well don't really hurt to test.
emc2cube said:
@rlaska Same problem here, on various ROMs.
By any chance, do you have the amazon prime music app installed? If yes could you try uninstalling it and reboot. Oddly enough for me it seemed to restore a normal wifi that after removing it from my phone. So far I'm thinking it's not really related, but well don't really hurt to test.
Click to expand...
Click to collapse
That's wild! As far as I know, you can't uninstall it, but you can disable it. I've disabled it, so we'll see if that helps.
Sounds like a long shot, but you never know!
emc2cube said:
@rlaska Same problem here, on various ROMs.
By any chance, do you have the amazon prime music app installed? If yes could you try uninstalling it and reboot. Oddly enough for me it seemed to restore a normal wifi that after removing it from my phone. So far I'm thinking it's not really related, but well don't really hurt to test.
Click to expand...
Click to collapse
Mines been disabled and my phone has WiFi issues every so often so it can't be related to that app.
It would have surprised me if it was that too, the app have been updated a few times already an problem were still there.
An other possible explanation is that this app was responsible for most of my WiFi data use, so maybe it's working for me just because now I basically don't use as much wifi as I used with the app installed.

Strange Network Data Issue

Hi
I have been using the Red Magic 3 for a couple of weeks now and I ma generally very satisfied with the phone, but there is one issue which is frustrating me.
I'm a delivery driver and when I'm driving around listening to Spotify, randomly the phone decides to lose the data connection completely and the signal bars will remain stuck on a certain amount of bars despite driving around and actual signal fluctuating. When it does this my data won't work again until I either reboot the phone or toggle airplane mode. It is doing this at least 3 times a day and I can't figure out what is causing it to do this.
Has anyone else experienced this and know how to fix it? Any help would be greatly appreciated.
gazm1990 said:
Hi
I have been using the Red Magic 3 for a couple of weeks now and I ma generally very satisfied with the phone, but there is one issue which is frustrating me.
I'm a delivery driver and when I'm driving around listening to Spotify, randomly the phone decides to lose the data connection completely and the signal bars will remain stuck on a certain amount of bars despite driving around and actual signal fluctuating. When it does this my data won't work again until I either reboot the phone or toggle airplane mode. It is doing this at least 3 times a day and I can't figure out what is causing it to do this.
Has anyone else experienced this and know how to fix it? Any help would be greatly appreciated.
Click to expand...
Click to collapse
Never heard/seen of this before. Are you on the latest rom update?
nabbed said:
Never heard/seen of this before. Are you on the latest rom update?
Click to expand...
Click to collapse
Thanks for the reply. No it's not something I've experienced before either, it doesn't affect WiFi just mobile data. I can't even spot a pattern or a trigger as to why it does it, it just seems really random.
I am currently on version 3.0 of the software which it says is the latest version.
It's so annoying because I am happy with this phone but this is driving me nuts because I can't even make or receive calls when it happens
gazm1990 said:
Thanks for the reply. No it's not something I've experienced before either, it doesn't affect WiFi just mobile data. I can't even spot a pattern or a trigger as to why it does it, it just seems really random.
I am currently on version 3.0 of the software which it says is the latest version.
It's so annoying because I am happy with this phone but this is driving me nuts because I can't even make or receive calls when it happens
Click to expand...
Click to collapse
I think 3.0 is the version of the update software.
The version of the rom can be found in Settings/System/About. It should be something like 1.11 or 1.15 (latest US version.) 2.09 if it's global version.
Now, just a wild idea here: the back of the phone is metal so the only way radio can transmit is through the screen or two metallic antenna bands at the top and bottom sides of the phone. Are you by any chance putting the phone screen down on something metallic?
Also, just to make sure that it isn't some rogue app that is doing this, you could try using the phone in Safe mode, which temporarily disables all installed apps - hold down power button until Restart button appears, hold down Restart button until it asks if you want to reboot into safe mode.
gazm1990 said:
Hi
I have been using the Red Magic 3 for a couple of weeks now and I ma generally very satisfied with the phone, but there is one issue which is frustrating me.
I'm a delivery driver and when I'm driving around listening to Spotify, randomly the phone decides to lose the data connection completely and the signal bars will remain stuck on a certain amount of bars despite driving around and actual signal fluctuating. When it does this my data won't work again until I either reboot the phone or toggle airplane mode. It is doing this at least 3 times a day and I can't figure out what is causing it to do this.
Has anyone else experienced this and know how to fix it? Any help would be greatly appreciated.
Click to expand...
Click to collapse
This has me a bit worried, I'm looking at buying one of these and I too am a delivery driver. Where are you located? Maybe something unique to that area? Also what network. I use Red Pocket Mobile (a MVNO reseller) so I can switch to any of the main carriers of tower usage. Currently using their At&t. Could maybe be an issue with APN settings. If you didn't enter any, you may want to google them and try entering in one manually.
nabbed said:
I think 3.0 is the version of the update software.
The version of the rom can be found in Settings/System/About. It should be something like 1.11 or 1.15 (latest US version.) 2.09 if it's global version.
Now, just a wild idea here: the back of the phone is metal so the only way radio can transmit is through the screen or two metallic antenna bands at the top and bottom sides of the phone. Are you by any chance putting the phone screen down on something metallic?
Also, just to make sure that it isn't some rogue app that is doing this, you could try using the phone in Safe mode, which temporarily disables all installed apps - hold down power button until Restart button appears, hold down Restart button until it asks if you want to reboot into safe mode.
Click to expand...
Click to collapse
Apologies, yes it's the global version 2.09.
Well the phone is in a car phone holder made of plastic when the problem occurs so it shouldn't be that causing it, it also doesn't affect any other phone I've had.
Many thanks for the suggestion of a rogue app, I'll do a factory reset and just install the basic apps I need for work and see if that does the trick ?
benjmiester said:
This has me a bit worried, I'm looking at buying one of these and I too am a delivery driver. Where are you located? Maybe something unique to that area? Also what network. I use Red Pocket Mobile (a MVNO reseller) so I can switch to any of the main carriers of tower usage. Currently using their At&t. Could maybe be an issue with APN settings. If you didn't enter any, you may want to google them and try entering in one manually.
Click to expand...
Click to collapse
Hi, I'm located in the UK and I use the EE network in SIM 1 and Vodafone in SIM 2.
Yes if could be an APN issue as when I put my Sims in the phone they text me saying that they couldn't send the APN settings remotely and I'd have to input them myself, but the settings were already there. I'll try deleting the ones that are there and input them manually.
I think this phone doesn't play very well with the networks here in the UK generally as whenever I have voLTE activated on the phone, all incoming calls show up as unknown callers. I've seen reports of this happening on several UK networks so looks like it might just be that the phone isn't optimized for the UK networks
I have same one .. u solved ut?
I have red magic 6pro and I am seeing exactly this behaviour!! Very frustrating. How to fix this.
I just i stalled the chinese version with android 11 and get way better signal, but is bloatware city and struggling to uninstall gapps. I hesitated before to install chinese version but is something I should have done long time ago.

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